wifi didn't work

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

secure parking

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

room service to my debit card which took the 50 but then takes 5 days to return to my account

parking

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

location close to wentworth for golf

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

the gym, swimming pool and spa were all really good

golf facilities, great staff and we enjoyed panel, tennis and spa too

gym and spa facilities are great

plenty to do and see for adults and kids

laundry, crockery left outside our room on arrival at 3pm

to be by the pool which wasn t crowded there are kids hours (8-10 and 4-6pm)

looked on website regarding pool and spa (which looked good) but noticed a cost was quoted for day use - this

car parking. when other functions were on it made it very difficult to find space to park.

we had room service for lunch which was very good as was the breakfast

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

scruffy exterior , noisy with kids running about

says pet charges may be applicable

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the bar snacks (we had beef sarnies) are exceptional

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up

lovely bar area to relax with friends

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

that the room service menu was not more extensive and didn t have healthy options for

bar was friendly and the location was fabulous

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

laundry was cleaned as communicated; very good

the food and location was perfect for me. the spa and gym was top notch too.

sadly it was not clean either although the bedding laundry was perfect

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

stayed here before but this occasion did not live up to expectations - ordered a kids meal and it was dreadful

difficult to connect wifi

parking provided onsite

my laundry was lying in my room for 3days

we had a snack in the bar it was fabulous and the breakfast was amazing and very reasonable at 15

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air

always over the years we felt genuinely very welcomed by all the reception, catering and bar staff

00am one would expect the kitchen

gym facilities are great

the staff were super helpful and friendly from the front desk team to the bar and dining

slow wifi, noisy heater in room, had to turn it off and restaurant not open on a sunday evening.

it s very clean and nice for the family to stay especially the kids

chilled in the pool and sauna after an intense hot day at thorpe park

the hotel grounds were beautiful and the staff were very welcoming and great with the kids

the outside pool was out of action but that was explained due to new tiling being done

grounds can be more kids friendly

no leadership - guests getting so fed up they were taking their own orders directly to the kitchen staff

cocktail bar again as good

the laundry was not returned, bad service.

the breakfast room service arrived at the precise time requested, but lacked care and attention in both

the steam room was under renovation. so we didn't really use the spa as it was just a pool.

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

otto, the golf cart driver and bike tour coordinator, was simply outstanding

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

parking not great

clean, good food brilliant breakfast. great staff

good bar & food

quality & quantity of inclusive breakfast equivalent to a 5* hotel

think we may have been above the laundry which had machines going all the time

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

large laundry trollies living in the hallway less than attractive

wifi could have been faster.

wifi was not good in my room, too weak to connect properly

thing they are missing is a spa and some additional extras, such as sports equipment

the wifi was free, and really good, the bedroom was far better than expected, and the grounds amazing

large bathroom, practical with kids

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

room and bathroom were very clean, bed was cosy, a lot of choices for breakfast, room service quick and food

it took me ages to find out the wifi password

room service responded immediately with replacement tea tray and fresh milk

be made aware of where the fire exits are and that there is no breakfast and that there is a kitchen towards

there was a guest kitchen with lots of facilities and breakfast

is great, it's very clean, very comfortable, has a kitchen you can cook what you want in and the wifi works

the kitchen supplies could have been better.

the kitchen concept was great

the pillows and room situated over the laundry room. the road works and diversion.

the breakfast was excellent with a very varied choice

location, gym, sauna facility - lovely way to relax

free of charge parking and an ev charger in the car park meant it was easy to get to and away the next morning

contacted on the day for an early check in

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

was no free wifi, breakfast or evening meal although all three are advertised on the

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

good location with convenient on site parking

wifi was a little suspect but got it sorted

wifi connection

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

it was great to have a fridge and good wifi

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

couldn t get a hold of room service or the front desk for a really long time

no self serve laundry facilities, charge to use the fitness center

couldn t do own laundry and would have liked more tea selections

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

not enough tea. watch out for laundry service ,excellent but expensive.

place had an unusual smell, a combination of wet laundry and incense(

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

spa products from evelyn & crabtree delightful

cleaner waking us up twice i asked for a late check out

booking i asked if there was a way we could have a later check out

the gym was nice too although a little

the only thing missing was the shoe horn and laundry bag.

wifi is a bit slow

in the airport terminal v clean and modern great gym

complimentary wifi wasn t the best. in this day and age wifi should be free and fast.

