the pool was children friendly

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

wifi connection could be better. tv apps dont work

ve been before i love the comfortable bed and room and use of spa area - breakfast is good

location cleanliness breakfast

my laundry was lying in my room for 3days

staff offered to pay for our desserts as they felt embarrassed by the poor quality from the kitchen, but we

room, good breakfast with choices of good quality

00am one would expect the kitchen

the provision of ev charging was very much appreciated with space available each time i needed it

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

was able to park over the road , but would have liked it made more obvious that parking was on street parking

the toilets in the bar could do with updating

none or very little car parking.

clean, good food brilliant breakfast. great staff

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

kids had so much fun exploring the marina wildlife and there is a rope swing for them to play on

location was extremely pleasant, staff ultra helpful, wifi excellent

parking was a little issue but nothing major

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

wifi was a little suspect but got it sorted

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

good location with convenient on site parking

good location, parking, very clean

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

they welcomed us at our late night arrival and their bar was open even later

20 for early check in

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

laundry was cleaned as communicated; very good

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

location was superb, we loved the spa overlooking the track, and weather was very kind to us with lots of sunshine

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

location good for accessing golf.

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

lovely location,clean modern room,nice property,free parking

secure parking

free wifi

and the option of room breakfast room service

added bonus of plenty of secure on-site parking

we had to park on sainsbury's car park which is a short walk away but when you have luggage and kids not very

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

not acceptable to have laundry bags lying in the corridor

breakfast is wonderful

the pillows and room situated over the laundry room. the road works and diversion.

the gym, pool, spa, and grounds were beautiful and well kept and we had fun using them all

all the staff from check in to restaurant and bar were very friendly & charming with nothing being too much

wardrobe/kitchen unit is dangerous on the top end corner

restaurant staff - and the chef(s) / kitchen staff - were great - both dinner and breakfast.

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

room service chips great but bread was far from fresh so sandwich poor and not eaten

room service but charged for bringing food to the room there was only indian food and everything i

ate dinner, breakfast and a carvery lunch in the hotel

friendly obliging staff: we were given a late check out without any hassle

very helpful and friendly staff, parking available outside

good communication and the option of a car parking space

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

good wifi

interiors , location , small touches late check out

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for

the option for a late check out was greatly appreciated as well

to have to load an app to order from room service

issues staying logged into wifi

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

also my pet hate is when you pay for hotel accommodation and the have to pay to use the car-park - only a

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

staff, amazing food, and very pet friendly

our superior room really was superior with a separate sitting area with a sofa, fireplace, television, large

was superb and the bar and restaurant family friendly

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

wish the gym facilities were better and there was a pool. perhaps some more spa services?

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

room service meal was cold and tasteless.

a spa or a massage facility would have been nice for tired travelers

couldn t do own laundry and would have liked more tea selections

s there a laundry service available or a laundromat nearby? i forgot to ask!

place had an unusual smell, a combination of wet laundry and incense(

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

no self serve laundry facilities, charge to use the fitness center

also no laundromat facilities on site, would be ideal for guests requiring laundry services

for dinner / breakfast/ swimming where very hard and should possibly be thought about vs rooms also the swimming

we loved everything, i wouldn’t recommend as a relaxing stay, it’s a kids dream!

wifi connectivity.

would have appreciated good wifi in the hotel rather than having to registering to sky cloud

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

i was particularly impressed by the ease with which i was able to get a late check out, to 7

close to terminal 4, i was traveling by myself with two small kids

kids loved the christmas lights and decorations

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry facilities

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry service

noisy estates/laundry yard banging early in the morning and during the day

there's no laundry service

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

15h no linen from laundry, entering room at 16

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

the breakfast is exceptional

ev chargers didn t work breakfast very slow

the hotel,, fragrance of the toiletries, more than adequate choices of breakfast, ample car parking spaces

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the hotel itself was really nicely done, the bar downstairs was really nice, the gym facilities were good

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

grapefruit in the breakfast buffet was fizzy!

