it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

we waiting in the parking lot for hours

didn't use the pool it looked

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

i wish your pool would stay open a little longer, other than that it was the best stay ever

very friendly staff. room was spotless and smelled fresh. pool was so relaxing.

stayed 5 nights and hotel doesn't do room service unless you stay 6 nights

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

kids were in the pool area up until it closed

the room, pool, exercise room all too shelf

kids were in the pool area up until it closed

1 person thought she heard 'room service'

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

pool area could use a bit of maintenance but other than that everything was perfect.

rooms were large and very clean and the beds extremely comfy, my only complaint was i thought the pool was heated

i love the fact that the pool was open and i felt safe

clean, spacious and laundry facility

breakfast was outstanding and pool was clean and not crowded

was not a hot breakfast just a grab and go even though booking

breakfast was not just some bagged

as a parent that makes their kids rinse off, it was difficult to use

flowers out front, parking, bananas and cereal, king bed

pool, people

the front drive is narrow, not much room between parking places in front of the building and those out toward

dumpsters were overflowing and there was trash blown all over parking lot

the wifi is a little poor

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

was nothing to hang anything on in the closet--no bar or hangers

the kids enjoyed the huge screen

love the breakfast idea also $10 for adults and free for kids

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

staff, water bottle at check in, good breakfast selection, ample parking, good location, refrigerator and

the breakfast was very nice, and the hotel is very well kept

sparkling clean, great breakfast

quiet and clean. delicious breakfast. bed linens were very comfortable.

the lobby and parking lot are clean

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

wifi was unusable it was so slow and the carpet was stained everywhere

golf course on premises was awesome

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun

i love the park outside the room for the kids. the pool area and the fire pit.

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

breakfast was good, loved the location

i don't mind that they allow dogs but clean it or don't put non pet owners in rooms that animals been in

parking

laundry machine didn t work add the staff was not friendly

it s always huge, clean and laundry on site

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

sauna and gym were great

room service is nice to have at night and so was the bar to get a drink

the pool and location and 24 hour gym.

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

of into the forest ,the room itself was quite spacious ,most importantly i was able to get early check in which

bed was great. the bar was quiet and warm.

hotel advertises a shuttle which is why i chose the hotel

room service and the hose keeper

everything especially the room service it also was excellent!

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

the hotel is super clean including lobby, restaurant, and laundry room

the very functional rooms the free breakfast

the omelet bar was a very nice feature

you'd think we we're sleeping at an gymboree or

at the bar were great, bed was comfortable, king suite was designed very well

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

wifi was almost nonexistent

no parking because most of it all blocked by construction dumpsters and vehicles

enjoyed the space and the kitchenette

there was no breakfast, only coffee. the location was beautiful

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

quiet clean breakfast ok

also, when me and my kids went to the pool it was not over crowded

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the staff and the room, loved it. my kids also loved the pool

too many kids

many kids making noise

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

i thought i heard construction happening in the parking lot but it it was large trucks

comfortable and clean rooms starbuck next door smoking rooms available

wifi was poor it had a weak signal and disconnected often

the rooms in the back of the hotel doesn t have wifi so that sucked

staff was excellent , very good wifi and lot of restaurants nearby

the hotel allows pets which is a blessing for some travelers but a curse for others

work started the next morning at 8am banging and drilling right above us while our kids were still sleeping

it was in close proximity. there was an indoor pool. the price was right.

kids running down the halls loud late at night

the parking lot could ve been a little cleaner

the gym was decent

room service was fast.

kinda pricey and the hotel bar closed early in my opinion

shopping, restaurants, great hotel bar and great relaxing rooms

el tapeo restaurant was amazing and room service breakfast was delicious.

