the city,,the hotel was very clean and quiet the queen studio was perfect for my two days and the pool was

a total of 5 kids

breakfast was great

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

also, when me and my kids went to the pool it was not over crowded

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

pool and gym were also closed

room service

also went to the bar

the staff and the room, loved it. my kids also loved the pool

spa services were wonderful

the gym was decent

of room service extremely helpful during my stay very professional and knowledgeable

limited access to room service for breakfast requiring 24-hour notification.

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

no free wifi

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

great location. wonderful place for walking and having a pet. lacks staff.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

the spa and pool was a plus

lots of shopping, golf, restaurants, bars, etc

5-room service was not made after one night stay

the snack bar was very limited or barely stocked and very inconvenient

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

also ordered room service and wasn't told i had to pay with cash until food arrived

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

room service and the hose keeper

room service was incredible

room service was great and the hotel staff was over the top

the hotel is super clean including lobby, restaurant, and laundry room

pool was good but it was a little cold,i was hoping for it to be warm also i was a little sad that

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

designated pet relief area was full of poop, which was disgusting

breakfast was great with nice selection

pool could be open longer

the pool

that the pool or hot tub wasn't filled up or open

clean facility kids enjoyed the pool

the gym is fine, and breakfast area enjoyable with really nice staff

place was just amazing from security to the cook to the room service to the front desk clerk

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was

the pool and whirlpool were clean and comfortable

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

parking a concern if you re holding an event.

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

breakfast eggs

i especially was pleased with the well lit parking

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

kitchen dvds players, free laundry

loved the free laundry and gym facility

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

plenty of parking and good water available in the gym and pool, which were also nice

easy check in , plenty of parking and conveniently located

restaurant and pool were closed due to covid protocol

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

my kids love the indoor and outdoor pool. staff was extremely friendly especially the manger.

i booked this hotel is because it was the only one still available at the time with a gym and room service

location, quiet, and the bar inside the hotel.

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun

the laundry and ice were close but laundry always out of order

laundry room

the laundry facilities

laundry is also available with purchase of detergent there

location and the fact it had laundry

especially liked the cleanliness of the breakfast area.

breakfast was amazing! the room was so comfortable i really didn't want to leave!

there were almost no cars in the parking lot and we asked for a different room that wasn t on the roadside

nice staff. breakfast offerings were great.

breakfast

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

the pool was very clean and the temp was perfect

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small pool for such a big hotel

breakfasts wasn't worth the money to high and the kids didn't like it

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

there were no laundry facilities.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

the best thing about the hotel was free wifi.

i liked the fact they included a utensil set for the kitchen

i love the new look and was able to rest no kids running around

thanks again for a great breakfast-on top of all that great service

wifi worked well

due to covid the pool wasn't open, which is understandable.

never did get the wifi to work

friendly staff excellent bar tender spacious room good breakfast reasonable prices

tv should be updated that you can access streaming services especially with kids

nice pool, allow pets

the rooms are nice. there is a gym.

also, there's no pet fee, which is hard to find

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

did not attend the breakfast.

the bathroom & kitchen were both nicely updated

it was very quite and clean bed was comfortable breakfast was good

laundry room, and dishwashers in the room with oven in kitchen

great kitchen and laundry.

laundry

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

the laundry room and it was quiet

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

free parking, ok showers, no holding fee

trash around the parking lot

because there was no wifi, i was unable to use a card to do laundry, and the front desk was not able to sell

no laundry service

no laundry facilities

laundry would be nice.

no laundry facilities.

no laundry room

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

t up and running says it on website also says complementary breakfast when i went to take the kids to get

only positive thing about this hotel is that it is pet friendly, that is the only reason i stayed here

well, everything was good. but they didn't had laundry services. but all good.

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

convenient great parking good breakfast

the wifi is good

location ideal re parking; close-by super target, quick drive to loyola medical

i am not complaining they do not have guest laundry

no laundry

no laundry room.

there was no laundry room but in all it was a great stay.

needs laundry room

guest laundry

$5 parking fee. why is that necessary?

the gym and pool area were good

no free wifi, only 1 free breakfast

the free wifi

pool area floor needed cleaning.

too many kids in the pool and hot tub and not enough towels in the pool area

i really liked the little kitchen area in the room

outdoor pool was closed.

location, breakfast, room layout, maid service, fitness center

kudos and thanks for having laundry on site

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

hotel had laundry facilities

lack of laundry units on site

the additional bar restaurant area was great. would have been nice to have a hot tub.

the bar was good!!!

my kids always enjoy the pool, this is the reason we come here.

breakfast was fine. we enjoyed the fruit, eggs, meats and other offerings.

clerks was polite and everything was clean beds was comfortable i also like how the parking was set

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

we lovrd it we had a view of the pool initially thought the location was sispect because it sits right on

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

hotel with gym and outdoor pool (seasonal)

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

conveniently located near shopping, free parking for guests and the staff was pleasant.

pool area was amazing

we need to restore room service

spacious room and great breakfast

i love it all breakfast and i was able to relax.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

scramble eggs at breakfast are real, not soppy wet powdered add water junk

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

kitchenette was useful

huge number of unruly kids in halls and public areas

clean, spacious and laundry facility

nice sized pool and rooms

the breakfast was also really tasty with both hot and cold options

pool was closed which was rough for my kids, bedding/mattress were average-uncomfortable.

kids indicated the pool was ok

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

full facilities of kitchen appliances.

there were crumbs on kitchen floor and bathroom could've been a cleaner , the counter

pet friendly, has a large pet area outside

location is great. employees were super kind and hospitable. convenient parking lot.

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

no pool

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

no breakfast and it says pet friendly but if you don't let them know you have a pet they charge you $250

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

pet-friendly too

good selection of food for breakfast friendly and helpful staff lots of free parking available close to route

the pool is way too small and there is no hot tub!

