laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

wifi was a bit slow and the flower pot now has no dedicated parking.

parking a few streets away

was able to park over the road , but would have liked it made more obvious that parking was on street parking

the breakfast was superb

the staff were super helpful and friendly from the front desk team to the bar and dining

had everything we needed, ordered room service, arrived quickly and was tasty

the staff were amazing with my kids

the water in the swimming pool was very salty!

they didn t have room service , also the quality of the breakfast.

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

parking is awkward due to it been a smallplace

very helpful and friendly staff, parking available outside

location and cleanliness . free parking . near public transport

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

no wifi when i was there... i m sure it s fixed now

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

very clean, spacious and comfortable, with free parking and good wifi

room had a desk which i used to do some work, and the wifi was good enough to connect in to the office and

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

lovely stay convenient to airport, sauna was great as was late check out

rooms were spacious and big beds with comfortable mattress and pillows late check out was

was disappointed to learn that they did not have spa services available - i had hoped to get a manicure during

check out is late and we were able to get an early check

not enough tea. watch out for laundry service ,excellent but expensive.

s there a laundry service available or a laundromat nearby? i forgot to ask!

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

it is spacious, clean and comfortable, great breakfast & evening meals at the restaurant, and the staff are

it's great because you can use the gym

great gym!

my laundry was lying in my room for 3days

great spacious rooms and excellent breakfast. friendly staff.

grateful for the later check-out and free parking

room was a little noisy, being near the kitchen, where there was a crash of empty bottles being tipped into bin

newly refurbished room good fast wifi

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

hotel was advertised that kids under 12 could use swimming pool up to 6pm but under 18 could use it till 8 pm

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

pool facilities was a perfect way to finish our holiday before our flight the next day

a special thank you to emese, who looked after me at breakfast each morning

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

breakfast is wonderful

noise from laundry staff at 4.30am waking me up!

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

that the room service menu was not more extensive and didn t have healthy options for

karolina was very helpful and helped us with our request for an early check in

with self-service laundry facilities

good facilities like bar, restaurant, gym and laundry room

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

tv was difficult to operate and wifi patchy.

with covid-19 restrictions, there was no room service and so i had to empty my own trash bins and ask for fresh

room service was convenient

great parking and close to shops and restaurants

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

into the bar was daunting at first, but i think that s being reviewed

the bar and restaurant were excellent great food and great friendly company

nice bar and quiet sunny back garden

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

comfortable, excellent wifi and spacious room

the room was lovely and really nice having snacks and a mini bar but very pricey.

room service to my room was quick and easy

east parking

guest laundry facilities available. good bathroom amenities & shower.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

having the on-sight laundry was also a bonus

just tiny details like laundry bags, being given bottled water daily, shower cap.

walk from terminal easy has a guest laundry self serve

wifi did not reach far enough to our room so it made researching our next day a wee bit tricky

the food is amazing, and full restaurant menu is available as part of room service which is great

good bar and

secure parking is a bonus

room was very comfortable and clear instruction of what to do with mini bar and room service

additionally, room service for no extra cost

also great breakfast

free wifi

nice that there s a bar too and noticed there was room service for breakfast in bed

room service was prompt, efficient and very tasty (i could eat that club sandwich every day); breakfast was

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

working wifi and tv

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

well appointed room with ensuite bathroom and free wifi.

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

small bar downstairs for that evening drink which also doubles as the breakfast area

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

the staff were amazing, gym and pool awesome, room very good!

room and room service was up to par

staff were very helpful and late check out was perfect.

there are not much fiid choices in the reataurant and for room service as well

access to the gym and the breakfast was really lovely

the breakfast was plentiful and delicious, with a nice range of options to suit all tastes

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from

gym, restaurant, rooms were super spacious

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

rooms are good, bar area good, modern hotel with a young vibe

great rooms and facilities gym, games all included in price.

i booked this online for my grandpa and he had trouble with wifi and getting around

great pet friendly hotel

the wifi is *really* bad. because of the slow connection the tv program are very pixelated.

