the pillows and room situated over the laundry room. the road works and diversion.

lovely friendly staff great facilities we loved the pool and jacuzzi

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

lovely breakfast selection too

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

criticism - could not get through to room service

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold

could keep their bar stocked up

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and

free parking. restaurant on site. shower good, bed comfortable, way check in

wifi connection

good location, parking, very clean

comfortable beds and good bar and thai restaurant on site

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

my early check in time staff friendly breakfast was great also bathroom got a bath and shower which is

my laundry was lying in my room for 3days

room, good breakfast with choices of good quality

dreadful wifi fake food (sandwich advertised as berkshire ham) see photograph

bed mattress sunk in the middle. kitchen extractor fans were noisy and ran all night.

staff offered to pay for our desserts as they felt embarrassed by the poor quality from the kitchen, but we

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

noise from laundry staff at 4.30am waking me up!

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

very reasonable bar prices and for food and efficient friendly staff

laundry carts being moved 10pm and 5am

no laundry facilities

venue and they are pet friendly

access to car park at the side and back of hotel/restaurant/bar friendly, efficient staff on site pet

good location, nearby pubs and restaurants, excellent wifi.

also no laundromat facilities on site, would be ideal for guests requiring laundry services

there was a wide variety available for breakfast and the quality was excellent also, parking was easy and

parking

room service is available

aztec room was really good for the kids there was a treasure hunt around the room

staff very helpful. room excellent breakfast great x

disappointed the spa was not open.

early check in and extremely clean

the water in the swimming pool was very salty!

the desk was very handy and wifi worked very quickly so i was impressed

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

kids loved it

gym was good, did want to use the pool but time did not allow, will book here again for sure

it's everything ok. perfect. parking free and breakfast super !! thanks a lot at staff.

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

was in room 35 separate accommodation from the actual hotel the tv signal and wifi weren't the greatest and the

excellent - can t complain for the price inc free parking

car parking

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

forgot to leave milk in the room but a call to room service soon produced a jug of fresh milk

bed, great shower, hi speed free wifi and large flat screen television

no room service.

the wifi was intermittent and not available in my room.

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

wifi could be better, especially as 5g is non-existent and 4g only received one bar

parking.

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

the toilets in the bar could do with updating

the bar is very comfortable

there was wifi available and a tea and coffee machine

no room service, no in room dining.

lovely meals and bar area

nice and cozy pub with fireplace and good music

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

all staff especially the manager was very nice and even made us a full english breakfast after being late getting

gym could receive an upgrade.

the bar reasonably priced, with good service

gym, food, staff

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

struggled with wifi continually

room service to my room was quick and easy

had great room service for dinner

excellent parking and wifi

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

i was lucky but parking at the hotel is very limited, though well organised.

we requested an early check in

free wifi

secure parking

superb cooked breakfast, fresh bakery

the wifi could of been better tried to get on to it and just kept buffering

sadly did not have an opportunity to try the outdoor pool

room, pool, staff.

the bed was comfortable and good wifi on site

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

the room was great and the pool was really fantastic

small room for three people and no laundry service

a little cramped for our growing kids on a sofa bed in a family room but otherwise great.

2) the hotel is great, lovely and quiet, bar open until midnight, 24hr pizza making etc

liked the view and location. breakfast good and plentiful. free parking and wifi.

staff were so friendly, they were also really good with our kids

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

breakfast, did a wine tour and it was great, did a walk the next morning

wifi, its free but doesnt work well, and 4g was intermittent

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

excellent location, reasonable price, great breakfast

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

like the washroom are high enough so kids find it difficult to split after brushing

hotel seems overly popular for families with young kids (legoland

people eating in the bar area gave it an unwanted smell when trying to relax with a

the kitchen concept was great

the wifi worked perfectly

weren't told there was a communal kitchen on the first floor with a microwave, which would have been handy to

my early check in was accomodated

great to have a shared kitchen so you can easily cook your own food

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

extra of 10% off the food we ordered, a free drink if we used the wifi and our dog was allowed in the bar area

fantastic breakfast

very pet friendly hotel and close to river for easy walks for them

the cocktails in the bar were amazing

i am a golf enthusiast so we stayed in part to go to the bmw pro tournament at wentworth and would

gym and spa facilities are great

very family friendly - the kids particularly loved the little play teepee in the room

open air parking

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

breakfast was very good

checked in late at night but still able to order room service

the gym is on level 2, and despite our room being quite far away the sound of people repeatedly

lots of room even for my kids on a sofa bed

great mini bar options and sweet little toy basket for the kids

lots of room even for my kids on a sofa bed

room was clean and staff were nice to us and the kids.

breakfast bar service

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

i could not log on to the free wifi.

free wifi

i didn t have time to use the wifi , so, no opinion about that

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

15h no linen from laundry, entering room at 16

no on site laundry service

a room overlooking the laundry

there's no laundry service

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

the room had a view of the laundry area and there was no fridge in the room

booked a room with garden view but instead we got laundry baskets

excellent free wifi

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

location and cleanliness . free parking . near public transport

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

good wifi

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

very central location with free parking

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

room, large comfortable bed, fridge, wifi, tea & coffee

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

having to pay extra for hotel parking, and wifi in the rooms

pet friendly

laundry left outside my room for 24 hrs

for a,work base and commute to london would welcome this,and also when finished a work out in the gym would like

good fast wifi without login details - nice wedding venue that is exclusive to the party - good food and

customer service was perfect and room service very quick!

gym was closed as this part of the building was being upgraded, i wasn't informed of this before my

no laundry facilities

no laundry service

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

very noisy laundry room near our room, this noise continued all through the night.

laundry, crockery left outside our room on arrival at 3pm

grounds, pool and dining

looked on website regarding pool and spa (which looked good) but noticed a cost was quoted for day use - this

would be nice if extra facilities like spa were added

we loved the original features and lit fireplaces throughout

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

36, ground floor: next to laundry, smell of detergent overpowering

the gym and indoor pool were both nice and full of light

room service was excellent and breakfast good

especially reception were super friendly and helpful, went out of their way to give us an early check in we were

we dined from the bar menu and asked if we could eat in the adjacent lounge area

staff very underwhelming- except the barman who served us on saturday night gym should not be advertised as a

lovely views and comfy bed. bar food was fantastic breakfast was delicious

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

having to pay for wifi

late check out very handy

to get to from the terminals, and early check in from our long flight

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

great gym!

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

the breakfast selection was good, staff were attentive and brought tea

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good

gym, restaurant, rooms were super spacious

the admission to the gym / pool was nice

great facilities, staff and so friendly and helpful and the pool and spa access is easy and spotless, also the

room service meal lovely as was the friendly gentleman who brought it up to us

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

good to have laundry facilities

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

noisy delivery of laundry very early in morning

great staff .. great room service .. great facilities

really great value for money, breakfast was wonderful and i was impressed with the spa facilities

had room service this time and the food was amazing

swimming pool, jacuzzi

no options to dinner after 9:00pm, difficult with kids

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

a recent stay the wifi went down which i know can happen but no-one on reception warned me and reception didn

the selection of gin was fantastic and the champagne pool was beautiful!

excellent location. great gym facilities