under construction, no breakfast pool or laundry facilities

there is no guest laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity

just the parking spots are to tight

walls thin heard kids in hall...very noisy also the lack of selection in the snack room

hotel has a bar and fire-pits, lap pool and everything is spotless

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

very nice breakfast!

breakfast and location

very convenient, very clean, stylishly furnished room and very good breakfast

the laundry facility and the non working hot tub

the following morning the kitchen was shut down and pre-prepared meals were laid out they were cold and my wife

that breakfast would last until 10:30 on memorial day, as it does on weekends, however, at 9:30, kitchen staff

pool and hot tub was clean

big parking area close to the main doors

the parking lot is a good distance away

( the kids

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

need a centrifuge spinner for swimsuits in the pool lounge

you need a couple shuttles

no microwave in the room. no laundry facility .

breakfast

wifi was terrible. only worked in hallways and lobby area

the staff served breakfast, they had a bar and food service

swimming pool was clean and great for kids

complimentary breakfast, friendly staff, and great facilities

the pool was way too cold.

he enjoyed the pool with other kids

breakfast was excellent for the price of the accommodation

one bedroom with the living room/kitchenette was perfect

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

that there was food, a gym and a pool. and the price was good

breakfast was great, as was clean and even with hockey team starting at the hotel it was a nice and

everyone is kind of. laundry mechanics terrible smell like peeps.

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working

they had laundry.

quiet clean order to room laundry

had a microwave in the first floor and a laundry area

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

lastly the wifi was horrible, if i m paying over one hundred dollars to stay somewhere i expect the wifi

the pool was very cold

convenient location the room service was fast and delicious most of the staff were true

having access to laundry is good too

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

there is coin laundry on site

laundry was cheapest i have ever seen

breakfast is terrible, no dishes, expensive laundry, expensive stay

it does not have an exercise/weight room and laundry is very costly.

has laundry

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

it's fine for the family, but the kids even noticed it didn't match the picture

great breakfast! nice pool and great location

close to kids attractionsrestaurants and shopping

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

they have a kitchen and all the basic utensils and a big refrigarator

room was fantastic with a huge amount of space along with a kitchen area to cook food or put leftovers away in

like a musty smell, they put me next to the laundry room where there was noise all the time

decent gym, pretty cozy feel

the pool too small, she appear bigger on the pictures. no water games flr kids

rooms were spacious clean and nice i like the pool and like having to make a reservation

it was nice to have a bar and restaurant in the hotel

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

breakfast could have been hotter, the pool closed down at 9 pm on a saturday night

overall was a great experience and my kids enjoyed their

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

this hotel and staff set the bar and standards high

the location was perfect. friendly service. i felt 50/50 about the pet policy

the parking lot needs to be fixed.

we had a car & would have paid less driving to the theater & parking than we paid to use the metra

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

this place just needs renovation, everything is just old fashioned , gym is out of order

there was a nice breakfast of waffles, biscuits and gravy, and cereal

the cable and wifi kept going out

dishes included in the kitchenette really made it feel like

parking was horrible

parking was great and we did not have to pay

i thought it had an indoor pool. i should ve double checked.

the only issue we had was finding parking when we came back late one night.

the room service isn t open all day, no

very helpfull staff and allowed us an early check in

beautiful grounds staff was able to accommodate our request for early check in

not enough parking.

we had dinner in the room and the room service was above expectations: fast and delicious

just a lovely clean spacious hotel with a gym a d cheap fast laundry. friendly staff.

the facilities like laundry, gym were good

room, laundry room available, cleanness, friendly staff, morning free coffee

t have laundry detergent in the washing room should refill on this was the only thing i

the laundry room was easy to use with the app instead of coins

they also have a guest laundry where i could wash my clothes

free parking on site is always a plus

was different and they were very accommodating because i really wanted an adjoining room for our kids and they

there were multiple groups of traveling kids soccer teams that monopolized the open seating rea where parents

very clean, quiet, great facilities (large pool and gym)

very clean, spacious and quiet room, excellent breakfast, friendly staff

there wasn't much parking.

maybe a little more hot breakfast items but still pretty good

very modern. nice pool and workout room. 2 bedroom suite was very roomy

size of room, kitchen. and bathroom. the daily room cleaning was great. front desk was helpful.

laundry on site was very convenient

were comfy, plenty of pillows and the parking lot wasn't full of pot holes

in wrong room,room service provided by me, set garbage in hall, walk down to lobby for towels,tiolet paper cups

breakfast, a jimmy dean breakfast sandwich and a granola bar is better than nothing

literally no toiletries provided - even a bar of soap

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

the location and staff were great, laundry and basketball court also a plus.

