i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

breakfast was not at all good. wifi speed was horribly slow.

by mistake she overcharged us another third pet fee and after appologizing, she took the third charge off

guest laundry

room very spacious and bed very comfy, bar staff friendly and informative

the five dollar parking pass needs to stop.

are spacious and adorable like a little apartment, very clean and comfortable, complimentary breakfast is

need to pay for wifi

breakfast was great. i liked that three mornings in a row were different varieties of food .

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

outside pool still down :(

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

there was no laundry room but in all it was a great stay.

i am not complaining they do not have guest laundry

no laundry

no laundry room.

needs laundry room

i loved and my kids loved it.we love the breakfast ud83dude0b. we come back again and again

restaurant and bar had excellent service

pool area was amazing

temperature of the pool

it would be nice if a free breakfast and cocktail hour was offered similar to embassy suites

hotel had laundry facilities

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

thanks again for a great breakfast-on top of all that great service

i love the new look and was able to rest no kids running around

the wifi is confusing and a bit slow.

breakfast

open snack bar .

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

the next morning the maid said laundry wasn't done to give extra

parking was available and very

in to s dirty room, dirty diapers all over kitchen, floor filthy, counters sticky, counters and chairs dirty

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

sheets on both beds so the sheets kept coming off all night booked a room for two adults and two kids only had

the hotel is also located conveniently near a golf club, amc movie theater, shopping mall with plenty of eating

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the hotel had 2 pools golf course and a great fitness room

wifi was unusable it was so slow and the carpet was stained everywhere

shuttle and drivers help full ness. the

the location was close to shopping and the setting was beautiful, overlooking a golf course.

room had a really bad odor in the carpet and furniture

the room with 2 queens for our adult kids was great but our room wasn t ready until after 330 and we were

gym is a big disappointment

swimming pool, whirlpool, sauna

not very quiet either, could hear hallway and the gym on floor below pretty clear

main entrance is very narrow and through the laundry place

no laundry facilities.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry room

laundry would be nice.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

the bathroom & kitchen were both nicely updated

liked the kitchen and the room just in general

the breakfast could have been better

laundry

great kitchen and laundry.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

lack of laundry items available for vending.

the laundry room and it was quiet

no laundry onsite

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

pool to small

i like the ability to schedule my kids swimming times. it really helped with planning.

the room was still at rose petals from people before us

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

very little i did not like. did need plastic laundry bags !

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

it is a fairly quiet hotel with a room facing the parking lot

down vehicles on the parking lot, nowhere to sit that was covered for a smoking area and it was raining

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

good breakfast, convient to parking

sparkling clean, great breakfast

pics provided of laundry and trash we took out

they even have free washers & dryers for guest laundry

kitchen dvds players, free laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

the rooms are amazing free breakfast free laundry 24 hour pantry

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

very clean! comfortable bed! best breakfast ever. polite front desk.

also, there was plenty of parking and the staff was very helpful

restaurant and room service was delicious although pricey

room service food was awful, and the room service manager on the other end of my call was very

my wifi was complimentary. very nice room.

that breakfast was cold cold

wish it had a hot tub. pool could have been a tad bit warmer.

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

there was bar louie downstairs

the extra parking lot was a bit scary at night. i would have appreciated a small room fridge.

booking website said there was free local shuttle service

restaurant, pool, and gym were closed due to covid i believe, but no discount given for the lack of amenities

location, great pool.

no shuttle

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

pool, gym and ping pong table. spacious rooms.

good wifi connection

the outside garbages emptied more regularly to prevent trash over spill & pet bags provided

one of the guy did not even want to give water to the kids

great location. wonderful place for walking and having a pet. lacks staff.

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

the spa was

the spa and pool was a plus

i should've sent everything back but the kids were hungry

laundry room

the laundry and ice were close but laundry always out of order

the laundry facilities

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry is also available with purchase of detergent there

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

many kids making noise

wish the bar area was open, do to covid-19 and construction in the hotel

my food came cold from the kitchen and the person who brought the food to the room was very rude

pool and gym were also closed

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry room could be cleaner

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

walking through laundry room to go up the stairs.

disturbed not wanting to be disturbed, pet situation

great location and good for couples, reasonable price for money also we choose to have the smoking rooms which

well maintained, clean. pool and spa in great shape.

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

next to the elevators and i could everyone using the elevators and it was until midnight that my kids were able

location, right off the highway makes it convenient. the fitness room was also very nice.

they accommodated my request for a late check out 2:00 pm, even

no pool or laundry

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

laundry out of order

laundry machines are not clean

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

but an overpriced spa was offered

we did not eat breakfast but the bar service was great! ample parking was available.

room service was fast.

enjoyed the location of the property and was thankful they could accept my pet

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

one night we went to the pool where there was at lest 15 young kids with 4 adults

also, when me and my kids went to the pool it was not over crowded

the breakfast was exceptional we loved our sty so much we stayed another night

large rooms, cozy beds, free and good gym, good swimming pool

we were in love with the kitchen area it was so helpful to have especially because we had our children with us

the wifi was decent and allowed me to do remote work

shuttle from the airport would be great

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

lots of shopping, golf, restaurants, bars, etc

room service was great.

nice size rooms. good gym and pool area. staff very friendly and accommodating

the bar and food

the pool was extremely cold.

swimming pool was a little cold. hot tub was good, though.

