guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

pool room stunk like mold so the kids wouldn’t swim

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

my beginner-swim kids had a great time using the pool (but see below)

the wifi didn t work

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

loved the friendly staff, the small gym and the pool with jacuzzi

wifi was great

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

girls ( granddaughters 21 and 11) are fish so first thing is the pool

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

plenty of parking. very clean property. landscape is very nice.

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

the esthetics were very nice and it was convenient that there is a bar located in the hotel.

great location! clean , friendly and a good restuarant and bar -pool

best hot tub and pool ever!

big enough for me to bring my 4 grandkids

gym

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

to 10 am, unlimited coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio,

under construction, no gym or pool

could only go one way when you pulled out of the parking lot. had to u turn to go opposite way.

i walked at the track at the park and even ate my breakfast out there one morning

good position, good prices, comfortable room and very good breakfast!

the swimming pool water it's cold!!

good sized rooms. liked kitchenette

it is an added plus to have breakfast and coffee in the morning

kitchen only

pet friendly does not mean letting a yippee dog never shut up and keep me up all night

parking lot lights all night

new sheets and towels every time, they don t provide cleaning services during your stay ever, wifi is spotty

nice looks and room have a kitchen.

content of the breakfast was fine, but very messy

the spacious, clean room with a really nice kitchenette!

, gym small, printer did not work for airline ticket printing

guest room layout with a separate master bedroom and a nice living area and kitchen.

gym is basic (3 machines) and pretty tight if you want to use weights

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

fine for adults, but other than the pool, not very kids friendly

they did say that they allow pets

mention of a $100 nonrefundable pet fee

my kids loved the pool and we took them to the on site bowling alley one night which was fun

i didn’t like that the spa pool was for hotel guests also. several kids so not quite quiet.

spa prices are over top and not affordable

i didn t like that the spa pool was for hotel guests also. several kids so not quite quiet.

room service. a microwave

did not smell like a pet friendly hotel

breakfast was fine. we enjoyed the fruit, eggs, meats and other offerings.

kept us on the first floor because of our pet while we have seen guests with pets staying on second floor

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

i didn't have breakfast. however great customer service

pool & laundry not available

money got stuck in the guest laundry dryer and it would not work

friendly staff and free hot breakfast!!

convient access to car and late check out

breakfast was perfect.

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

no breakfast and it says pet friendly but if you don't let them know you have a pet they charge you $250

parking issues, all parking is already sold for long term airport parking

the outside walkways and parking lot was like a ice skating rink

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the atmosphere was nice. the kids liked the pool and the gym

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

easy parking (free)

the pool area

didn't notice a pool, but there were laundry facilities

the location was annoying to get to, crappy parking

other guests left trash in parking area

very quiet. good security. convenient parking.

the kitchen with real plates, pots and pans when needed

no laundry room

main entrance is very narrow and through the laundry place

no laundry facilities

no laundry service

no laundry facilities.

laundry room, and dishwashers in the room with oven in kitchen

laundry

great kitchen and laundry.

lack of laundry items available for vending.

the laundry room and it was quiet

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

we felt like royalty! the kitchen was nice.

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom

no quarters available for laundry

on-site laundry, kitchenette in every room.

on-site laundry, kitchenette in every room.

space of rooms.full kitchen. very clean.

occupant had people knocking,punching , screaming calling the occupant name from outside at the parking lot and

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

i like the full kitchen and ample space in the room.

pet hair everywhere very bad experience i wouldnt recommend it to

kitchen

clean and friendly service. breakfast was ok. great location

the laundry facilities

laundry is also available with purchase of detergent there

location and the fact it had laundry

the laundry and ice were close but laundry always out of order

laundry room

tv should be updated that you can access streaming services especially with kids

swimming pool, whirlpool, sauna

the pool was massive and the room was very comfy!

not very quiet either, could hear hallway and the gym on floor below pretty clear

put us across from the gym

clean, easy parking, quiet, easy access to restaurants, food, location felt safe!

the connecting rooms, location, free parking and rooms were a nice size

we liked the seperate living room with sofa. the heated pool with adult swim was great.

the rooms, pool.

location was peaceful staff was super restaurant was great parking was easy

lack of laundry units on site

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

hotel had laundry facilities

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

one particularly disturbing aspect was the loud ac duct running above the kitchenette

huge number of unruly kids in halls and public areas

i had huge problems accessing the free wifi.

