laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

no laundry facilities

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

flaws in parking lot condition

love the grab and go breakfast

paid for the wifi upgrade for it to still barely work

location, free parking, breakfast to go and functioning, extended stay type of room.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

kitchen

continental breakfast could have been stocked a little more

scramble eggs at breakfast are real, not soppy wet powdered add water junk

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

hotel is situated about 20 minutes drive from chicago downtown and has free parking

they were pet friendly

nothing worked the key the tv the wifi nothing worked

needs update: front has no place for luggage storage, no laundry room, entire place feels old

location close to the airport and restaurants, friendly staffs, secure free parking, free wifi, breakfast and

hotel pool was out of use

the breakfast exceeded our expectations

pool was under renovations, but they had also just upgraded to the

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

stay a major part of the hotel was under remodelling,hence some facilities were inaccessible,the gym in particular

no breakfast

th a nkful for the laundry room

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

and quiet, laundry machines easy to access and functionally good

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

breakfast, i miss eggs and waffles

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

i like the that it has a gym and laundry room

having a laundry facility and gym on site was fantastic

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

it has laundry - also very convenient

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

off-street parking

clean hotel with very convenient parking , and good surrounding dinning options, close to air port and bus stop

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

we lovrd it we had a view of the pool initially thought the location was sispect because it sits right on

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

parking lot area is a bit rough and traffic but your on a main intersection.

website stated laundry services-none available

far from elevator guest got in the pool with clothes on had to go through pool area to get to gym

started too late for me as i was on an early morning flight and had to take the shuttle

i found the bus shuttle to the airport extremely convenient because it ran frequently throughout the day

room service: one staff member made it seem like the gratuity was not included, when i openly asked

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

it was the perfect solution, and the fact that there was a kids' menu at all was not clearly indicated on their

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

free breakfast

bar staff was amazing

wifi could have been better

gym and cocktail and bed

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

the shuttle service was convenient and dependable

no microwave, no laundry, people trying to open your door

liked the motel, there is a laundry space which can be used using apps, which felt nice

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

i didnt like the funky smell in the laundry/ vending area

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

shuttle ran too late to catch our flight so we had to rent a car

wide parking slots were very convenient for our van

the shuttle was not at the airport on the hour every hour as advertised

the pool

breakfast was good. airport shuttle was good.

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

airport free shuttle

so pretty boring while in the room with no tv and kids were bored

didn't care full the pool be closed.

they were even able to get us clean laundry with their dry cleaning service on christmas eve

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

for the price, it would have been nice to be able to enjoy swimming with our kids

has airport shuttle that runs every 15 minutes

my room was by the laundry room and i could hear it all evening.

everything except no hot tub but there is a pool.

easy and free parking, pretty room and very clean. delicious cookies! friendly staff.

good parking and breakfast.

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

room service restaurant was

being near the airport this is nice modern and clean hotel with good facilities such as gym, pool and good

the breakfast buffet was excellent. gym and fitness center and pool was great.

room service was prompt and food was good

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

the sticker for the room service was difficult to find

the bar in the hotel

it was clean and the pool area was super great for the kids

need larger pool w hot tub; broken handle on dresser

no room service

many kids in swimming pool

the price of drinks/food. the difficulty of finding the pool and gym.

easy access to airport. good connection with terminal. prompt room service. easy check in.

and the pool was very nice

most comfortable beds ever....great shuttle serice

also, shuttle driver didn't show at all for the first appt

very clean, smells nice throughout, great pool==i only had room service--great.

cleanliness and service. breakfast buffet was excellent!

the wifi was very poor!

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move

were not allowed to go to the sky deck due to kids sneaking in

pet friendly, there should be a block of rooms not used for pets to accommodate the clients that

that it had onsite laundry room

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

states this is a pet friendly hotel, no further details

we took advantage of the shuttle service and driver was very nice

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

they will very accommodating and given me the late check out is well

also being a marriot member it has perks with late check out

sofa bed. family with kids net door.

