t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

very clean, great breakfast, convenient parking.

i especially was pleased with the well lit parking

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

there was bar louie downstairs

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

the laundry facilities

the laundry and ice were close but laundry always out of order

laundry room

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry is also available with purchase of detergent there

that the pool or hot tub wasn't filled up or open

the bar was also short staffed, i waited over 45 mins

we stayed three night and they didn t provide room service and the ran out of towels

tub had grab bar but not really an accessible room

the gym is fine, and breakfast area enjoyable with really nice staff

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

was flithy and no room service for 3 days

kids and myself were disappointed with the cleanliness of the pool

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

pool workout room bar food

the facility's bar and snack shops still closed but this is a great spot for a business traveler

i like the ability to schedule my kids swimming times. it really helped with planning.

restaurant/bar

small bar inside

beautiful courtyard and good size pool for the kids

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

he had no idea the caucasian woman & kids were with me

made us feel at home and were so awesome about the late check out

i really liked the gym with 24 hour access

late check out till 4pm was also a plus

the room service food wasn't tasty, too salty.

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take

the wifi was decent and allowed me to do remote work

shuttle is limited and wasteful

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the swimming pool opened at 5:00 am. the shuttle service was excellent!

the snack bar was very limited or barely stocked and very inconvenient

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

needs a bigger gym!

good pillows, plenty of vanity space around the sink to set toiletries, fast elevator, convenient parking, very

grandchildren enjoyed the pool

easy check in , plenty of parking and conveniently located

beds were good. breakfast was great! while experince was wonderful.

loved the size of the room, having a full kitchen was great with kids

love the rooms the pool the food the staff everything was nice this is our 2nd time booking we re going to be

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

also, when me and my kids went to the pool it was not over crowded

there were no laundry facilities.

no laundry onsite

wasn t a full service hotel. no room service or laundry service etc.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

pool filled up with unruly kids on weekends

no free wifi

the pool and spa facility were great and a pleasant surprise

the pool and location and 24 hour gym.

facilities, grounds, parking, pool and gym, amazing staff

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

considering that you could bring pets, made you wondered why the floor was so dirty

in to s dirty room, dirty diapers all over kitchen, floor filthy, counters sticky, counters and chairs dirty

like to pay for extended wifi to stream videos

the rooms were very spacious. breakfast was wonderful and my kids loved the pool.

bar was superb and stay was comfortable and enjoyable as always

i made arrangements to have my room cleaned monday, wednesday and friday i didn't receive room service until

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

stay i guess just a nit pick the housekeeper, forgot one of our glasses on our wet bar but everything

nice pool, allow pets

view outside room window was the pool and had to listen to kids screaming for hours

the room with 2 queens for our adult kids was great but our room wasn t ready until after 330 and we were

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

did not have breakfast property was nice rooms could be a little bit bigger

the bathroom & kitchen were both nicely updated

didn t even have time to really get my kids together

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

gym was amazing for a hotel

the kids had frozen fun drinks all day & felt like they were on vacation for our little staycation

i just loved everything about the hotel the bar the food the pool room

the lobby and main floor bar area was really cold.

the laundry room and it was quiet

laundry room, and dishwashers in the room with oven in kitchen

laundry

lack of laundry items available for vending.

great kitchen and laundry.

laundry would be nice.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities

no laundry room

no laundry facilities.

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

the bar was stunning

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

it s location near to a golf course gave it a resort-feel

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the

the hotel is super clean including lobby, restaurant, and laundry room

appreciated that pets are allowed

the pool was great and bigger than i thought it would be

the showers and the kitchen atmosphere in the room were super nice

at the bar were great, bed was comfortable, king suite was designed very well

the breakfast was very nice, and the hotel is very well kept

down vehicles on the parking lot, nowhere to sit that was covered for a smoking area and it was raining

quiet and clean. delicious breakfast. bed linens were very comfortable.

there were almost no cars in the parking lot and we asked for a different room that wasn t on the roadside

they didn't shovel the parking lot

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

went with friends and children and hoped to have joining rooms with the kids

were in suite 221 returning for second day to find no room service

did not smell like a pet friendly hotel

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

the bar was good!!!

needs updating and laundry room

i am not complaining they do not have guest laundry

no laundry room.

