room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

, a tiny round bar of soap and that was it

wifi wasn t great

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

great things to do/places to eat in oak park (frank lloyd wright homes, deliah's kitchen for breakfast, lou

very nice room and bed. loved 2 closets and kitchen

appointed room with small kitchen and fridge so breakfast could be taken without a short, but often rainy,

parking was just outside the door

well, everything was good. but they didn't had laundry services. but all good.

breakfast ended too early for us.

they have a fantastic breakfast

a friendly welcome beautiful room, friendly staff, great breakfast.

pool and breakfast and beds.

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

tv and internet worked well, and parking was plentiful and free

wifi can be slow at night

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

bad wifi signal.

clean, kind staff, great location, free parking, got in very less cost.

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

the property was nice and clean. and i like that it comes with a small kitchen to cook.

fridge not the best but worth prices i paid online considering it has a kitchen and stove

good location. ample parking.

needs update: front has no place for luggage storage, no laundry room, entire place feels old

clean facilities, breakfast included & huge bathrooms

breakfast sched is too early. no swimming pool. wish you have one.

not when the kids not i needed to listen to for four hours

the free parking was also much appreciated

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

the wifi worked well and the breakfast was great

i used the laundry service was soooo outrageous.

but the rooftop bar and pool are so contemporary cool

rooftop bar has a great view

room service shut down before 6 which was disappointing

follow up call to make sure that we received a food item (see below) - great views of the city - late check out

gym and laundry facilities were also a great addition and excellent quality

no laundry bags for dirty clothes that you changed after showering

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

laundry facilities, convection oven

everything was available to me when i got snowed in. laundry, food, and an excellent stay

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

it was great to have a gym on-site

shuttle took a while. gym needed a tad more equipment. free weights woulda been helpful.

clean and well appointed room, and the hotel amenities can t be beat with a lovely spa and access to all of

we thoroughly enjoyed ourselves and used the gym, pool, tennis courts and did multiple classes

liked the location, the pool, parking, the room was perfect, they gym, the rooftop, the service was

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

the front desk made sure to validate our parking b4 we left each time to make sure we werent charged and the

laundry out of order

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

i didnt like the funky smell in the laundry/ vending area

no microwave, no laundry, people trying to open your door

laundry facilities on the premises is a great idea.

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry room is ok

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

good gym and laundry

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

room and laundry

having a laundry facility and gym on site was fantastic

it has laundry

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

the rose bushes by the parking spaces were very scary and were overgrown

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

location was great! loved the rooftop bar and restaurant!

my key did not work for gym. so had to ask reception to open it for me every single time.

good coffee and breakfast

rooftop bar lovely staff good breakfast amazing room

website stated laundry services-none available

no room service menu for breakfast.

comfortable beds, great pool area, and resteraunt

location to airport, free shuttle, free coffee in the lobby at 5 am, helpfulness of staff

kid friendly . pet friendly pool hours during week .

breakfast was fresh and had nice variety

like the services offered, including breakfast is super helpful

could feel the bed frame through the mattress, there was no hot water, and i was not given the wifi password

and other weary travelers with late next day flights have a late check-out w/o problem, and the shuttle driver

staff and shuttle drivers were amazing

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

buffet, convenient cta station across street - easy access to chicago, excellent restaurant and bar on premises

breakfast was good. room was comfortable. free. parking and wifi.

kids were very disappointed

laundry basket full of towels still over flowing and all over the floor

hotel restaurant and bar open late. clean and friendly.

excellent price for the quality. staff was very courteous. airport shuttle very available.

room size, gym, pool, locker room/sauna, starbucks, lobby/lounge

i loved the hours for the pooland gym area. and the stream was great.

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

clean, tidy, spacious, excellent gym, friendly and helpful staff

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks

the room was wonderful with its addition of the mini kitchenette area that we could spend some time cooking

we requested an early check in, which was accommodated

sparse areas for pet relief

it had a walk in shower and silverware and dishes for the kitchen were provided

breakfast very poor. swimming pool just for kids not adults.

convient laundry area, gym and

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

instead we had to transport kids and luggages to the nearby hyatt to park and ride to airport

kids screaming and yelling poolside when you're trying to relax poolside

bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel

mini bar charge of

good wifi for a fee

restaurant and bar downstairs, walk to the best of the west loop (must try roister and aviary

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

the breakfast was good, lovely fresh orange juice, fresh fruit was good with yoghurt, cake/muffin type

room service food was great

a minor point, there weren't waffles or pancakes options for breakfast.

told pet deposit was $50 for stay

ings the hotel offered parking,deposits,room service,etc)

close to the airport, due to coronavirus shuttle bus didn t work but they make an exception for us

no room service book in the room. no ice machines. no fridge.

the lady at the bar was such a sweetheart, i think her name was veronica, she continuously went above and beyond

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

to have coffee for your guests it was only available at the bar and the line was way too long

