also no laundromat facilities on site, would be ideal for guests requiring laundry services

pool facilities were only ok at the time we visited but we still enjoyed the pool

wifi connectivity.

we were told that there was room service available and

hotel was easy to get to, parking was good and the staff were amazing

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

breakfast was included in the price and was able to have this as room service at no extra cost

really comfortable, last minute late check out too which was really helpful. good location

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

gym could receive an upgrade.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

dated decor, it felt very dark everywhere and the gym was very small.

the breakfast is exceptional

the staff were nice and the location was great. lovely sitting outside in the bar area.

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

small room for three people and no laundry service

plenty of parking. good breakfast

staff were so friendly, they were also really good with our kids

allowed us early check in

very helpful, storing bags and golf clubs and calling taxi for us.

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

the wifi could be better

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

i was charged 10 pounds extra for late check out at 2

free wifi

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

very pet friendly , nice welcoming bar .

very pet friendly hotel and close to river for easy walks for them

i had room service both evenings and the service was prompt, friendly and the food excellent

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

wifi connection

good location with convenient on site parking

staff were friendly, nice location, parking

nice bar and quiet sunny back garden

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

small. gym

wifi was off and on

shower extractor fan didn't work, there were no water facilities in the gym

lovely staff. great facilities, the spa is a real bonus. lovely food too.

the breakfast was not included in the price

room, pool and evening restaurant food

no options to dinner after 9:00pm, difficult with kids

the spa facilities are a little smaller then other hotels we have stayed in

laundry and breakfast with communal kitchen

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

noisy delivery of laundry very early in morning

good to have laundry facilities

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

poor wifi

very friendly staff, easy check in, on site parking, & comfortable rooms.

wifi is a bit hit and miss, mainly a miss for our stay.

to have to load an app to order from room service

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

we definitely had to wash dirty laundry the moment we checked in

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

the staff at reception was bubbly, friendly, explained breakfast, said she would be around for another hour if

need improvement in wifi

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

very friendly staff room service at 10pm

there's no laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

noisy estates/laundry yard banging early in the morning and during the day

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

parking a few streets away

both dinner (best sea bass i have ever tasted) and breakfast

excellent value for money and the breakfast was great.

the smart tv, free wifi, friendly staff

the staff were super helpful and friendly from the front desk team to the bar and dining

room service was expensive and came late but was still nice.

facilities room service the staff except check in lady at reception was exceptional the decor

excellent bar area comfortable beds

the pillows and room situated over the laundry room. the road works and diversion.

really i noticed the spa was closed as too the bar area

great quality rooms, breakfast was licely. great service.

noisy. rooms and kids playing on the corridor all the time until late pm.

early check in following our request

the tv was also fully equipped with streaming services too and the wifi was good

lighting in the staircase/by the doors ; wifi connexion

room service came did not return to each day so did not have new beddings or towels for the 3nights

the owner allowed us access and parking from early morning for the room we had booked for the evening

there was room service every day also if you wanted it

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

nice hotel for single traveller with pet (or anyone of course)

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

(at the bar

a teeny gripe regarding the wifi

great bar and restaurant with genuinely fantastic food

no room service, no in room dining.

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

the pub itself is beautiful with a great restaurant and cosy bar space

my laundry was lying in my room for 3days

great full english breakfast

room service was good and very happy with the fee for a late check out

bed mattress sunk in the middle. kitchen extractor fans were noisy and ran all night.

great location. nice setting. polite and friendly staff. good bank of ev chargers.

wifi signal could have been a lot better in room 24

the food is amazing, and full restaurant menu is available as part of room service which is great

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

the bar does get busy which also has seating outside but we didn't hear any noise from our room

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service,

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

free wifi only if you give a lot of personal info to a third party provider

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

noise from laundry staff at 4.30am waking me up!

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

the staff were friendly, the wifi signal was superb.

location, nice bar and food, really good breakfast, secure carpark handy for work vans

it felt a bit more like a staff elevator for dirty laundry, not for guests

have to say that i have been coming here for 8 years, and bar one unfortunate stay, which i might add was resolved

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

room service took very very long to come or didn t come at all, when they did they get walked

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service,

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t

in addition i was disappointed that even though room service was available, when i wanted a full english

parking facilities, but lived in england before, so wasn't surprised.

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

night very long wait for room service

wifi was unreliable

no room service available after 9pm despite documentation stating room service was 24 hours

will be even better where the bar and restaurant are open again

parking is excellent

gave my baby's clothes to the laundry service for washing

spa facilities & pool are accessed by the public too, and a walk around the hotel, so worth nothing

the hotel gym is very big with a good variation of equipment

i loved the spa and swimming pools. good customer service from the front desk.

beautiful room allowed me an early check in . room 436 beautiful

i was upgraded to a room with a balcony and was given an late check out with no extra

pool was super crowded with lots of kids, as it s open to the public

very friendly and helpful from eleonor on reception through to mary and tessa in the bar and restaurant

that the bar service was a little slow

surprisingly expansive hotel with a good feel in a good location and the kids loved the pool

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

got early check in and a little helpful late check out

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time

no room service, but overall a great small hotel in a fantastic location

very noisy room located next to staff quarters ......no spa bath as advertised....

laundry was cleaned as communicated; very good

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

bedroom was magnificent; we had a family room overlooking the mercedes track, which the kids absolutely loved

one of the highlights of our stay was having free access to the spa facilities throughout the sauna, steam

the little downside was the swimming pool as it is not a part of the hotel itself but they looked after our

and the breakfast was also so nice, would definitely stay again

gym, restaurant, rooms were super spacious

great facilities, staff and so friendly and helpful and the pool and spa access is easy and spotless, also the

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

onsite restaurant with good made to order breakfast and nice dinner available for all hotel residents if desired

excellent location, reasonable price, great breakfast

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

great parking close to the hotel

we were told it was a croissant machine but it sounded more like a laundry

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

lower floor rooms had no view other than laundry bins

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

self service laundry on the forth floor

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

bedding felt damp, and a terrible smell of damp laundry lingering

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

it even has a laundry on-site - but beware, it does not take new bps 1 coins

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry was clean

the laundry that was supposed to be clean, smelt disgusting

no elevator , wifi is average speed

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

room was a great size everything was clean laundry was lovely and fresh

good breakfast, friendly staff

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

the staff were terrific, they really tired to solve the wifi which we never were able to use

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

the food and bar area

can t fault this property at all other than wifi signal

pool was exceptional and warm

room service was excellent and breakfast good

the room service menu was a bit limited

good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

were no contact numbers for room service so i ended up calling the hotel from my mobile to ask the rs contact

service, location and parking