updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

requested to have the pool temp warmer

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

pool hours are reserved this is a plus

clean, spacious and laundry facility

was nice really enjoyed my visit, my kids really liked the hotel made me look good

kids indicated the pool was ok

pool was closed

loved tha pool beds felt great

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

the breakfast was awesome

the breakfast was done very well for covid

beds were comfortable enough that even my kids fell asleep fast

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

the laundry room is absolutely filthy, i don't think they know what it means to clean

not many amentities and breakfast was granola bars

was nothing i didnt like only that there was somepepole that were loud and hanging out in the parking lot but

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

nice that there's a bar in the lobby (though we didn't use this)

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

pool water could have been checked and mopped more regularly with frequency of use along with

the pool was sooooo warm and amazing

there should be a restaurant open across the parking lot very soon (it was still under construction during our

breakfast didn't start early enough for me

breakfast so bad

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

disappointed the bar and restaurant was open

location and room set up; pet friendly

we had a leak in a corner of the room, ,but we were able to get the pet fee waived

gym equipment didn t work. sink was broken

good breakfast, convient to parking

the lobby and parking lot are clean

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

it is a fairly quiet hotel with a room facing the parking lot

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

no laundry room that i can see, snacks over priced

laundry machine didn t work add the staff was not friendly

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

it s always huge, clean and laundry on site

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

they need to remove the ridiculous columns and revise and update the outdoor rock waterfall area -parking was

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

room service was incredible

breakfast was great and the bar was too

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

i should've sent everything back but the kids were hungry

i should've sent everything back but the kids were hungry

pool is awesome and made 7 of my grandkids very happy except for the crabby old people that can t handle kids

the spa and pool was a plus

the pool and spa facility were great and a pleasant surprise

the hotel is super clean including lobby, restaurant, and laundry room

great staff and clean rooms great wifi

the very functional rooms the free breakfast

the staff at the bar were overworked. he had to cook, bartend, etc. but he was awesome!

breakfast was tasty and you had many types

a total of 5 kids

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

there was no breakfast, only coffee. the location was beautiful

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

nothing..i liked it all...except maybe the pool temp could have been a few degrees wamer.

no parking because most of it all blocked by construction dumpsters and vehicles

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

location, quiet, and the bar inside the hotel.

this hotel /resort is beautiful, the golf course, the staff. perfect weekend runaway.

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun

wish i had some more time and better weather to enjoy the golf course

well, everything was good. but they didn't had laundry services. but all good.

parking was ample, staff was very nice and friendly

in the lobby for awhile waitiing poor area and breakfast area were not very warm no towels by pool

a friendly welcome beautiful room, friendly staff, great breakfast.

the pool had a smell

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the gym is poorly equipped and two of the pieces of equipment don t work

i called room service over ten times, and they always came with a smile

pool workout room bar food

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

it was date night for me and hubby kids free

el tapeo restaurant was amazing and room service breakfast was delicious.

shopping, restaurants, great hotel bar and great relaxing rooms

room service was fast.

made us feel at home and were so awesome about the late check out

non-smoking i had to step outside

think this is an issue between booking and the motel but we got stuck with a smoking room and we are not smokers

wifi was poor it had a weak signal and disconnected often

smoking room and the non smoking rooms were next to each other, which i didn't like much because

i thought i heard construction happening in the parking lot but it it was large trucks

getting the use of a refrigerator; rapid room service and cookies.

the room service food was excellent!

also ordered room service and wasn't told i had to pay with cash until food arrived

room service and breakfast

shuttle is limited and wasteful

they charge for everything parking food laundry

room by the laundry was not

called room service to request some water bottles and drinks and the staff that answered was rude and

no bar or kitchen/food

kids liked the pool. the room was nice. the size of the room was nice as well.

access to a guest laundry room

had a nice bar and dinning area

very friendly staff. great location. easy shuttle to airport.

clean, easy location, had a shuttle to midway, security in parking lot

want the kids to swim but they want 50 dollars

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

been great: the staff, breakfast, the gym

to meetings and party downstair on weekends, it was hard to find place for parking

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared

some rowdy kids that were running around middle of the night around 2am.

the fact that room service was not available

the pool was gross

the hotel was nice and the shuttle to the airport is very handy.

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

friendly staff, clean room and reliable airport shuttle

fitness center was small but efficient

forgot my soap. only one small bar in room.

the shuttle was very convenient

nice breakfast options

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

that kids was all over the place and pool with no adult.

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

staff were great and let us know we could park in the lot and get shuttles to the airport for about the same

outdoor sitting and play area was ideal for kids and adults alike

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

helped us get the shuttle to the train station

clean and comfortable place with hot breakfast served with various types of foodies

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

pet friendly

it was clean. free parking.

off the highway, affordable for the area and not too far to a train station with ample parking

oh it had a laundry basket

good room setup, laundry facilities

vending machine, laundry room if you need to wash

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

no laundry facility on site

they have an amazing breakfast bar! clean and close to food and ammenities.

they have a convenient shuttle service to/from the airport

it is dog friendly, eady to be able to bring our pets, and know that they are safe while we are out

early check in request was not accepted

no laundry

i loved the breakfast, and the dove

i also enjoyed the continental breakfast as well

room, the free shuttle service from the airport, the breakfast

noisey guest , no room service

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

i was hoping for room service, which didn t exist

room service and bar hours need to be extended.

my kids did not swim very long because of it

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

laundry facilities for cleaning clothes.