needs laundry room

no laundry

hotel had laundry facilities

could use two laundry machines. ty for great stay

lack of laundry units on site

kudos and thanks for having laundry on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

guest laundry

staff was very friendly. our daughter loved that the pool was inside/outside connected

did not know there was a parking fee now.

sorry restaurant and bar closed but understand probably due to corona.

need to pay for wifi

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

pool area floor needed cleaning.

pool too small,

location was peaceful staff was super restaurant was great parking was easy

it would be nice if a free breakfast and cocktail hour was offered similar to embassy suites

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

i only wish i had the breakfast option with my particular room

restaurant was closed. no room service.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

hotel with gym and outdoor pool (seasonal)

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

and bar would have been better

we love the pool it was so nice and clean and the hot tub was so relaxing

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

friendly staff , good location , comfy bed can have pets,

because there was no wifi, i was unable to use a card to do laundry, and the front desk was not able to sell

it was clean. free parking.

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

wifi internet is non existence

to meetings and party downstair on weekends, it was hard to find place for parking

well, everything was good. but they didn't had laundry services. but all good.

to the complimentary breakfast

in addition, i was never informed of the pool policy or gym policy that i happened to stumble on the night

parking was ample, staff was very nice and friendly

the wifi connection

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

scramble eggs at breakfast are real, not soppy wet powdered add water junk

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

kitchenette was useful

huge number of unruly kids in halls and public areas

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

accomadations including a couch pull out bed that their boys thought was the greatest along with pool and

we had to cut through the mcdonalds parking lot to get to you

breakfast was good

spacious room. nice pool.

excellent breakfast and facility was very clean and convenient location

it was very friendly and clean the pool and hot tub was clean

good breakfast. gym. clean.

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

no little note saying what the wifi password was or anything like coffee for the morning

not sure why but hotel rents out parking making it difficult for people who are staying there

add cooked eggs for breakfast. put some benches or a picnic table for the smokers.

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

an extended stay with kitchens, often times the cooking aromas that linger in the hallway are wretched

liked that their was a kitchenette and good parking

it says breakfast included when actually it's only a snack breakfast. should change on website.

also, it is good idea to include a toaster in the kitchen

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i would like to see a bag to carry dirty laundry in when we

i was happy with the location, and the laundry facilities and it was pretty clean.

kitchen

not sure how they are able to also see what is typed on wifi at the hotels or persons walking through hotel

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

laundry not working and i really needed it

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

there is laundry room for the guests

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

no laundry facilities

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

the hotel is also located conveniently near a golf club, amc movie theater, shopping mall with plenty of eating

no music in the pool area!

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

wifi is soooo slow

wifi not great. kept dropping and slow

clean, spacious and laundry facility

pool was closed which was rough for my kids, bedding/mattress were average-uncomfortable.

i traveled with kids and this place was an excellent choice

as a parent that makes their kids rinse off, it was difficult to use

after a night celebration, it was wonderful to wake up a little later and still enjoy the pool

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

the pool was a bit questionable. the rooms need remodeling.

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

hot breakfast and pool access area

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

the breakfast was awesome

it's a lot easier with kids to be able to just leave the keys in the room than stand in line

the water in the pool

needs update: front has no place for luggage storage, no laundry room, entire place feels old

the breakfast

wifi worked well

the hotel also had free wifi and parking which was a great plus

the pool was close

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

the swimming pool water it's cold!!

bed was comfortable, good wifi, good free breakfast.

clean and hosts were so nice . pool was clean and warm .

the location was great! the breakfast was good, my kids loved it.

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

the shower was hot. plenty of parking.

food , missing elevator, parking lot repair. stairway door repair.

location was a bit isolated. but they had a shuttle

pool was one of the best experiences as far as hotel experiences go

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

i like the kitchen necessities available, it makes my trip smoother

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

1 person thought she heard 'room service'

i had a good hamburger from room service comfortable bed and quiet

the pool was nice, the rooms were great, the staff was helpful!

kids were in the pool area up until it closed

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

disappointed the bar and restaurant was open

the kids enjoyed the huge screen

parking lot was a mess , needs resurfacing

sign posted not to take breakfast to your room?

breakfast so bad

the breakfast needs more than just carbs.

free continental breakfast was a real plus

forget about breakfast because you can t to find nothing.