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

breakfast was nice,they have a laundry area coin operated for long stays

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

a little hard to locate. an on-site bar would always be nice.

beautiful view of forest preserve behind hotel - beautiful property and great location with free parking

parking is always available

the complimentary breakfast was a nice bonus this stay

amenities (laundry), needs to be more welcoming

free wifi was unreliable while conducting business from rooms.

wifi connection kept dropping.

property accommodated our early check in prior to the beer festival we attended

also the wifi needs to be updated

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

wifi wouldnt connect half the time, the pool had bugs in it, food was overpriced for what you get

only microwave available is at their snack bar area, near the pool

very clean, well located hotel. nice pool, great breakfast and restaurant

only microwave available is at their snack bar area, near the pool

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

every room i ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove,

bathroom had enough towels for all of us housekeeping kept our beds made & trash cans clean parking was

clean, allows pets, location, big room

sign in the parking lot that the hotel is not responsible if your car is vandalized or broken into

the room they gave us was across the laundry room and getting super loud at 6am

the only little thing is the hours (9:00 pm is closed ) for the laundry

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

we were near the laundry room which we had to close the door since it was so dirty

good gym. clean room

the pool was great just surprised there wasn t a hot tub.

should have been warned that there would be a charge for parking

free parking.

quite very clean and relaxing in the pool

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

laundry room and vending machines on premises but there s hours of operation

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

the cleanliness of the rooms around the area so is the laundry room

breakfast was excellent with lots of options

the side door didn't open with a key card. the gym equipment should be more updated.

the breakfast was delicious

great and reliable shuttle service. awesome breakfast, awesome staff.

my kids found old french fries behind the end table.

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

nice rooms, great pool and hot tub, wonderful workout facility

clean room, free wifi, fridge in room.

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

pool

need more hooks or towel bar in bathroom

only thing i didn t like about it was the pool and hot tub were shut down which we knew ahead of time

the pool

between just feeling welcome, the pool, and the outside fire pit

only thing i did not like is the fact that the hot tub in the pool area was closed

i could do my laundry easily. the staff was also excellent.

maybe a sign saying that you can get change for laundry in pop machine

size, laundry facilities, delivery of food &/or packages to front desk

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

breakfast area is tiny and i think can be improved

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

wifi never worked for the entire stay room cleaning was o. request

free parking and breakfast was an awesome perk

parking lot and wi fi free

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

laundry is chargeable

i stayed a month & the laundry facility came in handy

laundry room

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

the bed was king size and it smelled like fresh laundry

little happy hour, nice pool for the kids

the shuttle bus is perfect to help you explore a bit further

great location to use the metra to union station, including the free parking for the train

the only thing is the breakfast could of had more choices.

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

the complimentary breakfast is very, very good

then restatred by 630 am, plus the screaming, normal laughing and carring on no problem but these kids just

very convenient. easy access to food an d golf

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

the pool was closed and it felt a little run down.

clean, decent breakfast, free parking

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

location location and fact that it was clean and had everything we wanted and an indoor pool

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

pool closed at 8 but we were happy it was open at all!

free continental breakfast as well

the room is so clean and big for a family. good wifi connection.

had asked for non smoking room

the price and it's pet friendly.

smoking rooms and 1st floor

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

even if you choose non smoking room, there is smoke smell in the corridor :(

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

great stay and great breakfast. great staff as well

wifi didnt work, stay unavailable at front desk

the room, the swimming pool, the workout room and the laundry area

the breakfast could have been changed on daily basis, for 5 days i was having same stuff

convenient location, overall nice room and furnishing. easy to stay with pet.

comfortable bed and really nice surroundings, helpful staff, good and stable wifi

very, very sparse breakfast area (also under construction), no gym and workers everywhere made a comfortable

large room size and free parking.