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

better access to laundry services.

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

we liked that there was a restaurant/bar attached which also had a great breakfast

the location was great and the staff was great..and it had a really nice bar i'm it.

i loved the prompt check in service and the airport shuttle was such a huge help.

had no wifi for my whole stay and spoke to multiple people about it and nothing was done

when we got back we had to wait another hour with 2 little kids

it states, that this location has free breakfast, but it didn't

they dont have those heath bar at rhe front anymore

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

liked the pool

the bar was also short staffed, i waited over 45 mins

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

tub had grab bar but not really an accessible room

no bar or kitchen, quite disappointing!

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

i especially was pleased with the well lit parking

very clean! comfortable bed! best breakfast ever. polite front desk.

loved the free laundry and gym facility

kitchen dvds players, free laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

the rooms are amazing free breakfast free laundry 24 hour pantry

pics provided of laundry and trash we took out

small pool for such a big hotel

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

the space the pool the customer service !

where on their website did it mention their evening bar and food service was going to be out of order do to the

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

free parking

i liked the fact they included a utensil set for the kitchen

at how clean the rooms were, how amazing the space was in general, the bar/reception area, and breakfast was

breakfast

breakfast and complimentary drinks were great

not get in pool due to a lot of kids in pool

excellent breakfast

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wasn t a full service hotel. no room service or laundry service etc.

there were no laundry facilities.

no laundry onsite

pool was too cold and there was no laundry room

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

the pool was the best part.

1. the employees. 2. the salt water pool and gym.

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

needs a bigger gym!

no onsight laundry like many other places have

free shuttle to airport

love room service, in hotel bar and restaurant. rooms were roomy, pillows were so comfy.

expensive, unable to get shuttle service when needed.

wifi connection did not work

location and the fact it had laundry

the laundry facilities

the laundry and ice were close but laundry always out of order

laundry room

laundry is also available with purchase of detergent there

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

view outside room window was the pool and had to listen to kids screaming for hours

rooms were nice, would like to have families with kids and adults only floors separate.

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

lobby, room was very nice, loved the pool, sauna and jacuzzi amenities, all the staff were very

the comfortable beds and the hot breakfast peaceful

location & free unlimited shuttle the hotel is in a very safe neighborhood with everything you need within a

very little noise and breakfast in the morning

wifi was sketchy when i needed to join a meeting. that was not helpful.

love the airport shuttle service! also very pleasant staff!

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

the full kitchen was well equipped allowing me to maintain a healthy diet.

breakfast just like fairfield inn and

didn t even have time to really get my kids together

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

the bathroom and kitchen areas were so beautiful

i appreciate dedicated parking for my own vehicle

in-house italian restaurant and also a popular bar & grill

lack of laundry items available for vending.

the laundry room and it was quiet

great kitchen and laundry.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

laundry

no laundry facilities

no laundry room

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities.

laundry would be nice.

guest laundry

the free wifi

i loved the furnishings, the gym and the hot tub at the

hotel rooms, breakfast

free breakfast and parking made it so user friendly

location, breakfast, room layout, maid service, fitness center

great location,nice clean facilities, loved the kitchen

loved how quiet it was and the kitchenette in the room

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

i love it no complaints breakfast was really good the room was nice and had a full kitchen

no laundry room.

i am not complaining they do not have guest laundry

needs updating and laundry room

needs laundry room

no laundry

hotel had laundry facilities

lack of laundry units on site

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

wifi is not excellent, so that's problematic

wifi wasn t great

we enjoyed going to the bar at night

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi was on and off

prices were good, facilities clean, rooms and pool very nice

our key cards were working for the room and even when using the gym

the connecting rooms, location, free parking and rooms were a nice size

is always nice to have a free breakfast included with the room even if it is only something

parking tight somewhat

good location next to shops and interstate. pool and gym

work started the next morning at 8am banging and drilling right above us while our kids were still sleeping

we stayed 3 days with our kids and he was so rude to us when we asked a

and 2 kids died on a 4 wheeler in your parking lot while staying

pool its my only issue, for people who enjoy to swim the pool was small and not deep at all

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i would like to see a bag to carry dirty laundry in when we

i was happy with the location, and the laundry facilities and it was pretty clean.

wifi is terrible

by mistake she overcharged us another third pet fee and after appologizing, she took the third charge off

pool goes to 9ft. lemon and orange water.friendly staff

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

pool was nice too

went with friends and children and hoped to have joining rooms with the kids

breakfast in a bag. stale muffin and expired yogurt

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

from trains and to get to any train line through public transportation take a long time, also the wifi is bad

price, staff, location, free parking

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

cleanliness. room comfort. indoor pool. restaurant.

the atmosphere was nice. the kids liked the pool and the gym

free breakfast free parking pool

easy parking (free)

no fridge or laundry facilities

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

it was a smoking room

the room location was near boiler room a lot of noise and no wifi all weekend

before i could stay in it with my pet i had to wash everything down, the counters, the floor

airport shuttle starts at 4am, takes 30 mins to get to midway, not good for a 6am flight

lot of unsupervised kids all over an strong smell of pot all around the hotel.

and the fact that a lady offered me to smoke off of a vapor pipe in the pool area with a lot of kids there

no room service

pay for room service, just buy your own food, it was way too expensive to be that

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the bathtub had some staining which my kids freaked out

pool was open until 11pm which was good because after being in the city the kids were still able to go to the

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

pool need towels