our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

very modern clean accommodation, at a good price. secure parking and free wifi were provided.

nice atmosphere in hotel and lovely restaurant and bar which served coffee, food, and alcohol

private and secure parking which was a great plus and the food i ordered from room service was great

staff and location, good sized room and loads of free and secure parking

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

peter and tina, thank you, to the other reception staff and breakfast room team whose name i don

room quite small. bar prices expensive

the layout very nice with separate spaces for the double bed and sofa bed allowing us to put the kids to bed

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

room noisy was on ground floor outside laundry with constant machinery noise.

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

no laundry facilities

laundry carts being moved 10pm and 5am

nice room convenient restaurant and bar nice and quiet

a little noisy as our room was above the bar but once the pub closed it was quiet.

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

bit of confusion over room type booked & access/parking during race but all got sorted.

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available

of parking spaces

friendly staff, quiet, clean, good wifi.

the bar is very comfortable

nice and cozy pub with fireplace and good music

great bar and restaurant with genuinely fantastic food

beautiful view of the church, cosy bar and excellent restaurant

building, with a lovely fireplace in the pub downstairs

to close the bar early so our group couldn t get a drink - this was then rectified as somebody came over and

i was upgraded to a room with a balcony and was given an late check out with no extra

great place for kids they loved the pool and box hill

the pool the rooms the building itself ! the cuisine

room we had was set aside for pet owners as it has good grassy walks right outside your door

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

good parking

cleaning car park was absolutely pitch black when i got to the hotel and the last available car parking spaces

rural location with spacious rooms and gardens and ample parking

they even offer complimentary cookies and milk for kids, we didn t have it but it s a nice touch

the pillows and room situated over the laundry room. the road works and diversion.

very nice pet friendly hotel with friendly staff

shame spa was out of order

contacted on the day for an early check in

nice staff very accommodating next to silvermere driving range which is paradies for golf

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

wifi also slow

big breakfast choice, loud room doors, long wait for room service, decor bit tired, if it was a bit cheaper

wifi worked

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

pool wasn't open.

room service could have been quicker x

the long bar they did not have magnums of whispering angel, which we were drinking in the

the wifi worked perfectly

the kitchen concept was great

there was a guest kitchen with lots of facilities and breakfast

well equipped. nice kitchen.

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

no room service after 9

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

n/a did not have breakfast

was extremely comfortable, welcome cookie was much appreciated by my son and the late check out time for the

they permitted a late check out free of charge

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

food room size laundry

was trying to sleep we had to get up the next day early and we was disturbed the both nights with kids running

size of the room, modern, children s play area, kids eat free

parking was in the grounds which was an added bonus as some places have no facilities so that you

were no contact numbers for room service so i ended up calling the hotel from my mobile to ask the rs contact

everything but the gym :)

book ed the hotel as it advertised a 'gym'

great for kids to run around

good location with convenient on site parking

comfortable beds and good bar and thai restaurant on site

wifi was a little suspect but got it sorted

the bar and restaurant were excellent great food and great friendly company

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

laundry left outside my room for 24 hrs

breakfast excellent

the glasses for the breakfast needed cleaning as they were all not properly washed

you can swap room service for a glass of

free wifi was of good enough quality to stream on laptop

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

noise from laundry staff at 4.30am waking me up!

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

room, great location in a very pretty town with lots of restaurants and boutique shops, great wifi connection

my laundry was lying in my room for 3days

parking excellent

excellent breakfast staff very pleasant thank

everything was so perfect the room service, the prices

a great touch that santa came to the table to meet the kids

also no laundromat facilities on site, would be ideal for guests requiring laundry services

so well themed, in all areas not just the rooms. staff helpful and great with kids.

staff could not do enough for you we arrived early, got a great parking place and our room was ready 2 hours

spacious rooms and perfect theme for the kids, they loved there stay and room.

100 for 2 people for one night with breakfasts and access to a swimming pool is really amazing

small room for three people and no laundry service

the kids had their own beds and there was enough space for us

a little cramped for our growing kids on a sofa bed in a family room but otherwise great.

location, easy parking, clean, nice rooms, staff are very friendly, engaged and jeanette who serves breakfast

allowed us early check in

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

parking was a little issue but nothing major

the bar snacks (we had beef sarnies) are exceptional

in addition i was disappointed that even though room service was available, when i wanted a full english

wifi access poor.

excellent bar area comfortable beds

rooms were good size and breakfast was excellent. and the pool was great for the kids.

pool area need updating.. but it was still ok.

the pool was children friendly

the hotel computer was down so no wifi and couldn't pay bill so just hope that they do charge the correct amount

the room, spa and the staff.

spa was great, as was the gym, lots of equipment available

room service

kids facilities are amazing, and i can't wait to bring mine here, and there are kids clubs and a

plenty to do and see for adults and kids

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

had great room service for dinner

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

superfast wifi for

band,staff,accommodation, good car parking....decor....bar.... excellent

food, cozy, service. nice room. decent size. room service option. online ordering.

even the staff that were on the night before were an absolute joy at breakfast

wifi is a bit patchy depending what your room in, could do with some wifi extenders located so that

room service order had a long delay, but this was obviously due to the world cup fever and can

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

room being next to the laundry and having washing machines spinning late at night

stay was wonderful but i couldn't find wifi instructions in the room

bar staff were exceptionally welcoming and friendly

location, plenty of parking and seating outside

small issue with the laundry which was eventually positively solved

room service was bad

location close to gatwick was perfect. comfortable beds, good buffet breakfast

the food ordered from room service wasn't great.

the wifi in our room was poor and kept dropping out.

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out

wifi was a bit slow and the flower pot now has no dedicated parking.

free room service and the food was outstanding

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

an alternative hotel/parking for trip from gatwick it was fantastic to arrive, have breakfast and leave in such

have liked large table to eat food at from room service

kids liked it because of the raise beds, but without windows it was impossible to cool the room

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

no service charge for room service.

shame there was no room service for breakfast

breakfast was only warm with cold scrambled eggs. room service a bit on the slow side.

good breakfast

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

the room service could have been better

dear, the twin room we had was just like it had been a former laundry room/ cupboard

with 2 kids under 5, was a very uncomfortable night

was also on a corridor with a very noisy family group whose kids were running up and down the corridor, and

hotel offers room service yet no one answers the phone and even after calling reception for help, help wasn

bar was very cheap

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

wifi was a bit hit and miss

bar had a great atmosphere, location was perfect

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really