the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

wifi wasn t working unless you stood in the hallway but as soon as you enter the room no signal

enough parking is also very good

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

no guest laundry room

please also be reminded there is no laundry in the hotel

wifi sucks

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

they have a coin laundry we found great after road

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

size of laundry room and exercise room

loved the heated pool

since it was being renovated, the pool was closed. but we knew that prior to booking

the free beer and appetisers, the pool was small but lovely and warm

large room size and free parking.

the shuttle to the airport was very reliable and came to and from frequently

rooms - excellent room service

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

the hallways are a bit dated, and the wifi was spotty

i have 2 kids with me, so total 4

were not notified of this) and sometimes they wouldn't

my room was by the laundry room and i could hear it all evening.

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

good parking and breakfast.

loved the bar at the hotel, liked the pool,liked room service option

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

breakfast was good. airport shuttle was good.

bar and restaurant were not open

shuttle ran too late to catch our flight so we had to rent a car

bar was excellent with a fully stocked selection of spirits and food

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

very lovely, big rooms , comfy beds and nice little breakfast buffet

swimming pool was available on a reservation basis which worked well

the kids liked the pool alot

stayed there for two weeks there was no gym it was being worked on

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

the pool was great just surprised there wasn t a hot tub.

the indoor pool was a welcome relief for the kids

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

free parking.

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

parking full with cars with out handicap tags, parking on saturday was crazy

breakfast no room service and i was having day surgery

was very comfortable, the pool - omg the pool - was like bath water

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

parking at the hotel and using the free shuttle is not free because you pay to park more than the

wifi so slow, i didn't bother to use it

every room i ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove,

the beds were very comfortable, the room was big, the gym was good.

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

laundry facility could use a little work

we were near the laundry room which we had to close the door since it was so dirty

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the room they gave us was across the laundry room and getting super loud at 6am

great and reliable shuttle service. awesome breakfast, awesome staff.

even gym room was well-kept

breakfast was excellent as were the accommodations

the restrictor valve inside the shower head ) and the cable was out and i couldn't connect to the wifi it said

the side door didn't open with a key card. the gym equipment should be more updated.

amenities (laundry), needs to be more welcoming

very secure. clean uncluttered room wifi worked great.

wifi worked adequately

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

property accommodated our early check in prior to the beer festival we attended

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

the laundry facility was $3

nice laundry and vending

well presented breakfast and the laundry facilities were great

young lady preparing breakfast was awesome

there was not room service available and everything was closed

the wifi signal is poor. the location is far from the down town

the spa and the staff!!!

no pen or paper or wifi or microwave to heat up food

the room service breakfast was ok

room were quiet without kids running around at night

there was no breakfast or even a breakfast option for room service

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

didn't notice a pool, but there were laundry facilities

i was never able to get the free wifi

other guests left trash in parking area

staff is very accommodating, the rooms are cleans, plenty of parking, the air conditioners are strong and the

free breakfast,wifi and parking

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

the free breakfast was good

wifi did not work well on the third floor

indoor pool

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

the hot tub, pool and how the hotel is conveniently located next to everything

beds are comfy and pillows that?s a plus ? has pool and hot tub and breakfast

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

parking was very full this trip. but manageable

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

breakfast was also pretty good, and there was wifi and comfortable beds to sleep in which was the most important

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

it's located close to a parking area

no wifi signal in my room.

free breakfast and plenty of towels

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

the parking is kinda confusing because there is construction going on

the starbucks coffee bar was great to have

and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus

accepted pets.

no additional linen and it takes 2 hrs for room service

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

breakfast and location

meat was not really tasty, the rest of the breakfast was really good

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

good price and excellent room with a full kitchen

gym is a little small far from city, but close to highways and train

really wish there were muffins or donuts for young kids

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

location, private parking, exterior, interior.

the lobby / bar area was inviting with a pool table and board games

staff was very helpful and kind, and most of all the 24hr pool table!

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

no microwave in the room. no laundry facility .

i dont eat eggs but the kids love them they wanted more...

breakfast

last time i stayed at that location the breakfast was amazing this time it was not they did not have half of

we were able to have a late check out option at 2 pm, which was very helpful

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

sucked and wifi sucked

everything, free parking, free breakfast and a clean and comfy room.

the pool made my son and my skin red and very itchy.

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

close to ohare airport, clean, and safe. shuttle driver was nice and announced airline gate.

they had a gym but i will not be staying there again

kitchen closed early

laundry on site was very convenient

breakfast is not good

they gave us a late check out then didn’t communicate that to desk staff, who then rudely called the room

the paint stripes that mark the parking spaces are very narrow, 8 2 compared to standard 8 6 which

arranged for a late check out and the staff did not communicate that to each other

wife and kids loved it

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

the gym was also better than most hotel gyms

nice warm indoor pool, good breakfast and free airport shuttle also included

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

pet and parking fees

friendly staff, decent breakfast, room was pretty much sound proof and very clean.

