sheets smelled strongly of scented laundry soap

small pool (under renovation)

the shuttle driver mike was exceptional. he even offered a dinner recommendation.

lots of parking

i liked how friendly the staff was, and how breakfast changed everyday.

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

and smoking

i booked the non-smoking room however it smelled like smoke

no refrigerator. no microwave. smoking.

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

the room, the swimming pool, the workout room and the laundry area

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give

liked the to go breakfast snack bags in the morning

gym and hallways were dirty, and my boyfriend and i are pretty sure they had bed bugs because we

more than one simulator does not work in the gym (and the water in the pool was changed, i think a year ago

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

requested hotel staff to at least give me roll over bed or crib as i was there with my wife and 2 kids

at the lobby if the coffee is freshly brewed, rooms looking to the courtyard area, very easy car parking

easy access from parking lot

omelette bar and pool!

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

pool was clean and easily accessible from our room

checked in an went to take the kids swimming an a guest had the dog in the pool area an pool

horrible parking lot. pot holes and divots everywhere.

the kids loved it

great bed! blue heron bar attached was fun and had good food.

everyone is kind of. laundry mechanics terrible smell like peeps.

they had laundry.

had a microwave in the first floor and a laundry area

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

the nice lovely rooms that it has i really like how it had a laundry room and a elevator

the laundry facility and the non working hot tub

the pool area was freezing

like everything we enjoyed the pool, bar and cleanliness in this hotel and the personnel was fantastic

pool with temps warm enough for the little ones

nice room and great happy hour and free breakfast

the room was also near the laundry with very high humidity

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

there is no guest laundry

under construction, no breakfast pool or laundry facilities

on site restaurant closed sunday/ monday. so. no room service. indoor pool is not heated.

only thing i didn t like about it was the pool and hot tub were shut down which we knew ahead of time

it had an on-site bar and restaurant which were very good and the location was good for o hare

free parking

cold swimming pool water. wish they had heated water. we couldn't enjoy for too long.

pool advertised. it s been down for two yearrs

there were two restrooms, two kitchen areas, two televisions, a full living room, a full bedroom with jacuzzi

dirty bathtub, no silverware in the kitchen. furniture was scattered.

pool

the staff is rude had me on hold forever when i called front desk to ask for wifi password cause the one they

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

laundry room

i stayed a month & the laundry facility came in handy

laundry is chargeable

the pool was too cold.

parking is far away from the main entrance.

the amenities were closed and the restaurants were operating on limited times, and there was no room service

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

even though the executive club was closed they gave my 2 kids free breakfast

no laundry room

hotel with tired staff wifi poor gym equipment broken no dinner restaurant or bar average

hotel with tired staff wifi poor gym equipment broken no dinner restaurant or bar average

kids enjoyed every minute

on site just had to walk through the lobby to get to it fantastic food in the restaurant good room service can

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

had to use the laundry room it smelled like urine in there and the ice machine is in the little

no parking for trailer

screaming kids in the floor above us and jumping n acting crazy

location, clean spaces, breakfast was good, and greatly appreciated amenities (free laundry for guests), workout

dirty laundry and garbage bags in the hallways

it was nice that they had free washers for your laundry

the laundry room was a bit dirty

there was also a laundry room available for guests to wash clothes which was very convenient so we didn't have

right off the highway, up to date, very colorful, nice pool

free parking

location, private parking, exterior, interior.

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

hotel has a bar and fire-pits, lap pool and everything is spotless

free parking, free internet.

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

the parking lot is not in great condition.

very nice breakfast!

no additional linen and it takes 2 hrs for room service

pool was semi cold for it being cold outside, could have been cleaner

big room with kitchen. friendly staff. clean room.

i had to call the front desk and request for silver wear and kitchen cooking/eating utensils

the sofa bed needs to be changed bad mattress, lighting in the kitchen was dim

no sufficient information about parking lot. is the parking lot insise the hotel enough?

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

pool was cold and the kids wouldn't swim

parking and silence for sleep

great staff, hot coffee and breakfast, laundry, great location.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry facilities and cooking.

clean and well maintained, free parking

the room did not have a refrigerator. there is no hot tub in the pool area.

all basic facilities there, parking, coffee almost all day, very good food options just by in walking distance

clean rooms. nice showers. great shades to darken the room. nice breakfast.

the breakfast could have been kept hotter, other than that it was great.

small gym and pool opening

dirty laundry carts left sitting in the hallways indefinitely

great breakfast, updated hotel and nice clean new clean carpet on the floor!

thank you to the staff for giving us a late check out to enjoy our son a bit longer with not even a hesitation

kids had fun on the pool, not a lot of people during our stay

the day that i arrive there was a party there so the pool was not available.

size, laundry facilities, delivery of food &/or packages to front desk

i could do my laundry easily. the staff was also excellent.

