having a laundry facility and gym on site was fantastic

the beds are so comfortable laundry is free

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

room and laundry

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

the breakfast

website stated laundry services-none available

slow wifi

far from elevator guest got in the pool with clothes on had to go through pool area to get to gym

nice people, good room service, easy in easy out

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

room service was wonderful and staff were very helpful and nice

wifi was very poor

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

twitch and youtube music is not working via the free wifi provided

needs update: front has no place for luggage storage, no laundry room, entire place feels old

the business services were great, and the parking was available and easy to use

24/7 bus shuttle service

also it says there is a pool on the website but when we got there they didn t have one

staff wonderful & their breakfast great, unusual too see.

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry room is ok

i didnt like the funky smell in the laundry/ vending area

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

no microwave, no laundry, people trying to open your door

had a shuttle bus that took you directly to the train

menu was delicious and the bar was a great place to unwind

i ordered room service twice and the food was good and the prices were not too expensive.

24hour gym is

best gym in a long time

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

24 hour shuttle service to the airport so no problem getting to my really arrival

no food or bar service due to covid.

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

loved watching the kids play at the pool

lack of vegetables and fruits at breakfast

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

great services, free parking, cleaner than many 3 or 4 star places

cleanliness and wifi could definitely be better.

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

shuttle worked well

enjoyed how clean the hotel was, and how many facilities they had to offer on site (gym, pool, restaurants, etc

no room service

we asked about the pool and we were told it has been closed for two years then we asked about room service

free shuttle from the airport

very close to the airport; really quiet room; good air shuttle; great steakhouse downstairs;

our kids always love your freshly-baked signature soft cookies

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

many kids in swimming pool

staff/breakfast

also there was no literature in the room to tell you what was close by, what was available for room service,

the evening menu was quite limited and it was impossible to get room service from the room telephone

very spacious rooms and the breakfast was very good.

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

room service food was very good but pricy

pool was closed and no breakfast. the bar may have been a bit pricey.

there was a pool and gym but we didn t use them

shuttle service was convenient. bed very comfortable

easy access to airport. good connection with terminal. prompt room service. easy check in.

on site starbucks, restaurant, pool and fitness

the buffet breakfast.

comfy beds huge tv big window airport shuttle no

were not allowed to go to the sky deck due to kids sneaking in

i was a little surprised how expensive the breakfast buffet was.

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

no laundry facilities

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

there is laundry room for the guests

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

handled the concerns with the kids running down the hall and slamming doors immediately

$400 plus no porter service and room service through another credit card

also, i never received room service or towels

where was the peloton bike? did not see it in the gym.

like the gym and heated swimming pool

as im talking to front desk and she had two kids next to her, not sitting

the breakfast

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

no room service or room cleaning

only problem i had was that front desk attendant told us breakfast was complimentary and when i went downstairs

laundry basket full of towels still over flowing and all over the floor

shuttle easy and timely

my grand kids enjoyed the indoor pool

large comfortable room. nice bar and grill. pool, gym, sauna

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

wifi was spotty

room service

the pool area was clean and stocked with towels

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

well equipped gym

wifi is not free, you need to pay for it, that's something that you won't expect from a hotel

comfortable beds. clean. nice shower. room service was nice. tv was large.

fee for parking and unnecessary accidental, wifi

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

fitness center was closed for health reasons, luckily they had access to a nearby gym.

to drink coffee in the morning and we had very limited coffee in the room with no refills during room service

said kids can eat free up to 12 year but they make us pay for my daughter which is 12

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

i am a single mom with 2 kids and needed some help with my luggage

bed and linens, very clean room, good shuttle service to and from airport

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

great service, great rooms, great gym

also being a marriot member it has perks with late check out

i loved everything and the gym was great

no laundry

there is a casino right across the street with a few restaurants to choose from

and the room service staff was very nice

it was close to the casino and the breakfast buffet

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

facilities laundry room was out order

squeaky beds. old and dirty laundry room.

laundry area looks like a dark dungeon, no lighting

the musty smell others complain about is just the laundry facility in the hotel

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

no laundry

our room didn t have a laundry bag.

which breakfast stayed open just a little later

it has a cool factor, nice rooms and bathrooms. breakfast is great too.

the pool was a plus for our stay! they also serve breakfast.