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the

i am not complaining they do not have guest laundry

needs laundry room

needs updating and laundry room

there was no laundry room but in all it was a great stay.

no laundry room.

well presented breakfast and the laundry facilities were great

the beds were nice and comfy and the pool was open late

breakfast was well stocked

liked that the property was very clean , had breakfast included in the mornings, had a pool/ hot tub, even had

daily room service

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

nice laundry and vending

the laundry facility was $3

two different bank cards in laundry payment option for dryer

wasn t a full service hotel. no room service or laundry service etc.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

no laundry onsite

pool was too cold and there was no laundry room

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

the kids liked the pool alot

the pool was great for the kids

not enough breakfast option like more variety of meat

microwave in the suite, probably an oversight on my part, but it took me by surprise, a wet bar and fridge, but

small pool for such a big hotel

the pool was very clean and the temp was perfect

small bar inside

restaurant/bar

beautiful courtyard and good size pool for the kids

outdoor pool was closed.

loved how quiet it was and the kitchenette in the room

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

parking was an issue due to resurfacing of lot

great location,nice clean facilities, loved the kitchen

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry room could be cleaner

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

guest laundry

that the pool was not open!

the five dollar parking pass needs to stop.

sorry restaurant and bar closed but understand probably due to corona.

had to pay for wifi when the room cost over $100 a night

clean room, quality bedding. an excellent continental breakfast.

when i stayed there i called room service and guest service my role times to order room service from 8 pm until

wifi worked well

we used the pool

swimming pool and hot tub

they even have free washers & dryers for guest laundry

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

pics provided of laundry and trash we took out

loved the free laundry and gym facility

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

wifi was slow even with upgrade

the best thing about the hotel was free wifi.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

parking lot was full of holes near the back

plenty of parking and good water available in the gym and pool, which were also nice

sleep because of wild kids running doen halls unattended

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube

there was a coin-op laundry room for guests, but only one washer and two driers available

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

laundry was extremely dirty

i especially was pleased with the well lit parking

was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where me

my room was by the laundry room and i could hear it all evening.

loads of parking spaces

i know covid is going on so it kinda sucked the bar area was closed.

-welcome cookies at check-in -good gym

kids had fun at the pool.

the fitness room was perfect!

bar and restaurant were not open

courtyard, fitness center, bed, balcony

the shuttle was not at the airport on the hour every hour as advertised

shuttle ran too late to catch our flight so we had to rent a car

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

room service was great.

and a wet bar with minifridge and microwave in the living room

we stayed three night and they didn t provide room service and the ran out of towels

nice size rooms. good gym and pool area. staff very friendly and accommodating

it was a snow storm and my kids played in the snow

for it to be a pet friendly hotel, it smelled great

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

the pool room was a little small but nonetheless very relaxing.

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

polite manager who was kind to talk to. clean room and kitchen. friendly staff.

additionally, the parking lot looked more like a mechanic shop, with junk cars parked everywhere

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

my kids were harassed by a guest staying next door

the room was pretty spacious for 3 adults and 2 kids. the pull out couch was a lifesaver.

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

advertised room service which i needed as i am in down for an appt related to a back

the room service food was excellent!

shuttle from the airport would be great

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

no laundry facilities

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

the bar needs to hire a second bartender. it was too busy for just one.

pool and gym were also closed

also went to the bar

the room service food wasn't tasty, too salty.