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

like someone was doing laundry

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

laundry area looks like a dark dungeon, no lighting

facilities laundry room was out order

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

like the room because it has kitchen area

location, pet friendly

no room service, they keep your room dirty for so long

staff were friendly, room clean , beds comfortable as guest laundry

the , for this hotel, in the amenity, there is the laundry service

i liked the guests laundry which helped out during our stay

advertized public laundry but only starbridge customers could use their keys to unlock door

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

no plastic bag for laundry

they have a coin laundry we found great after road

size of laundry room and exercise room

size room, the laundry was a bonus

our room didn t have a laundry bag.

no laundry

there is a gym and swimming pool as well

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes

kids running around

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

laundry

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

facility is clean with small fitness room but nice pool

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner

everything from the size of the mini-fridge to the microwave to the swimming pool' right around the corner, to

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

been great: the staff, breakfast, the gym

clean property and rooms, bar and restaurant on site.

where was the peloton bike? did not see it in the gym.

great for kids though

room service was nice and quick

the room service food was great! and the bed and shower were comfy

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

there is no coine laundry

no laundry facilities on property. no restaurant.

breakfast is excellent in quality and variety

the gym was lacking in equipment

the wifi is unstable and slow at times

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

as i was traveling with my pet, he did not want to take the kennel and my luggage on the shuttle even though

cleanliness...breakfast...shuttle service

we came to chicago by train, took the blue line to o'hare and we were picked up by the hotel shuttle

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

gym, while functional, is poorly arranged and cramped with cold, stark decor

no breakfast available on the morning we were there. small, small inconvenience.

as im talking to front desk and she had two kids next to her, not sitting

did not have breakfast . nice quite rooms. great location

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

very clean property, nice spacious cleaned rooms, very pretty staff, lots of parking

equipment in gym need to be cleaned. air condition is not stable.

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

location was great with two restaurants connected to the parking lot

bed was comfortable, good wifi, good free breakfast.

parking

i used the pool, i was hoping for a sauna...

breakfasts offered a large variety of food options

i complained and was told to wait 2+ days because a manager was unavailable kitchenette wasn't properly stocked

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

easy access to/from ohare, great breakfast, 24 hr pool was great for when kids woke up very early with jetlag

my kids said rosemont is nice but joe makes it great

the pool was clean and big the kids totally enjoyed it

no laundry .tv service is slow.

please also be reminded there is no laundry in the hotel

no guest laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

the food at the bar was good along with the drinks

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

charged me a non refundable pet fee at the time of checking

no laundry

shuttle to and from airport in 15 minutes and clean hotel

location, customer service, amenities, courteous and prompt shuttle service

was hoping for a room service menu for late night snacks, but there wasn't any information on that in the hotel

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

shuttle

who is disabled had surgery, but it was not the same, we got a double bed and a pull out couch, kids were not

shuttle works until 5pm only

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

we returned from the concert, the lobby bar was closed

the bar area was nice

they gym could be a bigger.

for it to be a pet friendly hotel, it smelled great

the pool was nice and the outside patio

place was just amazing from security to the cook to the room service to the front desk clerk

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

prices at the convenient snack bar were so expensive it was stupid to buy

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

love the set up and that it was just a walk away from the casino

next to the casino and airport, what could be better

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

super convenient location right next door to the casino.

nice little gym and indoor pool

decent gym and good location if you are looking to stay near the airport.

just the pool being small

wife and kids loved it

updated, clean, friendly staff and wonderful breakfast.

laundry room and gym are good

wish they had laundry in the building

onsite laundry room

rooms all have fridge and microwave which is great when traveling with kids

the timely shuttle to and from the airport was a valuable plus for us

well, everything was good. but they didn't had laundry services. but all good.

nice location big hotel had a pool ok wifi

pool location

room service was poor

the parking lot well well maintained and i felt safe leaving my car overnight

we stayed three night and they didn t provide room service and the ran out of towels

the front desk staff amazing the room service amazing every thing was amazing!!!!

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

pool

and a wet bar with minifridge and microwave in the living room

laundry basket full of towels still over flowing and all over the floor

lobby, fun bar experience with hotel employee, sports on all tvs in bar area, clean, friendly, close to

the rooms were clean and in great condition, room service did a great job

nice rooms, the hot tube, swimming pool, friendly staff, close to the train & the price i paid.

lovely clean pool with good opening hours, the kids

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

comfy beds, pool and hot tub, treadmill.

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

plenty of parking. very clean property. landscape is very nice.

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

the curtains in my room were filthy and so was bed skirt, and the gym should not be listed as a gym

including a couch pull out bed that their boys thought was the greatest along with pool and breakfast

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

bed was very clean, and i was happy there were both a gym and a pool

you had to pay for wifi

charged extra 13$ for wifi.

my kids were a little upset that it was being drained

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

no breakfast (due to covid i guess), cigarette smell in the hallway.

it was good to see the hotel bookings increase, restaurant, bar and gift shop reopen

24 hour shuttle is convenient.

another bar area or someplace else where people can mingle

the breakfast was excellent

beautiful golf course , campus and great amenities offer

also, there were many parts of the property, especially the pool area and bowling alley, that seemed a bit

there was people just sitting in hallways and kids for a group trip running back and forth

my beginner-swim kids had a great time using the pool (but see below)