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

like someone was doing laundry

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

laundry area looks like a dark dungeon, no lighting

squeaky beds. old and dirty laundry room.

laundry facilities were difficult to use and partially out of order

the laundry room was very high

just a lovely clean spacious hotel with a gym a d cheap fast laundry. friendly staff.

t have laundry detergent in the washing room should refill on this was the only thing i

room, laundry room available, cleanness, friendly staff, morning free coffee

no laundry facilities on property. no restaurant.

there is no coine laundry

love the breakfast,location view,indoor pool and how clean it is.

cleaning lady with gym and pool is always so friendly and does a great

shuttle back to airport was great, on time and driver was very helpful and friendly

staff were friendly, room clean , beds comfortable as guest laundry

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

the , for this hotel, in the amenity, there is the laundry service

staybridge guest had access too the laundry and breakfast

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

also, they have a laundry where i did my load and it just costed me $4

laundry

room was spacious, clean and the pool was awesome!

couldn't eat a hot breakfast even though they had the pre package

good room size. near shopping restaurants airport. free parking. comfy beds.

i love that my family was able to utilize the pool and the beds are so comfortable...

pool water was too cold

they also have a guest laundry where i could wash my clothes

pool was warm and my kids kept wanting to go

clean, modern, comfortable rooms, free breakfast, friendly staff.

i didn t like the limited parking.

lots of variety in breakfast menu

our room didn t have a laundry bag.

no laundry

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes

kids running around slamming the door

i wished breakfast could stay open till at least 9:30 am

like a musty smell, they put me next to the laundry room where there was noise all the time

pool size for this size of a hotel is a joke

it had a small pool and no jacuzzi

there is a restaurant and bar on site

i like the place i wish the pool is bigger and the gym as well. i'll come back again

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

breakfast that they offered really wasn t the best

good location. good parking.

breakfast available for purchase and nice bar for evening night cap

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

staff was very helpful and allowed us an early check in/out

sofa bed. family with kids net door.

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

having access to laundry is good too

there is coin laundry on site

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

pool was a disappointment for my kids who were looking forward to swimming on vacation

granola bar oatmeal and cereal in cups

pool was a disappointment for my kids who were looking forward to swimming on vacation

that is really dangerous when you have kids and could risk them putting it in their mouth

not enough parking.

i d prefer a hot tub or spa tub in the room

the bed was squeaky. the pet deposit was $50 which is very high.

the fitness center & pool.

kitchen out of service when i tried to order room service.

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

no consignar , gym is minimal

wasn't a bus to take me to the casino i think you have to have that because i love going to the casino or any

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the pool looked like it could use a refreshing.

unattended kids in the pool area

breakfast is terrible, no dishes, expensive laundry, expensive stay

has laundry

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

i didn t like the breakfast but it was ok due to it being covid.

breakfast was awesome, but could use a better waffle mix recipe

he enjoyed the pool with other kids

complimentary breakfast, friendly staff, and great facilities

my kids enjoyed the pool and having kitchen in the room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

they had a heated pool which the kids enjoyed

i also liked that it felt clean and pain wifi was also a plus

the room was also near the laundry with very high humidity

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

under construction, no breakfast pool or laundry facilities

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

there is no guest laundry

the location was great for uber pickup and i saw there was also a shuttle, which is a nice touch

lots of fun places to dine. shuttle provided to shop and dine.

had a room full of loud bouncing off the walls kids next door (middle school age) that kept me awake

from albert our shuttle driver to the front desk staff and bartenders we had a fantastic experience

the kids loved the pool and hot tub

the parking lot

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

poor wifi interference on

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

the location and staff were great, laundry and basketball court also a plus.

breakfast was nice,they have a laundry area coin operated for long stays

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of

it was big had a lot of activities for kids and adults to do.

my kids really enjoyed the big pool

did not have breakfast

was charged for wifi, parking at checkout no one informed me about this at the time of check-in

great breakfast

separate living area was exceptional with a bonus added kitchenette and all the accessories for the kitchen were

the pet fee.

i thought it had an indoor pool. i should ve double checked.

dishes included in the kitchenette really made it feel like

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

convenience store and restaurant across the street and free shuttle provided everything a stranded traveler

enjoyed the breakfast - shuttle service was also great

the laundry facility and the non working hot tub

cleanliness and friendly staff. safe and free parking.

pool with temps warm enough for the little ones

nice gym

the bar/breakfast area they are temporarily hosting was well designed and thought out

the swimming pool water it's cold!!