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry service

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

there's no laundry service

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

no on site laundry service

a room overlooking the laundry

15h no linen from laundry, entering room at 16

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

there was no room service

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

late check in at 2pm. option to pay 30 for early check in.

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

the hotel staffs from reception , foods and bar( room service) and room cleaners all are very helpful

wifi, bar facilities, flight information, central location.

wifi, bar facilities, flight information, central location.

laundry services

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

available facilities including gym, reception and early check in

location perfect for early check in at heathrow

no laundry

property has a gym and a pool

really big rooms even with 2 queen size beds still had room for kids to play

great staff and room service was prompt with delicious food

swimming opening at 4pm .. not obvious when booking , kids very annoyed

no laundry facilities

staff were fantastic. room was lovely, room service was great.

a travel cot for my youngest, showers were really nice after a day of travelling with two young kids

excellent bar and staff

oh and the wifi connection was really poor

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

lack of self-service laundry

the rooms were immaculate, and our room even had an adjoining door with our kids, without us even asking for

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

room service very poor hag to keep phoning reception for items not made up at cleaning stage

we had to get room service at 10 pm ( the lecture we went to lasted longer than expected and we hadn't eaten

good breakfast

breakfast not free.

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

wifi is a little temperamental

happy guests and pet

no room service sunday and not light lunch option, only set full sunday lunch.

wifi was good

the 20 breakfast and more expensive shuttle to airport than uber.

the breakfast offered a good variety of choice and definitely set you up for the day

food prices were far too high in the bar area

free fast wifi steve was excellent at front well done folks

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

spa facilities good nice pool and steam room

4 hours from lincoln with 2 kids, couldn’t even be greeted with a smile

we used the swimming pool and sauna which was also nice

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

the place was quiet, the parking easy to get to, there was a nice small gym

very warm, comfortable, clean and spacious bedroom, with ac, tv and free wifi

close to the airport. a park with playground for kids behind the hotel was also a plus

no hair dryer. no laundry bag.

wifi excellent

stead of 3pm), we did have to pay for early check in but they gave us a small discount which was lovely of them

and restaurant/ easy to use hoppa bus from the airport/ excellent staff who helped us a lot with wifi and advice

room service and breakfast.

the property also had a well stocked gym, laundry facilities and decent restaurant on site

great to be able to use the laundry for washing

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

the laundry was good but only without the detergent...we have to shop for it.

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

parking was easy and good value the gym onsite was a

we liked the customer service..clean room and very good choice for breakfast.

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

gym was perfect for me and breakfast excellent

one thing that other guests may be less happy with would be the selection on the room service menu

check-in was a breeze, room service is excellent

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

extremely helpful room service staff delivered the menu to my room, when i couldn t access the qr code

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

think of anything, except the wifi was a bit weak when i was there (it was a weekend so the hotel was full which

the only thing missing was the shoe horn and laundry bag.

complimentary wifi wasn t the best. in this day and age wifi should be free and fast.

hotel was hard to find but once i found it the the staff where very polite, the hotel clean, the spa facilities

buffet breakfast was amazing

my mommom and i loved having breakfast in bed, and the hotel s layout made traveling through heathrow smooth

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

like the late check out... i love the soft bed..

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

great room service

the room was clean and the wifi was wonderful

gym facility could have been cleaner (especially the part with mat where one can also lie down).

the gym was well equipped

room was a great size everything was clean laundry was lovely and fresh

great food friendly pub would highly recommend breakfast was fantastic thankyou

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

wifi was available free of charge as well it's a great price you don't even get that in most hotels

laundry, crockery left outside our room on arrival at 3pm

to be by the pool which wasn t crowded there are kids hours (8-10 and 4-6pm)

good location for attending the golf at wentworth

the bar experience was slow in coming round to ask for refills but the staff were friendly

we have the 4 course meal in the tudor bar & it was possibly the best meal i've had in my life

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

we stayed one night with 3 young kids and then the 2nd night just as a couple

room service on sunday was a little slow

also the printed wifi password was wrong so that was really annoying till i phoned up reception to check

the spa offerings

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

tv, free wifi, quiet area, free parking next to hotel.

even gave me a late check out

good wifi