laundry more complicated than it should be, maybe easy for others to figure out though so not major

great stop for a long trip with access to washer and dryer for dirty laundry

is amazing, there s so much to do around the area, the staff is really nice, and i liked the laundry room with

there was a laundry room with washers and driers i used once

i can do laundry with small fee

advertised laundry facilities turned out to be an arrangement with an external commercial laundry

laundry is outsourced rather than done in-house (that economising sense, for a 4-star hotel) and

they should do something about their laundry service

hair dryer, iron, ironing board in the room and laundry service at the hotel on demand, so everyone can go home

location and early check in

the laundry charges are very high and the in room spa charges were also very high.

laundry was too expensive

laundry attendant was combative and rude when i didn t fill out the form for laundry (i d never

great friendly staff, great breakfast, good gym, great room.

to book again there as had a wonderful weekend away with my husband and now want to take the kids as enjoyed so

i would have liked bigger gym facilities.

eleanor in the bar was a particular gem and was so welcoming and

no room service meals available due to work being done

construction work but it didn t bother us very small limited gym

paid for early check in but room wasnt

room service was very speedy, we had immediate help with all our luggage on arrival and departure,

amazing location, gorgeous rooms, the best mini bar i have ever laid eyes on

the bar area in the restaurant

to the honesty bar and lounge area

the attention to detail with every aspect of the room to furnishings and accessories and room service is second

what stunned me is how they treated my laundry, which was sent to my room packed in a box with packing paper

make sure your room is not by the laundry/service rooms

there's one area that could be improved, it s the late-night room service the menu was quite limited to

the gym was good the location is great

want to say that the staff was very helpful and kind, including staff at the reception, cleaning, room service

but more concerning, why are they using hotel rooms to do these tasks and not a business laundry room or cleaning

moreover, housekeeping was keeping used laundry in the corridor which blocks the narrow way leading to the

we had to negotiate piles of laundry and trollies to gain entry to our room

carpets, faulty lock on the triple room door resulting with my wife and kids locked in the room for a while

shockingly bad wifi

cks) in the bar after theatre

bed, really clean room, air con worked pretty much immediately & fantastic coffee via room service in the morning

good wifi access and free international phone calls for

couldn't log on to the wifi using my phone unfortunately

stuff, also breakfast was excellent anytime we decided to order something from the inhouse kitchen was always

laundry service: the clothes come back covered in plastic sheeting, with plastic tags attached

everything is great but the hotel laundry service is expensive and charges higher for women s shirts than for

gym roomy enough

beds super comfy, food via room service was superb

stayed with kids so room size was important

we were delighted that the hotel allowed us to do an early check in without extra charge.

the tattu restaurant on the top floor is an excellent asian restaurant and the hotel bar is also very nice

a huge bar/kitchen formed the living room and the bar was genuinely going out quality

location, having the loft room and fully equipped bar was fantastic, great attention to

2 bedroom loft apartment, the party room upstairs was so cool, sound system was awesome, the mini bar (if you

the only downside for me was that there was nowhere to do your own laundry on site.

most as if they intentionally came inside when we got back to our room); and no ironing or laundry facilities

bar fridge in room, laundry

beds were very comfortable and staff quick to accommodate you for requests such as laundry services

appreciated the free laundry

iphone/macbook cable for customer that would forget their own no bag for laundry cleaning is done late in

bit worn out noisy laundry bags or bins thrown right next to my window at 3 am

ordered room service and had to return to reception to pay

was no bar service on the night we were there, despite being told someone would be with us in 5 minutes

room service 24 hrs but no menu in room

i got a headache it was also next to a very loud laundry that banged all night, so he couldn t sleep it was

prices for laundry is very high

the hotel is on what seems to be a nice quiet road (albeit a bunch of kids decided to have a really loud party

here s why: overall - weak wifi throughout the hotel - breakfast room entry door was very dirty in our room

good location, room, breakfast.

our room was in the basement with the laundry room and all the staff congregating and chatting there

cheap cold coke at the bar (2

transport facilities, rooms very clean, staff very friendly and helpful, excellent breakfast and room service

room as was greeted with the news of an upgrade to huge room with original fireplace, huge georgian windows with

staff efficient and pleasant and welcoming, a 24 hour bar and room service

laundry service was beyond expensive

one day they even returned our laundry with another guest s clothes, which was unacceptable

the wifi kept dropping.

was a bit unfortunate that there was no spa in the hotel, and while we were told they have some partnership with

room service not overpriced compared to other hotels of this standard

the bed was really comfortable and big. the bathroom was massive. room service was good too.

