spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

niamh who worked in the restaurant and bar was brilliant, she was great and even bought me a blanket so i could

water in rooms, mobile signal ok, wifi worked

the food was fantastic and the room service breakfast was exceptional

good breakfast and an extremely comfy bed

small issue with the laundry which was eventually positively solved

bar convenient and served us a delicious sandwich and salad

lovely breakfast

room, nice selection of toiletries and extras, very comfortable and room service was easy to use and delivered

convenient location. friendly and accommodating staff. prompt room service. quiet peaceful room.

+ bed laundry were dirty and old-fashioned

wifi in rooms in annexe would be an added bonus!

wifi was a bit hit and miss.

adjoining block had no access to the wifi, which was rather inconvenient

wifi was intermittent.

the wifi was not great in my room

very expensive pet charge of 40

ye olde wifi. only available in the lobby close to the modem. frustrating in the modern era

the parking was a bit hit and miss.

kids playing right outside our window in close private house garden, thin walls in our annex room,

laundry facilities were available at a reasonable price

iron board in laundry room would have been a bonus

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

they had an laundry guests could use

guest laundry is always useful but that's not a deal breaker.

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

laundry room disgusting, parking area a nightmare

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

room was located next to the laundry and reception and across from the kitchen

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

laundry bags everywhere, restaurant floor dirty

the dirty laundry was in blue bags in the courtyard

wonderful free continental breakfast, from 4:00am until 10:00am!

it s quiet and comfort beds (for us and for kids)

considering we had 2 small kids and we feeling like we are already running 40 minutes later than planned time

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

there was a microwave and jug in the room and the kitchen

communal kitchen well stocked with everything we could have needed

couldn't get wifi to

cottage with outbuildings, numerous hot tubs and a swimming pool

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

room service (food not

great breakfast, good wifi, clean property close to the airport

more for small kids

the facilities and staff were excellent and it has a gymnasium

there was room service but i had to pay a delivery fee for that

i stayed in the lodge and my only tiny niggle is that if the two parking spaces directly outside the lodge are

plus wifi connection isn't that good over there and the side view is on

the room service menu was a bit limited

we dined from the bar menu and asked if we could eat in the adjacent lounge area

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

have liked a more extensive room service menu, but as we are in the middle of the covid crisis i thought it was

the bar prices expensive

the gym

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

didn't take breakfast

hotel is very clean, well thought out, nice rooms, good breakfast

well equipped gym , breakfast was delicious , rooms are soundproofed cannot hear neighbours

the wifi is not secure

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

that we had to pay an extra 50 as a deposit for room service just in case we used it!!

great rooms and bar area

late check out was very helpful & staff were helpful

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

this allowed for a relaxed flight and our kids were not worn out and

nice room, had room service which was very good as well

at south terminal gatwick - great staff and leonardo gave me a late check out and the lounge was quite good for

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

bar great and even put sky sports on for

wifi drops out quickly if you don t use it so you need to continually re sign in.

room service, phones were not working so had to go down to ask anything i wanted/needed

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

i booked it, it said parking was complementary, when we got there we had to pay 10 which was unexpected

room was amazing and lots of parking available

was all good the only complaint was trying to find the bar man when we wanted drinks but not a big

laundry service was also not available at the hotel

everything was fine but could improve on modern technology for sockets and common laundry room.

is great even requested a late check out as our flight was at night

wifi and telephone signal was bad!

the instructions on how to get to the hotel came very late and there being no functioning wifi at the airport

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

the only way to use the guest laundry is to download an application

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

the 24/7 self service laundry facilities were convenient and affordable

small room for three people and no laundry service

the staff were friendly and helpful and the breakfast was excellent with hot food

free car parking

great venue nice breakfast choice,

really poor and ruined my one night away from the kids to relax and lie in

dear, the twin room we had was just like it had been a former laundry room/ cupboard

bar entertainment and the no games machine for kids

back in time with a proper old school hotel but with the mid cons of top bathroom and fast wifi

we were given bunk beds, which are not suitable for kids of that age

contrary to description, there is a carvery restaurant and the bar serves good also

laundry facilities and the food in the restaurant was very expensive

wifi in room - room 516 long check in queue with only one receptionist operating

very spacious room, great room service. comfy bed!

the bed was really comfy, the pool and gym were clean, everything was amazing

bar staff were very friendly

of seating in the bar, wifi poor kept dropping off which is pretty annoying for work and mattress not deep enough

