room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

wifi not strong in rooms.

was made very welcome at the hotel and the food and bar manager went out of his way to

parking is very difficult as no private carpark so if busy can be hard to get a space but to be

parking good

room service was expensive and came late but was still nice.

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside

ceiling of the swimming pool could do with some attention but that is being really picky.

the countryside setting and spa facilities and gym.

the ability to order food until 11pm and use of the spa area.

my laundry was lying in my room for 3days

cost of drinks at bar were very expensive!

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

waited a while from breakfast to be replemished

great full english breakfast

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

room, great location in a very pretty town with lots of restaurants and boutique shops, great wifi connection

wifi reception very poor

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

room service was excellent and so was the pizza we ordered

clean, good food brilliant breakfast. great staff

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

stayed for one night, food is amazing. beds very comfy. free sky and free wifi is always nice

room service to my debit card which took the 50 but then takes 5 days to return to my account

lovely location,clean modern room,nice property,free parking

room service was a disaster

i had breakfast and dinner at hotel and both meals were outstanding

had to ask for alternative wifi connection as main one asking for security key which wasn't known

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

we had to park on sainsbury's car park which is a short walk away but when you have luggage and kids not very

the wifi could of been better tried to get on to it and just kept buffering

good location with convenient on site parking

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

wifi available in rooms not organised at all, had to search for a vacant room unfriendly

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

free parking. restaurant on site. shower good, bed comfortable, way check in

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

swimming pool for the kids would have made this perfect, given the price

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

extra shout to urna for arranging and early check in

was very accommodating to all of the kids and helped find medical care for a sick little one

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

no laundry service

to locate and ideal for parking on the front of the property

parking was easy, some snacks and drinks available, everything you need for a short stop over

very helpful and friendly staff, parking available outside

parking could be an issue if full. hopefully they will get a fast car charger.

excellent free wifi

the pillows and room situated over the laundry room. the road works and diversion.

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

great quality rooms, breakfast was licely. great service.

a brilliant location, went to painshill park, the ivy and the golf club next door

love the spa facility s this hotel has and the welcoming vibe you get as you enter this hotel

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

sure if there is a fitness center or spa on site (didn t have the chance to check that

liked the way spa manager giedre treated me on my birthday, i had amazing morning at swimming pool and sauna,

s a bit of a long walk especially with little kids

a spa or a massage facility would have been nice for tired travelers

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

wifi wouldn't work on my laptop, but was good on my phone

the breakfast selection was good, staff were attentive and brought tea

club lounge was great - staff member fantastic and at reception we were offered a free late check out due to

place had an unusual smell, a combination of wet laundry and incense(

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

couldn t do own laundry and would have liked more tea selections

no self serve laundry facilities, charge to use the fitness center

laundry, crockery left outside our room on arrival at 3pm

looked on website regarding pool and spa (which looked good) but noticed a cost was quoted for day use - this

the staff, the grounds, the breakfast, the pool

room service- very poor

hotel offer such beautiful surroundings both inside and outside - from individual rooms, to the bar and the

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

wifi was absolutely shocking in room but ok in communal areas

in and outdoor pool, gym, spa, restaurant

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

took a long time to be served drinks in the bar as i think there was only 1 person making

the gym, swimming pool and spa were all really good

kids facilities are amazing, and i can't wait to bring mine here, and there are kids clubs and a

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

on weekend pool gets very busy and every guest is allowed but then it gets better after 6pm the kids are gone

kids being loud jumping in the pool but sorted very well

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space

room was very comfy and there is a laundry for guests

guest laundry facilities available. good bathroom amenities & shower.

clean & tidy & also had a guest laundry

just tiny details like laundry bags, being given bottled water daily, shower cap.

comfortable bed and good air conditioning plus a handy laundry

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

with self-service laundry facilities

easy to access, a self-service laundry, price was great.

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

room was clean and staff were nice to us and the kids.

staff allowed us late check out as our flight was delayed

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

decent car park

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi was great and reliable

m) we must ve had 4 different staff knock on the door to clean

food in 360 restaurant, plus we requested late checkout which was agreed

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

the only thing missing was the shoe horn and laundry bag.

room and the photos made it look like this was a seperate room that you could close off when the kids go to

the free wifi wasn t great, but a very minor issue!

very responsive to email i sent prior to arrival to request early check in

buffet breakfast was amazing

no laundry service on weekends.