amazing location, lovely bar and beautiful decor

bathroom (my daughter was afraid to wash), ugly room, terrible and expensive food from room service menu, impolite

the room service food was far from ideal

the hotel bar is cozy and the staff were welcoming and always ready to help

we were given a window seat which we were enjoying until the dirty laundry was left outside the window whilst

they forgot to pick up my laundry

they even offered to take our laundry out to a third party dry cleaner because we missed the window the hotel

excellent breakfast ! great start to the day and staff amazing ud83eudd29

great for our family of five with kids ranging from 5-18

lovely and central - about an 8 min saunter to the nearest tube ( holborn) beds were comfy and laundry and

kitchenette issue but the staff took care of the problem quickly.

fee for breakfast. some loud noise from next door but for only a brief moment.

great location and price got big room 3rd floor staff very friendly room very good with mini kitchen bought with

really liked the kitchen facilities in the room. meant i could make my own breakfast

the food was excellent and the bar had a great range of whiskeys

the food i ordered for room service was not great

rooms are small and the wifi did not work

bar was closed but i was told that beforehand

bar was closed for reno during our stay which was a shame, but we were warned beforehand

room was smaller than a bunker bin and next to a laundry that went most of the night

need hooks in the bathroom for towels. would save on laundry.

and common spaces (most of which unheated and used as service parkplace for rubbish bins and used laundry trolleys

no laundry service on site.

no on site laundry facilities at all, if travelling for business pre-iron!

room right by a maintenence alley and banging laundry bins from 0400-0600. awful

strength of wifi. tv channels did not match programs showing

there are additional charges for early check in, late checkout, and breakfast which does not have a lot of

s a shame the bar etc isn t open but that s obviously not the hotel s fault given the current guidelines

didn t take breakfast i came holborn hotel because my birthday 2 december thank you for everything

the first room was not so great and there was laundry and garbage in front of my room door left by the cleaning

no slippers, bath robes or laundry bags. they provided when requested

my friends had stuff stolen from laundry

i didn t get to experience the pool but the gym was well equipped

nt remember gentlemans name right now - please identify) allowed me to have slightly early check in which was

exits blocked with towels and laundry housekeeping very poor

dark rooms - every step of your upstairs neighbors was like a step of an elephant - rooms between laundry and

laundry was done the same

was very expensive 160gbp for 1 night, no breakfast included for a basement room opposite the laundry cupboard

in a double superior room which was in the basement level with a very disappointing view of laundry store that

room service had tray charge (which is fair) and service charge

my husband was a bit disappointed by the breakfast

com for breakfast only to find out that actually it was really just an allowance against breakfast rather

lighting a little too dark. breakfast room cramped.

a bit dark, could not get food at bar after 11 but could get 24-7 room service so why not food at bar after 11

laundry is a bit costly

it smelt of old, wet, mouldy laundry that has been left out for a long time

the gym was small, the restaurant menu was very limited

live with small bath, but kids breakfast were a bit annoying with marshmallows and hot chocolate on offer

the location was perfect for my needs and the wifi was very good.

no laundry service. difficult when staying 9 nights.

no laundry service, and i asked for help maybe can provide some self laundry place

little space for laundry

needs a laundry washing machine and dryer in basement

location and hotel was fine but the room we were allocated for our stay was next to a laundry room or service

towels had to be changed as one had a big stain remaining after laundry the main bathroom light decided to stop

offered a great range of options, staff were all lovely and friendly and bonus was the hotel is pet friendly

wifi turned off at night therefore no tvud83eudd37 no means of contacting anybody if you

and my partner stayed here for our anniversary and the hotel decorated the room with rose petals along a lovely

in-room wifi was very low, and i barely used it.

excellent breakfast room service, helpful staff

wonderful rooms, lovely staff, amazing room service, unbeatable location.

stayed on a friday and it was quite noisy from the bar opposite until 2am but you have to expect that from the

the late check out is really nice

the wifi was good and consistent

clothes laundry and cleaning)

the laundry service was excellent

wifi was unstable and unbearable at times.

was granted very early check in and a late checkout which was very welcomed

free luggage services, complimentary late check out by 1 hour

hotel for anyone looking for a great stay in london, especially if you’re traveling with kids

welcoming and clean. friendly staff and amazing breakfast.

for early check in - we were able to do the check in only at 5pm

the breakfast was good for its value and the room service were always

staff were extremely friendly and helpful and very courteous with christmas gifts for my kids

wifi is hopeless

limit of 3 wifi device

breakfast, nice staff bathtub, was really helpful after long city walks location, you have all

room service

lovely staff, extremely helpful. breakfast was lovely, fresh and again staff were exceptional.