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

and there was also a restaurant & bar in the hotel

no shuttle to airport o'hara

couple fighting in the parking lot with police outside our window

well presented breakfast and the laundry facilities were great

and comfortable room and well maintained facilities, reception staff was very helpful, plenty of parking

spa bath was to small it not really made for 2 ppl but me and my partner made it work and i m 6

work out center was empty as well i had the gym to myself

pool

the laundry facility was $3

two different bank cards in laundry payment option for dryer

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

no guest laundry room

no laundry .tv service is slow.

please also be reminded there is no laundry in the hotel

facilities, except for wifi, were nice and relatively new

sheets smelled strongly of scented laundry soap

staff are not friendly. indoor pool broken. so so breakfast option. drip sound in shower.

lots of breakfast options, greeting on tv, location to our destination

i liked how friendly the staff was, and how breakfast changed everyday.

there is nothing i didn't like,the breakfast was excellent

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

it wasn t busy and we were able to swim with the kids each day

good location,clean,free parking and complimentary breakfast.

the kids liked the pool alot

i checked out- lady at front desk charged me for additional pet fee, but gentlemans at previous evening didn

didn't notice a pool, but there were laundry facilities

the kitchen with real plates, pots and pans when needed

i wish they would extend breakfast/coffee to 10 like the other facilities.

breakfast was not what i expected

wifi

their laundry room is convenient

the staff also keep directing me to the laundry facility when i asked for clean sheets

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

laundry needs to fix, but the front dedk agebt is vrry nicr

the stairs were was filled with overflowing housekeeping bins of garbage and extremely soiled laundry

it took a while to connect to the wifi but other than that, love the property.

from highway, super comfy bed, clean facilities, on site bar and grill

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

pool very small . bathrooms outdated needs some attention .

pool no jacuzzi can you billed me one amount and my charge says you re charging me more what s

pokeman gyms and nice place to stay

breakfast choice awesome.. pleasant workers.

wifi speed was to slow and also the restroom door were not proper

i smelled the breakfast but didn't see it nor did anyone offer lol

no pool, tiny gym. staff not the friendliest

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

my kids say it all “this is a really nice hotel

awesome staff, clean property, nice pool!

breakfast is extraordinary

the property is in a area in close proximity to a golf course which made it feel upscale

the breakfast was very good and the staff opened the bar for us and our relatives who were also attending the

there was an ihop 24/7 anf chilis in the parking lot

easy access to parking, rooms, and elevators

bath rooms are kinda small and breakfast was understaffed we waited 20 minutes for clean plates and

pet fees

no laundry facility

bathroom was really small. no laundry room

that it is pet friendly, at a great location for what we needed.

on arrival driveway and parking lot were very icy

went to the hotel just to take the kids to the pool

my room was by the laundry room and i could hear it all evening.

disabled parking was close to room.

hotel was so cold, we could not let the kids get in the pool

loads of parking spaces

than obnoxious guests on the floor above us with their kids screaming off the balcony at everyone that went by

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

size room, the laundry was a bonus

they have a coin laundry we found great after road

size of laundry room and exercise room

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

clean room and around nice clean pool.good breakfast and very helpful customer service.

room was amazing but i couldn t hook up to the free wifi for some reason

free parking; nice bed; clean lobby & pool area

handicapped parking not enforced

the pool and spa where not working because of being upgraded

laundry facilities were clean and available

location, laundry room, the size of the room

there is a gym and laundry room available to guests, which is nice

laundry was clean, hallways did not smell weird(like other places) and was also very clean

you need cozy staff is absolutely wonderful free coffee downstairs sometimes snacks workout room laundry we love

they provided a crib and a first floor family room near the pool for us

door going outside to the parking lot was very noisy

breakfast was good. airport shuttle was good.

the fitness room was perfect!

bar was excellent with a fully stocked selection of spirits and food

the parking lot

poor wifi interference on

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

they don't have wifi they are laying when you check in

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

a gym, also closed

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

i like the free parking , great wifi, access to pool during the stay.