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

the kids enjoyed the breakfast and the style of the room

tried to order room service but no one answered phone

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

wifi

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

fantastic location and great to have free underground parking.

no laundry facilities

the pool with the steam and sauna is a bonus

accessible by short bus ride from terminal 5, it has a wonderful pool, sauna, whirlpool, 24 hr gym, great staff

there was a noisy group on the floor one night. sounded like college kids. :)

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

no laundry

the hotel was great at providing a dog bed and bowls for our pet

kids loved the pool!

some of the rooms look tired and dated. no swimming pool or gym

equipped gym, nice restaurants, lovely area around the swimming pool

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

this was particularly inconvenient when ordering room service

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

staff at bar

i would recommend them including cash services and also having extra room services.

not 24 room service

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

kids in the hallway until 10 or so

iron, ironing board, kettle and coffees, water etc, 24 hour room service

staff, ordered room service didn't have to wait very long for the food which tasted

laundry services

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering

gym is too small for me but would be sufficient for most

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

offered a 'walk in bathroom' for early check in at 8am, which although was a quick turn around, was a bathroom

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

(by the way, i recommend adding breakfast especially if you have kids as the area don't have much options for

clean good sized room with a nice bar and restaurant

staff was very helpful, they arranged an early check in as we didn't stay overnight

no hair dryer. no laundry bag.

wifi took a while to connect too and when we did get on it there was poor service and so we found

we were able to get a room at 10am

restaurant and bar service was great and food tasty

very helpful as i was traveling with my elderly grandparents and young kids

super convenient to do laundry before the next flight

had a self laundry as well

great to be able to use the laundry for washing

the laundry was good but only without the detergent...we have to shop for it.

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the hotel laundry was directly outside

noisy estates/laundry yard banging early in the morning and during the day

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

there's no laundry service

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

happy guests and pet

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really

the breakfast was excellent, and the restaurant served great food, not just pub food

my kids and i had a very comfortable stay

the bar area was pleasant and the restaurant food on offer varied but in both we found the staff to be

could hear noise coming from outside the room during the night talking loudly & kids running.

food in the bar was too expensive for what it was. drinks were expensive too.

min before we got our dinner: a mini pizza and salad, which was rough with two hungry and tired kids

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

big room clean and tidy, no broken facilities, helpful friendly staff. gym and pool were great.

noisy kids next door, overcrowded room with bunk beds.

the limited room service was excellent

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

got late check out for 3pm

all really friendly and helpful, the location is great, we needed to work during the day and the wifi was good

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

they have a small gym which is well equipped and is perfect for a quick workout

we had emailed moxy when we booked our stay to ask if we could have early check in and we were advised that

maybe could add something like a kids area to play and a playstation fifa football corner

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

nice people nice bar can see the view of planes

came in two hours before regular checking time and they conditioned early check in on a 20 fee even though

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

room quite small, weak wifi signal strength in particular room

wifi access didn t work - didn t need it so didn t follow up

the room service was brilliant and the staff was easy to get along with

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

the staff were amazing, gym and pool awesome, room very good!

just wifi signal

there are not much fiid choices in the reataurant and for room service as well

also liked the gym

check out time was then way later than expected and the spa facilities were lovely

the admission to the gym / pool was nice

we ate in the bar a couple of times and the food was good and reasonably priced, given the location

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

the room was clean and the wifi was wonderful

the gym was up to date and spacious, the best one during our 10

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

more equipment in the gym would be a plus, i

just they don t have room service after certain hours.

the bed was good nice size and the gym th

sadly it was not clean either although the bedding laundry was perfect

the wheatsheaf's public pub wifi was fine speed wise but a tad annoying to have to reconnect when starting /

my 10 year old daughter had 4 chicken nuggets in the kids large main meal

oh and parking was also included

i was very impressed by the bar & restaurant facilities at first sight and definitely wasn't disappointed when

room service food was delicious. gym and spa facilities were clean and well managed.

also, please advertise the truth behind the pool

used the gym and spa

easy to get to great beds friendly staff great breakfast so tasty

foyer is a nice place to sit and the bar is inviting with great ambience

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

we had room service and that was very good

wifi connection was not good

i told the bar staff but they were disinterested

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

having to pay for room service before the morning because i hadn t left a credit car tab open

the bed was very comfy , the room service was good and staff very helpful .

wifi works well, and there is plenty of parking

also no laundromat facilities on site, would be ideal for guests requiring laundry services

check out was super easier and they gave us a ticket so we didn't have to pay for parking on the way out

food was not the best, for the kids there were only a few options and adult portions were small, it was also

wifi connectivity.

good wifi too