wifi is a bit hit and miss, mainly a miss for our stay.

great mini bar options and sweet little toy basket for the kids

parking available

for the parkrun on saturday mornings, great location to be close to local restaurants and hotel parking is a

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

15h no linen from laundry, entering room at 16

no on site laundry service

the bar does get busy which also has seating outside but we didn't hear any noise from our room

room, large comfortable bed, fridge, wifi, tea & coffee

very central location with free parking

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

good bar and

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this

walks beside the water, we enjoyed a really delicious meal here food was really good and breakfast was excellent

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

just they don t have room service after certain hours.

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

wifi in my room poor but reliably good in the library

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

room service was slow but the hotel was very busy due to rugby

the admission to the gym / pool was nice

comfortable room, nice bar and seating areas. buffet breakfast.

great friendly service. we had breakfast lunch and dinner and all the food was great.

the hotel itself is outstanding set in it's own grounds with parking - a godsend

shower pressure was rubbish and a weak wifi

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so

was surprised that bar meals only were available

parking is excellent

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

laundry baskets still blocking the corridor at

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

gave my baby's clothes to the laundry service for washing

treat 2 nights away from kids, busy life etc

lovely swimming pool

loved the hotel, especially the room. use of the spa and pool was a bonus.

great gym also

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

great location great staff - especially the bar lady from ukraine

and the restaurant and bar a is great

got early check in and a little helpful late check out

in and left our over night bag at reception and was disappointed that it was not taken to our room service charge

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

good wifi connection

i could not log on to the free wifi.

good wifi available in room

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

the bar reasonably priced, with good service

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

friendly staff and quiet hotel slept well and good breakfast

all staff especially the manager was very nice and even made us a full english breakfast after being late getting

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

lovely outdoor bar and eating

we were told it was a croissant machine but it sounded more like a laundry

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

lower floor rooms had no view other than laundry bins

the laundry was clean

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

located in an great area, ample private parking, lovely, clean room with bath

room was a great size everything was clean laundry was lovely and fresh

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

great food friendly pub would highly recommend breakfast was fantastic thankyou

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

location, staff and spa facilities were the highlight of my trip

and spa were lit up with beautiful led lights as were the room

modern, access to golds gym, nice restaurant

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

location, breakfast and bar were great

parking could be an issue if full. hopefully they will get a fast car charger.

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

excellent free wifi

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

access from the m3, parking available and also close to the local amenities and rail

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

little bigger, when we went down there was only one bed free, and no room in the hot tub and 5/6 kids splashing

because we had treatments then we used the pool etc for free and this hotel is definitely not for kids

room wasn't until 4 30pm , pillows , room service took over 1 hour

the bar staff could've smiled more

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

breakfast was so yummy too

good bar & food

parking not great

staff, free wifi and great breakfast options

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

lots of kids booking cheap rooms to have partys and get drunk during lockdown

hotel and staff, breakfast was really good, what impressed us in the bathroom was a note to say if a guest forgot

i loved the breakfast. the housekeeping women on the 1st floor was so nice

no late check out

limited wifi in room.

a great range of food at breakfast and food was great

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

laundry right next door was handy too

location, great bar and restaurant, very friendly staff

very friendly staff lovely room and the best breakfast i have ever had such great ingredients

location. parking. staff. very comfortable.

breakfast was excellent, my wife had room service and no tray charge!

wifi in the room was a bit hit and miss, ok downstairs

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

fantastic location for kew gardens and on site parking a great bonus

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

kids being loud jumping in the pool but sorted very well

new hotel in a great location for heathrow and london pool sauna gym are very beautiful everything in rooms is

the pool was also a hit with the kids

also the spa facilities were perfect

wish there was laundry in unit

and laundry facilities were easy to use

laundry facilities and gym were both available, but both very small, and away in a corner of the

laundry in basement - 5 to wash and dry a load

also a gym and laundry facilities if needed

for those that needed to wash there was laundry facilities available

good facilities like bar, restaurant, gym and laundry room

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

there is a laundry with washing machines and dryer available for a small fee which we found

laundry room - so useful. really easy to walk to from the tube.

the wifi wasn't working had to keep buying add ons

lovely rooms kids loved the swimming pool fantastic staff lovely sauna great location with easy links to

it looks like a world class with great decor and a beautiful pool

free wifi

everything was good! great breakfast, room service, kind staff!

breakfast staff - 1st day given us wrong food told them read the list properly today service poor

confusion over simple bacon buttie for breakfast with room service.

had everything we needed, ordered room service, arrived quickly and was tasty

place is so nice and clean with a nice pool

the only thing that let the hotel was the wifi, very easy to access but very, very slow.

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

wifi is really

more staff in bar and restaurant to attend to customers needs more attentively

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

wifi was unusable

bar is a lovely atmospheric place to enjoy a drink

the wifi did not work

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

wifi did not work at all.

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

was no laundry available so we had to go to one nearby

laundry facilities were expensive

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

laundry facilities on site were also helpful

very cool vibe and games were great for the kids

kids can play pool, ping pong, or giant jenga

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

comfortable beds and good wifi

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

a bit of a long walk especially with little kids

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

spa products from evelyn & crabtree delightful

i stayed for 2 nights with my husband and 3 young kids

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

i booked and stayed the same night as it was an emergancy situation for myself and my kids

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

the wifi is free and good speeds throughout the hotel

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

no wifi

couldn t do own laundry and would have liked more tea selections

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

place had an unusual smell, a combination of wet laundry and incense(

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

great breakfast, comfy bed,location to airport terminal, great bar and restaurant.

love the short walk to the terminal staff were so friendly room service very tasty

we had a very early check in and needed to sleep

comfortable nights sleep and free parking

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no

hotel is very well sited and easy to find with ample parking

i had a room at the top of the hotel, was nice and quiet and had excellent wifi

there was room service every day also if you wanted it

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

also no laundromat facilities on site, would be ideal for guests requiring laundry services

breakfast was included in our booking and we couldn't fault it

food was not the best, for the kids there were only a few options and adult portions were small, it was also

good amount of ev chargers

no kitchen or room service

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms

wifi did not allow me to work at 22:30 and tried again at midnight

pet friendly, good transport to and from airport

laundry services

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

available facilities including gym, reception and early check in (for a fee)

breakfast was excellent, gym was fully loaded. great bars and very good staff.

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

the staff in the bar were very attentive and keen to please

wifi speed on the third floor could be faster

great price,brilliant friendly staff extremely comfortable bed very good free wifi

the basement laundry was very handy

the washers and dryers could definitely be better maintained, although they provide ample laundry detergent

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

i needed the available laundry machines