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

maybe a sign saying that you can get change for laundry in pop machine

liked that they have a separate kitchen area, so you don't have to wash dishes in the bathroom sink

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

yes ! the swimming pool was out of order

then restatred by 630 am, plus the screaming, normal laughing and carring on no problem but these kids just

excellent gym, and nice clean hotel

this hotel does not have a restaurant or room service

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

the bed was king size and it smelled like fresh laundry

little happy hour, nice pool for the kids

i loved the room with whirlpool plus fireplace and double faucet shower.

breakfast was great. good variety. lots of room in dining area.

it was spring break, so too many kids in the pool, etc. lol.

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

wifi never worked for the entire stay room cleaning was o. request

wifi was not working

pool, i booked it with the misconception they had a pool

no microwave in the room. no laundry facility .

parking seems too limited for a hotel this size, we had to park our vehicle in the back but our

i dont eat eggs but the kids love them they wanted more...

parking courtesy check out an hour later cool ice bucket provided view outside reward program that

i wish gym opens earlier

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

the parking is kinda confusing because there is construction going on

breakfast was fantastic!

all the parking is around the building

pool restaurant. staff helped out with a problem in room

the golf course balls flying thru the parking lot

i saved all year for this trip with my kids and with a single swip and mistake on marriotts end, they put a

were across from the park and the kids loved that

there was a charge for wifi

laundry

free wifi & kitchen

clean, pet friendly, kitchenette

they are pet-friendly and we were able to leave our dog in the room if we needed to go out

kitchen and having dishes on hand is great

has laundry

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

breakfast is terrible, no dishes, expensive laundry, expensive stay

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

laundry service

having access to laundry is good too

there is coin laundry on site

lacking in the details-full kitchen with four place settings, but only one fork

the location and pool with bbq and basketball court

breakfast was ok. typical hotel breakfast fare. parking close to the room.

the pet fee.

i especially appreciated the free ev charger in the lot; i left with a full tank for my drive home

the pool area had a super chlorine smell

small pool

it took a while to connect to the wifi but other than that, love the property.

was taking forever to come up and down, room carpet smells bad, didn t get room service next day

pool very small . bathrooms outdated needs some attention .

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

wasn't a fan that it allowed pets because unfortunately another visitor had a dog that kept barking

the professionalism of the employees. also the breakfast and how clean everything was.

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

there were no kids in it the two days i was there which is odd

very comfortable and spacious room. superb pool

location, convenience, price,free parking. nice park and trails. view of river and skyline.

it is a welcoming place everyone is so nice. lots of parking available. good service.

like a musty smell, they put me next to the laundry room where there was noise all the time

i did not use it but the pool looked tiny.

i like the place i wish the pool is bigger and the gym as well. i'll come back again

it had a small pool and no jacuzzi

loud kids running the halls

the location and staff were great, laundry and basketball court also a plus.

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

breakfast was nice,they have a laundry area coin operated for long stays

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

great breakfast! nice pool and great location

it's fine for the family, but the kids even noticed it didn't match the picture

the pool was indoor which is great but it was freezing cold. only complaint for the whole stay

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

had like 4 younger kids playing hide and seek till 11:30

no microwave in rooms and certain things in the gym were not working

breakfast because bar and kitchen closed die to covid

the parking lot needs to be fixed.

laundry needs to fix, but the front dedk agebt is vrry nicr

the stairs were was filled with overflowing housekeeping bins of garbage and extremely soiled laundry

saw employees doing laundry and folding with no gloves or mask

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

laundry is still using coins and requires cash to buy quarters to use for doing laundry

the room service isn t open all day, no

morning coffee bar was subpar

breakfast was not available and you had to pay for parking at the hotel

very nice hotel, great gym

clean, put together, clean pool

breakfast was really good and served hot

pokeman gyms and nice place to stay

having a warm breakfast in the morning!!

breakfast choice awesome.. pleasant workers.

parking lot drinking and drunken activities. signage visibility.

pool n

the breakfast was decent, and the location was fantastic close to the arena where our event was held,

room, breakfast & free parking

small pool. we were upgraded to a suite, so that made up for it.

