the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the wifi could be better

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

free bed for under 17s, comfy room, late check out

room service chips great but bread was far from fresh so sandwich poor and not eaten

wifi was great and reliable

wifi was bad

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

there was room service available and staff were all very nice

the 2 young staff serving at the bar and karen looked after my drinks and orders

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

wifi a little random in the bedroom

family room was excellent and the kids particularly enjoyed the ‘toy box’ that was in the room too

there was a big double bed and bunk beds for the kids

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the wifi even held up for a few games while my partner was getting ready

lovely atmosphere in the bar area

small. gym

noisy estates/laundry yard banging early in the morning and during the day

a room overlooking the laundry

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

even gave me a late check out

tv, free wifi, quiet area, free parking next to hotel.

good wifi connection

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

none or very little car parking.

good bar & food

wifi wasn't great. room did have faulty radiators (but they added a standalone heater before)

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

very central location with free parking

parking at the front is a bit tight for access

the bar does get busy which also has seating outside but we didn't hear any noise from our room

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel

wifi access in the bedroom was unavailable. access only available downstairs.

the bar and restaurant were excellent great food and great friendly company

no wifi

good location with convenient on site parking

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

early check in and extremely clean

ceiling of the swimming pool could do with some attention but that is being really picky.

slow wifi, noisy heater in room, had to turn it off and restaurant not open on a sunday evening.

place is so nice and clean with a nice pool

maybe the bar can close a bit later

also no laundromat facilities on site, would be ideal for guests requiring laundry services

we arrived early, got a great parking place and our room was ready 2 hours early amazing rooms kids loved their

the swimming pool and spa facilities complete the experience

we loved everything, i wouldn t recommend as a relaxing stay, it s a kids dream!

would have appreciated good wifi in the hotel rather than having to registering to sky cloud

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

staff were amazing, safe parking, good breakfast, lovely area

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

the bar and room service close very early

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

use of the spa and pool

gym access in particular was outstanding

to locate and ideal for parking on the front of the property

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

excellent free wifi

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

night very long wait for room service

wifi in all rooms please and if not please advise when we book...

the bar staff on sunday also very friendly

after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have

couldn t order any room service after 9pm

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

tidy laundry left in corridor, although i m sure this was just on change over.

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

noisy outside from early morning with laundry trolleys and bins being wheeled past!

laundry baskets still blocking the corridor at

gave my baby's clothes to the laundry service for washing

was very unhappy when using the “spa” as it was a cold swimming pool full of kids and no “hydrotherapy

room service menu limited no mini bar night light in bathroom cannot be turned off

the restaurant and bar service was top notch

the room was great as was the spa and view from my room

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time

we were very hungry on arrival and there was no room service available.

great bar and dj for a friday evening

the reception and restaurant and bar staff amazing

my laundry was lying in my room for 3days

is good, lots of parking, staff is lovely and friendly

breakfast and eating facilities very

waited a while from breakfast to be replemished

the provision of ev charging was very much appreciated with space available each time i needed it

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

in a great location with free parking outside

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

car parking

lower floor rooms had no view other than laundry bins

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

we were told it was a croissant machine but it sounded more like a laundry

were woken at 5am by someone delivering laundry bins right outside our window

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

breakfast was very basic :) wifi also needs some improvement.

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there is room service available until late

swimming pool room

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

the room service was brilliant and the staff was easy to get along with

lovely hidden gem with a bar downstairs to relax highly recommended

wifi code displayed in the room - had to ask at reception

room was a great size everything was clean laundry was lovely and fresh

no information sheet or folder giving information about meal times, wifi etc no chair in room

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

good breakfast, friendly staff

bar food was delicious

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

they welcomed us at our late night arrival and their bar was open even later

can t fault it. appreciated the free parking and wifi with no hidden extras on your bill.

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

could not find anything to complain about, only noticed that maybe needed more staff on the bar area in the

very comfortable rooms, great location and the staff were very good, particularly the bar staff.

no phone signal had to go outside to make calls wifi very poor impossible to do business

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

was included, good wifi, fridge in room

hotel isn't kids friendly and the first desk workers aren't pleasant

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

kids being loud jumping in the pool but sorted very well

bar and restaurant was very chaotic, i left and ate a local pub

wifi is really poor especially on the 4th floor, and because the hotel is soundproofed your mobile

more variety at breakfast

for those that needed to wash there was laundry facilities available

with self-service laundry facilities

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

easy to access, a self-service laundry, price was great.

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

unfortunately kids cant use the pool.

we then ordered room service so no need to even leave the room, a much needed

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

decor - lighting - parking - access to wifi was simple

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

a bit of a long walk especially with little kids

location is fantastic too as was the very late check out we were able to have

the gym was nice too although a little

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

we use woodland park as an easy way to get to the surrey golf courses

there are two dining options one more formal, the other bar menu

were room service items left outside our room, from the previous occupants, during our stay

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

couldn t do own laundry and would have liked more tea selections

not enough tea. watch out for laundry service ,excellent but expensive.

no self serve laundry facilities, charge to use the fitness center

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

club lounge was great - staff member fantastic and at reception we were offered a free late check out due to

room service very expensive

excellent front desk staff ud83dudc4f room was spacious. breakfast was excellent.

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

also the room service was really

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

room service: one order of fish and chips, no drink: 25 pounds

and they had room service

very clean and comfortable. the parking is an absolute bonus.

there was also free parking and wifi available

there was room service every day also if you wanted it

i didnt have the password for wifi

free tea and coffee in room and good wifi

the pillows and room situated over the laundry room. the road works and diversion.

the pool could be biggerthe

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

is very pleasant to stay in a hotel where all staff bar none anre happy, contientious and helpfull

very clean, easy to get to, room service was great and parking was easy

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

kids loved it

very friendly staff lovely room and the best breakfast i have ever had such great ingredients

gym could have been better pretty small and little clumsy

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few

i had a great breakfast stuff are very friendly an helpful we love it with the kids

we got a free treat for the kids on arrival

that because function was on gym was closed

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

the spa was lovely, felt so relaxed the room was spacious, clean & comfortable

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

excellent parking and wifi

struggled with wifi continually

lots of space for parking

location good for accessing golf.

all really friendly and helpful, the location is great, we needed to work during the day and the wifi was good

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

gym was clean and tidy, and the breakfast was great value with lots of options

and catered for it being my boyfriends and mines anniversary with putting cute messages and rose petals in the

we were weary from an overnight bus from scotland and were amazed to receive an early check in

hotel (pub with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

great location, staff and management team. bar service terrific too.

exceptional staff, beautiful decor, well stocked mini bar & fresh milk in the fridge!

no extra costs for room service, but staff tried to charge us twice for the food delivered

were unable to get the tv to work and the wifi didn't appear to be available

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

i didn't have breakfast.

no room service

not applicable. early check in at lhr soe skipped breakfast