we had a hearty breakfast

family feel . spacious clean triple room. modern bathroom & delicious breakfast

bed comfortable, good wifi

great to have breakfast included

wifi didn't work and the bathroom floor was sticky when we first came in

no windows in room. room service very poor quality food.

fast wifi

the bar under the hotel, the cocktails were very pricey and rather strange combinations!!

cutlery in the rooms and room service weren t very helpful, didn t get the best night s

the free wifi was reliable and very fast

our room was large and comfortable with all the amenities we required and the bar and

the scarf bar has excellent music in the eve

we enjoyed an afternoon tea which was delicious and had some spa treatments which again were amazing

selection of food on the menu was great for adults, a lot harder for kids

the spa / treatment was one of the best i have been to, anywhere in

is no laundry service in the hotel

we also had a problem with the laundry - they delivered it half day after what they promised

very noisy room apparently above laundry

wifi was slow and often dropped.

the continental breakfast was good and the added option of a bacon or sausage bun was a great touch

the rooftop bar and restaurant is

great room, great rooftop bar with great views and very helpful and friendly staff

rooftop restaurant and bar is a highlight

for those wishing to do a load of laundry on longer stays there is even a coin operated laundromat within a 2

have been good to have a laundry facility to do own laundry

same day laundry services were available at the hotel too

4 normal beds, we ended up with sofa beds which where very uncomfortable and ended up with the kids in one bed

may not be best place for younger kids to stay with family to walk around due to many bars and pubs, drinking

the food from breakfast to dinner was amazing. the rooms are very large for london.

my kids were treated so well, as was my well behaved dog

staff great location nice vibe small hotels appeal to me the pillows the gym greig at concierge

great staff and room service

fantastic breakfast

no laundry bag in the room

there was no place to hang up damp towels to avoid unnecessary laundry

no phone in the room and the hallways were often full of laundry and cleaning supplies.

has all sky channels so could watch sky sports champions league and wifi is

breakfast was good, staff were friendly, helpful and very pleasant

our room but there were cleaning trolleys piled high in the corridor with cleaning products and laundry which

extra bonus: we managed to get early check in after a overnight flight

tiny thing: no information in room on how to use coffee machine, price of mini bar items etc had to call for

it has a lovely bar and restaurant and the staff were really helpful and friendly

the bar team were fantastic and the hosts / receptionist were utterly lovely

messed up my laundry and even when correcting it they were very slow

laundry. room too small.

size of the rooms unable to perform my laundry within 12 hrs over priced

is reception staff to give more details about facilities as i didn t realise there was a gym and jacuzzi at

big shout out to victoria on the desk she was just excellent and gave us early check in and even gave me a lend

excellent staff! first floor lounge bar is a great place to relax after a long day.

average considering star rating and price breakfast not the best and expensive no complimentary wifi and again

had to pay for wifi.

it had parking, it didn't pool only at certain times for kids poor breakfast waited for a pillow for 45 mins ,

the gym was large and well equipped

the honesty bar and open fires were especially lovely and the bloody mary and club sandwich room service was

good room service breakfast on offer

the most amazing refurbished rooms and bar area. loved it all.

room service was fast and efficient

a lovely, friendly, convenient hotel, with a great bar and fun understated elegance

5 days after putting into laundry

) some of the walls in the hallway were dented as though the laundry carts had bashed into the corners

and the proximity to the underground, buses, the park, the museum, laundry, tour bus stops is unbeatable

they helped me with my room, with my laundry, and with any other questions i had

we even asked for late check out because we weren t going to be back in time from my daughters surgery to

and also for laundry, do not use laundry service unless you know the exact price otherwise you will pay super

was rarely present, which meant several guests were wandering around reception with their bags of laundry looking

also, i used the laundry service for two items and both smelled super strong of detergent when they were returned

small things like no laundry bag/information.

easy to get an uber or cab, or walking distance (20 min with kids) to the theatre area, covent garden or oxford

either the item was taken by housekeeping or sent to laundry with the bedding but i was never informed

some finishing touches were lacking some orange mould to the grout, and wifi signal was poor

wifi disconnection sometimes

best in room service hamburger ever! best vibe, cool staff, great everything!

finally, although it s not that kind of hotel, the lack of any facilities (pool, jacuzzi, gym, spa) is a bit

i stayed for 8 nights and found most staff, particularly front desk, housekeeping, laundry and restaurant staff

bed was excellent, i liked the fact that there was a free laundry for gym clothes and the staff were great, in

* we ve sent 3 items for laundry, including a backpack

gym access and laundry service

no access to speak-easy bar with kids

i also used the laundry service the hotel is partnered with, which offers guests a discount

a laundry room on site would be amazing!!

there is no in house laundry - it is sent out

the booking website said there was laundry, but there isn t

is the same in london other than 5 star hotel i guess there s ipad at lobby to book uber or laundry pick up

they gave us late check out

lovely breakfast

they gave us late check out option

staff very friendly and efficient. clean,and good breakfast.

location! breakfast was good too. staff are friendly and helpful.

of breakfast was expensive 32 for full english and laundry - quoted 7:50 express service for each pair of

the staff new my kids names at check in that was a nice touch.

i loved the pool and suana room

lovely hotel, friendly attentive staff, food and drinks were very good, the spa, pool and treatments were amazing

pool is not available for all ages as it was written in the booking site i came with my doughtier

cleaning and laundry was also superb

68 for getting one load of laundry washed is ridiculous

if a greasy breakfast bar in a side street can offer free wifi then so can a four star hotel

the bar area was nice and cosy

brilliant location with tons of great dining options nearby and a lovely lounge bar at reception

the breakfast was good and the wifi worked well most of the time

breakfast: various, delicious. staff was very kind. good location. confortable beds.

also wifi connection was breaking sometimes, luckily i didn't have to work from the room

staff, clean rooms, good wifi, good breakfast, excellent location, and reasonably priced

great location, good wifi, breakfast was good

is no laundry room, but only a service that gets the clothes and delivers them back clean

you get to enjoy your creation all night long - stuff doing lots of mistakes i got receipt for laundry i didn

very small personal niggle re the painfully expensive laundry service which i needed as my clothes were totally

when i asked about washing my clothing, razvan suggested i bring my laundry to the front desk, promising to

room - 932 quite dingy and corridor has laundry and rubbish outside when arrived at 6pm

cleanliness questionable cleaning staff/porters used same lift as guests and squeezed in with a laundry

the only possible use would have been for laundry

free wifi was flakey...

the breakfast and front desk staff were friendly and helpful

wifi weak

everything, staff amazing on arrival, gave us an early check in, attentive throughout the stay

accommodated an early check in for me

excellent easy access wifi and no annoying passwords or form filling

slow service on the bar but other than that lovely staff.

location , lovely staff , nice little bar cafe area , i had a little window in my room which was worth tiny

asked to pay immediately for luggage storage (10 gbp, then removed after complaining), laundry upon receipt of

lift arrived rammed with laundry bags and barely enough space for us

tiny lift that was hardly ever available as it was constantly used and held by the cleaning and laundry staff

there was no kitchen but they do have tea and coffee in the room which is topped up daily

the library bar didn t have much atmosphere in the evening but it really wasn t bad

bed unavailability if express laundry service room sensors switch off lights if no

the room was lovely and spacious, champagne on arrival, processco on arrival in the rooftop bar were really

staff very friendly high speed wifi very comfortable and quite place

cocktails at the rooftop bar, stk restaurant, and fab room service.

i booked it so kids can also eat after watching a theater production due to ease but though i had a reservation

the hotel offers a laundry service for 5 pounds a small load (fully serviced wash and dry) which is a very

great location! able to do laundry at a reasonable price

no toiletries other than bar of soap

friendly and welcoming staff, basic but clean room, lovely breakfast

a bar of soap would have been appreciated

to connect to the wifi at first

2) gym could be better; but hey

my kids fell sick at night and he was very helpful

not impressed by the breakfast eggs and smoked salmon served apart like 2 lumps on a plate, eggs benedict were

my kids fell sick at night and he was very helpful

i have to say that i saw no evidence of any dining area, nor common area and i didn't find the laundry they're

was very basic, it did not feel very clean, towels smelled badly, wifi did not work, staff was invisible

clean and equipped well (tv, desk, chair, drawer storage, small shower room, toilet, large bed, wifi, towel,

the wifi never worked, the beds were really comfy & the staff was very nice.

comfy bed. wifi. location

never used the breakfast bar however there was a reasonable priced bar and food to order was secure and quiet

we were able to pay for late check out too which added some extra time to allow a lazy morning

free wifi was great

wifi, there wasn't any!

clean and has everything you need- fluffy towels, shampoo, body wash, tea and coffee etc free wifi included

the breakfast was lovely and the beds very comfy

spa is amazing

selection of room service, could be better and more extensive.

location - wifi - staff - food (but not cocktails!)

the free champagne i got and late check out.

please consider adding a self service laundry facility for the guests

wish they had a laundry room where we could do our own laundry.

a rain shower with brilliant pressure, fridge, iron, safe, great tv, tea and coffee facilities, room service

the wifi was really slow and unable.