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

well equipped gym

lacking - no mini fridge in room, limited selection of food from restaurant and room service

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

pool was cloudy looking

they don't have very good breakfast selections

facility was very clean. gym and pool were nice. they had a very cool outdoor space as well.

big separate shower top restaurant attached pet friendly with reasonable fee close to airport walking distance

free shuttle from the airport

the gym could be better as compared with hyatt regency (downtown chicago)

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

easy to get to and from airport on the free shuttle

rooms design of hotel good for kids swimming pool hotel restaurant was the best hotel airport shuttle was perfect

rooms are nicely laid out and perfect for parents with kids

also there was no literature in the room to tell you what was close by, what was available for room service,

many kids in swimming pool

she was so kind to my kids and made every thing a breeze

was not given a late check out for this issue, and felt rushed out of this hotel after we woke up late with no

24/7 gym was well equipped and the snack store downstairs was very practical for an early wake-up/flight

it offered a good option for food nearby, very close to the airport and they offered late check out at around

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

i loved the shuttle to and from the airport.

the gym, steam room, and pool were a nice touch also

the fact that theres an steam bath available for all guests is great, very complete gym too

gym felt a bit dark and closed off, as it doesn't have windows and feels a bit like a basement

the parking situation was a nightmare and room service was not a worth the cost.

they were awesome and even allowed me have a late check out because of my worries about covid and being at the

the hotel is super clean including lobby, restaurant, and laundry room

great to have full kitchen with teens and tweens a full fridge and microwave was key

stayed one night so didn t have the opportunity to use other facilities such as gym, pool and bar (closed at

great layout and has a full size kitchen area

loved everything i didn t get to see the pool maybe next time for sure

liked the fact that there was a starbucks and the tavern to order food '' and drinks''from room service

also, shuttle driver didn't show at all for the first appt

most comfortable beds ever....great shuttle serice

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at

com) but only a yoga studio, questionable laundry prices (8

multiple restaurants in house, room service, laundry, and there s a steamer

room had so much character, shower was amazing, and rooftop pool was delightful!

really great extras such as the marshall speaker, the onsite bar/restaurant, great pool, and free use of hotel

the hotel info pack and the room service menu were all on a qr code which is great if the room has internet

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

no laundry facilities

the hotel gym was small, dark with low ceilings and not a place i wanted to spend time in

was pet-friendly, and i didn't like being accosted by random dogs in common areas

the bed was extremely comfortable and the hotel bar and restaurant was very nice

only downfall was the bar was closing as we (along with many others) were arriving back from the concert

i loved the bar being right there so we could start our vacation.

the bar was stunning

everything especially the room service it also was excellent!

room service was great and the hotel staff was over the top

room service was available for everything including drinks and breakfast

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

no inside pool. no breakfast. no vending machines.

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

no indoor pool but it s worth the stay still .

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

laundry didn't

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

beautiful terrace and great breakfast, salt water pool was a plus!

is a very fancy hotel with great amenities nice breakfast

hotel has great gym, swimming pool as well as a laundry room that is free to use

laundry

with the free laundry, my stay felt like home before i continued my journey crossing the country

free laundry self service was super useful during my week long stay

the laundry room is very convenient too

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

no room service

great for kids though

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

also, i never received room service or towels

exceeded expectation : breakfast could be free though.

they had a room availble and close to the hotel with a free shuttle and bar and resturant that was open pass 9

was close to resturants, fast food, convince stores, and casino

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

the room setup was nice! spacious for travel with the kids!

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

one night there were kids running and yelling in the hall until midnight

my kids aks for the swimming pool , but the pool not open at that time because the covid 19

location, cleanliness, breakfast

amazing breakfast buffet. best we've ever had!

everything was well organized in the room, and for breakfast, which was memorable

there was no complimentary breakfast

shower had low pressure & took a long time to warm up, the bar turned the lights off when we were sat in it

liked the swimming pool, the lobby area on the 15th floor

room i booked was with city view, room i got was pool view. would have loved city view

lobby restaurant bar and common areas had no air-conditioning

the breakfast made my stomach hurt for days

didn't eat breakfast at the hotel.