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

advertized public laundry but only starbridge customers could use their keys to unlock door

the , for this hotel, in the amenity, there is the laundry service

staybridge guest had access too the laundry and breakfast

i liked the guests laundry which helped out during our stay

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

staying with myself and two kids and had room for everyone with the king and sofa bed

staff was excellent! next to the casino, walking distance.

very bad beds hurt my kids and wife back and mine

stayed here because it said it was close to the casino

we loved the quality of the stay and the shuttle to o'hare

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

microwave not very clean. nor the laundry

very nice hotel close to the airport with free airport shuttle, convenient to reach the downtown by blueline

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

wish they had laundry in the building

onsite laundry room

laundry room and gym are good

the water of the pool a little bit cold.

i love there happy personal and they help as much with my kids party

no laundry facilities on property. no restaurant.

there is no coine laundry

i did not check the gym or pool though

also the food and drinks at the hotel bar were awesome along with the bartender

great place , staff nice , shuttle service great

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

location ( right in front of the arena), it's clean and fresh. great vibe and great breakfast.

wifi was not working

very good breakfast and is pet friendly. and excellent location for concerts.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

only thing i didn't love was breakfast

thing that was upsetting was breakfast was super busy even on a friday morning

very clean. vey comfortable room. friendly and helpful staff. great breakfast!

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

it had a kitchen included which seems very rare in any room i ve ever been in

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

room service answering system. calls holding holding too long

liked the bar area & rooms were very clean, spacious &

free shuttle to and from airport. large room.

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

the website said it had a pool when we got there it did not

i ordered room service a couple of times

pool not heated

nice little gym and pool

i used the gym which had the necessary equipment

comfortable bed, quiet, good breakfast, easy airport shuttle

updated, clean, friendly staff and wonderful breakfast.

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

it wasn t breakfast, just some snacks. breakfast should not be advertised as an attraction.

breakfast

the wifi is very slow even for just browsing on a phone

wifi password was not working though it was my last name

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

cute kitchenette

we love the pool

listed amenities i thought this had a bigger kitchenette

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

no plastic bag for laundry

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

they have a coin laundry we found great after road

size room, the laundry was a bonus

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

nothing worked the key the tv the wifi nothing worked

the gym was closed

no breakfast, even though it said was included. there was no breakfast offered

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

no guest laundry room

no laundry .tv service is slow.

good bar & restaurant onsite- very reasonable prices

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me

hotel with gym and outdoor pool (seasonal)

the only way to get to the parking lot was via multiple speed bumps

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

counter tops and desk tops in the room were dirty and the floor felt wet and the kitchen floor was so

we were told it was the fan in the bathroom loud and outdated the tv was not even a 42 in and the wifi didn

room service once a week

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

wifi only

to change my own sheets nothing was a complete service bait you in then tell you they don't offer room service

the parking was limited thankfully it was a slow day

the bus shuttle from the airport did not arrive at the reported time

they provided a crib and a first floor family room near the pool for us

view of the parking lot

comfortable bed plenty of parking clean bathroom that s all

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

parking and the area was safe.

it was pet friendly

good location for my needs, free parking, guest laundry,indoor pool and workout room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

no change for laundry room

laundry room was out of order

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

well, everything was good. but they didn't had laundry services. but all good.

breakfast ended too early for us.

the pool had a smell

a friendly welcome beautiful room, friendly staff, great breakfast.

room service

my room was by the laundry room and i could hear it all evening.

leave the property and agoda also didn t give us any refund even though we are and our 3 young kids were

no hot tub, but even without we enjoyed the pool and how warm it was.

to find parking

nice, clean, with a friendly staff. quiet area with sufficient parking. very comfortable!

although i did not use it to navigate the city, the complimentary o'hare airport shuttle service was nice

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

was construction going on in the building and a big trailer in the parking lot took up a lot of parking spaces

bar & restaurant closed

other ones were bar and restaurant

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

lack of a gym

the outside entrance room was onveniently located with parking

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

the website said room service, and breakfast, there was none

wifi was on and off

wifi wasn t great

, a tiny round bar of soap and that was it

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

we enjoyed going to the bar at night

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

found the wifi on the slow side

no free breakfast due to covid but they did have juice and coffee

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

new, clean large suites with all the amenities. nice breakfast.

wish there was a hot tub but the pool was great and actually very warm.

equipment in gym need to be cleaned. air condition is not stable.

they even had a courtesy safety check in the parking lot

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

parking space in front. tractor trailer friendly. 1st floor was great!

facility is clean with small fitness room but nice pool

plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited

the parking lot

poor wifi interference on

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

pool was nice, my daughter had a great time

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

nice room very clean. the pool was nice also oh and the breakfast was outstanding

he had no idea the caucasian woman & kids were with me

that the pool or hot tub wasn't filled up or open

tub had grab bar but not really an accessible room

and a wet bar with minifridge and microwave in the living room

swimming pool was a little cold. hot tub was good, though.