the amenities provided was superb and the mini kitchen equipped with nespresso was very convenient

laundry cost was very expensive

the sense of history, the breakfast, the service, everything

use of mini bar, comfort of beds, size of room, excellent breakfast, cookies and biscuits for kids, treats on

the bar, the concierge, the breakfast, the room service

spectacular stay; wonderful staff; location is perfect; amazing breakfast; couldn't be better.

since they didn't have a laundry room, they sent laundry items out to wash

you can find convenient stores, underground stations, train stations, cafes and laundry shops all around the

wait on and cost of laundry was a concern. probably wouldn't use again

used the laundry service which was great

right oot in the hallway of my room i could smell this inside my bedroom too maybe damp towels laundry dirty

as the washing machine inside my room was out of order, she helped me do my laundry for 2 times

one night - christmas present from the kids

is busy, lots of travel groups of kids at siater hotel

the room was quiet and clean, the food for breakfast was excellent and the wifi never let me down

smart tv, fast wifi plenty of sockets (5 in total in our room plus usb sockets) very appreciated

you dont have the usual amneties you get with 4/5 stars (ie: laundry bag and toiletries, etc) and to be honest

the sheets smelt like freshly done laundry, the room was beautiful and so clean and so tidy not one bit of

i got a free upgrade and early check in (7 am) and treated with a dessert for free (+)they arranged early check

booked a table for me and the kids to watch the england game and when we arrived to our reserved table they said

staff was super helpful and friendly at each and every touchpoint -- front desk, restaurant, room service,

location, night manager was really helpful with my laundry delivery problem( external service)

i would have liked a laundry room rather than laundry service

no laundry facility

no facilities, the gym was just 1 or 2 treadmills and a couple of dumbbells

exceptional service from reception to room service to the restaurant staff

bit short staffed at breakfast. laundry left in hallway.

small restaurant / bar in the basement for hot drinks (best coffee we had whilst in london ) and snacks

were great very friendly and helpful and tha coffe/wine bar downstairs was excellent and in a great place with

staff were so warm and friendly, always jumping up to help us at the front desk and even at the bar

snacks ( meats cheeses olives crackers etc ) and wine or spirits all included plus a wonderful breakfast

rooms were small. no laundry unlike other wilde aparthotels

if you need anything but response was very quick and you will get things delivered very quick laundry service

must be the laundry they use

you can drop off the laundry bag by 9am to the staff in lobby, and it will be delivered clean same day by 6pm

they also offer a laundry service which i think is great

fantastic spa area all staff were so friendly and welcoming, particular shout out to jake who went above and

the spa is incredible, and the service is consistently excellent.

the spa and gym are both incredible

the spa and gym are both incredible

spa sauna and design

don t like the cabanas and feel beds would be better people set up camp for the day with kids

hotel gym i ve ever used - it had everything, great pool, sauna and service

rooftop bar (japanese) is lovely

the team is really nice, the hotel is great, and the spa is just wonderful

room was beautiful. lobby was also very nice. early check in was available.

no tissues in the room. no room service. laundry pricing was outright ridiculous

i put one small bag of laundry (same day service) in and 3 days later when we had to leave it was never returned

laundry service very pricey

there was no laundry room , they have a company coming in which is not super convenient and also super expensive

rose was extremely nice with my kids and she arranged everything what we

you can even get your laundry done by laundry heap

it was a hotel laundry truck, not a random truck they could not avoid taking 90 min to get the job done

iron in the room, though a laundry service was available

the laundry service is expensive though so we did laundryheap instead that the hotel is thankfully one

great coffee bar with beautifully prepared drinks & food

breakfast was very good facundo the server was very friendly smily helpful each time i

very slow wifi

the breakfast is very good!

poor wifi small room but everything you need you will find in it .

great rooms, location and breakfast just what i was looking for.

was a bit pricey considering the room was very small and there were no included amenities like laundry service

the nook is the bomb and the perfect spot for breakfast

staff were so friendly, the hotel was absolutely gorgeous, and the breakfast was wonderful

the room service deserves special mention as well

they did everything possible to make our stay easy and it was also super kids friendly

excellent restaurant and bar area

amazing room, bar & afternoon tea!

nice gym

examples are total lack of willingness to help when one of my devices couldn t connect to to wifi, attempt

great gym

didnt provide mineral water, no minibar fridge, , hair dryer, room slipper, laundry bag, tissues in bathroom

facilities, arrogant reception, unprofessional cleaning and laundry service

they have no laundry facility and asked me to check a nearby store

laundry service was good

a built up step for us vertically challenged with another grab bar might fix that issue