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

pool was not open but that was to be expected as covid is still an issue and closing the pool

the snack bar was very limited or barely stocked and very inconvenient

room service and breakfast

that there is no pick up shuttle from o'hare airport

lots of shopping, golf, restaurants, bars, etc

the gym was nice and pretty well equipped especially for a hotel gym.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

room had working kitchen full size fridge etc

free parking

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

hotel was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where

the breakfast was really good and they offered a lot of variety

thanks again for a great breakfast-on top of all that great service

couldn't connect to the wifi

excellent breakfast

bar was superb and stay was comfortable and enjoyable as always

wifi worked well

breakfasts wasn't worth the money to high and the kids didn't like it

the pool was very clean and the temp was perfect

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

the facility's bar and snack shops still closed but this is a great spot for a business traveler

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

loved the free laundry and gym facility

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

there were no laundry facilities.

and a wet bar with minifridge and microwave in the living room

the pool

nice size rooms. good gym and pool area. staff very friendly and accommodating

the pool was extremely cold.

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

pool deck was slippery and unkempt.

they dont have those heath bar at rhe front anymore

the pool room was a little small but nonetheless very relaxing.

nice room very clean. the pool was nice also oh and the breakfast was outstanding

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

rooms were nice, would like to have families with kids and adults only floors separate.

that the bar and restaurant attached to the facility closed at 10pm

gym could use a little love equipment was dated and the machines didn t look like they were

view outside room window was the pool and had to listen to kids screaming for hours

guest laundry

no free wifi, only 1 free breakfast

my kids loved the snack bar and free cookies

for an extra 30 minutes, parking pass 5 dollars

clean. breakfast was great!!!

i love it no complaints breakfast was really good the room was nice and had a full kitchen

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

pool area needs vents the chlorine was very strong and the remotes in the rooms need changing

parking was an issue due to resurfacing of lot

i am not complaining they do not have guest laundry

needs laundry room

no laundry

there was no laundry room but in all it was a great stay.

needs updating and laundry room

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

breakfast just like fairfield inn and

we felt like royalty! the kitchen was nice.

the breakfast could have been better

laundry room could be cleaner

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

hotel had laundry facilities

lack of laundry units on site

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

well, everything was good. but they didn't had laundry services. but all good.

pool location

elevators did not work, i was there for 4 days and three nights and they served the exact same breakfast each

the tv did not connect to wifi travelled with children could not connect my neflix

they have a fantastic breakfast

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

laundry room, and dishwashers in the room with oven in kitchen

the laundry room and it was quiet

great kitchen and laundry.

laundry

laundry would be nice.

main entrance is very narrow and through the laundry place

no laundry service

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities

location and the fact it had laundry

the laundry and ice were close but laundry always out of order

laundry is also available with purchase of detergent there

there is a laundry room on the grounds and restaurants and shopping malls everywhere

the laundry facilities

i would like to see a bag to carry dirty laundry in when we

i was happy with the location, and the laundry facilities and it was pretty clean.

no drinking glasses, no coffee machine, no laundry bag and no breakfast

stay chain; rooms have kitchens

by mistake she overcharged us another third pet fee and after appologizing, she took the third charge off

pool closed at 10pm on a friday evening so my kids did not get to swim.

the rooms, pool.

bar say they wasn t affiliated with the hotel wouldn t let is get wine glasses the bar is

staff was excellent , free parking and a starbucks inside the hotel

restaurant was closed. no room service.

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

no room service whatsoever

good parking

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

room service once a week

the property was nice and clean. and i like that it comes with a small kitchen to cook.

like the room because it has kitchen area

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

also, pool is a plus in our stay for the kids

everything from the size of the mini-fridge to the microwave to the swimming pool' right around the corner, to

plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube

oh it had a laundry basket

the kitchenette and laundry

good room setup, laundry facilities

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

vending machine, laundry room if you need to wash

they charge for everything parking food laundry

room by the laundry was not

pool and room

we never got a chance it was always filled with kids from the time it opened to the time it closed at 11 pm

from 9-11pm terribly noisy -people in the halls loudly laughing- kids running and making noise air conditioner

access to a guest laundry room

was great until i was trying to use my chromecast to watch movies and i couldn't connect to the wifi and the

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

comfortable bed the soft lite pillows the pool area the quite patio and the staff was so

that you have to pay extra 50 to use the pool.

love this hotel because it has a kitchen with stove

outdoor sitting and play area was ideal for kids and adults alike

i love the room with the kitchen and the dishes. the bed was extremely comfortable .

the kids loved that the pool stayed open until 10 pm

no, the staff was fantastic, the breakfast was very good. clean rooms and great location.