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they

we ordered pizza from outside for the kids but had no paperplates or eating utensils

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

party next door to my kids room. walls were apparently thin & their talking kept them awake.

the breakfast was really good. and the pool was nice.

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

hotel is conveniently located right off the express way and there was plenty of parking directly in front of

we had a leak in a corner of the room, ,but we were able to get the pet fee waived

was nothing to hang anything on in the closet--no bar or hangers

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

the breakfast, gym and the entire facility was excellent

wifi was terrible

drive through road in parking lot - needs a speed bump

clean room awesome breakfast, good gym, friendly staff. i will stay here again.

of course the kitchen being closed due to covid was disappointing but not an issue that anyone could have solved

summit there for nestle and i wasn t informed that there was a ton of people there making parking near impossible

bar tender wouldn t accommodate my request to have pineapple juice- she informed me it wasn t

what sold me was the great service at the bar and complimentary drinks were a super plus

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the pool was nice and the outside patio

the pool room was a little small but nonetheless very relaxing.

laundry service was free so that was very nice

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

breakfast was included, and free laundry on site

pool was cool

breakfast didn't start early enough for me

the front drive is narrow, not much room between parking places in front of the building and those out toward

pool, people

dumpsters were overflowing and there was trash blown all over parking lot

only outdoor pool

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

the pool and gym are in a hallway with hotel rooms

the gym was small but perfectly adequate, we didn t use the pool in the end

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

comfy beds and the room was quiet. friendly desk staff. ample parking.

room service was incredible

laundry room was too far away and a little bit dirty with older machines

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

not find laundry??

laundry facilities worked fine

had enough parking that we were never far from our room to the car

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited

big parking lot , as well for trailers etc , fair price

restaurant and pool were closed due to covid protocol

quiet area. parking lot was well lit.

the hotel is super clean including lobby, restaurant, and laundry room

clean rooms, a nice pool, and a gym

swimming pool. free breakfast. and awesome customer service

the very functional rooms the free breakfast

friendly staff guest the pool area

the pool was ok, water was a little cold but would have loved a hot tub instead

work started the next morning at 8am banging and drilling right above us while our kids were still sleeping

maybe put a garbage can in the back for pet owners to clean up after their pets.

good location next to shops and interstate. pool and gym

kids running down the halls loud late at night

clean, spacious and laundry facility

did their best to provide early check in

wifi and staff were horrible

dirty, there was some chocolate/poop on the wall in the bathroom and boogers on the wall in the kitchenette area

location was perfect for us. hotel was welcoming. rooms are big. breakfast was good.

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

i love the fact that the pool was open and i felt safe

were in from out of town visiting our kids, the location is centrally located, the accommodations were great

easy parking and convenient location near i-55

breakfast wasn t complementary

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

was nothing i didnt like only that there was somepepole that were loud and hanging out in the parking lot but

parking lot is a little awkward if you come with a truck so just be careful backing out of the

also the best part is the shuttle service that the hotel provides

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

not many amentities and breakfast was granola bars

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

nice upscale area and great lobby and bar area.

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

requested to have the pool temp warmer

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

and more then 75% didn't have a hanging tag, elevators and halls smelled, wasn't told about no room service we

love that it has free parking with the attached garage

it said there was a hot tub and a spa and breakfast and none of that was actually with the hotel

the location, parking, comfort, and restaurant alone were enough to make us come back.

good amenities- self-serve cafe, free laundry, workout room

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

free laundry

in the guest area (gym laundry food) was stocked after a breakfast rush and i was starving

was able to do laundry

super friendly staff!! very nice breakfast. good location for my needs.

rooms have everything you need including a kitchen with appliances, dishwasher, and dishes

that the pool and hot tub were out of order

pet fee was more than the room

overcrowding of (undersupervised) kids in the small pool area.

i loved that i could do my laundry too

nice clean bedrooms and bathrooms. easy to check in and out. good parking. good breakfast.

we didn't stay long enough to use the amentitiies (pool, fitness center, etc) but i peeked my head in and they

no hooks on any doors or bathroom to hang your cloths (a personal pet-peeve of mine as i despise hanging my

bed, great breakfast included, centrally located/close to many amenities and the highway

having guest laundry and a snack bar was convenient

staff, the free laundry for guests, the room, the location

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

the very clean rooms and the warm pool

rich breakfast, nice shuttle service.

good breakfast. gym. clean.

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

good breakfast. gym. clean.

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

the wifi was good

wifi was sporadic and there is only one washer and one dryer for three floors and they shut the

laundry facilities

laundry not working and i really needed it

big lot. comfortable rooms. fridge & microwave. laundry.

