the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

rural location with spacious rooms and gardens and ample parking

1 ev charger, which a guest left their car on from mid afternoon saturday until sunday morning

plenty of space for parking

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

nice and cozy pub with fireplace and good music

lovely meals and bar area

was a shame we were not told the bar was shut and so was the restaurant

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

we had a small issue with a fireplace of the room, and they addressed it immediately

room, pool, staff.

room service breakfast mixup was not tragic

i think the bar staff by that time were multitsking in the restaurant and

large and heated swimming pool

wifi wasn't great, so i just resorted to hotspotting from my mobile

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

staff were friendly and the breakfast was very

wifi did not work at all

breakfast was very nice too

to hotel and parking could be clearer, it was a little confusing especially when arriving in the dark

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

information in the room regarding wifi, breakfast time, facilities available, etc

pool great but shared with

gym, pool, food was amazing indeed! very comfortable place.

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

great car parking, 2 min from a nice cosy pub

the bar area was nice and friendly staff

the main bar reception was decored to perfection

the wifi was intermittent and not available in my room.

small room for three people and no laundry service

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running

very helpful, storing bags and golf clubs and calling taxi for us.

only thing we would change is a better option for kids sleeping

some noisy kids in the corridors all hours - not your fault

also no laundromat facilities on site, would be ideal for guests requiring laundry services

there were lots of activities for kids

pool facilities were only ok at the time we visited but we still enjoyed the pool

no room service

was a little noisy as we stayed on the 2nd floor so there seemed to be kids running up and down or bouncing up

the pillows and room situated over the laundry room. the road works and diversion.

i did move it unintentionally, and fake rose petals appeared, which would have come from the previous occupants

and gym is quite small, and sunday morning saw a large group of children in the area

the already small pool was booked out for swimming lessons on saturday morning, leaving very

a brilliant location, went to painshill park, the ivy and the golf club next door

gym session to disconnect from work

there were only two parking spaces at the lodge and we were lucky to get one of them

excellent food and small gym and grounds

the room was so small that the person bringing in room service could barely fit

book ed the hotel as it advertised a 'gym'

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

good location, parking, very clean

comfortable beds and good bar and thai restaurant on site

was no free wifi, breakfast or evening meal although all three are advertised on the

nice bar and quiet sunny back garden

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

room noisy was on ground floor outside laundry with constant machinery noise.

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

no laundry facilities

laundry carts being moved 10pm and 5am

wifi in room 401

a little noisy as our room was above the bar but once the pub closed it was quiet.

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

no room service after 9

my laundry was lying in my room for 3days

cot and bunk bed for kids were set up prior to arrival

wifi worked well and could work properly at the table

the breakfast was amazing

any fried eggs as none on the hotplate he was quite abrupt and said they were making more in the kitchen, in

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

m) we must ve had 4 different staff knock on the door to clean

wifi was great and reliable

wifi kept going down

shame there was no room service for breakfast

small issue with the laundry which was eventually positively solved

buffet breakfast had enough choice but was not very hot a little disappointed

location close to gatwick was perfect. comfortable beds, good buffet breakfast

was perfect from parking the car ,plenty of space to the room and food staff were very professional, friendly

very poor wifi signal in 407.

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

free parking and wifi

that the room service menu was not more extensive and didn t have healthy options for

lot of creepy crawlers managed to get into the room and the wifi reception wasn t as speedy as would ve like

it was very kid friendly. kids play area was a hit with my toddler.

great well stocked breakfast

breakfast was great, spa amazing

room service was only 4 charge

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

fabulous interior, comfortable bed, excellent breakfast, overall excellent

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the wifi signal was very unstable

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

good to have laundry facilities

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

noisy delivery of laundry very early in morning

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the breakfast was superb

great breakfast

parking was a little awkward at times

wifi is annoying as you have to log in everytime with names and e-mail over and over again

kids loved the pool and the hotel room was spacious and modern

the wifi was adequate for my needs, and the conference staff exceptional

the service was amazing the staff were very helpful and great for kids

rooms were clean and room service was very efficient

convenient for our trip. lots of bars and restaurants close by. spa facilities a bonus

i had two rooms with all kitchen and laundry equipment

we definitely had to wash dirty laundry the moment we checked in

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

staff very friendly, the also pet friendly which was very convenient for us because we have dog

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

safe, secure and convenient car parking

staff, amazing food, and very pet friendly

wifi was a bit hit and miss

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

i could not log on to the free wifi.

wifi didn t work tv didn t work either

i was charged 10 pounds extra for late check out at 2

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

check-in was a breeze, room service is excellent

the bed was good nice size and the gym th

loved that this lovely hotel is pet friendly

the room had character with an original victorian fireplace (not in use and closed off with a transparent

there was a guest kitchen with lots of facilities and breakfast

great to have a shared kitchen so you can easily cook your own food

amenities are good, wifi, kettle, fridge, lots of coffee and tea, and toiletries

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

room and bathroom were very clean, bed was cosy, a lot of choices for breakfast, room service quick and food

like the washroom are high enough so kids find it difficult to split after brushing

bed was a little too firm for me, but the kids had no problem with it and they slept like babies

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

struggled with wifi continually

had great room service for dinner

superfast wifi for

persistent logon screen of the wifi

decent car park

staff went above and beyond to help with parking. showers were incredible

) it was as close to the disabled parking bay as is possible making it easy to

i called for room service they charged 2,50 even for ice

breakfast bar service

even the staff that were on the night before were an absolute joy at breakfast

and i was happy i could get an extra bed at no cost since i was travelling with husband and two kids

band,staff,accommodation, good car parking....decor....bar.... excellent

added bonus of plenty of secure on-site parking

we had to park on sainsbury's car park which is a short walk away but when you have luggage and kids not very

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

noisy estates/laundry yard banging early in the morning and during the day

the hotel laundry was directly outside

there's no laundry service

15h no linen from laundry, entering room at 16

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

bar can get crowded & not enough chairs

we did not have breakfast but we have dinner which was great.

good choice at breakfast, but sadly the plates were cold, which meant the food went cold easily

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

great hotel and location but spa was closed

the wifi reception was not good at all. it was on and off and fairly inconsistent.

i am too happy to have a early check in since we landed in uk in the morning

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

beautiful grounds and building, kind and helpful staff. relaxing bar area.

and there is free access to the swimming pool, jacuzzi, sauna, steam room and gym

only issue was wifi

health spa, although nice got quite busy with kids (but it was bank holiday) which no one was policing and the

breakfast was amazing

the staff where friendly, the room was clean and comfortable, the hotel offered room service

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

dog friendly and i needed to upgrade 1 toom to a cosy double @ 40 per night in addition to the pet supplement

also, there were no room service menus so i had to look online to see what the choices were

dog bowls, a bed, and some treats were also provided to keep our pet comfortable, and we were able to take her

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

very large bedroom with lovely view of the golf course

love that the hotel staff tidied up our room and put rose petals on the bed ready for when i arrived with my

some things to note: - celiacs beware: room service is pizza only - trauma-sufferers beware: the fire alarm

we were told this couldn't be provided and had to be ordered from the bar which would mean an additional cost

more choice of fruit at breakfast. better wifi - off and on and very slow

the room service menu was quite limited. other than that everything was perfect.

the facilities are great my boys loved the soft play area and the swimming pool

very family friendly - the kids particularly loved the little play teepee in the room