needs update: front has no place for luggage storage, no laundry room, entire place feels old

pool was under renovations, but they had also just upgraded to the

24/7 bus shuttle service

wifi

we were happy to find all the amenities we were looking for, such as free wifi and parking

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

also, free parking for any type of car

great services, free parking, cleaner than many 3 or 4 star places

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

to the airport, fee wifi, free shuttle and an ok sports bar

i was not able to contact room service

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry broken, no bath tub

laundry out of order

good gym and laundry

having a laundry facility and gym on site was fantastic

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

room and laundry

the beds are so comfortable laundry is free

it has laundry

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

plenty of free parking

website stated laundry services-none available

comfortable beds, great pool area, and resteraunt

hot tub was warm . pool hours are short durning weekend and longer during week days

was approved for a late check out thru booking

the pool also is very good if you are traveling with kids

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

uno and the bar in house is nice

laundry room is ok

laundry facilities on the premises is a great idea.

no microwave, no laundry, people trying to open your door

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

i didnt like the funky smell in the laundry/ vending area

no laundry facilities

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

there is laundry room for the guests

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

we loved the downstairs bar area

we had no issue with room services, they delivered quickly

on the same page with communication of how to park or how it works at check in , and finally no wifi for my room

, great location, shuttle to the airport

told pet deposit was $50 for stay

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

fyi the airport shuttle runs 24/7 every 15 minutes, so no taxi needed

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

the snack bar, gym, and pool are great amenities!

they have a shuttle that will pick you up and take you to the airport.

loved watching the kids play at the pool

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

also i had to use the hotel computer and printer (the hotel wifi, and my cell services were soooo sloooow) and

pool was warm

staff was very friendly and let us know about the airport shuttle (as husband was arriving separately)

check in very knowledgeable very clean excellent room for price punctual shuttle

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

big separate shower top restaurant attached pet friendly with reasonable fee close to airport walking distance

gym is very small and weight lift is not possible

free shuttle from the airport

and proximity to rosemont outlet mall as well as reinstatement of morning breakfasts and airport shuttle services

no designated adult swim, poor gym facilities

great gym for morning workout

many kids in swimming pool

breakfast was great my children loved the pool the bar was great also

easy access to airport. good connection with terminal. prompt room service. easy check in.

they didn t have the room size i booked so some of my kids had to sleep on the floor

so were the hallways and the gym(s)

great location and the pool was fantastic.

very clean, smells nice throughout, great pool==i only had room service--great.

i loved the shuttle to and from the airport.

i requested a late check out but, after seeing how dirty the room was, i left early

the coffee shop was convenient and the gym was pretty nice

the wifi is very essential to business travelers

the buffet breakfast.

i asked if they had dry cleaning/laundry service

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

gym, room and amenities. the location is great.

laundry basket full of towels still over flowing and all over the floor

restaurant and bar on site, gym and pool

large comfortable room. nice bar and grill. pool, gym, sauna

lobby, fun bar experience with hotel employee, sports on all tvs in bar area, clean, friendly, close to

sauna in the bathroom. pool and whirlpool so clean

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

amazing breakfast, easy parking , clean room

bed, clean, friendly staff, close to airport, free shuttle to airport, restaurant and store

to drink coffee in the morning and we had very limited coffee in the room with no refills during room service

i could hear kids running down the hall, doors slamming, and the airplanes landing

also, i never received room service or towels

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

of eating facilities- too long wait- no room service-eventually had to go out for local meal after an exhaustive

when asked for a spoon at the bar we were told they could only give us plastic

we took the kids there for their birthday and to swim and learned after checking in

my experience overall was fantastic. spacious, clean room and great amenities (pool, gym, etc.).

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

breakfast expensive

the room size, restaurant, bar and pool!

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

again, could have gone down to the bar, but just figured the coffee machine should be good enough to heat water

i have to go to gym to fill hot water / cold water

lobby, gym and the pool are excellent.

my kids were a little upset that it was being drained

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

easy access to/from ohare, great breakfast, 24 hr pool was great for when kids woke up very early with jetlag

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

the girls running up and down the hallway, but that s what kids do. no big deal.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

just wish the pool was open.

great breakfast, clean rooms, quiet.

rejected not to serve them ,and they even did not flinch to serve even though there are little kids in the

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the

convient laundry area, gym and

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

much chlorine in the pool

i like the stuff and how the hotel had access to the gym and pool

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

wifi worked great.

