there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

i also had no issues connecting to the wifi; it was fast and

been great: the staff, breakfast, the gym

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

the property was nice and clean. and i like that it comes with a small kitchen to cook.

of kitchen supplies and towels for bathroom

counter tops and desk tops in the room were dirty and the floor felt wet and the kitchen floor was so

well, everything was good. but they didn't had laundry services. but all good.

room service was poor

pool and breakfast and beds.

location ideal re parking; close-by super target, quick drive to loyola medical

parking was ample, staff was very nice and friendly

the hotel is super clean including lobby, restaurant, and laundry room

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

wasn't able to explore the rest of the ameneties since we can't get in the pool and gym even with our key cards

only the runny oatmeal. otherwise, the breakfast buffet was great.

great layout and has a full size kitchen area

room service and the hose keeper

room service was incredible

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the

the room service was prompt, courteous and delicious

we woke up and had breakfast which was really good

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

that it has a kitchen with all the appliances and bed was very comfortable

love the rooms the pool the food the staff everything was nice this is our 2nd time booking we re going to be

lots of shopping, golf, restaurants, bars, etc

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

location bar and bartender was nice

the snack bar was very limited or barely stocked and very inconvenient

also ordered room service and wasn't told i had to pay with cash until food arrived

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

they dont have those heath bar at rhe front anymore

pool deck was slippery and unkempt.

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

kinda pricey and the hotel bar closed early in my opinion

limited access to room service for breakfast requiring 24-hour notification.

the room service food wasn't tasty, too salty.

it was date night for me and hubby kids free

had spoke to someone at the front desk about a late check out and had confirmed the time

room service was great.

tub had grab bar but not really an accessible room

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

short stay so didn't make use of many of the facilities other than the gym which was good

pool

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

needs a bigger gym!

were moved 3 times because the room at the 1st floor all the way it back had a severe smell of pet on a carpet

sleep because of wild kids running doen halls unattended

sleep because of wild kids running doen halls unattended

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i didn t have to leave to go out to eat they had a food place and a bar there

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

kids and myself were disappointed with the cleanliness of the pool

i called room service over ten times, and they always came with a smile

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

wifi not great. kept dropping and slow

close to restaurants, allowed for late check out

the pool and spa facility were great and a pleasant surprise

i should've sent everything back but the kids were hungry

no wifi in the rooms, i'm sure there's a pay option but wasn't a huge deal since we weren't there long

having worked in this industry the bar staff is below average extremely impolite

great location. wonderful place for walking and having a pet. lacks staff.

laundry room could be cleaner

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

didn't get room service when asked for it

needs update: front has no place for luggage storage, no laundry room, entire place feels old

24/7 bus shuttle service

like pool and gym were closed

parking lot definitely hard to find a parking spot , and i m not a smoker and from the time i

staff wonderful & their breakfast great, unusual too see.

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

when we arrived to our room there was an unwrapped candy bar on the floor, a pill, a half drunk bottle of water

everything, breakfast always good , room was nice and comfy

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the bathtub had some staining which my kids freaked out

scramble eggs at breakfast are real, not soppy wet powdered add water junk

the kids were looking forward to the pool

grandkids love the swimming pool

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

no laundry facilities

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

the laundry and ice were close but laundry always out of order

location and the fact it had laundry

the laundry facilities

laundry room

laundry is also available with purchase of detergent there

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

appointed room with small kitchen and fridge so breakfast could be taken without a short, but often rainy,

wifi is slow, not usable for online meetings. the interior is getting a bit old.

parking was just outside the door

parking can be questionable, but we had no problem in their private lot.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

the atmosphere was nice. the kids liked the pool and the gym

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

cleanliness. room comfort. indoor pool. restaurant.

loved the free laundry and gym facility

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

nice staff. breakfast offerings were great.

it is a fairly quiet hotel with a room facing the parking lot

staff, water bottle at check in, good breakfast selection, ample parking, good location, refrigerator and

breakfast was amazing! the room was so comfortable i really didn't want to leave!

friendly service, sparkling clean, cozy rooms, excellent breakfast

housekeeping was folding laundry in a conference room

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

, a tiny round bar of soap and that was it

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi is not excellent, so that's problematic

we enjoyed going to the bar at night

wifi accessibility could be improved.

small bar inside

breakfasts wasn't worth the money to high and the kids didn't like it

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

beautiful courtyard and good size pool for the kids

restaurant/bar

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

parking lot was difficult to get into.

it says breakfast included when actually it's only a snack breakfast. should change on website.

liked that their was a kitchenette and good parking

tv was in a lower place. wifi is really bad even the paid one... don t waste your money.