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

nice location, roomy parking, easy check in-out

breakfast was little repetitive but still great

property was clean, breakfast was great, staff was friendly!!

clean, quiet, good location, plenty of parking.

then i went to do laundry and learned that drier was out of service (there was a sign)

laundry room is too small. they dont give you shampoo and bath shower in bathroom.

can outside by the pet area was over flowing

the wifi was sadly really slow

the parking lot needs some work

dirty laundry was left outside my door for over 4 hours after my room was cleaned

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

too many parties kids running all over

i went for a swim but felt the pool area was a bit outdated.

pool was open

i didn t like that the spa pool was for hotel guests also. several kids so not quite quiet.

facilities. pool bowling alley on premises and spa and sauna access

bathtub and shower needs updating, and the pool hot tub was very dirty

jelly at breakfast despite having everything else available

parking too was an issue

room service did not even come around during our 5 night stay until we specifically asked the front

pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

the building itself is very nice the pool and exercise room

it is a welcoming place everyone is so nice. lots of parking available. good service.

even after i provided the laundry list of issues endured during our stay

very friendly and helpful staff. free parking. pool.

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so

i recommend that anyone taking their pet ask for the 1st floor

very friendly and helpful staff. free parking. pool.

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

there used to be a guest laundry but it was no longer functional

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use,

free breakfast and wonderful front desk staff. also free laundry machines!!

handy having a guest laundry and front desk selling detergent

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

free parking while we traveled abroad & free shuttle to airport: very pleasant surprises

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

i had to download a remote on my phone and the wifi was

no free wifi

the reservations. the paid wifi

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

the laundry eo was centrally located

bedding, parking, gym, breakfast

bedding, parking, gym, breakfast

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

close to airport. airport shuttle.

court yard with pool and half court basketball was nice and good for dog walks

the kitchen in our room was perfect for us. saved us a ton of money

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

it was a bit loud on the first floor next to the gym.

the 24 hour shuttle service to the airport.

i was going to workout but the gym smelled like mildewed towels.

at 2 am and with kids in tow, that was pretty disappointing

the so-called sun terrace does not really exist. restaurant and bar have very limited hours.

free parking in a large lot adjacent to the building.

however, the gentlemen at the bar was very helpful to take food and heat it

poor internet parking lot / building spotlights aimed straight into the room loud ventilation mechanicals in

nice little gym and indoor pool

it needs a multifunctional machine in the gym

the check-in process took longer than expected. the shuttle was not very comfortable.

the breakfast was good

the hotel, very comfy, pool was not as big as expected

pool & laundry not available

money got stuck in the guest laundry dryer and it would not work

the pool did not look very clean and it was not very busy.

wifi and room size

location, free wifi.

on-site laundry, kitchenette in every room.

no quarters available for laundry

on-site laundry, kitchenette in every room.

in snow and ice storms, recently, they made certain to keep their parking lotd safe

smell in the hallway was kind of like pet urine

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

it is an added plus to have breakfast and coffee in the morning

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have

good sized rooms. liked kitchenette

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

great staff, hot coffee and breakfast, laundry facilities and cooking.

great staff, breakfast and hot coffee, laundry, all the comforts of home

great staff, hot coffee and breakfast, laundry, great location.

manager & the staff were super accomodating and friendy, the laundry facilities (altho you really could probably

that there was a full kitchen

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

pet and parking fees

the room was clean and quiet with strong wifi. the breakfast was quite nice.

friendly staff, decent breakfast, room was pretty much sound proof and very clean.

there is no coine laundry

no laundry facilities on property. no restaurant.

they closed the bar early

checking in was not a problem, after signing the non smoking and pet policy i was directed to my room

great breakfast, great staff.

great bed! blue heron bar attached was fun and had good food.

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

clean towels housekeeping had no time to do laundry

laundry area looks like a dark dungeon, no lighting

you feel you are in a laundry cleaning area

the , for this hotel, in the amenity, there is the laundry service

i liked the guests laundry which helped out during our stay

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

advertized public laundry but only starbridge customers could use their keys to unlock door

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

the shuttle service was very good and easy to use, laundry facilities are free to use

the parking lot was confusing and it wasn't alot of space

parking was great

the inability to order room service or eat in a restaurant upon arrival was disapointing

the gym needs some updating

there is plenty of parking and it's walking distance for lots of shopping and restaurants

no laundry

our room didn t have a laundry bag.

the pool was a plus for our stay! they also serve breakfast.

less vegetarian options in hot breakfast

there is a gym and swimming pool as well

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

laundry units in the third floor, pretty good size

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

it would be nice to have the laundry room on every floor.

the pool for the kids

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and

they will very accommodating and given me the late check out is well

staff was very helpful and allowed us an early check in/out

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

i have 2 kids we got 1 room with 2 bedroom, airport shuttle bus for free.

location and the bar restaurant. room was very nice.