the bar and food

the hotel is super clean including lobby, restaurant, and laundry room

the pool was great and bigger than i thought it would be

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

we had a kitchen

we received a free upgrade upon check in and were placed in a room with a kitchen

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

it is like swimming in the laundry room

the front desk did not have change for laundry at any time

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have

bed was comfortable, good wifi, good free breakfast.

good sized rooms. liked kitchenette

i used the pool, i was hoping for a sauna...

breakfasts offered a large variety of food options

the wifi was decent and allowed me to do remote work

the snack bar was very limited or barely stocked and very inconvenient

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice

gym -horrible

getting the use of a refrigerator; rapid room service and cookies.

hotel advertises a shuttle which is why i chose the hotel

room service was great and the hotel staff was over the top

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

the hotel was easy to find with plenty of parking

rooms, and fitness center were all great

the one laundry washer was not working

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

on this occasion i was put in room 102 next to the laundry

when i asked where laundry was, i was told it's only available from 5pm to 8pm

room next to the laundry. very noisy!

the smell - there was obvious smoking odors and horrible

no breakfast but they did offer coffee in the room

limited access to room service for breakfast requiring 24-hour notification.

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

of room service extremely helpful during my stay very professional and knowledgeable

kinda pricey and the hotel bar closed early in my opinion

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

greasy ring) and lots of towels, but for me, just a few degrees

hats off to your staff, all areas including the pool and common areas were spotless

spacious room/suite that was nice and clean. ample free parking available.

the bar was open

the pool area was very clean and very safe expecially for younger children

one night we went to the pool where there was at lest 15 young kids with 4 adults

large rooms, cozy beds, free and good gym, good swimming pool

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

we woke up and had breakfast which was really good

quietness ~ felt like home away from home. love coming down for breakfast with my husband

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

the laundry facility was $3

two different bank cards in laundry payment option for dryer

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

didn't notice a pool, but there were laundry facilities

think the room i had may have been a pet friendly room and there was a slight odor

the breakfast was ok....

the breakfast could be better than that but with this price i think is fair.

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

laundry is also available with purchase of detergent there

location and the fact it had laundry

the laundry facilities

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

too many kids

the staff and the room, loved it. my kids also loved the pool

pool and gym were also closed

well presented breakfast and the laundry facilities were great

and comfortable room and well maintained facilities, reception staff was very helpful, plenty of parking

there were two excellent restaurants and a sports bar within walking distance was also a bonus

my husband enjoyed being able to do his exercise routine in his gym and swimming in the pool, i enjoyed the

was really excited to use the spa but it had caution tape around it

pool area could have been a little cleaner

huge disappointment for my kids and my wife really wanted to use the spa

my kids really enjoyed the big pool

it was big had a lot of activities for kids and adults to do.

bathtub and shower needs updating, and the pool hot tub was very dirty

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

plenty of parking. very clean property. landscape is very nice.

hot tub, pool, free parking, in a nice remote quiet area.

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

the cleanliness of the rooms around the area so is the laundry room

laundry room and vending machines on premises but there s hours of operation

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

breakfast was okay.

we had to cut through the mcdonalds parking lot to get to you

quite very clean and relaxing in the pool

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

pool, starbucks in hotel, easy parking, friendly staff

the pool was great just surprised there wasn t a hot tub.

bar and nice pantry to buy a couple of important items

breakfast was excellent as were the accommodations

was very helpful that we were allowed to take out our breakfast

i couldn't connect hotel's wifi.

the restrictor valve inside the shower head ) and the cable was out and i couldn't connect to the wifi it said

even gym room was well-kept

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

laundry facility could use a little work

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

sign in the parking lot that the hotel is not responsible if your car is vandalized or broken into

free parking

internet and phone work. they told me to come to the lobby to get wifi

the hotel is pet friendly and does not charge a fee

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

more parking

ice buckets, non-responsive, housekeeping, restaurant, not open during the day, and with no room service it

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

parking is also ample, and if you don't want to eat at the hotel, there are restaurant choices

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

hotel looks a bit scruffy in places. gym equipment not great

spacious room. nice pool.

pool room stunk like mold so the kids wouldn’t swim

staff friendly and helpful with solid room service

pool room stunk like mold so the kids wouldn t swim

my beginner-swim kids had a great time using the pool (but see below)