had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi kept going down

room service very poor hag to keep phoning reception for items not made up at cleaning stage

friendly staff and quiet hotel slept well and good breakfast

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

tv, free wifi, quiet area, free parking next to hotel.

good wifi connection

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

room service was free of charge and food exceptionally great

bar had a great atmosphere, location was perfect

character building, plenty of secure parking

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

good location and quiet. clean and modern, helpful staff. small but well equipped gym

more equipment in the gym would be a plus, i

the harper s bazaar bar looks worth visiting once music is back on

the laundry for the next day was piled up outside of my room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the bar was well stocked & if a cocktail wasn t on the menu they would make it for you

the location of the room could be better. one window was facing the laundry and service exit.

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

) and there was also a gym next door (which we didn't use lol), but it had technogym equipment, so i was very

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

the hotel laundry was directly outside

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

15h no linen from laundry, entering room at 16

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

also no laundromat facilities on site, would be ideal for guests requiring laundry services

wifi was shocking

good wifi too

pool facilities were only ok at the time we visited but we still enjoyed the pool

have to stay in hotels, this is by far the best for price and added bonuses of free parking and breakfast

room size, mini bar, snacks, comfortable bed, proximity to shops and restaurants. parking.

room was clean and staff were nice to us and the kids.

room service was convenient

was no information provided in my room about services provided ie room service, number for reception, when and

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our

tried to order room service but no one answered phone

menu for room service, which was a shame

wifi signal could have been a lot better in room 24

wifi is a little intermittent, needs a booster in the reception area otherwise you cannot receive

free parking and internet

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

the room service meals were very nice

room service for food

the tv was also fully equipped with streaming services too and the wifi was good

room service came did not return to each day so did not have new beddings or towels for the 3nights

i didnt have the password for wifi

the owner allowed us access and parking from early morning for the room we had booked for the evening

lighting in the staircase/by the doors ; wifi connexion

noisy outside from early morning with laundry trolleys and bins being wheeled past!

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

there was laundry all left in the corridor

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

has available parking and a good restaurant

a beautiful experience , with parking unbelievable

no answer from room service or reception on sunday morning

room service, ham (without cheese) was greasy as if the bread had been fried, so my wife only ate

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

room service: one order of fish and chips, no drink: 25 pounds

wifi did not work at all.

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

and they had room service

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

gave my baby's clothes to the laundry service for washing

treat 2 nights away from kids, busy life etc

we also had access to the gym and pool which was a bonus

treat 2 nights away from kids, busy life etc

the restaurant and bar service was top notch

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

great location great staff - especially the bar lady from ukraine

the spa offerings

got early check in and a little helpful late check out

no room service, but overall a great small hotel in a fantastic location

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

good location, parking, very clean

good location with convenient on site parking

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

no wifi

same as room service

also liked the gym

the little downside was the swimming pool as it is not a part of the hotel itself but they looked after our

my room was immaculate, spacious, and very comfortable

hotel, comfortable room, great gym and spa facilities and delicious breakfast

great staff .. great room service .. great facilities

the service was amazing the staff were very helpful and great for kids

free wifi

the breakfast was not included in the price

wifi required signing back in a few times, and the fridge was really small (couldn't fit a 2l

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

lower floor rooms had no view other than laundry bins

we were told it was a croissant machine but it sounded more like a laundry

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

the laundry was clean

because the hotel was quiet she let us have a late check out at no extra cost so that we could come back and

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

parking was a little awkward at times

clean, good food brilliant breakfast. great staff

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the

parking is hard to find a space around the pub

it felt a bit more like a staff elevator for dirty laundry, not for guests

a bit noisy from bar next door

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service,

everything was clear about our room, where breakfast was, the bar and lounge area

you can eat it in your room or in the bar downstairs

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

the breakfast wasn t very good. the scrambled were awful. no oats.

wifi was poor and no parking (even for blue badge holders)

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

laundry and breakfast with communal kitchen

noisy delivery of laundry very early in morning

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

facilities room service the staff except check in lady at reception was exceptional the decor

breakfast was lovey lots to pic from , also very friendly to kids

they didn t have room service , also the quality of the breakfast.

lot of creepy crawlers managed to get into the room and the wifi reception wasn t as speedy as would ve like

all the staff front desk breakfast team dinner bar staff the leisure staff i could name them all just amazinggg

room was a great size everything was clean laundry was lovely and fresh

bar food was delicious

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

continental breakfast complimentary (the pastries were fantastic

small room for three people and no laundry service

free car parking

the kids had their own beds and there was enough space for us

easy to get to. easy to check in and find our room. parking avaliable

rooms are clean, parking is easy, staff are amazing

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

my partner felt like she was being watched in the gym

there are two dining options one more formal, the other bar menu

we had sandwiches from the bar as we had a big lunch earlier and these were also excellent as was the wine list

the room service was prompt and the food we ordered delicious and just what we needed

laundry rooms while serviceable, needed a tidy-up

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

self service laundry on the forth floor

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bedding felt damp, and a terrible smell of damp laundry lingering

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry right next door was handy too

laundry was easy due to the laundry matt kiddy corner to the hotel

breakfast is a la carte, and this makes it super fresh

bar really good of the evening

excellent free wifi

parking was easy, some snacks and drinks available, everything you need for a short stop over

access from the m3, parking available and also close to the local amenities and rail

very helpful and friendly staff, parking available outside

no lift and no proper bar ( vending machines)

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

wait for room service

room wasn't until 4 30pm , pillows , room service took over 1 hour

unfortunately kids cant use the pool.

staff was helping and parking was good.

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

i loved the little bar and bar food service on site

wifi was excellent in the lobby and in the bar/restaurant seating area

good breakfast with oat milk available and blueberries, non- sugary oat type cereals

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

the staff were amazing, gym and pool awesome, room very good!

i think it was fine. any thing that was uncomfortable was rectified by room service.

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

small bar downstairs for that evening drink which also doubles as the breakfast area

well appointed room, good wifi

neat and clean. good room service. close to public transport

my laundry was lying in my room for 3days

cost of drinks at bar were very expensive!

parking excellent

stronger wifi signal. most locations now have average strength vs really good coverage.

dreadful wifi fake food (sandwich advertised as berkshire ham) see photograph

i somehow expected in-house laundry facilities, not an outside service provider

don t get fooled by the laundry bags, they do not have a laundry service

onsite laundry facilities

always love the shower in my room and breakfast is excellent

it could be a bit noisy if there were kids next door.

great food and wonderful room service

gym was a let down

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few

wifi was spotty. connection did not stay during periods of the day.

small gym but would have appreciated if it was larger and better equipped

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

hotel location was perfect for kew gardens and the parking arrangements outstanding

wifi in the room was a bit hit and miss, ok downstairs

good free wifi access

breakfast was excellent, my wife had room service and no tray charge!