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

great price, very nice breakfast, pool and gym, and helpful staff

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have

in this century, i couldn't work with my laptop because a hilton-branded hotel says the wifi is for hand-helds

i told them i had to travel to canada on my check out day and even gave me a late check out time so that i

free continental breakfast as well

we enjoyed the free breakfast array, including hot items

in the potatoes, cereal for kiddos, delicious muffins, bagels, bread, eggs, juices, and coffee :) pool work and

pool was well cared for

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

shuttle service from the airport came back to pick me up

was great, bed comfortable, pool amazing, 3 minute walk to the casino

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

it's fairly close to the airport and they offer a free shuttle to the airport.9

onsite laundry room

laundry room and gym are good

wish they had laundry in the building

the airport shuttle was a major reason we picked this hotel

room was quiet and comfortable with free wifi

no laundry

location and river casino across the street

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

close to restaurants and casino

the location was across the street from rivers casino

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

plus the wifi was out in the area

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

full facilities of kitchen appliances.

items for the kitchen were not available and one day toilet paper was not available

parking lot was difficult to get into.

pet hair everywhere very bad experience i wouldnt recommend it to

the late check out idea was excellent

gym and cocktail and bed

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

loved the way the hotel has a romantic ambiance throughout it the bar area was nice and busy but not too much

shuttle

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

the free airport shuttle was a wonderful amenity

the girls running up and down the hallway, but that s what kids do. no big deal.

breakfast , they always clean the room, friendly staff

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

lack of vegetables and fruits at breakfast

pool extremely small kids couldnt enjoy due to a soccer team taking over the entire pool

room design and comfort. bar/lobby area. gym and pool

very close to airport and offered very comfortable bed, a bar and restaurant.

also, i never received room service or towels

when asked for a spoon at the bar we were told they could only give us plastic

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

handled the concerns with the kids running down the hall and slamming doors immediately

the room setup was nice! spacious for travel with the kids!

bar tender was a bit rude

breakfast service needed more staff to handle the rush of guests, but overall service was ok.

hot breakfast was an extra charge even if breakfast is included in the room price

exceeded expectation : breakfast could be free though.

website stated laundry services-none available

bed was comfortable. nice large tv. fast wifi. quick shuttle connection to o'hare airport.

gym was decent, but again showing signs of wear (broken cupboard door on the towel bin), some

room service not available restaurant closed and the worst and entire group of us who arrive at

room service: one staff member made it seem like the gratuity was not included, when i openly asked

on site starbucks, restaurant, pool and fitness

to blue line, free shuttle to/from airport

specifically reserved a room at this hotel because there was a pool

we had no microwave or refrigerator in our room and the pool was down due to maintenance

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

no laundry facilities

it has laundry

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

came with my wife and 2 kids

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

gym is very small and weight lift is not possible

convenient shuttle and uber isn't expensive either

room service was prompt and food was good

cleanliness, friendly staff especially the bar staff!!

everything was good, staff at the bar were wonderful!

in, or what kind of food and things to do around the hotel although i clearly was staying with kids and family

complimentary breakfast and custom omlet bar was great

many kids in swimming pool

very nice excellent breakfast

the beds are so comfortable laundry is free

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

it has laundry - also very convenient

room and laundry

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

the bar and the bed.

location with shuttle to and from o'hare airport

room service restaurant was

overall quality, staff, gym

2 king size bed but a get 2 queen size they don t have king size beds my family 2 adult 2 kids we have really

first night didn t get any sleep kids running arnd

great breakfast with numerous selections for food and drink.

wifi - it would drop my connection every 45 minutes (on the dot) and then i would have to wait up

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

laundry out of order

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

king size was very comfortable, rooms were very clean, and room service was quick

for the price, it would have been nice to be able to enjoy swimming with our kids

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

having a pool

i loved that it was quiet and had it s okay parking lot.

little more choice for breakfast.

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

the bed was king size and it smelled like fresh laundry

the spa jets were weak.

little happy hour, nice pool for the kids

the shuttle bus was great

the jacuzzi tub and fireplace in my room were very relaxing

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

size, laundry facilities, delivery of food &/or packages to front desk

maybe a sign saying that you can get change for laundry in pop machine

i could do my laundry easily. the staff was also excellent.

no breakfast

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

room service was reasonably priced

free 24-hr airport shuttle service was great, and so were 24-hr free coffee station and free continental

laundry worked w cleaning lady to clean room

the nice lovely rooms that it has i really like how it had a laundry room and a elevator

they had laundry.

had a microwave in the first floor and a laundry area

everyone is kind of. laundry mechanics terrible smell like peeps.

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

this hotel for the pool for the kids

bar and restaurant were not open yet

laundry facilities on the premises is a great idea.

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry room is ok

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

i didnt like the funky smell in the laundry/ vending area

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

wifi is problematic if you are far away from center of building

my grandbabies loved the pool and the breakfast

wifi is not usable, so i have to disconnect and use data on my phone -- and i am not able to do

clean, well kept hotel with professional staff. plenty of parking and close to the interstate.

between just feeling welcome, the pool, and the outside fire pit

the drinks at the bar were over priced and the hot tub was not running

parking was large and free

breakfast was good, and there was plenty of parking

laundry is chargeable

i stayed a month & the laundry facility came in handy

laundry room

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been