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

room service was fast.

it was date night for me and hubby kids free

late check out till 4pm was also a plus

parking seems more on the side of the hotel versus in front of the front doors

had plenty of parking onsite

like our stay in this hotel very nice people good service but the only think i don't like it the pool was cold

children like the indoor pool & raquetball court

very comfortable bed, overall great place and would stay again. pool was nice too.

was able to accommodate an early check in when we found ourselves arriving considerably earlier than expected

parking lot was a cluster

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

the staff was awesome and the location is beautiful. the bar setting was very nice too .

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the parking situation could have been a bit better.

the outdoor spa hot tub

very responsiveness for room service even during busy time

everything was very nice, the rooms, wifi, lobby. thank you!

i like the pool and spa for me and my kids

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

large rooms, cozy beds, free and good gym, good swimming pool

we were in love with the kitchen area it was so helpful to have especially because we had our children with us

the kitchen pans. i used a lot of butter and food still stuck.

location, right off the highway makes it convenient. the fitness room was also very nice.

the ladies bathroom in the pool area had over flowed and wasn't welcoming.

nice clean hotel, staff very friendly , nice bar and bartenders very attentive

the kids were having fun loudly in the hallway after 10:30 pm

better kids brkfst

i should've sent everything back but the kids were hungry

pool filled up with unruly kids on weekends

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

pool and hot tub

setting, beautiful grounds, fantastic pool - seriously the best pool i've seen at a hotel in a long time

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

navigating the parking lot entry if turn was missed, had to merge on freeway to loop back around

i was originally assigned a room near the pool which smelled like chlorine

what sold me was the great service at the bar and complimentary drinks were a super plus

difficulty signing in to wifi

great location. parking was easy. kids enjoyed the pool and we always love breakfast!

nights we were there, it was nearly impossible to get parking because they had events happening in the hotel so

breakfast, drinks

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

the location of the hotel, free parking and friendly staff.

wifi that did not work

drive through road in parking lot - needs a speed bump

nice facilities - laundry room, gym

free laundry

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

laundry wasn t good it didn t work well they are broken

in the guest area (gym laundry food) was stocked after a breakfast rush and i was starving

we ordered pizza from outside for the kids but had no paperplates or eating utensils

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

pool area clean and fun for kids

it seemed more like a snack bar and

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

laundry service was free so that was very nice

breakfast was included, and free laundry on site

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

still no room service.....that's just not acceptable!

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

the gym was a nice touch, i used this one morning for a quick workout

pool if that matters to you (or your kids most likely)

laundry machines are not clean

no pool or laundry

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

keep clean in hall and laundry is very flithy

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

it was a great stay kids loved the pool and the breakfast was great also :)

tal stranger), we pushed 1 and all three of us were lost for a minute, faced with a pool and fitness room

value for money - really clean hotel with great amenities including an indoor and outdoor pool, and a hot tub

hotel has an indoor pool and outside pool

in the evening bad quality of wifi

i loved that i could do my laundry too

with a dishwasher in every room you d think they could have a few in the kitchen area so that proper silverware

the breakfast had little to offer for those eating a plant based diet.

breakfast option and free parking

wish pool was open

staff, the free laundry for guests, the room, the location

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

having guest laundry and a snack bar was convenient

pet friendly

parking was easy / lobby / desk receptionist, was polite / clean elevators / hall area clean / room

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

the hotel is super clean including lobby, restaurant, and laundry room

the room had a kitchenette, small seating area and

friendly staff guest the pool area

staff let us have an early check in.