young waiter in the bar /restaurant was really helpful as we were in a hurry

the bathroom was good, as was the wifi

room was very comfortable and clear instruction of what to do with mini bar and room service

the bar was comfy although we didn't eat here the food looked nice

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

we liked the pool facilities we liked the design

unfortunately, there was a large contingent of chinese kids leaving a mess everywhere

pool facilities was a perfect way to finish our holiday before our flight the next day

breakfast had a great choice of food

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

with self-service laundry facilities

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

there is a laundry with washing machines and dryer available for a small fee which we found

for those that needed to wash there was laundry facilities available

very family friendly - the kids particularly loved the little play teepee in the room

parking conveniently wasn t always easy, but assume it was oversubscribed due to a golf event

there is any criticism, it would be the spa facilities

in and outdoor pool, gym, spa, restaurant

wifi sometimes dropped out, but didn't really mind as we wanted a break from our phones whist away

laundry, crockery left outside our room on arrival at 3pm

starred restaurant, wonderful and helpful staff, a very good outdoor heated swimming pool and a spa with high

and the wifi worked perfectly

reading at the fireplace at 21

property, truly pet friendly, good food and bar

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

good wifi available in room

i could not log on to the free wifi.

tv, free wifi, quiet area, free parking next to hotel.

gym, restaurant, rooms were super spacious

my room was immaculate, spacious, and very comfortable

the little downside was the swimming pool as it is not a part of the hotel itself but they looked after our

time for breakfast but location perfect as i was attending a business venture actually in one of the

same as room service

comfortable bed and good air conditioning plus a handy laundry

just tiny details like laundry bags, being given bottled water daily, shower cap.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

clean & tidy & also had a guest laundry

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

wifi access didn t work - didn t need it so didn t follow up

well appointed room, good wifi

he politely and diligently responded to my requests for room service

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

pool

was clean and comfortable, staff where all friendly and helpful, spa facitiles was great and opened till late

the wifi poor connection

laundry carts being moved 10pm and 5am

no laundry facilities

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

of parking, good wifi, comfortable room

maybe the pet friendly rooms deserved inferior facilities or maybe all the beds are the same, i m not sure

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

gym is huge, room was very clean and it looked great and new

rooms are good, bar area good, modern hotel with a young vibe

clean, modern rooms. good enough gym. nice, breakfast with a range of options.

we had emailed moxy when we booked our stay to ask if we could have early check in and we were advised that

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking

pet friendly, good transport to and from airport

to say a big thank you to one of the staffs named hilda who accomodate me and my kids and gave us breakfast to

no laundry

swan shaped towels, rose petals and cake in our room

we found old crisps under the bed and a kids sticker on the draws both not ours,

sports bar was good value for money

was a bit to soft for me although kids slept great

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

bed far too small for two adults

there was room service and the food was pretty good

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

laundry services

gym is too small for me but would be sufficient for most

offered a 'walk in bathroom' for early check in at 8am, which although was a quick turn around, was a bathroom

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

breakfast was excellent, gym was fully loaded. great bars and very good staff.

no laundry facilities

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

ev charging facility

to departures great amenities quite clean very welcoming staff both at front desk and in room service

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was

no laundry service on weekends.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

evening meal in restaurant a bir disappointing, will try the bar next time.

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

had a late night flight out of heathrow and the hotel allowed us to have late check out at 3pm for no

the only thing missing was the shoe horn and laundry bag.

they gave us an upgrade but frankly who care when your kids are 2 floors away

my mommom and i loved having breakfast in bed, and the hotel s layout made traveling through heathrow smooth

this was amazing we i was traveling with two tired kids

in the airport terminal v clean and modern great gym

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

had to have 2 rooms but the bed allocation meant all of the kids in one room unattended and down the corridor

bar staff/waiters were outstanding nothing is too much trouble, extremely attentive, polite, quick

location. room was really clean and wifi was okay.

limited options for dining with kids and pricey.

the air conditioning was also top rate and the wifi was perfect for me to finish some work before our flight

when we called for room service, we were told we couldn t get it because there was one person on duty

i coudn't get the wifi working on the tv so had to watch normal television program

the breakfast offered a good variety of choice and definitely set you up for the day

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

room was good and was able to get an early check in

we used the swimming pool and sauna which was also nice

nearly midnight for absolutely ages and the entire hotel had to evacuate, had to get my sleeping kids out of

no hair dryer. no laundry bag.

we had kids with us and when we first entered our room the pull-out couch was out and made up for the kids

stead of 3pm), we did have to pay for early check in but they gave us a small discount which was lovely of them

breakfast was very good. all staff were extremely helpful.

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear

great to be able to use the laundry for washing

super convenient to do laundry before the next flight

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

more laundry facilities would be helpful.

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

not getting early check in

lots of kids booking cheap rooms to have partys and get drunk during lockdown

wasn't told it was right next to the rubbish collection and laundry truck pick up area

36, ground floor: next to laundry, smell of detergent overpowering

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

room service was prompt but my poached eggs were like bullets and i didn't have time to send them