no juice for breakfast

the kitchen in our room had plenty of space

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

should be 2.5 rating. outdated, paper thin bed sheets, bad wifi connection.

it was okay. there was working wifi and tv at least.

no laundry

shuttle to airport 24/7 friendly, clean and helpful

room service info in hotel room - maybe it was on the tv somewhere but i wasn't going to poke

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

clean rooms with good facilities and convenient for airport with a free shuttle into airport running at 30 minute

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

there were crumbs on kitchen floor and bathroom could've been a cleaner , the counter

also room smelled like pet urine

i like the full kitchen and ample space in the room.

pet hair everywhere very bad experience i wouldnt recommend it to

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

wish the curfew was a little earlier, as we had an early morning flight to catch and there were kids yelling

provide a shuttle bus from the hotel to o'hare airport per 30 mins, it is really convenient

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

very close to airport , early check in, late check out and big rooms

the king pull out in the the living area came through clutch for the kids

especially with kids

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

clean towels housekeeping had no time to do laundry

squeaky beds. old and dirty laundry room.

like someone was doing laundry

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

no laundry

our room didn t have a laundry bag.

the beds where comfortable. the kids enjoyed the pool

the beds where comfortable. the kids enjoyed the pool

breakfast was amazing

the , for this hotel, in the amenity, there is the laundry service

staff were friendly, room clean , beds comfortable as guest laundry

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

advertized public laundry but only starbridge customers could use their keys to unlock door

the bar and restaurant was closed. there was a big floating in the hot tub

unable to get wifi on my phone

proximity to airport, casino, and restaurants.

coffee maker in room was broken. pricing on coffee and food at the snack bar was very high.

close to airport and casino. comfortable beds. van to the airport for free

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

well, everything was good. but they didn't had laundry services. but all good.

room service was poor

t notified and my teens had a bday party there wifi nor tv

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

complimentary parking and shuttle service is amazing

onsite laundry room

wish they had laundry in the building

laundry room and gym are good

the timely shuttle to and from the airport was a valuable plus for us

to a lot of attractions like casino, shopping, restaurants

no laundry facilities on property. no restaurant.

there is no coine laundry

the bar served a limited selection beginning at 5:00pm

parking and pet rate too high!!!

checking in was not a problem, after signing the non smoking and pet policy i was directed to my room

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

very clean, staff helpful, shuttle easily accessible!

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

- friendly staff, pet friendly, breakfast available

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

great things to do/places to eat in oak park (frank lloyd wright homes, deliah's kitchen for breakfast, lou

the bathroom and kitchen areas were so beautiful

the kitchenette should be sure to have the proper amount of kitchen essentials (plates, forks, knives,

i appreciate dedicated parking for my own vehicle

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi accessibility could be improved.

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi was on and off

wifi wasn t great

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

we love the pool it was so nice and clean and the hot tub was so relaxing

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

easy parking (free)

pool should be more heated and the pool area

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

nothing worked the key the tv the wifi nothing worked

was no breakfast, no pool / jacuzzi, bathroom was clogged in every drain , paint on the floor , hidden fees ,

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

really wish there were muffins or donuts for young kids

you also didn't up charge for wi-fi or breakfast

very clean. vey comfortable room. friendly and helpful staff. great breakfast!

they had laundry options and also breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

wifi went down again in the morning

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

a very nice place to bring pet and was clean

wifi was not password protected and my security does not allow connection to this type system

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

great location and shuttle service was great

hotel is located very close to the airport and with a shuttle running 24/7 every half hour makes it the best

shuttle took too long to pick up at airport.

good continental breakfast'perfect for kick starting a day of flying

i m sure some kids are on a sugar high

updated, clean, friendly staff and wonderful breakfast.

nice warm indoor pool, good breakfast and free airport shuttle also included

the pool was not heated.

no plastic bag for laundry

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

size of laundry room and exercise room

they have a coin laundry we found great after road

size room, the laundry was a bonus

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car

1. the employees. 2. the salt water pool and gym.

plenty of parking and good water available in the gym and pool, which were also nice

potholes in parking lot

the fitness room was perfect!

