i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

we love the pool it was so nice and clean and the hot tub was so relaxing

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

wifi was out for one night

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

staff due to pool being closed gave a discount

wifi in room-excellent for biz

wanted to use the pool, but not enough time, will do in the future.

my grandbabies loved the pool and the breakfast

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

a bar which is open until 2:30 a

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

kids ran the halls till 11 pm. noisy.

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

items for the kitchen were not available and one day toilet paper was not available

the huge pet fee for a kitten was not revealed until check-in.

paid for the wifi upgrade for it to still barely work

room with a kitchen including a full size fridge, electric range, and microwave

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

king suite with spa tub very big for the normal

we also parked our car there for long term parking, that was very convenient and affordable

hotel offers free breakfast in the morning and there was only coffee and tea available

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

there is laundry room for the guests

they dont have those heath bar at rhe front anymore

place was just amazing from security to the cook to the room service to the front desk clerk

the pool and whirlpool were clean and comfortable

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

he had no idea the caucasian woman & kids were with me

the front desk staff amazing the room service amazing every thing was amazing!!!!

the bar was also short staffed, i waited over 45 mins

clean facility kids enjoyed the pool

the pool

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the one laundry washer was not working

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

there is a laundry room on the grounds and restaurants and shopping malls everywhere

location and the fact it had laundry

the laundry and ice were close but laundry always out of order

the laundry facilities

laundry room

the wifi was decent and allowed me to do remote work

the room service food was excellent!

location bar and bartender was nice

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

lots of shopping, golf, restaurants, bars, etc

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

was a large group of motorcycles parading the parking lot couldn't get a park because of it couldn't get sleep

room was clean and comfortable, staff was friendly and parking was free

no room service, they keep your room dirty for so long

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

big, the room was nice and cleaned everyday, we had a very good time at our stay, also very good parking area

location was great. the pet friendly option.

limited access to room service for breakfast requiring 24-hour notification.

we did not eat breakfast but the bar service was great! ample parking was available.

the room service food wasn't tasty, too salty.

it was date night for me and hubby kids free

it was date night for me and hubby kids free

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

pool, breakfast, hot tub

large rooms, cozy beds, free and good gym, good swimming pool

dining area for the breakfast was nice and clean

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

kids and myself were disappointed with the cleanliness of the pool

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

i didn t have to leave to go out to eat they had a food place and a bar there

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

the property has handicap parking and has several amenities that helped us with the family

bad wifi signal.

the hotel is super clean including lobby, restaurant, and laundry room

felt like home away from home, room was perfect, mini kitchen, to the living space to the bed and 360 tv stand

i will say the morning breakfast was good and the gym was clean

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

nice bar downstairs with some food being served also

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

there was sufficient parking

breakfast eggs

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

breakfast area was not good

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

pics provided of laundry and trash we took out

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

look forward to seeing the swimming pool in summertime and renovations on the fitness center

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the

bed was great. the bar was quiet and warm.

needs update: front has no place for luggage storage, no laundry room, entire place feels old

hotel pool was out of use

very efficient and tasty breakfast

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

breakfast was ok

well, everything was good. but they didn't had laundry services. but all good.

a friendly welcome beautiful room, friendly staff, great breakfast.

the pool had a smell

the wifi connection

convenient great parking good breakfast

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

breakfasts wasn't worth the money to high and the kids didn't like it

beautiful courtyard and good size pool for the kids

beautiful courtyard and good size pool for the kids

the space the pool the customer service !

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

breakfast was okay.

good price, had a pool and located where i was visiting.

great location. wonderful place for walking and having a pet. lacks staff.

excellent gym we really enjoyed our stay

pool was big and warm

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

the pool and location and 24 hour gym.

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

it was good just a lot of kids in the pool when we first went

parking lot, plenty of space

staff friendly and helpful with solid room service

good breakfast. gym. clean.

wasn t a full service hotel. no room service or laundry service etc.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

pool was too cold and there was no laundry room

there were no laundry facilities.