shuttle to airport, breakfast, and staff

pool was always full of screaming children extremely loud

the way the employees talk to me an my kids i feel because of our race

breakfast was ample ,the pool hours great (indoor heated pool),the bed very comfy

close to many restaurants if you wanted to eat out and free shuttle to and from airport if needed

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the room service was excellent. i enjoyed my trip.

drapes with holes no shampoo only two towels and none available until next day no lobby coffee bar in room coffee

the breakfast bar never opened as advertised

friendly staff, clean room and reliable airport shuttle

the pool was gross

convenience of the airport shuttle which allowed us to even get the train then

the staff was nice in the pool and was clean

more airport shuttle service or bigger shuttles to hold more people.

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

how it looked overall, the rooms, lobby, gym, etc

beds were really comfortable and chuck the shuttle driver was very nice

breakfast

didn't like that i had to pay for my breakfast

parking was horrible and they had the pool closed and not breakfast

no laundry facility on site

location and shuttle to airport

room service was fast

the gym facility was good. nice space & equipment.

enjoyed breakfast every morning

no laundry

which is essential when you re traveling with little kids

free shuttle and extremely nice staff

the breakfast was clean with a lot of options

room, the free shuttle service from the airport, the breakfast

laundry facilities for cleaning clothes.

love that they had a laundry room for guest

was disappointed because i didn't have access to laundry services

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

hotel says pet friendly, but it does not tell you there s a $70 fee for having a pet

many kids running through the hallways from parents booking hotel swimming parties for their

the wifi is horrible. the elevators were broken.

the rooms were clean, spacious for our large group with kids

excellent buffet breakfast with large variety every morning! all day coffee bar was awesome!!!!!

was delicious, staff at check in and breakfast bar were super nice and bed was very comfortable

good gym.

the kitchen sink in room didn t drain

they don't pick up dirty laundry

best breakfast in any hotel i ve stayed at.

stayed on first floor, and could hear kids running over my head as i tried to sleep.

kitchen food and service

was no non-milk option at breakfast

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

would've preferred a hot breakfast and an outdoor pool.

breakfast was mostly just cereal not really what we expected and the pool was very small and freezing

pool was clean but a little small

were fine for breakfast

no onsight laundry like many other places have

room service was great and worth the price

wifi, bed

i have 5 kids and it was comfortable enough for all of us and the staff did not bother me

t,v,, fridge, gym, clean common areas, courteous drivers

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

fitness center, rooms were gross looking, pictures on website do not match

the truck stop is next parking lot which is very convenient

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

room service was exceptionally pricey especially since there was a burst pipe in the lobby area by

no breakfast

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

i wish you had laundry facilities!!

the pool is never open for the kids

the parking lot had no lights and all of the pillows were all really soft and uncomfortable.

i also liked that i had free parking and a not so early

was no walkway shoveled from the parking lot to the front door

loved the veggie quesadillas, and the bar setup was nice too

very convenient location, beautiful hotel, clean room, comfortable bed, lots of parking.

comfy bed. super clean. great pool. nice staff.

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

friendly staff great location and ample parking

very quiet, temperature of room was consist, pool area was clean

i will most definitely be back soon & the breakfast was good, but could've been a little bit better

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

w most hotels u have to pay extra for breakfast we don't like that so we chose denny's down they road

the pool is large with warm water; nothing fancy, but kids had fun

breakfast on site

i didn't have breakfast. however great customer service

the breakfast was fantastic and a great value!

they also had a 24/7 gym and heated indoor pool

staff at front desk was very helpful. room was clean and up to date. good wifi

there was no room service for people who were staying multiple nights

laundry room

theres a laundry available , $3

breakfast was wonderful

my kids loved the pool

is our third time there and we love their pool and their free breakfast and the people upfront are super

we thought the parking was somewhat inconvenient. the breakfast was lacking.

called front desk for wifi info and was told by a male clerk that 'it's in the folder

outdated bathroom. beef up the breakfast bar a little.

it was nice & comfy; breakfast is very good; coffee & tea is available around the clock; & it s quiet for

wifi did not work for me.