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

i didn't get wifi . i think it was neglected by personnel

the pool needs to be heated

the door was close to parking

for it to be a pet friendly hotel, it smelled great

prices at the convenient snack bar were so expensive it was stupid to buy

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

there were kids running around the halls all hours

he had no idea the caucasian woman & kids were with me

the hotel is super clean including lobby, restaurant, and laundry room

breakfast included a wonderful omelet station

wifi was spotty.

cleaningness, amenities, location, the continental breakfast is the most exciting part!!!!!

great layout and has a full size kitchen area

no guest laundry room

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

was decent considering the affordable price for room service

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

room service was great.

tub had grab bar but not really an accessible room

short stay so didn't make use of many of the facilities other than the gym which was good

the pool was extremely cold.

good location for my needs, free parking, guest laundry,indoor pool and workout room

laundry room was out of order

no change for laundry room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

breakfast was great and the bar was too

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

the staff was great room service was wonderful

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

getting the use of a refrigerator; rapid room service and cookies.

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

advertised room service which i needed as i am in down for an appt related to a back

the dining room and bar area was extremely nice

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

the parking was limited thankfully it was a slow day

just at the pool was not working

the pool is not open

my room was by the laundry room and i could hear it all evening.

i loved the location. how polite the staff was the breakfast, pool. very comfortable

nice, clean, with a friendly staff. quiet area with sufficient parking. very comfortable!

relaxing, peaceful, has swimming pool and fitness center

parking directly next to our room was an amazing feature. loved the beautiful lake too

it was date night for me and hubby kids free

the gym was decent

had spoke to someone at the front desk about a late check out and had confirmed the time

the room service food wasn't tasty, too salty.

shopping, restaurants, great hotel bar and great relaxing rooms

one night we went to the pool where there was at lest 15 young kids with 4 adults

one night we went to the pool where there was at lest 15 young kids with 4 adults

a total of 5 kids

i like the pool and spa for me and my kids

beds were good. breakfast was great! while experince was wonderful.

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

pool and jacuzzi also parking was very easy

there were wild bunnies right outside the pool area. 10/10

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was

pool is open

my room was on the first floor and free parking

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

many kids making noise

i called room service over ten times, and they always came with a smile

the staff and the room, loved it. my kids also loved the pool

my food came cold from the kitchen and the person who brought the food to the room was very rude

laundry room

location and the fact it had laundry

the laundry facilities

laundry is also available with purchase of detergent there

there is a laundry room on the grounds and restaurants and shopping malls everywhere

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

it also had free parking

wifi wasn t working unless you stood in the hallway but as soon as you enter the room no signal

pool filled up with unruly kids on weekends

the spa was

my kids were kept up by the barking

it was kids and dog friendly as well

facilities, grounds, parking, pool and gym, amazing staff

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

hospitality was great, my drinks at the bar was great and the room was amazing

to get the shampoo out of my hair and soap of my body i had to use the kitchen sink and a washcloth

wish there was a hot tub but the pool was great and actually very warm.

very friendly staff, big room, clean, good location, free parking, nice breakfast, swimming pool is open on 30

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

price... quiet... swimming pool..

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

was really nice and clean like it should and i slept like a baby the bed was comfortable and the breakfast was

the breakfast was really good and they offered a lot of variety

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

it is like swimming in the laundry room

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

needs a quarter machine or have laundry that takes debt

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

the rooms are amazing free breakfast free laundry 24 hour pantry

loved the free laundry and gym facility

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

the location was great! the breakfast was good, my kids loved it.

accommodated our request for late check

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

parking

the parking lot

poor wifi interference on

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

they don't have wifi they are laying when you check in

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

loved that there was breakfast everyday for the kids and they loved the pool and the free popcorn and also the

the pool, there's no privacy.

that is ridiculous and the reception also charged for data service(wifi)

small bar inside

the pool wasn t open to guest

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

the pool was very clean and the temp was perfect

parking lot, plenty of space

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

staff, afforable price, free breakfast, pool

the wifi is very weak unless you pay an additional $5 a night.

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

girls ( granddaughters 21 and 11) are fish so first thing is the pool

plenty of parking. very clean property. landscape is very nice.

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

outdated. air did not work properly. very warm sleeping. bar but no bartender.

it was conveniently located. beautiful grounds. the spa was an excellent experience!

the spa pricing.

no room service either

charge additional for wifi, it was a lot of walking before you saw an elevator, which they were so small; could

when i asked where laundry was, i was told it's only available from 5pm to 8pm

room next to the laundry. very noisy!

on this occasion i was put in room 102 next to the laundry

i guess the parking situation isn t great because the lot is in the back end and the entrance is all the way

improve the breakfast offerings

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

there were no laundry facilities.