said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

it took me ages to find out the wifi password

the late check out

good breakfast and super service

the kitchen supplies could have been better.

they need to improve the wifi.

is great, it's very clean, very comfortable, has a kitchen you can cook what you want in and the wifi works

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

free wifi and netflix

room was superb as was the breakfast, gym and spa ... fautless !

open air parking

facilities were exceptional- the gym and spa the staff were amazing- we were always greeted with the biggest

we had a good combination of relaxing in the pool/spa area, working out in the gym, playing air hockey and

there is any criticism, it would be the spa facilities

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

laundry was cleaned as communicated; very good

bedroom was magnificent; we had a family room overlooking the mercedes track, which the kids absolutely loved

laundry left outside my room for 24 hrs

the gym was shut. we booked it because it had a gym.

the breakfast was very nice, and lot to chose from

free wifi was of good enough quality to stream on laptop

the hotel could have incorporated a spa on site, as they already had a gym

no laundry facilities

laundry carts being moved 10pm and 5am

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

bedrooms need updating. pet hate of mould in the shower and poorly finished sealant

only negative i could have would be the wifi was a little spotty, but this had no real effect on my stay at all

the bar prices 30 a bottle of wine is too extreme

bar area very cosy to enjoy a nice drink and some chippies

nice that there s a bar too and noticed there was room service for breakfast in bed

parking safe and easy, bed spotlessly clean and comfy

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

minutes took my order but room was freezing and after waiting 25minutes decided to have meal as room service

room service to my debit card which took the 50 but then takes 5 days to return to my account

no room service for breakfast was also a disappointment as we were going to a christening and didn

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

early check in

food & room were great. lot's of parking and reasonable wifi..

the pillows and room situated over the laundry room. the road works and diversion.

tiny and poorly explained that it s like a leisure centre in the way that the pool was full of kids

the pool could be biggerthe

nice staff very accommodating next to silvermere driving range which is paradies for golf

late check out on day of departure really nice staff particularly in bar and restaurant restaurant

my laundry was lying in my room for 3days

room was a little noisy, being near the kitchen, where there was a crash of empty bottles being tipped into bin

the cocktails at the bar and the creaky room floor upstairs

stronger wifi signal. most locations now have average strength vs really good coverage.

breakfast and eating facilities very

sadly it was not clean either although the bedding laundry was perfect

i wasn't successful in using the wifi but i suspect that's me rather than the technology

plenty on-site parking and good strong wifi

oh and parking was also included

limited parking, but is controlled carefully.

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t

was made very welcome at the hotel and the food and bar manager went out of his way to

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

laundry, crockery left outside our room on arrival at 3pm

the wifi is excellent

we ordered our dinner ok the meal did not reach the kitchen and so was not prepared

room was very small. wifi extremely slow

property, truly pet friendly, good food and bar

the laundry was not returned, bad service.

breakfast

super sophisticated with impeccable service. spa is wonderful - newly refurbished.

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club

gym area could have been a little bigger but that was all

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

no spa facilities but priced like it does

large bathroom, practical with kids

beautiful grounds great location for ascot racecourse. plenty of parking

beautiful time to stay there, friendly staff and massive car parking spot at the front

we enjoyed a bar meal with a view of the gardens

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

we had a room service and the food was exceptional

no room service yet (post covid) but perhaps that will return soon

the spa and pool were amazing

great pool and good little gym!

had everything we needed, ordered room service, arrived quickly and was tasty

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service

, breakfast was ace what a choice, for such a large hotel it was very quite

disappointed the spa was not open.

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

the noise from kids using the place as a playground is unreal

room was on the ground floor it was warm and clean and we had daily room service

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry facilities

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

it was clean, warm wifi worked well

comfortable apartment with private parking and all facilities

tight parking.

the haven provides a car parking space for your use during your stay

nice to have a reserved parking spot

the bar and restaurant were excellent great food and great friendly company

good location, parking, very clean

no wifi

the wifi is free and good speeds throughout the hotel

free parking. restaurant on site. shower good, bed comfortable, way check in

parking could have been nearer the hotel or at the back

inside the hotel are many different areas to relax, there's a restaurant, a bar, another bar, another bar and

the whole place was immaculate service was second to none and the spa was another level

the environment , employees , facilities , gym, spa, welcoming , the food ud83dude0dud83dude0dud83dude0d , the

main pool was busy with kids on our first visit but nice and quiet the following day.