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

the wifi was not working for half of our three-night stay

location next to the l was great with kids.

wifi was strong and reliable

the process was easy. late check out was a blessing.

laundry facilities a big plus

fees for example we paid a mandatory fee for free amenities like coffee and to use the laundry facilities

they have the self-service laundry area with a reasonable cost, which is very convient for me since it was the

laundry facility. bed was comfortable. the whole place looked very cool. it was very clean.

no laundry bag in room. strong smoke smell in my room towards the end of my stay (4 nights)

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

was great , from the staff , room , pool and breakfast

unique character, seemed like a local hotel, not just another chain hotel courteous shuttle drivers of complimentary

shuttle service

handy laundry facilities, great location in the loop, walking distance from union station and to

there was a nice gym and even a laundry facility

there is a laundry service but one needs 25 cents coins, meaning that one needs 28 coins in total, that you

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

no slippers provided no way to have so many quarters to use the laundry machines

no laundry and wifi slow

used the laundry facility and it was fast and convenient

i was happy that i could use the guest laundry ($2 for a load)

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

no staff helped us to put our laugages in the texi personal laundry duration is not indicated

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

the gym is very small the location was a bit far from the activities we were hoping to see

we enjoyed drinks at the bar on our last night

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

the lobby bar was fun and very friendly

breakfast not included

the breakfast/cafe was not that good.

gym facility also nice with clean and up to date equipment

walking distance from all attractions. great staff early check in and out process. comfortable.

some rowdy kids that were running around middle of the night around 2am.

the temperature of the pool

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

airport shuttle is a huge plus

location, cleanliness & the bar downstairs.

i'm so glad that on top of all that, it's also pet friendly

no room service

no room service

location, nice bar and restaurant

there was a coffee pot in the room; kitchen closes too early, we returned from a play at 10:30 and wanted a

room by the laundry was not

they charge for everything parking food laundry

from 9-11pm terribly noisy -people in the halls loudly laughing- kids running and making noise air conditioner

00 a day for breakfast for myself and the kids

free shuttle to the airport. restaurant within and lots of alternatives close by. very clean.

the hotel is in a great location, there is a kitchen and a laundry room. was really great

facilities including common spaces, kitchen and laundry

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

but we also love that they have a kitchen area, free laundry, and lounging space

fresh clean towels are provided every day and coin laundry facility on the premises is very handy

the breakfast was exceptional we loved our sty so much we stayed another night

loved the size of the room, having a full kitchen was great with kids

one night we went to the pool where there was at lest 15 young kids with 4 adults

friendly staff and nice pool area

there was no breakfast, only coffee. the location was beautiful

no laundry

loud outside in the hallway, kids running up and down, yelling by both kids and the adults

just the no room service !

room, the free shuttle service from the airport, the breakfast

i love the shuttle service and it a clean hotel and close to the airport.

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

the hotel was amazing. having the bar downstairs and the location was unbeatable.

they called me on my cell because i was in the gym when my friend showed up and her phone wasn t working

the lobby and bar are in a lovely art deco style, which really gives a grand vibe

amenities that most hotels provide for free, which included things like wifi and access to the gym which is

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4

be nice if there were a few things ready in the apartment before guests arrive- bottles of water, laundry

no laundry detergent

room did not already have laundry detergent available , i had to request detergent from the front desk but had

we would have liked to have a laundry detergent provided too as there was a washer/dryer in the unit

limited facilities available like a laundry.

location, right next to shopping, many food options, bus transport, laundry, grocery stores

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

no gym on site, no laundry, no parking

that there wasn t a bar or breakfast

no laundry facility on site

the gym facility was good. nice space & equipment.

they have an amazing breakfast bar! clean and close to food and ammenities.

close to the airport. easy bus pick up to the airport. nice breakfast.

an inconvenience to charge for parking and pet fees are ridiculous

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

the room service was top notch

beds comfortable, gym well equipped, pool fantastic. great location

the kids enjoyed the pool

for turn down service to tidy the room after getting ready for the evening and to remove the room service had

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

some atmosphere as only 1 floor of hotel and just a fine dining restaurant - no relaxing bar etc

if you wanted a bar on-site you are at the wrong place

wish the bar had stayed open later and offered a greater range of food.

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

beautiful and clean hotel, spacious rooms, comfortable beds, kitchen, bountiful free breakfast buffet in gorgeous

very good wifi

simple but plentiful breakfast facilities, and a lovely bar on site made it hard to leave

breakfast was fantastic

room (studio) was amazing with a complete kitchen (they leave soap, paper towels, and kitchen utensils)

access to a guest laundry room

clean, easy location, had a shuttle to midway, security in parking lot

convenience to airport, swiftness of shuttle, front reception friendliness

location and airport shuttle

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

great location and cool design. gerin at the bar made the best french75. he was awesome.

we enjoyed the live jazz by the bar in the evenings as well

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

good breakfast and easy assess to shuttle bus to the downtown area of chicago

kids liked the space also

the pool being $50

no laundry

laundry service is in the listing, while the hotel doesn't have it

really like the indoor pool and rooftop

in was super easy, the kids loved the pool and views

outdated gym and was the size of a bedroom with two treadmills and maybe 10 weights

gym, no pool or hot tub, restaurant opens only at 7am, outside patio music was loud and one

spa offered couples massages but we could not book one at any location

no room service

desk and room service staff while my stay there was awesome

the service charges and lack of room service answering the phone calls

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

very convenient location to midway. large rooms. indoor pool.

, pool closed at 9pm

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

the shuttle to the airport ran like clockwork