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

no breakfast

large room, clean, gym

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

thank you so much rebecca also the kitchen had a full stove-oven and broiler included

it was safe and fun for my kids and i to relax

the bathroom & kitchen were both nicely updated

gym could use a little love equipment was dated and the machines didn t look like they were

pet friendly without the extra fees that some hotels charge.

pool and workout area, sauna, hot tub were great

love the shuttle service provided. the staff was very accommodating and professional.

view outside room window was the pool and had to listen to kids screaming for hours

lack of laundry items available for vending.

great kitchen and laundry.

laundry room, and dishwashers in the room with oven in kitchen

laundry

the laundry room and it was quiet

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

th a nkful for the laundry room

no laundry facilities.

no laundry room

no laundry facilities

main entrance is very narrow and through the laundry place

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the little kitchen area and the room

in to s dirty room, dirty diapers all over kitchen, floor filthy, counters sticky, counters and chairs dirty

went to celebrate my daughter's 10th birthday and the gentleman put us right across from the pool

my wifi was complimentary. very nice room.

would have to say the fact that if we have our window blinds open it stairs directly into the pool area and

pool goes to 9ft. lemon and orange water.friendly staff

the wifi signal is poor. i had to use my cellular data to get anything done.

staff was very nice at the breakfast area and front desk lost and found department

staff at the breakfast bar had excellent customer service

we enjoyed our evening meal via room service

the pool, gym & breakfast were good.

also no hot tub open the gym was a bit different from last time too

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

it has laundry

and quiet, laundry machines easy to access and functionally good

came with my wife and 2 kids

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

i like the that it has a gym and laundry room

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

room and laundry

website stated laundry services-none available

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

staff were friendly, room service was quick and food tasty

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt

we wanted a hotel with a pool for the kids to go swimming

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

attentive waitstaff at restaurants and bars, hampered by unclear seating protocol and kids at a bar

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun

wifi; thin walls (noise from next door); cable tv service updates caused channel interruptions

view from room, great decor, large room, clean, friendly staff, lots of parking in well-lit parking lot

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

laundry room on premises

big lot. comfortable rooms. fridge & microwave. laundry.

guest laundry did not work

pool was cold for indoors!

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

in this century, i couldn't work with my laptop because a hilton-branded hotel says the wifi is for hand-helds

i wished there was plain scrambled eggs for breakfast, no biggy.

helpful staff, clean and good breakfast

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

the pool was a bit questionable. the rooms need remodeling.

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

gym, room and amenities. the location is great.

was excellent near the intersection of two major highways, but the hotel was in the rear of a parking lot, a

there were almost no cars in the parking lot and we asked for a different room that wasn t on the roadside

nice staff. breakfast offerings were great.

down vehicles on the parking lot, nowhere to sit that was covered for a smoking area and it was raining

breakfast was amazing! the room was so comfortable i really didn't want to leave!

would be nice to have an airport shuttle

the pool

the bus shuttle from the airport did not arrive at the reported time

wide parking slots were very convenient for our van

room was clean, beds were comfortable and the pool was nice and large

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

room service delivery was available, too

there was no laundry room but in all it was a great stay.

no laundry room.

needs laundry room

i am not complaining they do not have guest laundry

needs updating and laundry room

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

lack of laundry units on site

hotel had laundry facilities

the breakfast was excellent. we appreciated the multiple choices offered.

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there

did not have breakfast

my kids really enjoyed the big pool

the room was amazing. i loved the view of the golf course from the balcony.

guest laundry

it was also a plus to have free gym access

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

i loved the furnishings, the gym and the hot tub at the

the outdoor pool and patio and the friendly staff.

breakfast was excellent & sitting room with murphy bed & small kitchen was great

i really liked the little kitchen area in the room

too many kids in the pool and hot tub and not enough towels in the pool area

wed night food, good breakfast

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

my room was by the laundry room and i could hear it all evening.

the bar was closed due to

kids had fun at the pool.

we got a king suite which gave us a walk out patio so while the kids played inside we were able to get away in

hotel was so cold, we could not let the kids get in the pool

i didnt like the funky smell in the laundry/ vending area

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry facilities on the premises is a great idea.

no microwave, no laundry, people trying to open your door

care for the pool and whirlpool

pool area was amazing

i love it all breakfast and i was able to relax.

parking tight somewhat

minimal parking by the main entrance.

menu was delicious and the bar was a great place to unwind

room(519) shared a wall with the hotels gym

, great location, shuttle to the airport

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of

the shuttle service was convenient and dependable

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

swimming pool water is warm in winter and also interior air conditioner always heating

breakfast was amazing.