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

the location and the shuttle

was very clean and the shuttle service to the airport

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the inside pool was ok just super full of kids splashing and jumping and had to be cleaned more than once and

very nice lounge areas, a starbucks on site, room service and a massive pool

parking lot was a bit packed but it offered spacious parking towards the back, past hotels have

the food in the bar area was great

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

laundry out of order

th a nkful for the laundry room

having a laundry facility and gym on site was fantastic

it has laundry - also very convenient

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

room and laundry

i like the that it has a gym and laundry room

also, laundry on the floor

it has laundry

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

i called room service because tv wasnt working, 3 times and they never came to fix it.

there were no laundry facilities.

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

the outside walkways and parking lot was like a ice skating rink

no breakfast and it says pet friendly but if you don't let them know you have a pet they charge you $250

we also parked our car there for long term parking, that was very convenient and affordable

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

the next morning the maid said laundry wasn't done to give extra

free parking

considering that you could bring pets, made you wondered why the floor was so dirty

website stated laundry services-none available

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

staff was awesome!room was warm and clean. room service was great and affordable.

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt

well appointed, attractive, comfortable room and furnishings; airport shuttle every 20 minutes

unfortunately pool was closed due to covid restrictions.

when i stayed there i called room service and guest service my role times to order room service from 8 pm until

well didn't expect to see so many in the pool at one time for such medium-size

swimming pool and hot tub

too many kids but that's ok

it's pet friendly, great location, and the amenities are excellent

nice pool, allow pets

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

love the shuttle service provided. the staff was very accommodating and professional.

put us across from the gym

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

wifi worked perfectly

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

we met very kids here but is very silent and great hotel

it was safe and fun for my kids and i to relax

kitchen supplies were minimal but possible to supplement from the breakfast

laundry room, and dishwashers in the room with oven in kitchen

lack of laundry items available for vending.

laundry

great kitchen and laundry.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

no laundry room

no laundry service

no laundry facilities

laundry would be nice.

main entrance is very narrow and through the laundry place

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

the laundry has become expensive - over $5 to wash and dry a single load

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

liked the motel, there is a laundry space which can be used using apps, which felt nice

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

laundry facilities on the premises is a great idea.

laundry room is ok

clean, friendly staff, easy parking and located where we needed to be.

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

amazing complimentary breakfast and happy hour drinks

restaurant and room service was delicious although pricey

pool and room

room service and the restaurant was amazing

the lady at the bar was such a sweetheart, i think her name was veronica, she continuously went above and beyond

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

printed in the room that i could find), which wasn't working once i managed to connect to the wifi (as an

bar staff was amazing

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

we enjoyed the food and the bar as well

for the price, it would have been nice to be able to enjoy swimming with our kids

i am not complaining they do not have guest laundry

no laundry room.

needs updating and laundry room

there was no laundry room but in all it was a great stay.

no laundry

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

i asked if they had dry cleaning/laundry service

laundry facility except some contractor picks up and drops back in 24 hours

so easy for flying out of o hare early in the morning. no stress, no need for a shuttle.

guest laundry

nice grill restaurant in lobby area, nice breakfast area too

they charge for parking

no free breakfast

for an extra 30 minutes, parking pass 5 dollars

breakfast was chefs kiss

the pool to outside was closed

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

breakfast was great. i liked that three mornings in a row were different varieties of food .

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

though the hotel is pet friendly, i was told by a patrolling security guard early in the am

alot kids running around on the 1st floor!!

could be more breakfast options and grab and go options

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

could use two laundry machines. ty for great stay

hotel had laundry facilities

kudos and thanks for having laundry on site

lack of laundry units on site

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

should have more varieties for kids

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance

the room was really nice we enjoyed the pool .

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

pool was nice

loved how clean and personable the staff is the breakfast was amazing

clean, spacious and laundry facility

nice kitchenette for families. good breakfast.

was not a hot breakfast just a grab and go even though booking

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

staff was very friendly and helpful. breakfast was great! i would definitely stay here again.

cleanliness, friendly staff especially the bar staff!!