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

wifi was not password protected and my security does not allow connection to this type system

area, the shot toilet, the specs of ceiling pieces falling on us, everything was very worn, no pool or amenities

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

enough parking is also very good

price was decent. no charge for parking.

laundry is also available with purchase of detergent there

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry room

the laundry facilities

the laundry and ice were close but laundry always out of order

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

bad gym and non operational pool while still advertising it on the websites.

also ordered room service and wasn't told i had to pay with cash until food arrived

the swimming pool opened at 5:00 am. the shuttle service was excellent!

shuttle from the airport would be great

it was great to have a shuttle to the airport.

convenient for airport shuttle bus to airport not much else around the actual hotel though

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was

lines and towels, comfortable bed, quality wifi signal; frig in room; coffee making in room; good bath

the staff the cleanliness the pool the hot tub and super comfy beds

didn't notice a pool, but there were laundry facilities

other guests left trash in parking area

broken glass in front door. not much of breakfast.

free breakfast,wifi and parking

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

convient laundry area, gym and

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

breakfast was excellent

they also didn't have any waffles, which made my kids a little sad

ordered coffee room service 6am didn't show up till after 7am

kinda pricey and the hotel bar closed early in my opinion

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

it was date night for me and hubby kids free

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

the laundry facility was $3

nice laundry and vending

the hotel is super clean including lobby, restaurant, and laundry room

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

we had a kitchen

feel they need bigger kitchen garbages since we can cook in the room and may have a lot of trash to throw away

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

the pool area was clean and not packed

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

good place to stay: everything is dependable: desk staff, room temp, breakfast, tv, wifi, etc

one night we went to the pool where there was at lest 15 young kids with 4 adults

well presented breakfast and the laundry facilities were great

very good breakfast. clean, nice pool area, wifi worked well.

there was not room service available and everything was closed

people were smoking weed in the parking lot. the pool water was murky and the hot tub was dirty.

the pool wasn't heated.

look forward to seeing the swimming pool in summertime and renovations on the fitness center

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

the bar was stunning

bed was great. the bar was quiet and warm.

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

clean, free parking. kids love the walking thru between two rooms.

i called room service over ten times, and they always came with a smile

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

also, there was plenty of parking and the staff was very helpful

when we arrived to our room there was an unwrapped candy bar on the floor, a pill, a half drunk bottle of water

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs

the rooms are amazing free breakfast free laundry 24 hour pantry

kitchen dvds players, free laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

big lot. comfortable rooms. fridge & microwave. laundry.

laundry not working and i really needed it

laundry facilities

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

there was a swimming pool and workout room, a covered parking area as well as large parking lot

just at the pool was not working

the parking was limited thankfully it was a slow day

newer, clean with health center and pool.

breakfasts wasn't worth the money to high and the kids didn't like it

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

small pool for such a big hotel

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

it was kids and dog friendly as well

no free wifi

pool/ jacuzzi and gym are the largest and best equipped i ve seen

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

the bar was nice, staff was friendly and helpful.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

free parking. our suite was perfect size and bed super comfortable. extra clean and towels.

some of the gym equipment was a bit dysfunctional

amazing complimentary breakfast and happy hour drinks

that breakfast was cold cold

the bar was good!!!

were not notified of this) and sometimes they wouldn't

greasy ring) and lots of towels, but for me, just a few degrees

reserved a parking spot here for about 2 weeks

we were able to eat in the adjoining bar and the food and service was good but there was no heat in the hotel

hats off to your staff, all areas including the pool and common areas were spotless

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

kitchen supplies were minimal but possible to supplement from the breakfast

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom

did not have breakfast covid

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

lack of laundry items available for vending.

laundry room, and dishwashers in the room with oven in kitchen

laundry

great kitchen and laundry.

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking can be questionable, but we had no problem in their private lot.

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

the bed was very comfortable and the space in the room was nice with a kitchenette available

lack of a gym

no laundry room

no laundry service

no laundry facilities.

main entrance is very narrow and through the laundry place

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

the gym could use more weight equipment.

friendly staff excellent bar tender spacious room good breakfast reasonable prices

lobby, room was very nice, loved the pool, sauna and jacuzzi amenities, all the staff were very

gym could use a little love equipment was dated and the machines didn t look like they were

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

the little kitchen area and the room

nothing but parking

we ordered pizza and wings from room service and the food was great like from a regular pizza place

never did get the wifi to work

pool was cold

amazing place.... for kids...

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps