room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

the dinner and breakfast were superb, and the wine matches sublime

breakfast was very nice too

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available

excellent standard of food and drink and lovely ambience in bar and restaurant

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

breakfast was delicious, however do not go by the room service card in your room - that

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

wifi easy to log in too

a convenient location, room was massive, super comfy, room was a amazing and the lounge and bar were lovely

the pub itself is beautiful with a great restaurant and cosy bar space

wifi worked well and a bottle of water was waiting for us on arrival

we had a small issue with a fireplace of the room, and they addressed it immediately

nice and cozy pub with fireplace and good music

no room service, no in room dining.

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

the wifi kept dropping in public areas and was not accessible in my room.

good evening room service

no room service.

photos showed a gym but there was no gym

the room was so small that the person bringing in room service could barely fit

the gym was really not great!

service, location and parking

room service. got cold food

due to the new restrictions there was no room service after 10pm which was completely fine but there was no

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

parking rooms and staff

enjoyed the pool

grounds and location, plenty of parking

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

had a small, cosy room and had room service before our flight from london gatwick airport to dubai the next day

room service took a while to come, therefore the meals wasn't always hot

no food after 9. no room service.

dear, the twin room we had was just like it had been a former laundry room/ cupboard

no wifi

wish wifi was available in room rather then just at reception

room service available because there is no staff

bar staff very helpful and made us food just before closing bar food, was lovely food.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

they even offer complimentary cookies and milk for kids, we didn t have it but it s a nice touch

waited over two hours to get our main course, some people had plates others didn't, staff are all kids and the

1 ev charger, which a guest left their car on from mid afternoon saturday until sunday morning

struggled a little with wifi connection in my room - but that might have been a 'one off' connection issue

small issue with the laundry which was eventually positively solved

convenient location. friendly and accommodating staff. prompt room service. quiet peaceful room.

there is a bar you can sit in, it's when you come in on the right, reception desk on the left

we ordered room service and the food was very tasty

location ample parking, quick check in process very helpful at the front desk felt safe and all the correct

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

spent our wedding night here, the staff were kind enough to put rose petals in our room

room service; reception

took a little time to get served at the bar on 2 occasions. no lifts.

small room for three people and no laundry service

it was lovely! from the room to the bar to the breakfast facilities

average self serve breakfast wifi intermittent no bath

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite (2min

kids running around at breakfast. bloody nightmare

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

kids food for free and mini fridge complimentary

i couldn't see any information in the room about wifi, breakfast times, check-out times etc

great breakfast, good wifi, clean property close to the airport

prices in the bar and restaurant are a little too pricey

no laundry facilities

laundry carts being moved 10pm and 5am

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

also, they said pet friendly and, unlike some, it really was pet friendly with a nice garden and allowing well

good wifi

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

very clean and nice rooms, nice staff, nice breakfast buffet and very close to gatwick airport.

comfortable room, beautiful towels in the bathroom very pleasant, helpful staff and a very good breakfast

wifi did work in the room,

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

room was located next to the laundry and reception and across from the kitchen

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

breakfast. not enough options

the breakfast started at 4 am, although not much of a spread but just nice for an early morning

the continental breakfast of toast and ham kids cereal or strawberry yoghurt... not great.

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

in a quiet neighborhood close to airport the family owned compound is lovely with swimming pool, hot tubs and

there was a microwave and jug in the room and the kitchen

couldn't get wifi to

lovely owner, very helpful and very well stocked kitchen. bed was super comfortable

+ bed laundry were dirty and old-fashioned

bar closed at 12 midnight.and no room service after that time.

wifi problem

can't think of anything except no wifi in the rooms!

the outdoor bar was too open.

i saw signs for a laundry but didn't use it

iron board in laundry room would have been a bonus

guest laundry is always useful but that's not a deal breaker.

they had an laundry guests could use

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

convenient for flights, great chinese restaurant, was pleasantly surprised to find they had a gym

were very basic and looked particularly diy and not liked they had been produced by a hotel kitchen

proximity to lgw north terminal is superb, facilities are good, gym, restaurants etc and the rooms are clean,

did not have the breakfast

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

location. shuttle bus. early check in. kind staff.

the room was very small and not really comfortable, the ac didnt work correctly and the wifi cut in and out,

lovely ambience. food and bar lovely. rooms very clean. stylish. pillows were the best !

the pillows and room situated over the laundry room. the road works and diversion.

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn

great location for my visit and work meetings and very close to a super golf course to keep me occupied in the

also the steam room had a slightly dirty smell to it, the sauna and the pool were lovely though

could not swim on saturday morning as they have kids lessons until midday

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

a recent stay the wifi went down which i know can happen but no-one on reception warned me and reception didn

wifi quality

room service weren t told we had late check out so they came in whilst i was on the loo

laundry was terrible

the only way to use the guest laundry is to download an application

the 24/7 self service laundry facilities were convenient and affordable

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

i didn't have a chance to try the restaurant or the bar but will definitely be back.

wanted a night away from the kids and a good nights sleep we were left very disappointed as we barely slept

food but was told that the kitchen was closed at 9 but that there was sandwiches available on room service

we ordered room service one evening and tray remained uncollected for a good 24 hours

kids playing right outside our window in close private house garden, thin walls in our annex room,

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

room service food was excellent and delivered quickly

the gym is small and a lot of items didn t work

had to pay for parking, room air con unit was thick with dust, wifi was very sllow

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

beds comfy. had a bath. tea and coffee provided. had a late check out for free.

a glass of prosecco in the bar before a good nights sleep in the super comfy bed, they were like marshmallows

bar and restaurants also

good parking provision

the food was fantastic and the room service breakfast was exceptional

niamh who worked in the restaurant and bar was brilliant, she was great and even bought me a blanket so i could

the staff and the decor and amazing breakfast ! excellent aperol spritz at the bar too!

the staff where friendly, the room was clean and comfortable, the hotel offered room service

wifi excellent

off road parking, good value for money, choice of what to have for breakfast, friendly staff

helped me with the parking of my vehicle within the grounds as it was a bit tight for a van

off road parking a boon

wifi was free with ample parking

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

beds were really comfortable which helped especially before a very long flight with kids

quite a walk with kids from terminal to hotel, so use the shuttle.

realise it was about an 8 minute walk (not great with heavy cases & kids)

the bed was amazingly comfortable, staff very good, lovely decor, ample parking.

plenty of parking

relaxing cosy bar area

we had drinks in the bar which were very reasonable and breakfast which although a busy time came quickly and

journey, but the internet connection was very slow :( and only one choice of lager/ale in their bar :) motorcyclists

also no laundromat facilities on site, would be ideal for guests requiring laundry services

check out was super easier and they gave us a ticket so we didn't have to pay for parking on the way out

wifi wasnt very good really

breakfast was amazing, free easy parking, really helpful staff, especially julie

down fall was the wait for food in the safari bar & grill, over an hour and it wasn t busy, ended having to

stay very comfortable room gym pool clean , evening menu limited but what was on the menu was well

wifi excellent wherever you are in the buildings

fish and chips in the bar when i arrived also hit the spot

excellent parking for my truck best breakfast i have had. friendly staff and very comfortable.

only thing i would change is the gym facilities

laundry facilities and the food in the restaurant was very expensive

i wish they had some stuff for kids for swimming like baby tubes so that they can float.

the gym could have been slightly better

travelling with three young kids too and they all loved it

the wifi didnt work had to get somebody to come connect it for us

clean laundry on bed and towels in the room

first off called on the day to ask for early check in which was granted and code was sent to me and when my

wifi access was lacking but it was only minor

no room service

no wifi in room

food room size laundry

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

clean, fantastic shower, our beds were very comfortable, excellent housekeeping quality and room service

large room. plenty of storage. easy to use wifi. great choice at breakfast, with decent coffee.

good location, parking, very clean

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

only criticism - wifi is almost non existent and shower is very tiny, i

into the bar was daunting at first, but i think that s being reviewed

great parking and close to shops and restaurants

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

gym