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

quality & quantity of inclusive breakfast equivalent to a 5* hotel

parking is hard to find a space around the pub

free room service and the food was outstanding

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

handy having the spa for pool and beauty treatments

the wifi was very slow for some reason and so was not worth using.

room service is excellent

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

beautiful hotel, lovely staff and amazing breakfast. the pool and gym is a brilliant bonus too!

are very basic, very claustrophobic,much smaller than the pictures imply, chipped paint, chipped fireplace

location, comfortable rooms, exceptionally pleasant staff, free parking, great surroundings for a walk, excellent

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

very modern clean accommodation, at a good price. secure parking and free wifi were provided.

private and secure parking which was a great plus and the food i ordered from room service was great

lovely location and plenty of parking i would stay there again

the main bar reception was decored to perfection

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

think we may have been above the laundry which had machines going all the time

large laundry trollies living in the hallway less than attractive

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

food room size laundry

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

used the spa and had an amazing

staff made kids feel special and welcome with goodie bags and everyone was very kind and friendly

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

car parking

the breakfast was plentuful and of a high quality. staff friendly and gym facilities a plus.

staff excellent.. especially in pool/gym complex

there is ev charging near car park exit, you need to download the roam charging app by evc

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

there are two dining options one more formal, the other bar menu

lots of parking

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

wifi works well, and there is plenty of parking

wifi is excellent

reception from the staff in all areas of the hotel, so; at reception, in the bar area, the housekeeping, every

bed was comphy staff (lads) working on the bar where friendly breakfast was nice to.

could only get wifi on 1 device

bar found it cold no back ground music the receptionist was the bar man so everytime you required a

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

location for wentworth golf club was good. bathroom and bed were good.

were too hard and the room was too near the road so you could hear traffic noise all night the wifi was poor as

free onsite parking and close to the train, a grocery store, and cental bracknell

comfortable and well appointed (superior) room. very convenient for golf courses and ascot races

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

great breakfast, comfy bed,location to airport terminal, great bar and restaurant.

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

place had an unusual smell, a combination of wet laundry and incense(

s there a laundry service available or a laundromat nearby? i forgot to ask!

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

no self serve laundry facilities, charge to use the fitness center

not enough tea. watch out for laundry service ,excellent but expensive.

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

excellent gym and staff

gym is quite small

spa products from evelyn & crabtree delightful

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

the only thing missing was the shoe horn and laundry bag.

great gym, fantastic breakfast. good value.

complimentary breakfast should include in every booking

we had hoped for croissants for the kids

excellent with room service that is efficient breakfast offering general store items for back up spa was

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

parking could be an issue if full. hopefully they will get a fast car charger.

good communication and the option of a car parking space

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

to locate and ideal for parking on the front of the property

we used the spa facilities, steam room, sauna and jaqcuzzi was lovely

which was non existent and when i asked a member of staff about it he took it back to the kitchen and then

loved the place in totality esp the really friendly effecient staff.. and the spa was fab!

internet/wifi kept dropping off

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

was lovely and fast service, location was perfect, room was amazing, had fun in the pool

loved every minute. rooms were great for the kids

the customer service of staff in the skyline bar was mixed - a young man who did not seem interested in his

room was lovely and big for a family, kids loved that they had there

the kids loved the pirate splash pool and the huge lego playroom

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

we had room service and that was very good

everything you could want was available from a small menu, bar snacks and a local

room service, front desk and restaurant don't answer phone if busy at front desk or

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

location and they accepted pets

mins walk to centre of windsor the staff were so helpful and nice the breakfast was amazing the bar staff friendly

noise because under flight path, wifi

having the on-sight laundry was also a bonus

room was very comfy and there is a laundry for guests

just tiny details like laundry bags, being given bottled water daily, shower cap.

clean & tidy & also had a guest laundry

proximity to heathrow and it had laundry facilities.

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

beautiful surroundings! plenty of parking

easy parking

good wifi and nice free parking