small issue with the laundry which was eventually positively solved

the wifi in our room was poor and kept dropping out.

breakfast lots of choice

very clean, lovely room, good parking and easily accessible, very pleasant hotel.

was perfect from parking the car ,plenty of space to the room and food staff were very professional, friendly

i couldn't access wifi from the room.

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

the staff at the front desk are fantastic and the spa was exceptional - high-quality and services

pool was a bit small

great gym and good size pool in spa

phone didnt work as had not been connected to wifi system? so had to use mobile

good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

there was room service but i had to pay a delivery fee for that

great for kids to run around

excellent food and small gym and grounds

+ bed laundry were dirty and old-fashioned

wifi in rooms in annexe would be an added bonus!

very relaxing bar area, nice and quite, with a wide selection of drinks

hotel has a nice restaurant if a little pricey and a nice bar area

wifi is best in the annex/newer part of the hotel

small room for three people and no laundry service

on the edge of epsom down's racecourse and golf course

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite (2min

the kids had their own beds and there was enough space for us

the following morning and they were so accommodating to my partner and my parents, allowing a late check out,

wifi weak

wifi reception could definitely be better, the signal was very weak and not stable, in our room at

sofa bed dangerous for kids with springs coming through

the bar isn't very good. not a dealbreaker.

wanted a night away from the kids and a good nights sleep we were left very disappointed as we barely slept

friendly staff, great food and a fantastic outdoor pool

the breakfast (room service) was not great

i was upgraded to a room with a balcony and was given an late check out with no extra

that the bar service was a little slow

the wifi and parking was free

guest laundry is always useful but that's not a deal breaker.

they had an laundry guests could use

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

iron board in laundry room would have been a bonus

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

room service, wi if etc for price

the bar is very comfortable

we had a small issue with a fireplace of the room, and they addressed it immediately

was a shame we were not told the bar was shut and so was the restaurant

wifi worked well and a bottle of water was waiting for us on arrival

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

laundry room disgusting, parking area a nightmare

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

laundry bags everywhere, restaurant floor dirty

the dirty laundry was in blue bags in the courtyard

very clean and nice rooms, nice staff, nice breakfast buffet and very close to gatwick airport.

but we had a very early start so couldn't make the most of it as i wasn't that hungry but the kids really

it s quiet and comfort beds (for us and for kids)

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

the staff was all very pleasant and helpful and i had delicious room service at night and very nice breakfast

we had room service, food was warm not really hot.

staff member accommodated early check in and was extremely personable and helpful

wifi was also very good

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

great parking close to the hotel

to find car park at night but easy parking just outside hotel

onsite restaurant with good made to order breakfast and nice dinner available for all hotel residents if desired

to hotel and parking could be clearer, it was a little confusing especially when arriving in the dark

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

couldn't get wifi to

wifi couldn t connect, didn t show on my mobile

i could not get the wifi password as i had emailed her,but she didnt check her email until the evening and then

cottage with outbuildings, numerous hot tubs and a swimming pool

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

golf course which i have to say is the main reason for our visit was in shocking condition, it is

the spotty wifi, really and the shower could have been a tad hotter but it was acceptable

room service

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

ev charging was very reasonably priced

just wish i had known they did long term parking while im

the kids loved the room

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

to have the complimentary breakfast and be located great for north terminal and easyjet and don t have to walk

the continental breakfast of toast and ham kids cereal or strawberry yoghurt... not great.

bed was comfortable, good gym for a hotel, excellent location just a walk through under cover to gatwick airport

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

the vegetarian curry on the room service menu was delicious

hotel location ideal for flights to/from gatwick. gave us an early check in.

no facilities for kids.

kitchen should not close at 10pm in an airport hotel

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

for over the night and we are really happy the staff was so helpfull, welcome and nice, we have room service in

the staff were friendly and the food in the bar and restaurant was very good

we also used the gym in the morning

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

to dislike even after our long flight got us in a little earlier as front desk saw how tired our kids were can

late check out a bonus

room was very clean had everything we needed, perfect for 2 adults and 2 kids

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

the staff of the hospital was cooperative and the gym facilities were nice

s a little further due to the bus route and it didn t have 24 hour room service our flight was delayed and

breakfast was great selection and value for money

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

noisy delivery of laundry very early in morning

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

laundry and breakfast with communal kitchen

dear, the twin room we had was just like it had been a former laundry room/ cupboard

bar is good and the food was excellent value for money

back in time with a proper old school hotel but with the mid cons of top bathroom and fast wifi

bar was very cheap

could be annoying is lack of network service due to the area and only wifi in the public areas