the gym was well equipped, the pool was heated and clean, and the hot breakfasts in the mornings were

they also have a guest laundry where i could wash my clothes

clean, quiet, and a great facility for kids as well with late pool hours

lots of variety in breakfast menu

rooms were available for early check in

beds were uncomfortable. bar prices were outrageous. coffee wasn t very good

you need cozy staff is absolutely wonderful free coffee downstairs sometimes snacks workout room laundry we love

there is a gym and laundry room available to guests, which is nice

laundry facilities were clean and available

they also have a couple of vending machines in the laundry room, which is convenient in case if you forgot to

staff & attentive staff, clean laundry & workout room, updated appliances in the room

bathroom was really small. no laundry room

no laundry facility

the pool was closed duectovrepairs

nice desk and mini bar w/sink and refrigerator and coffee service

easy parking, right off the interstate

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

24 hour fitness room and laundry room are close to each other

t have laundry detergent in the washing room should refill on this was the only thing i

the facilities like laundry, gym were good

laundry mat, dollar tree and target across street

price for hotel room with full kitchen, pool, gym, and breakfast

the pool to cold

i love that my family was able to utilize the pool and the beds are so comfortable...

pool water to cold and to much chlorine in the water burn your eyes while watching your children

good room size. near shopping restaurants airport. free parking. comfy beds.

be sure if you get a get a chance to check out the amerian bar & cafe across the road

pet fees

parking was good as

the pool was nice

they had a bar area with a tv but no bartender and tv was off

hot breakfast items due to covid but covid restrictions are over

girls loved the pool

staff. bed. breakfast. gym. rib festival

my boys thought the pool was small and not deep enough.

hotel location and hot breakfast

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

a little hard to locate. an on-site bar would always be nice.

good location. good parking.

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

the breakfast the eggs wasn't very good but i really have nothing to complain about

the laundry was priced rather high

free coffee, tea, & breakfast muffins were available starting at 6am, & their laundry area was clean (accepts

laundry room had vending machines but no laundry soap for

peace and quiet, laundry facilities, great staff

it had a nice laundry room which i made use of

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

and me and my kids all eas in the same room myself and the 4 and we all had space and the had a indoor pool kids

the window faced the parking lot and the bright parking lot lights brightened our room all night

kids running around the hallway and makes loud noises past 10pm

laundry on site was very convenient

arranged for a late check out and the staff did not communicate that to each other

was trash all over the parking lot

breakfast, a jimmy dean breakfast sandwich and a granola bar is better than nothing

free breakfast, convenience to woodfield mall

wifi doesn't work

large pool, business area available, and good size workout room with a large tv

breakfast. clean bathroom. nice fitness center. coffee on demand.

awesome staff, great breakfast!

great breakfast

breakfast and room and size of pool and the underground parking super safe

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

wifi on our floor (3rd) was a bit spotty at times

the pool area

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

room was closest to the parking lot

room, free parking, and so many details that made my stay a memorable one

location and the wifi was decent though it kept dropping occasionally

amenities (laundry), needs to be more welcoming

we were allowed to have our family pet

property accommodated our early check in prior to the beer festival we attended

also the wifi needs to be updated

wifi worked adequately

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the kitchen is useful

breakfast does not have more varieties and wifi used to drop a number of times.

parking at the hotel and using the free shuttle is not free because you pay to park more than the

we were given our room cards, we specifically asked for wifi password, which we were given

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

we were near the laundry room which we had to close the door since it was so dirty

laundry facility could use a little work

the only little thing is the hours (9:00 pm is closed ) for the laundry

breakfast was excellent as were the accommodations

even gym room was well-kept

was very helpful that we were allowed to take out our breakfast

gym made me a little disappointed

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

ice buckets, non-responsive, housekeeping, restaurant, not open during the day, and with no room service it

- free parking - quiet room - free shuttle from o'hare airport

parking full with cars with out handicap tags, parking on saturday was crazy

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

the indoor pool was a welcome relief for the kids

good gym. clean room

swimming pool, balcony

the pool was super warm and clean!

by parking fee in an area where parking is not a premium

laundry room and vending machines on premises but there s hours of operation

the cleanliness of the rooms around the area so is the laundry room

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

laundry units in the third floor, pretty good size

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

it would be nice to have the laundry room on every floor.

the pool for the kids

clean room, free wifi, fridge in room.

however, room service was good, coffee was great

room were quiet without kids running around at night

the bar closed early.

pool open early and close late, free wifi, free breakfast.

large dirty laundry basket next to front desk all day

the parking on-site was free and easy

they never explained to us how room service worked when we checked in

love the kitchen even though we didn t really use it it felt like a bonus to have had

the mini kitchen and two tv.

free wifi was slow

the pool was not open to enjoy and neither were the computers.

very professional staff, huge room with great amenities, plenty of parking, amazing kitchen and bar staff, clean

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

room service seems to each scheduled

location and parking

they charge pet fee $100

pool outside no hot tub

breakfast was bland and it was only for 2 adults and two kids if you stayed 2 nights

the location, the bed was comfortable. their gym was spacious and decent

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

i didn t make it to breakfast

inviting lots of parking

nice breakfast

the breakfast was very good with a lot of options.

great location, lots of nice restaurants and shops nearby, lots of parking.

the gym needs some updating

nice facilities, staff was helpful, room service was good

loved the pool and very clean hotel

pool closed due to renovations but looking forward for it being done.