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

breakfast, laundry service, pool, extra space

pool area was dated. whirlpool would be great.

great location and fast wifi. a lot of variety with breakfast and amazing food!

unfortunately there was a problem with the pool and we couldn't swim

clean nice good breakfast

high class, we got it for the pool but we didn t even get to swim (not the hotels fault, the kids were too

to stay on the 5th floor this time and, with kids, that can seem so far away from the door

shower pressure was very poor. 2 out of 3 times i went to the gym there were no towels to use.

the lack of equipment in the fitness room. i ended up using a gym down the road.

most important was distance from chicago which was 28min driving from hotel to millennium park parking via route

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

hotel with gym and outdoor pool (seasonal)

no guide, not a smart tv, weak, unsecured wifi, no room services, no house keeping,

location was awkward (back of a shopping center parking lot, next to a highway)

kids running on the floors all day and night keys not working to room poor lighting in th

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

when the waffle machine part of complementary breakfast wasn t working they went out of their way to fix it

decent breakfast with healthy options

the pool was amazing and staff were very friendly and kind!

bigger pool

also, the breakfast was amazing

pool and gym were closed and was not on any internet description

the kitchen sink in room didn t drain

great pool and gym

the rooms were clean, spacious for our large group with kids

they don't pick up dirty laundry

really good breakfast

the pool was very cold

the pool was very cold

pool was freezing cold and our family was not able to swim with our kids due to the unheated water

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

a plus, this hotel is pet friendly

good location. ample parking.

the amenities were great, especially the breakfast and the pool

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

free parking

restaurant and bar on site .

i also liked that i had free parking and a not so early

from the hotel entryway to the pool/fitness room

comfy bed. super clean. great pool. nice staff.

it would have been nice to have room service with such a nice hotel as this, and some housekeeping while called

lack of parking spaces. small pool.

the dryer wasn't working. had to go to hilton garden inn to do our laundry

i wish you had laundry facilities!!

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

location and suite set up. free breakfast was nice and large parking lot that was well lit.

the pool was closed

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

parking lot s snow wasn t necessarily plowed fully

the location and parking

pool wasn't open & no breakfast.

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

a gym with free weights, not just cardio equipment.

liked the pool and patio area

clean comfy quiet staff was very nice didnt use the pool so i cant comment on that

well, everything was good. but they didn't had laundry services. but all good.

no large towels in room, i had to ask gym was too small snd treadmill was broken light didn t work on desk

the tv did not connect to wifi travelled with children could not connect my neflix

the pool had a smell

location, free parking, hot breakfast, close to shopping and close to mayor highway,

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

fitness center, rooms were gross looking, pictures on website do not match

a big selection of food at breakfast

theres a laundry available , $3

laundry room

liked the good prices and the free parking and breakfast

the tv setup was complicated, kids running around with no parental supervision.

my wife loved the breakfast

the drinks selection at the bar in the restaurant

parking easy access. easy to find room.

could use some better handicap parking that is closer to accessible entrances.

the pool & hot tub were a great addition for the kids

of construction, so much going on parking difficult to find and had to walk a long ways to get to room and area

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the kids were looking forward to the pool

wifi in room-excellent for biz

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

my grandbabies loved the pool and the breakfast

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

to 10 am, unlimited coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio,

very good breakfast bar

gym was 95 degrees and dirty and the equipment broken

it was nice & comfy; breakfast is very good; coffee & tea is available around the clock; & it s quiet for

waffles for breakfast

it was clean , staff was friendly, room was adequate , enjoyed the free breakfast

we thought the parking was somewhat inconvenient. the breakfast was lacking.

i loved the veterans parking spot

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

hotel offers free breakfast in the morning and there was only coffee and tea available

staff , no good wifi, no towels

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

hotel was great, the staff was very helpful, parking was a breeze, bottled water on my nightstand, with a greeting

hotel bar was a very nice atmosphere for a nightcap, wish it was just a bit closer to the riverwalk area,

bar and restaurant staff were so chill, so cool

the downstairs bar is great if you are looking for a quiet little area to have a cocktail

however, the service charges for room service delivery should have been waived

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

wifi password was not working though it was my last name

there were crumbs on kitchen floor and bathroom could've been a cleaner , the counter

need more kitchen dishes utensils. very limited

i was pre-warned that breakfast was grab-n-go, so my expectations matched what was available

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

plenty of parking. very clean property. landscape is very nice.

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

hot tub, pool, free parking, in a nice remote quiet area.

refrigerator, microwave, coffeemaker, hairdryer, iron, ironing board, flat screen tv, free wifi ~ for a reasonable

the parking lot was very well lit at night and it s near the interstate but on a quiet street

hotel had ample parking and was near to plenty of restaurants

friendly staff and free breakfast

the parking lot was a quarter full of non-running cars, somehow they managed to be in the spots closest

small but good breakfast

room was perfect with bedroom and separate kitchen/tv room

called to request a room away from the elevator and asked about the indoor pool since i had kids with me

great pool

great amenities such as a pool, workout room and breakfast

everything breakfast was good daughter enjoyed pool

breakfast, room

book this hotel because there was a pool available and when you travel with kids do you want some thing for them

my kids loved it

book this hotel because there was a pool available and when you travel with kids do you want some thing for them