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

fast room service

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the

check in very knowledgeable very clean excellent room for price punctual shuttle

we were leaving before the buffet opened in the morning and the hotel provided us with a breakfast bag

the pool area was clean

and we enjoyed the managers happy hour at the bar in the

location- perfect for family with kids.

decent restaurant, great location, relaxed covid restrictions, early check in

the pool was closed until further notice for maintenance but that s not a big deal

room service was fast and food was delicious!

also, the hotel airport shuttle was not available on the afternoon i left

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

easy access to airport. good connection with terminal. prompt room service. easy check in.

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

staff, afforable price, free breakfast, pool

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

the wifi was very weak.

the pool was small but it worked the kids still had fun.

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

the wifi is very essential to business travelers

was not given a late check out for this issue, and felt rushed out of this hotel after we woke up late with no

2 king size bed but a get 2 queen size they don t have king size beds my family 2 adult 2 kids we have really

hotel bar with happy hour and great food

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

great 24 hours gym with a peloton bike

i love the fact that the pool was open and i felt safe

the water in the pool

our key cards were working for the room and even when using the gym

parking tight somewhat

we liked the seperate living room with sofa. the heated pool with adult swim was great.

breakfast was excellent and available early in the morning

bar say they wasn t affiliated with the hotel wouldn t let is get wine glasses the bar is

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

gym was run down.

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

whether it s breakfast or a drink at the bar in the evening, they are fantastic

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

laundry basket full of towels still over flowing and all over the floor

although they were buried, they efficiently got us on a shuttle, to the hotel and checked in

still kids screaming, chasing each other around the deck, splashing literally everyone (even in the hot

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and

lobby, fun bar experience with hotel employee, sports on all tvs in bar area, clean, friendly, close to

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

pet friendly and didnt have to pay to much more for my pet

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

hotel accommodate flight crew, and it serves shuttle to willard airport

gym was tiny, out of water, cups and towels, and dirty

it was good to see the hotel bookings increase, restaurant, bar and gift shop reopen

there is a barbecue place ajoining hotel parking lot for fast food go under the 90 bridge about 1/4 mile you

comfy bed and pillows. restaurant and bar onsite.

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

pool area

the breakfast guy takes pride in his food preparation and service

great for kids though

no room service

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

also, i never received room service or towels

room service was great and food was even better.

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

charge for wifi in the room

didn't try any of the food or bar but they made a point of letting me know where it was and its hours when i

there were some roaches in the pool area

bed was very clean, and i was happy there were both a gym and a pool

bar tender was a bit rude

staff is somewhat friendly but very helpful, bar team are great.

the room setup was nice! spacious for travel with the kids!

could have had breakfast ..

no breakfast provided

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

just a convenient, basic spot. all i needed. gym surprisingly good.

the gym is dissapointing, just a few treadmills, bikes and dumbells

wifi is not working properly, even if i sought help from the front desk, still it did not work

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

in-room wifi very dicey and unreliable on ipads and iphones

we enjoyed the suite set up that allowed a space for the kids to keep busy

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

big lot. comfortable rooms. fridge & microwave. laundry.

laundry facilities

guest laundry did not work

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

was located just across the parking lot from the soccer field

pool was a bit small

parking

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

smelled bad like a pet, carpets stained with urine and other unknown stains, booked for a family who had two

the bar and restaurant attached to the hotel are lovely but the restaurant isn't cheap

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

large comfortable room. great lively public spaces, good gym. friendly and helpful staff

great service, great rooms, great gym

change rooms three times there was an odor in one room, we were not informed of room service upfront, and we

no laundry

however, their meal plan does not include the meal for my kids

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

the wifi isn't secure open web.. not safe

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

the musty smell others complain about is just the laundry facility in the hotel

squeaky beds. old and dirty laundry room.

clean towels housekeeping had no time to do laundry

like someone was doing laundry

you feel you are in a laundry cleaning area

our room didn t have a laundry bag.

no laundry

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

kids were expecting a pan cake station during the breakfast

pool water was freezing.

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

good position, good prices, comfortable room and very good breakfast!

it is an added plus to have breakfast and coffee in the morning

parking

good sized rooms. liked kitchenette