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

crowded parking, self serve laundry not working,

free 24-hr airport shuttle service was great, and so were 24-hr free coffee station and free continental

to the airport, fee wifi, free shuttle and an ok sports bar

there were less than 10 cars in the parking lot at this huge hotel, but my husband and i could not a get the

very nice hotel. loved the bar area!

like our stay in this hotel very nice people good service but the only think i don't like it the pool was cold

one of the guy did not even want to give water to the kids

parking seems more on the side of the hotel versus in front of the front doors

no warm cookies. extremely busy with kids running the halls (we all did it as kids).

parking was horrible

parking lot was a cluster

the parking area to check in was full

was wonderful, kids loved the warm cookies

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

cons were all about facilities that were not available, namely the hot tub and laundry

th a nkful for the laundry room

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

the breakfast was excellent

very nice golf course setting

my kids really enjoyed the big pool

spa prices are over top and not affordable

was looking for a nice overnight getaway for me and my two kids, ages 12 and 9

and quiet, laundry machines easy to access and functionally good

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

air conditioning and wifi both worked worked well

room and laundry

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

good gym and laundry

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

having a laundry facility and gym on site was fantastic

website stated laundry services-none available

were no changing facilities on the pool or gym so we had to walk back to the room wet and in swimwear

reason why i wanted to stay here and to much chlorine in the pool

gym, pool, food not great...

i found the bus shuttle to the airport extremely convenient because it ran frequently throughout the day

we like the size of the room and also the easy parking.

big enough for me to bring my 4 grandkids

pool was warm and hot tub was large.

gym

pool had a weird smell but overall it was still fun

they accommodated my request for a late check out 2:00 pm, even

to many unattended kids in pool

i ordered in room service, which had two extra service charges on it

the pool was amazing and i like how the fitness room is open 24 hours

i liked the pool area and the cleanisness of the hotel.

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

the gym was a nice touch, i used this one morning for a quick workout

when it filled up the parking lot was tite

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

laundry machines are not clean

keep clean in hall and laundry is very flithy

laundry out of order

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

pool water was cold.

gym was good too with a new peleton bike included

stands around speaking spanish to one another instead of working to make sure food is stocked and kitchen area

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

is located in a great area, just steps from other restaurants, shops and bars

the kitchenette should be sure to have the proper amount of kitchen essentials (plates, forks, knives,

parking was just outside the door

greatest location, and great bar for drinks off the lobby.

also parking lot is pretty big

no real complaints the only thing was the internet connection was not that good without the hotel wifi

could not enter door from parking lot because we had no keys

the breakfast, friendliness and the look.

free parking and spacious room

gym needs to be modernized and better fitted out

party next door to my kids room. walls were apparently thin & their talking kept them awake.

we ordered pizza from outside for the kids but had no paperplates or eating utensils

we ordered pizza from outside for the kids but had no paperplates or eating utensils

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

the breakfast, gym and the entire facility was excellent

i could hear someone getting sick in the room next store and kids in the hallway

my wife and i both noticed there weren't any security cameras in the pool area

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

very clean, nice pool, decent breakfast, good coffee,

room was right next to the pool

breakfast was included, and free laundry on site

laundry service was free so that was very nice

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

free wifi should have been able to download tv shows or movies.

the shuttle was unavailable when we needed it.

the bus shuttle from the airport did not arrive at the reported time

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

absolutely no parking spaces available for paying guests.

breakfast was good. airport shuttle was good.

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

everything, great price, located next to food and shops, restaurant and bar on location.

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

and the bed was super super comfy, the staff carried my bag and made sure i was on the right shuttle bus back

my room was by the laundry room and i could hear it all evening.

than obnoxious guests on the floor above us with their kids screaming off the balcony at everyone that went by

loads of parking spaces

i loved the location. how polite the staff was the breakfast, pool. very comfortable

pool was open had amazing time with my family of

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi accessibility could be improved.

wifi wasn t great

we enjoyed going to the bar at night

wifi was on and off

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

it wasn't too noisy for sleeping but the kitchen was close by & activity began early for the breakfast

facilities - no room service, no gym/ pool

new, clean large suites with all the amenities. nice breakfast.

splitting the room was not great, a big room should expect more people (especially families with kids) and it

laundry room is ok

liked the motel, there is a laundry space which can be used using apps, which felt nice

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

no microwave, no laundry, people trying to open your door

laundry facilities on the premises is a great idea.

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

laundry room was too far away and a little bit dirty with older machines

not find laundry??

laundry facilities worked fine

stains every where drug deals going on in parking lot