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

we definitely had to wash dirty laundry the moment we checked in

was no netflix for kids to be entertained

was roomy and liked the feeling of home away from home with the kitchen and the appliances

laundry was terrible

the 24/7 self service laundry facilities were convenient and affordable

self-service guest laundry

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

location, facilities, room size and room service.

everything and the pool

excellent breakfast the best i've had in any hotel a great choice

very clean rooms, comfy bed, good recreational facilities (gym and swimming pool)

facilities including gym and wellness centres

decent sized gym and equipment

liked everything but did wish there was a swimmming pool.

i thought i saw pictures of a swimming pool but there isnt one and it would have been nice if there was a hot

bottles of water but no water available and no explanation on how to get it and also the room service menu

a swimming pool or access to the facilities next door would have been great

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

criticism - could not get through to room service

we had room service for breakfast and a lovely selection of hot and cold foods

sufficient free parking in a rural setting

we looked at the menu in the bar whilst waiting for dinner and when we were in the restaurant - the menu was

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

breakfast, clean & tidy room, friendly people. late check out

good gym

the only comment would be - it would be great to have better coffee at breakfast.

laundry facilities and the food in the restaurant was very expensive

we had a pet friendly room and it was equipped with a dog bed, dog bowl, dog treats and poo bags which was a

it offered a late check out and a swimming pool.

kids loved the swimming pool

amazing room, nice and spacious. great value for money. room service and staff are lovely!

room service in hotel of that calibre

room service should be charged per room not per person per room

no bath plug and no hot food available from room service in the evening.

friendly staff 24hr room service and great breakfast with

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

also no laundromat facilities on site, would be ideal for guests requiring laundry services

interiors was quite fun the mini arcade and the splash pool was a hit with my kids and obviously the close

we loved everything, i wouldn t recommend as a relaxing stay, it s a kids dream!

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their

have to stay in hotels, this is by far the best for price and added bonuses of free parking and breakfast

asked for a quiet room, was put in one of the rooms closest to the gravel car park and where the laundry cages

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

wifi access, grand entrance and breakfast the next morning was delicious

the area is quiet and there is free parking on site

arrived early and was allowed an early check in

decor was good and plenty of facilities including kitchen and

parking is on-site and only a few steps away

it was too noisy at night. kids were running around in the corridor.

- in the restaurant provided great service and helped with our kids indecision

after some thought, we decided there probably were kids banging around, but equally, what we were hearing

to the wifi has to be done by the staff as kept logging me out but once sorted no further

wifi very reliable

from 6 due to location (across from laundry room and some outside trolley noise) but

to change my room 3 times during my 5 day stay, this was a bit frustrating, as it was either a wifi issue or a

i like that lots of amenities are thrown into the price such as air con, wifi and breakfast

the bed was comfy and excellent breakfast and very near to croydon centre

friendly staffs and good breakfast

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

spoke to the lovely manager, and she gave me 2 options one i could have a late check out or get 50% of stay

pm) - meant we didn't have to rush in the morning

there is free wifi and the bathroom is large and well equipped

laundry left piled next to guest elevators.

the gym was hard to work out. not enough cereal options at breakfast

location, staff, accessibility, excellent wifi, clean living area & bathroom, buffet breakfast everyday, great

just that the gym and breakfast wasn t available

didn’t go with children but ideal of travelling with kids i believe

clean laundry on bed and towels in the room

wifi good

no wifi in room

want early check in and ready asked them for early check they said if the room is ready will give me the

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

the bar and restuarant area was very pleasant

the main bar reception was decored to perfection

good evening room service

wifi wasn't available during our stay

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

can t fault this property at all other than wifi signal

catch up and enjoy time together, either with tea, coffee and biscoff biscuits (highlight for the kids

we were charged an extra 30 for having a pet

to find a fault but the only aspect that was disappointing was the very expensive kids menu

gym was very small with not a great deal of equipment

great room, view of the golf/racecourse and comfy beds. lovely breakfast too.

get to my door , and the lauguage , was very bad , not nice , and i would have been upset , if kids were there

no kids in the pool from 11-3

the cleaner tired to give us stuff from a dirty laundry room

decor in reception, bar area is a bit to personal taste

awesome bar staff, very caring and understanding about where to properly park my classic car.

we made good use of the gym and pool which a really great facility to have in a budget place

especially with kids in tow