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

splitting the room was not great, a big room should expect more people (especially families with kids) and it

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

also, a very nice gym

airport shuttle service is excellent and wifi is excellent

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the wifi make me miss dial up

alot kids running around on the 1st floor!!

the kids and me watch movies on our ipad

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

staff was very friendly and let us know about the airport shuttle (as husband was arriving separately)

the facilities are nice, the wifi worked fine, room was clean and organized in a good way

no room service

shuttle took us to airport and staff

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

the gym could be better as compared with hyatt regency (downtown chicago)

fast room service

was absolutely no bar fridge items for me to eat and also no real coffee

in, or what kind of food and things to do around the hotel although i clearly was staying with kids and family

no hot tub by pool

how 100% modern and efficient. great breakfast

complimentary breakfast and custom omlet bar was great

hotel, with a great breakfast, decent indoor pool and gym, and a bar

shuttle to ord was prompt at 5 minutes after every hour

it was clean, good amenities with the bar and starbucks

to blue line, free shuttle to/from airport

i didn't get to try the pool, as many families have were staying there at the same time, and it got a bit

there was a pool and gym but we didn t use them

room service food quality.

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

lean. great gym and shuttle service, nice staff

i was a little surprised how expensive the breakfast buffet was.

the wifi is very essential to business travelers

didn't notice a pool, but there were laundry facilities

there were no dishes in the kitchenette

the only plus of my stay was the location. and the parking.

location, the room size and the complimentary kitchen ware.

the location was annoying to get to, crappy parking

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

the bathroom and kitchen areas were so beautiful

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the

parking convenient and spots were available as needed

location, free parking, great staff.

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

provide a shuttle bus from the hotel to o'hare airport per 30 mins, it is really convenient

shuttle was quick and reliable

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

size room, the laundry was a bonus

no plastic bag for laundry

they have a coin laundry we found great after road

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

had missed a flight and had two families w kids

especially with kids

the laundry facility was $3

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

laundry area looks like a dark dungeon, no lighting

the musty smell others complain about is just the laundry facility in the hotel

like someone was doing laundry

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

the room service food was great! and the bed and shower were comfy

handled the concerns with the kids running down the hall and slamming doors immediately

$400 plus no porter service and room service through another credit card

when asked for a spoon at the bar we were told they could only give us plastic

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

no laundry

our room didn t have a laundry bag.

breakfast was over too early.

kids sleeping on the sofa didn’t get any duvet only blanket :(

there is a gym and swimming pool as well

advertized public laundry but only starbridge customers could use their keys to unlock door

i liked the guests laundry which helped out during our stay

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

the , for this hotel, in the amenity, there is the laundry service

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

breakfast was offered or mentioned to me

room service exceeded expectations in presentation, flavor and value

as im talking to front desk and she had two kids next to her, not sitting

breakfast expensive

they had a room availble and close to the hotel with a free shuttle and bar and resturant that was open pass 9

well presented breakfast and the laundry facilities were great

pool area could have been updated a little the water seemed a bit cloudy and some areas were

very good breakfast. clean, nice pool area, wifi worked well.

there was clean and quiet room, and breakfast was so good

clean, comfortable, had pool

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

the pool didn t have a lot of towels but that s ok we bring from home typically!

breakfast was great and shuttle services to go to the airport

they were drinking and all the kids were screaming while they were blasting there music

no laundry facilities on property. no restaurant.

there is no coine laundry

the space in the rooms the channels the pool

great room, customer service, indoor pool and gym, and amazing that they provide shuttle service

good wifi

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

cleanliness...breakfast...shuttle service

shuttle driver was rude

the free breakfast was better than at most hotels this size

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

no guest laundry room

restaurant and bar nice

wifi wasn t great

, a tiny round bar of soap and that was it

wifi is not excellent, so that's problematic

wifi was on and off

we enjoyed going to the bar at night

laundry basket full of towels still over flowing and all over the floor

shuttle service, (first come, first serve) every 45 minutes is worrisome, especially if you have an

the rooms were clean and in great condition, room service did a great job

shuttle easy and timely

did room service and not only was the food delicious, but the staff was incredibly sweet and

no laundry

free wifi is standard across the rest of the world

the restaurant was not full service, but the delicious food and full bar made up for it.

location, customer service, amenities, courteous and prompt shuttle service

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

big suit clean,kitchen,livingroom, tv,

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

the pool area was great kids loved it !

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

specially a guy named dontreal he was part of the room service i believe

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn

reservation was the lack of hotel shuttle/ transportation to the airport

hotel accommodate flight crew, and it serves shuttle to willard airport