, when or go there its to get peace from , noise , and screaming kids , i went to the pool after the gym , i

wifi rubbish

enjoyed the pool and the golf

get to my door , and the lauguage , was very bad , not nice , and i would have been upset , if kids were there

room we had was set aside for pet owners as it has good grassy walks right outside your door

very pet friendly in the rooms, eating was a challenge as there was no real space inside to bring our

late check out on monday meant we could have a very relaxing morning

didn't know there was wifi

book early check in

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

the staff where friendly and helpful and the room and gym were superb

very poor wifi in the room, the cleaning in the room wasn t great.

gym location

arrived early and was allowed an early check in

parking is on-site and only a few steps away

no room service but tea/coffee and water in room so nothing really.

were looking for a private hotel with parking and this hotel was perfect

boutique hotel when we arrived we found ample parking next to the house entrance it is safe and secure we were

and we ordered room service that never turned

friendly staff 24hr room service and great breakfast with

were spacious, clean and tastefully decorated

no bath plug and no hot food available from room service in the evening.

room service should be charged per room not per person per room

wifi worked well and a bottle of water was waiting for us on arrival

wonderful typical british 16th century inn, complete with creaking fireplace, cozy bedroom, uneven wooden floors

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

wifi wasn't very good.

good selection of wines and ales which were well kept by the bar team

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

room was really nice, we booked one room for our group of 5 (2 adults & 3 kids)

the bar was comfy and very inviting

room service was really nice

after some thought, we decided there probably were kids banging around, but equally, what we were hearing

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

have been nice to have slightly discounted wine prices in the hotel restaurant / bar - since it is a nice

can hear everything so the noisy kids that were running around until gone 11 were as annoying as hell

choice for breakfast

real coffee at breakfast is essential!

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

noisy delivery of laundry very early in morning

laundry and breakfast with communal kitchen

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

good to have laundry facilities

very clean nice smelling property the receptionist welcomed the kids with a activity pack!

we used the gym and everything worked and was in very good condition

did not to have breakfast but had a evening meal room service was lovelyud83dude42.

i love the lobby area downstairs and the way we can drink coffee and chill there, loved the 24/7 gym which is

has fitness equipment, light therapy, a tray with fruit and smoothies, a welcome package with spa treatments,

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

was roomy and liked the feeling of home away from home with the kitchen and the appliances

there is a nice bar connected with the apartments

the cleaner tired to give us stuff from a dirty laundry room

pool, sauna and steam room

no fridge there is a phone for room service that's lead doesent connect to anything

due to the lovely staff we meet during our stay, debby from reception and juliana from the bar are true assets

i think it's a very good value for money, there was also a little spa and gym you could attend for just 4

staff very friendly and helpful with directions to the golf

not be better,staff and food were amazing,kids loved the pool,loads of pubs and nice restaurants in sutton,

breakfast was excellent with a lot of hot and cold choices

wifi is good quality

everything the kids want to stay and husband again

clean laundry on bed and towels in the room

the wifi had a good signal for the internet

no wifi in room

want early check in and ready asked them for early check they said if the room is ready will give me the

wifi was poor

i particularly like there champagne bar with its big comfy chairs and fireplace

that run indoors and outdoors with choice of jacuzzis, saunas, private hot tubs, massage pool and beautfily

late room service was really poor, a ham and mustard sandwich swimming in mustard and no butter, couldn

i would have like more cooked breakfast options on the room service menu

the spa hotel

from 6 due to location (across from laundry room and some outside trolley noise) but

guests are expected to park at a distant car park and walk back with their luggage and kids, which is very

i like that lots of amenities are thrown into the price such as air con, wifi and breakfast

location ideal, bar and staff great, room clean and bed comfy.

the residents bar was cosy and did good bar food

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

the food wos very nice .....wifi wos very slow and keeps droping u out

if you have a christmas party then make sure there are enough staff to cover the residents bar that is not

the bar staff was very friendly and helpful

laundry left piled next to guest elevators.

just that the gym and breakfast wasn t available

the manager was quick to resolve the issue and issued us with a 50% refund and a discount on our bar bill

manoj was very friendly and kind helping us with our kids

wifi, very comfortable bed, attentive and efficient staff, good breakfast buffet selection

it was a nice and quiet location with access to kitchen, gym and laundry

laundry area a well spacious very clean kitchen are which provides all day breakfast, it even has a

well laid out room all day access to breakfast not too far from the station-15 min walk laundry boxpark and

they even had a shop on site, plus gym and laundry facilities

price too much gym and laundry not open 24 hr nothing else

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires