clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

wifi wasn't working as well

shower extractor fan didn't work, there were no water facilities in the gym

breakfast fine

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

there was room service available and staff were all very nice

wifi was also not great as my computer firewall blocked it as unsafe

dog friendly with a dog bed and complimentary treat bag, parking onsite and fabulous breakfast

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

i could not log on to the free wifi.

wifi didn t work tv didn t work either

even gave me a late check out

noisy estates/laundry yard banging early in the morning and during the day

there's no laundry service

a room overlooking the laundry

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

struggled with the wifi but believe this is due for upgrade

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our

restaurant and bar area, comfortable rooms with lovely housekeeping staff

very friendly staff, easy check in, on site parking, & comfortable rooms.

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

couldn t get the phone to work in the room, so when i called from my mobile to order room service, i got put

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi kept going down

ate dinner, breakfast and a carvery lunch in the hotel

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

we have the room with the mini bar fridge yet it was empty maybe i miss read.

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

parking is a little scares but the team at the hotel make it work the best they can!

offstreet parking

the bathroom was good, as was the wifi

tried to order room service but no one answered phone

wifi worked well

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

all room lights blazing, overpriced breakfast and restaurant options - claimed high speed wifi in all areas

night very long wait for room service

the bar staff on sunday also very friendly

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

gorgeous place, perfect location, parking free and on site and staff were so friendly

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

noisy outside from early morning with laundry trolleys and bins being wheeled past!

tidy laundry left in corridor, although i m sure this was just on change over.

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

there was laundry all left in the corridor

gave my baby's clothes to the laundry service for washing

we also had access to the gym and pool which was a bonus

beautiful location and hotel. staff very friendly and great with the kids

loved staying here, beautiful big rooms with high ceilings, and a great breakfast

room service-- far to long a wait

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

the spa offerings

got early check in and a little helpful late check out

great location great staff - especially the bar lady from ukraine

we stayed one night with 3 young kids and then the 2nd night just as a couple

lovely hotel, very clean and spacious, friendly and helpful reception staff, breakfast was good, would definitely

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as

to get a pot of tea when we returned after the rugby match but we got a takeaway cup from the bar in the

all bar and catering staff excellent ud83dudc4d

one of the highlights of our stay was having free access to the spa facilities throughout the sauna, steam

we were told it was a croissant machine but it sounded more like a laundry

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

lower floor rooms had no view other than laundry bins

the laundry was clean

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

located in an great area, ample private parking, lovely, clean room with bath

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

properly pet friendly, and very close to cannizaro park, which is a real gem

room was ok and the duble bed was large but not large enough to share it with 2 kids as the hotel failed to

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service,

bar is a lovely atmospheric place to enjoy a drink

room service: one order of fish and chips, no drink: 25 pounds

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no

free tea and coffee in room and good wifi

comfortable nights sleep and free parking

seamless checkin cleanliness complimentary off-road parking can-do attitude or the staff extremely helpful

hotel is very well sited and easy to find with ample parking

room was a great size everything was clean laundry was lovely and fresh

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

great bar on the ground floor

great food friendly pub would highly recommend breakfast was fantastic thankyou

they also provide free breakfast

also no laundromat facilities on site, would be ideal for guests requiring laundry services

charging of using pool facility

open the restaurant for people arriving could not get any lunch for kids

can't fault anything about my stay this is my 2nd year staying with the kids i will be back next

check out was super easier and they gave us a ticket so we didn't have to pay for parking on the way out

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

price and from an ease of use, i would have expected the hotel to have easy and free access to wifi rather than

breakfast was fantastic, freshly prepared and delicious

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

limited selection of room service food

was no availability to the spa as was all fill and 25 pp is a lot if you ask me

i really like the simple online parking arrangement.

decor - lighting - parking - access to wifi was simple

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

wifi is annoying as you have to log in everytime with names and e-mail over and over again

the breakfast was superb

room service was excellent and so was the pizza we ordered

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

room and room service was up to par

clean, tidy and has a good gym attached if very good.

the wifi poor connection

it felt a bit more like a staff elevator for dirty laundry, not for guests

very good location with on site parking

convenient and great car parking also

there s no restaurant (although breakfast is available) and no room service

wifi is poor, so needs looking at

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

room quite small, weak wifi signal strength in particular room

neat and clean. good room service. close to public transport

lovely hidden gem with a bar downstairs to relax highly recommended

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good,

limited wifi in room.

room service very poor

gym could have been better pretty small and little clumsy

reception service is warming. room service is also good.

beautiful decor, friendly service, secure parking and amazing breakfast.

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

free and safe parking, warm welcome, beautiful decor, excellent food, free wifi, nespresso machine (that's a

no extra costs for room service, but staff tried to charge us twice for the food delivered

exceptional staff, beautiful decor, well stocked mini bar & fresh milk in the fridge!

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

parking was easy, some snacks and drinks available, everything you need for a short stop over

location and cleanliness . free parking . near public transport

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

to locate and ideal for parking on the front of the property

the bar and restaurant were excellent great food and great friendly company

nice bar and quiet sunny back garden

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

we did not try the breakfast, as it was too expensive for a family of 4, no kids discount, and looked like a

kids here in a twin room facing out to the construction work, so felt privacy was lacking

room service was slow - had to go to the bar to pay after waiting over 20 mins for server to bring

the hotel has a great buffet breakfast with the option for room service

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

great value awsome wifi and good breakfast

food from the restaurant was mediocre, to had room service which was excellent but the caesar salad i ordered

onsite laundry facilities

i somehow expected in-house laundry facilities, not an outside service provider

don t get fooled by the laundry bags, they do not have a laundry service

the only two problems that we encountered were that the aircon guidance was in spanish and the wifi had no

staff and the breakfast, wifi was good

laundry facilities and gym were both available, but both very small, and away in a corner of the

wish there was laundry in unit

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

gym room and laundry room too dark

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

clean room, comfy bed, friendly staff,delicious breakfast, bus stops nearby.

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

modern stylish hotel - receptionists very polite and helpful - great bar area

check in and late check out

loved this place, the pool and gym were to an amazing standard, staff were friendly and rooms we spotless

the hotel computer was down so no wifi and couldn't pay bill so just hope that they do charge the correct amount

friendly staff , comfortable stay, lovely breakfast

disappointed the spa was not open.

well-decorated, comfortable hotel with pleasant bar and dining area, good size room with comfy beds

the gym, pool, sauna

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry rooms while serviceable, needed a tidy-up

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

self service laundry on the forth floor

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

wifi was a bit slow, also the room service says collection which was slightly confusing at first

2) nice beds with very soft mattress; 3)very quiet -good for tired tourists 4)sauna and pool 5)good price 6

rooms were clean and room service was very efficient

wasn't made aware of how to connect to wifi

kids loved the pool and the hotel room was spacious and modern

had a lovely stay kids enjoyed the pool and dinner and breakfast

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

laundry room was a big asset for a longer than average stay

decor is absolutely stunning and the room is equipped with everything you need and has a seperate laundry room

gorgeous design, great location, easy to use laundry and really does feel like home.

the basement laundry was very handy

was no laundry available so we had to go to one nearby

no laundry facilities or laundromat close by

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

laundry facilities were expensive

laundry would have been good but mainly because i was on a rowing course and kept falling in the

no reasonably priced laundry nearby.

the hotel has newly furnished rooms with kitchenette and laundry facilities

had to do laundry down the street at a laundromat was quick and convenient

were placed in the annexe and at 5am a laundry delivery arrived , the trollies have solid wheels instead of air