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

the wifi was sadly really slow

the parking lot was extremely slippery when i arrived and left

only motel with decent prices and pet friendly

it was a good location for our purposes. it was also nice to have laundry facilities on site.

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

i was right across from the laundry area room 339 it was a bit loud.

says they have laundry service and washers but we were told they didn t and washers were broken

pile of dirty laundry still in the room and no follow through from staff on another issue

i know some things might get overlooked (especially when doing bulk loads of laundry) but that was the only

laundry hours were only until 8pm, we could have used another hour or so.

pool was great for the kids with a great breakfast selection

in the pool there were screaming kids taking swim lessons. it was weird.

the pool was also very

also a laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

this is the first time i was at a hotel without a microwave or laundry room

s no microwave in the room and no laundry facilities

room was very nicely layed out, beatutiful lobby, nice staff, very decent free wifi, and it was a good place to

dirty laundry was left outside my door for over 4 hours after my room was cleaned

we didn't get a decent night's sleep because kids were running in the halls, shouting beginning at 6:30 am

the pool was little cold and a bit dirty.

is not answering the all whenever i dialed them for room service or front desk or house keeping

it has a swimming pool, exercise room and restaurant

laundry room was small and congested

the kids that were running and playing outside my room and knocking on the door a running away.

good location and james (the bar man) was the consummate professional.

friendly pricing, the breakfast was good, and the staff was awesome

we have the bar but some people still bring kids down the pool and hot tub are always consumed being that there

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

the staff was very friendly and the pool we reserved for only our family was great.

my kids fell in love with the place as we entered the rooms

very small pool and hot tub area, and very busy with teens

ants on floor in pool area

restaurant and bar no longer offered. overpriced as a consequence

kitchen, i don't know why it could not provide food for a noon or evening meal and maybe even room service

sorry for the bad review, the pool was extremely packed with kids and no parents so i did not get to use the

gym, pool and eating area were all extremely nice as well

that it had a restaurant and bar on premises

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

the on-site restaurant has breakfast and dinner options and it's affordable

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and

would have preferred a room off the first floor and away from the laundry room-it was right across from our room

quiet, clean, friendly, nice size suite and laundry accessible 24 hours at no cost

free laundry, large room with fully equipped kitchen, friendly helpful staff

easy to cook, doing laundry, gym and easy to acess everything with all they have

along with all the room offered, there were also laundry facilities which were available free of charge to the

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

no free breakfast due to covid but they did have juice and coffee

gym room is small, carpets are very old

even after i provided the laundry list of issues endured during our stay

it was quiet and the staff was very friendly. i like the fact that it is pet friendly.

old and musty. very dark parking lot.

there is plenty of free parking

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

hotel has self-service laundry facilities

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

the laundry room should be better signposted on the corridors.

comfy couch. great size of a room. lots of parking. quiet.

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

also liked the fact that facility choose milnor washer extractors for their laundry

breakfast could have a few more selections.

the gym was closed

it was great to have a shuttle to the airport.

the staff were very accommodating. my 2 year old loved the pool.

couple fighting in the parking lot with police outside our window

the staff the cleanliness the pool the hot tub and super comfy beds

convenient for airport shuttle bus to airport not much else around the actual hotel though

there used to be a guest laundry but it was no longer functional

handy having a guest laundry and front desk selling detergent

free breakfast and wonderful front desk staff. also free laundry machines!!

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

loved the guest laundry

the amenities: indoor pool, exercise room, laundry room.

parking lot (handicap spots not snow plowed) horrible blanket for pull out bed (i called front desk

pool space/ hot tub was kinda small top outside of comforter on the bed was scratchy

breakfast was clean and organized and yummy

parking

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

no free wifi

had a lot of problems with the wifi. had to switch rooms several times.

parking.

laundry facilities on site

onsite laundry facilities at a reasonable price

laundry facilities on premises

clean and spacious, with a kitchen and cable

use the gym daily but it is tiny and it would be nice if it was a bit larget

parking. checkin.atrium

occupant left in the shower, ac unit makes a loud clunk sound every time it turns on, wifi signal not very

free parking was great

poor internet parking lot / building spotlights aimed straight into the room loud ventilation mechanicals in

location and parking