used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

quiet and clean. delicious breakfast. bed linens were very comfortable.

good breakfast, convient to parking

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

the lobby and parking lot are clean

also, best breakfast ever

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

wifi was unusable it was so slow and the carpet was stained everywhere

nice quiet location close to everything you need very comfortable bed nice view good parking

fitness center needs better supervision (kids using it as playroom)

golf course on premises was awesome

the pool area was of particular interest and enjoyed every day of my stay

the kids got in and then right out shivering, so that was disappointing for an indoor pool

pool and hot tub

the spa and pool was a plus

i should've sent everything back but the kids were hungry

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

wifi was slow even with upgrade

parking was available and very

open snack bar .

bar was superb and stay was comfortable and enjoyable as always

i love the new look and was able to rest no kids running around

amazing place.... for kids...

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs

there were no laundry facilities.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i didn t have to leave to go out to eat they had a food place and a bar there

helpful desk and bar staff

bar and restaurant were closed

i called room service over ten times, and they always came with a smile

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

small pool for such a big hotel

beautiful courtyard and good size pool for the kids

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

the breakfast was really good and they offered a lot of variety

on multiple days paper thin walls, i could hear everything that was happening in the next room wifi was spotty

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

swimming pool, whirlpool, sauna

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

not very quiet either, could hear hallway and the gym on floor below pretty clear

the gym could use more weight equipment.

guest laundry

clean. breakfast was great!!!

room very spacious and bed very comfy, bar staff friendly and informative

clean pool area

$5 parking fee. why is that necessary?

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

didn t make it down for breakfast but friends enjoyed it. my room was exceptional

pool area floor needed cleaning.

outdoor pool was closed.

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

the rooms are amazing free breakfast free laundry 24 hour pantry

kitchen dvds players, free laundry

pics provided of laundry and trash we took out

they even have free washers & dryers for guest laundry

liked the the fact there was a full kitchen besides the stove

one night we went to the pool where there was at lest 15 young kids with 4 adults

breakfast was great

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

i am not complaining they do not have guest laundry

no laundry

there was no laundry room but in all it was a great stay.

no laundry room.

needs updating and laundry room

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

kitchen supplies were minimal but possible to supplement from the breakfast

i like that there was a full kitchen comfortable beds and space for everyone to be comfortable

did not have breakfast property was nice rooms could be a little bit bigger

the gym was decent

it was date night for me and hubby kids free

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

room service was fast.

el tapeo restaurant was amazing and room service breakfast was delicious.

hotel had laundry facilities

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

lack of laundry units on site

laundry

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

the laundry room and it was quiet

lack of laundry items available for vending.

great kitchen and laundry.

laundry would be nice.

no laundry service

no laundry facilities.

no laundry facilities

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

clean, spacious and laundry facility

after a night celebration, it was wonderful to wake up a little later and still enjoy the pool

as a parent that makes their kids rinse off, it was difficult to use

was not a hot breakfast just a grab and go even though booking

no breakfast, no gym , no pool

gym -horrible

shuttle is limited and wasteful

the dining room and bar area was extremely nice

5-room service was not made after one night stay

location bar and bartender was nice

hotel advertises a shuttle which is why i chose the hotel

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

the staff was great room service was wonderful

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

room service prompt, friendly and food was delicious and beautifully presented

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

the kids enjoyed the huge screen

gym,laundry

location and room set up; pet friendly

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

breakfast buffet

our key cards were working for the room and even when using the gym

location was peaceful staff was super restaurant was great parking was easy

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

i liked how nice and clean the gym was

easy parking and convenient location near i-55

wifi was a no-show; had to get tech support on the phone to fix it, which they did.

the hotel is super clean including lobby, restaurant, and laundry room

that the pool wasn t heated or that the powered blinds didn t work

the showers and the kitchen atmosphere in the room were super nice

wifi was spotty.

swimming pool. free breakfast. and awesome customer service

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

breakfast so bad

there was no eggs bacon or sauages for breakfast not a big selection

the wifi is a little poor

parking space

my kids were definitely disappointed in that

good gym and outside lounge area

the shuttle van not commuting to the train station, but it wasn t that bad

the swimming pool is open

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

the laundry room is absolutely filthy, i don't think they know what it means to clean

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

especially because you are pet friendly

short stay so didn't make use of many of the facilities other than the gym which was good

room service was great.

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

and a wet bar with minifridge and microwave in the living room

liked the pool

laundry is also available with purchase of detergent there

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

location and the fact it had laundry

the laundry facilities

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

pool was nice, my daughter had a great time

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

prices at the convenient snack bar were so expensive it was stupid to buy

he had no idea the caucasian woman & kids were with me

kids were in the pool area up until it closed

pool and hot tub were a hit for both the adults and kids

unfortunately because of all this coronavirus we're unable to get room service

the bathroom was a bit bigger and that there was room service for dining

gym was run down.

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i would like to see a bag to carry dirty laundry in when we

i was happy with the location, and the laundry facilities and it was pretty clean.

the location was quiet and away from heavy traffic but still convenient to main roads, and pets are welcome

coffee and a muffin is not breakfast---parking was good--had to walk to far for handicap room--

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

staff was rude would be nice if the bar staff spoke better english

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner

there was no cell service or wifi in the banquet halls

easy check in , plenty of parking and conveniently located

restaurant and room service was delicious although pricey

i liked the fact that the hotel was clean, the pool was nice, and parking wasn't too bad.

clerks was polite and everything was clean beds was comfortable i also like how the parking was set

of the photos the hotel has on their website shows a breakfast tray in the room as if they offer room service

hallway carpets on first floor very dirty.

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

just ask for a room on the parking lot side, and you will be fine

great pool and spa. lovely breakfast buffet. spacious king room.

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

the pool wasn't open. pillows on bed were pretty flattened. wifi was very interrupted.

parking and the area was safe.

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

room service once a week

because there was no wifi, i was unable to use a card to do laundry, and the front desk was not able to sell

the amenities were great, especially the breakfast and the pool

well, everything was good. but they didn't had laundry services. but all good.

liked it had free parking and close to shopping in the same

liked their pool and the breakfast in the morning and it was quiet and it s around a lots of restaurants and

room service was poor

breakfast was great

then once i moved to another room there were kids running up and down the hall all night, like a stampede

the fitness room and pool were a nice touch

atmosphere was great, we were welcomed with love music and everyone of all ages enjoying the bar area, pool

impressive modern decor!! love the gym. enjoy having a bar in the lobby!!

pool its my only issue, for people who enjoy to swim the pool was small and not deep at all

was able to accommodate an early check in when we found ourselves arriving considerably earlier than expected

the staff was awesome and the location is beautiful. the bar setting was very nice too .

booking website said there was free local shuttle service

my kids told me that someone said room service and opened the door

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

one of the guy did not even want to give water to the kids

hard to get to gym in basement

like our stay in this hotel very nice people good service but the only think i don't like it the pool was cold

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

the restaurant/bar was ok. parking was free. check in was very quick and easy.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

the atmosphere was nice. the kids liked the pool and the gym

cleanliness. room comfort. indoor pool. restaurant.

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

walking through laundry room to go up the stairs.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

the gym was a nice touch, i used this one morning for a quick workout

the gym was super small and the breakfast was not very good.

how about a second bar of soap for the shower

enjoy having dinner with my dad at the bar , we ordered grilled sslmon and the marriott burger, it was delicious

the pool was amazing and i like how the fitness room is open 24 hours

i liked the pool area and the cleanisness of the hotel.

rooms were very clean, professional staff and the amenities were great, especially the bar area

laundry out of order

no pool or laundry

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

keep clean in hall and laundry is very flithy

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

the pool, there's no privacy.

hard to get in to the parking lot.

my beginner-swim kids had a great time using the pool (but see below)

no breakfast, and the customer service isn t that great

parking lot, plenty of space

clean rooms. breakfast pool. hot tub the people

staff, afforable price, free breakfast, pool

party next door to my kids room. walls were apparently thin & their talking kept them awake.

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

we ordered pizza from outside for the kids but had no paperplates or eating utensils

love the bar food, good value for the money

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

the pool area was nice and clean and very

breakfast was great

the wifi was down for 48 hours and a hit and miss for 3 days

the front desk staff was nice, and the kitchen staff was welcoming and quite funny

all the immunities friendly staff excellent breakfast!

difficulty signing in to wifi

great location. parking was easy. kids enjoyed the pool and we always love breakfast!

great breakfast and cocktail hour. clean nice updated rooms.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the

the kids were looking forward to the pool

the kids were looking forward to the pool

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

breakfast was included, and free laundry on site

laundry service was free so that was very nice

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

needs a pool and hot tub

desk didn't have quarters for using the guest laundry machines

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

i could not walk to a restaurant and called in room service.

no complaints. maybe larger parking area.

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

big lot. comfortable rooms. fridge & microwave. laundry.

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry not working and i really needed it

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

not find laundry??

laundry room was too far away and a little bit dirty with older machines

laundry facilities worked fine

stains every where drug deals going on in parking lot

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

did not have breakfast, i had to rush to the airport

staff , no good wifi, no towels

not enough parking rooms were small

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

paid for the wifi upgrade for it to still barely work

tv was in a lower place. wifi is really bad even the paid one... don t waste your money.

the kitchenette and the people was xool

breakfast

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

clean, updated, friendly staff, the pool!!

the pool wasn t heated this time like it usually is which is what keeps me coming back

they ran out the next day ud83dude22 pet stations were very nice

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

good car parking & free

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

breakfast

clean, comfortable, good breakfast

was excellent, the pool was nice , the staff was great, and the hotel was very clean and modern

excellent buffet breakfast with large variety every morning! all day coffee bar was awesome!!!!!

friendly staff, clean & comfortable room, and all amenities included and working nicely like gym, pool, etc

friendly staff, clean & comfortable room, and all amenities included and working nicely like gym, pool, etc

great pool and gym

they don't pick up dirty laundry

breakfast ends early

covid-19 has everything unable to use like the pool breakfast etc...

the large rooms with kitchen area.

was no non-milk option at breakfast

no laundry facilities

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

there is laundry room for the guests

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

the gym was not open due to the covid, but i understand safety is always first.

i wish there was room service.

is great and parking pass being included in price is great, we love the cleanliness of hotel and the fact that

love that it has free parking with the attached garage

rooms have nice modern style, very clean, and bar and restaurant a plus

we were in town for a wedding and needed an early check in

very convenient location, beautiful hotel, clean room, comfortable bed, lots of parking.

pool

lack of parking spaces. small pool.

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

fitness wasn't available

breakfast was good

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

most important thing i liked was the parking lot was so bright at night time

pool wasn't open & no breakfast.

pool and hit tub were perfect temp

the pool opens late

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

the fitness center was a

view is basically parking lots, but i hardly came here for the view from the window

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

clean, kind staff, great location, free parking, got in very less cost.

price, staff, location, free parking

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

they needed maintenance and room service folks roaming the hallways for litter and kid patrol at night( for

the gym may need an update.

no room service

the workout room and being able to do our laundry was great

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

good amenities- self-serve cafe, free laundry, workout room

nice facilities - laundry room, gym

free laundry

room was full of dog hair, the room stink of pet urine, the bedframe was broken at the head and the pool was

room was big and had a full kitchen

$100 pet fee for one night was a lot

location; pet friendly.

the free breakfast is great with lots of options, and the evening socials on mon-wed are great

laundry room

theres a laundry available , $3

did not allow early check in. the staff said a there is a charge of $40.00 for early check in.

new year eve night we had a family stay above us that had lots of kids and adults, they were allowing the

nice outside buildings free parking quite gym u can do a full body workout in