we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

wifi, for the first time gave us some problems

no room service . for the price this should of been included . dated decor needs updating

for breakfast on monday morning

member of staff at reception made a really big effort to chat to my kids every time we went past reception and

there is no swimming pool

bottles of water but no water available and no explanation on how to get it and also the room service menu

there are lots of restaurants around but we took advantage of 'kids eat for free' offer available at the hotel

lots of kids running around in jim jams, but it was christmas after all!

noisy delivery of laundry very early in morning

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

laundry and breakfast with communal kitchen

good to have laundry facilities

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

i had two rooms with all kitchen and laundry equipment

we definitely had to wash dirty laundry the moment we checked in

was roomy and liked the feeling of home away from home with the kitchen and the appliances

slight let down was the shower was quite dirty especially the shower hose, and one of the bar stools had something

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

no bath plug and no hot food available from room service in the evening.

phone for room service was broken

gym closed too early, no spa treatments

there's no room service

the spa facilities are a little smaller then other hotels we have stayed in

excellent breakfast the best i've had in any hotel a great choice

great staff .. great room service .. great facilities

the spa was fab

wifi and tv streaming very slow

from 6 due to location (across from laundry room and some outside trolley noise) but

wifi connection was a lit.the temperamental.

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

the bed was comfy and excellent breakfast and very near to croydon centre

of breakfast options for vegans

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

staff friendly and helpful i got an unexpected complimentary late check out time and 4 bottles of water

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking

t like a lot of the people who stayed was in the same floor as me some lady shouting at her kids wasn t nice

laundry left piled next to guest elevators.

best service ever thanks to manoj he is awesome excellent service on bar and breakfast from him

best service ever thanks to manoj he is awesome excellent service on bar and breakfast from him

friendly staff, especially during breakfast, kids got christmas crackers every morning

bed was really comfy and they offered us a late check out of 1pm

laundry area a well spacious very clean kitchen are which provides all day breakfast, it even has a

they even had a shop on site, plus gym and laundry facilities

but as a light would prefer first floor rather than basement due to the location of the laundry room

it was a nice and quiet location with access to kitchen, gym and laundry

laundry room which always makes the whole suite complex smell amazing ud83dude02

small room for three people and no laundry service

plenty of parking. good breakfast

kids running around at breakfast. bloody nightmare

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

no washing facility/ laundry

palace lodge hotel, is a good place for family kitchen items are available

free parking outside

small issue with the laundry which was eventually positively solved

food portions are large and the bar area is comfortable

food really nice, from bar menu

friendly staff, eady parking, big room, great location amd super clean. amazing place.

bar convenient and served us a delicious sandwich and salad

dined in the cloisters & the terrace as well as having room service frequently

the spa was clean and my treatment was lovely

there's a lot for kids to do both at the hotel and in the area, so it's great for families

there was a function on that meant the bar was very busy

had free use of the spa and gym facilities with the booking which were very modern and varied

it felt a bit more like a staff elevator for dirty laundry, not for guests

wifi was a little slow but a minor point

staff, breakfast and secured parking

the free parking was an amazing bonus

london sw19 8np for 30 years unfortunately i m doing work to my property this friends off mine kids coming from

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less

grey location for crystal palace bowl. good bar aswell

issues with wifi which we were advised

the bar was busy as it was an event day at crystal palace, but we were served quickly

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less

free parking and free wifi

hotel is very well sited and easy to find with ample parking

very clean and comfortable. the parking is an absolute bonus.

the tv was also fully equipped with streaming services too and the wifi was good

easy to access, good parking and good sized rooms

bedding felt damp, and a terrible smell of damp laundry lingering

self service laundry on the forth floor

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

wifi was very poor so unable to get anything done at night on laptop that's all really

the only other room for improvement would be a fan or air-conditioning in the gym would have been nice as it

lovely views and comfy bed. bar food was fantastic breakfast was delicious

the bar was a bit small maybe need another

small mini gym that had the essential cardio items and some free weights

also no laundromat facilities on site, would be ideal for guests requiring laundry services

spa was not working the steam room and not been added on the website is not working as i was

aztec room was really good for the kids there was a treasure hunt around the room

was a little noisy as we stayed on the 2nd floor so there seemed to be kids running up and down or bouncing up

couldn t get room service, everything was done via the app and we couldn t get a drink of tap water and the

and they had room service

room service: one order of fish and chips, no drink: 25 pounds

also the room service was really

the wifi did not work

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

you need a room that s very central for reliable wifi, otherwise all is great.

cheerful and professional bar staff for literally the best negronis

room service, wi if etc for price

a huge fireplace, a cozy pub, great food, and a beautiful location

there was wifi available and a tea and coffee machine

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

good selection of wines and ales which were well kept by the bar team

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

i could not log on to the free wifi.

tv, free wifi, quiet area, free parking next to hotel.

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

great place for kids they loved the pool and box hill

we weren't warned in advance so was pretty inconvenient small kids

i think the bar staff by that time were multitsking in the restaurant and

great place for kids they loved the pool and box hill

book early check in

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

great location, very quiet and beautiful grounds with secure parking

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

friendly obliging staff: we were given a late check out without any hassle

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

the restaurant and bar staff were exceptionally helpful, efficient and friendly.

gym, food, staff

+ bed laundry were dirty and old-fashioned

room service

can't think of anything except no wifi in the rooms!

bar closed at 12 midnight.and no room service after that time.

the restaurant but was made to feel very welcome and comfortable chilling out alone in the bar (as a female in

couldn't not find anything on the room service menu resembling breakfast so i ate out

the food was stunning, the room service was very quick, the bedroom was clean and comfortable, lots of little

hotel, bar and restaurant had a lovely vibe

i ordered room service one night and even though the restaurant was busy it was with me within 15 minutes,

wifi wasn t as good as hoped

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

in self service breakfast

wifi wasn't working as well

the harper s bazaar bar looks worth visiting once music is back on