wifi worked very well without a hitch

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

the bar was stunning

room service was great and the hotel staff was over the top

room service was incredible

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

only thing i think could use help is making the windows in the health room not visible from the pool

pool and hot tub very clean

very clean hotel. rooms were good size. breakfast was nice. helpful staff

full kitchen, nice staff, comfy bed

also the pool was very warm & the elevators definitely freaked us out

laundry on site was very convenient

advertises a small bar on premises it's been closed for awhile

breakfast, a jimmy dean breakfast sandwich and a granola bar is better than nothing

in wrong room,room service provided by me, set garbage in hall, walk down to lobby for towels,tiolet paper cups

had to make a reservation to be able to use the pool

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

there was a nice breakfast of waffles, biscuits and gravy, and cereal

free parking and great breakfast

in to the parking lot was a little confusing at night

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness

good location. good parking.

no breakfast

in pool was little cool for the kids

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

the wifi speed is really good which i have never seen in most of the hotels

clean. my kids loved the breakfast.

price for hotel room with full kitchen, pool, gym, and breakfast

pool water to cold and to much chlorine in the water burn your eyes while watching your children

couldn't eat a hot breakfast even though they had the pre package

very clean, spacious and quiet room, excellent breakfast, friendly staff

the pool to cold

24 hour fitness room and laundry room are close to each other

laundry facilities were difficult to use and partially out of order

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

the facilities like laundry, gym were good

t have laundry detergent in the washing room should refill on this was the only thing i

they also have a guest laundry where i could wash my clothes

it has its own spacious gym as well and has a big swimming pool too so you can have a nice relaxing time after

need more available parking

my kids love the pool the most

breakfast was delicious, just make sure you arrive early to get a seat

the bed was squeaky. the pet deposit was $50 which is very high.

kitchen out of service when i tried to order room service.

issue there are not enough handicap parking i am on crutches and had to park in a regular parking on the side

very nice hotel, great gym

the room service isn t open all day, no

breakfast, laundry service, pool, extra space

kids loved the pool

is good, and there's a target right in front, which is very helpful if you're traveling with kids

kids love the breakfast and the pool

the breakfast was outstanding they were very clean and respectful staff.

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

the breakfast was very nice, and the hotel is very well kept

it is a fairly quiet hotel with a room facing the parking lot

friendly service, sparkling clean, cozy rooms, excellent breakfast

down vehicles on the parking lot, nowhere to sit that was covered for a smoking area and it was raining

quiet and clean. delicious breakfast. bed linens were very comfortable.

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

the parking was a bit far for me and the cookies were very limited.

the one downside was that decent wifi was only available at an additional cost, which i found to be outdated

this hotel and staff set the bar and standards high

we had a car & would have paid less driving to the theater & parking than we paid to use the metra

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

the location and staff were great, laundry and basketball court also a plus.

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

breakfast was nice,they have a laundry area coin operated for long stays

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

no juice for breakfast

from the front desk, the parking lot, and even the housekeeping were great

carpet worn, room smelled like old cigarette smoke though non smoking

laundry room was too far away and a little bit dirty with older machines

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

not find laundry??

laundry facilities worked fine

wifi weak as you get farther away from the office...

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

the staff were amazing!!!! super great to my kids and overall extremely accommodating.

i had a pleasant talk with some of the morning breakfast staff

a returning customer. love the breakfast and staff is always friendly

like a musty smell, they put me next to the laundry room where there was noise all the time

there was not enough disabled parking.

the pool too small, she appear bigger on the pictures. no water games flr kids

it had a small pool and no jacuzzi

microwave in room, pool was very small for the hotel size, rooms were a little musty smelling which i assume is

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

at one point in the night, i was entering the hotel with my kids, and a group of 10-15 people were by the

wifi never worked, kept disconnecting

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

web page advertised a gym and a complimentary breakfast

i overslept and missed breakfast, but it was still offered to me

the breakfast and the pool

parking situation after a certain time couldnt find a place to park after we returned from dinner

the layout was awesome, bed very comfortable. i loved the kitchen.

liked the arrangement of the rooms, the complimentary breakfast, and the staff was incredibly nice

during check-in was excellent, the rooms were accessible for elderly travelers, and it was pet friendly