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

parking lot was small. coffee maker was in the bathroom. just little stuff. great hotel.

the wifi was good

no laundry facilities

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

my beginner-swim kids had a great time using the pool (but see below)

breakfast was good

and also the spa area (pool and hot tub) is very convenient to use 7 days a week and both are really good to

clean rooms. breakfast pool. hot tub the people

good breakfast. gym. clean.

i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

parking is easy

very minor suggestions: i would like to see a waste basket near the bed aside from the one in the kitchenette

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

the laundry room is absolutely filthy, i don't think they know what it means to clean

only did it have a small kitchen, but they also offered all kitchen utensils, plates, and silverware for free

pool and hot tub were a hit for both the adults and kids

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

the bathroom was a bit bigger and that there was room service for dining

attendance at bar and restaurant

the room, pool, exercise room all too shelf

comfy bed and pillows. restaurant and bar onsite.

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

i could hear the expressway by way of the wall air venting system. there was no breakfast.

booking site says there is a airport shuttle but the hotel cant provide service beyond 5miles

booked this room for my kids, the women at the front desk had it fully cleaned for them in 20 minutes and even

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

asked for a late check out i was told no check out is 11am no acceptions i was like wow

off-street parking

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

ample parking

parking was also abundant and easy

breakfast not included l, very slow room service

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

sign posted not to take breakfast to your room?

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

dumpsters were overflowing and there was trash blown all over parking lot

there was no eggs bacon or sauages for breakfast not a big selection

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry not working and i really needed it

mini fridge, microwave, tv, laundry room, ample parking

guest laundry did not work

laundry facilities

needs update: front has no place for luggage storage, no laundry room, entire place feels old

pool was under renovations, but they had also just upgraded to the

the free parking was also much appreciated

not when the kids not i needed to listen to for four hours

we were happy to find all the amenities we were looking for, such as free wifi and parking

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

would have like breakfast. wifi didn't work in the room.

ask for a room on the parking lot side

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

stay a major part of the hotel was under remodelling,hence some facilities were inaccessible,the gym in particular

wifi in all areas and free parking

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

parking was just outside the door

the bathroom and kitchen areas were so beautiful

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

laundry out of order

th a nkful for the laundry room

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

the pool was a bit questionable. the rooms need remodeling.

plenty of parking. very clean property. landscape is very nice.

girls ( granddaughters 21 and 11) are fish so first thing is the pool

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

it has laundry

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

plenty of free parking

i like the that it has a gym and laundry room

the beds are so comfortable laundry is free

good gym and laundry

it has laundry - also very convenient

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

website stated laundry services-none available

staff were friendly, room service was quick and food tasty

room service was quick. comfy bed

slow wifi

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

wifi wasn t great

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi is not excellent, so that's problematic

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

, a tiny round bar of soap and that was it

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

i used the pool, i was hoping for a sauna...

in this century, i couldn't work with my laptop because a hilton-branded hotel says the wifi is for hand-helds

breakfast, didn't have to interact with anyone thanks to room access using digital key, free parking available

pool was cold for indoors!

it s pet friendly, the room are spacious

gym was messy and lack of towels in one of the days i used it

the outside garbages emptied more regularly to prevent trash over spill & pet bags provided

the service in the bar was almost non-existent

parking seems more on the side of the hotel versus in front of the front doors

bar area was open when we got there late, kids were happy with the pizza and wings

was very nice, room was clean, beds comfortable, the pool and hot tub were wonderful

kids loved the pool

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

kids loved the pool.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

everything, great price, located next to food and shops, restaurant and bar on location.

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

location, breakfast was good.

pet friendly

they ran out the next day ud83dude22 pet stations were very nice

beautiful golf course , campus and great amenities offer

the room was spacious, with a nice view of the golf course

prairie river restaurant bar gave great customer service

room service. a microwave

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of

laundry room is ok

liked the motel, there is a laundry space which can be used using apps, which felt nice

no microwave, no laundry, people trying to open your door

laundry facilities on the premises is a great idea.

i didnt like the funky smell in the laundry/ vending area

well maintained, clean. pool and spa in great shape.

i ordered in room service, which had two extra service charges on it

to many unattended kids in pool

nice clean hotel, staff very friendly , nice bar and bartenders very attentive

it was so bad that my kids wanted to leave

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

location was the attractive quality at the outset and the facility was easy to reach at 1am with kids - just

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

walking through laundry room to go up the stairs.

room service was not great, wouldn t order in again.

disturbed not wanting to be disturbed, pet situation

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

laundry machines are not clean

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

keep clean in hall and laundry is very flithy

no pool or laundry

pool was small

bar was excellent with a fully stocked selection of spirits and food

courtyard, fitness center, bed, balcony

door going outside to the parking lot was very noisy

they provided a crib and a first floor family room near the pool for us

bar staff was amazing

i worked out before my flight and i love that the gym is open 24 hours

no room service book in the room. no ice machines. no fridge.

shuttle

room(519) shared a wall with the hotels gym

small gym but with some free weights which is great

gym needs to be modernized and better fitted out

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

nights we were there, it was nearly impossible to get parking because they had events happening in the hotel so

to mention that the bartender (she was amazing) had to be a server, bus boy and we couldn t get room service

also parking lot is pretty big

difficulty signing in to wifi

great breakfast and cocktail hour. clean nice updated rooms.

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

drive through road in parking lot - needs a speed bump

good location and a lot of parking!

no pancake, no waffle for the kids. swimming pool water was super cold for swimming.

pool is nice and the rooms are great

there was an indoor pool and hot tub, but didn't have a chance to use it

wish the bar was open later.

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

great location! clean , friendly and a good restuarant and bar -pool