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

was professional and very courteous,rooms and corridors spacious,the breakfast was excellent

hotel very friendly staff very helpful the spa was really clean delightful experience will definitely book in

waiting i was informed that the machine was broken, to compensate they made fresh pancakes but my kids were

the spa pool is very worth a visit too

also poor quality dinner menu - and no kids food- waitress very accommodating and helpful

having the on-sight laundry was also a bonus

guest laundry facilities available. good bathroom amenities & shower.

proximity to heathrow and it had laundry facilities.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

room was very comfy and there is a laundry for guests

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

room service, front desk and restaurant don't answer phone if busy at front desk or

wifi connection was not good

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

access from the m3, parking available and also close to the local amenities and rail

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

parking is awkward due to it been a smallplace

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

jessica at reception was very friendly and helpful. great gym food was good

the wifi was weak. the hairdryer was tired.

we had a room service and the food was exceptional

comfortable apartment with private parking and all facilities

car parking is available onsite and access to the owners lovely garden is a bonus

it was clean, warm wifi worked well

beautiful location, super clean, easy parking, great hosts

convenient parking

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

location, great room service and easy to get to airport from there

clean space pod system to lhr early breakfast room service

no laundry facilities

laundry carts being moved 10pm and 5am

most importantly, my dog was welcome in the bar by everybody from staff to other customers

the wifi works well in the rooms

of parking, good wifi, decent sized room

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

we travelled with our pet and they were fantastic we ordered room service too ot was fab

long time to get through to room service

got given two rooms with a door between the two which the kids loved

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

location for a stay before flying the following morning, and for our kids to relax before they flew out the

great bed, space, laundry and facilities

more laundry facilities would be helpful.

super convenient to do laundry before the next flight

the property also had a well stocked gym, laundry facilities and decent restaurant on site

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

no hair dryer. no laundry bag.

but not the end of the world, as the wifi was very good

room service was fantastic and quick

great on site bar and

everything that he ordered from the kids' menu was free: starters, main dish and dessert

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

everything especially the pizza in room service

good value, clean and good breakfast. very close to the tube!

addition of swimming pool spa and gym is

swimming pool is good sze and gym is big and good equipment

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

is a connecting door between the two rooms which is super nice for family traveling with young kids

wifi would not work for us

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel

our priorities were free parking and easy journey to the airport

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public

wifi

we had wifi and multichannel tv

enthusiastic staff, free parking, free wifi.

no accessories such as room slippers, shower cap or laundry bag were available

being kept awake all night with laundry

laundry needs for long stays

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and ruined

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

laundry room - so useful. really easy to walk to from the tube.

with self-service laundry facilities

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

would have been nice for the bar to be open, but it has no effect on the stay we had.

very little in the way of facilities ie no bar or restaraunt

are only 11 parking spaces and no disabled parking bays

com should bar them from the site for such underhand and reprehensible sharp practise

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

photos below of the property no gym or pool - that is just the local leisure centre 1

com should bar them from the site for such underhand and reprehensible sharp practise

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

room service slightly pricey

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

i think this was an unusual situation with young kids out of

the hotel has its own bar and restaurant areas

the fact that it has a swimming pool

the breakfast was exceptional and there was plenty of options and we thoroughly enjoyed our stay

room was spacious and bunk bed for the kids was really good solution

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

breakfast was very good

hotel and they allowed for an early check in

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

breakfast was phenomenal

located a five minute walk from windsor high street. wifi a good connection.

with a hot bath and room service

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

staff were very accommodating to my request for both early check in on one booking and also a late check out on

no laundry facilities

lovely pool, a fabulous bar and restaurant

clean decent sized pool/jacuzzi sauna steam and gym

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was

pool, jacuzzi, sauna, gym facilities are very good

market kitchen dinner was ok but could have been better, my wife and i both had the curry special and

really made my kids feel special and really firendly staff, great breakfast.

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service

the kids loved it as we travelled as a family

clean, good wifi. cozy place to stay for more nights. bus stations are near.

no laundry

some of the rooms look tired and dated. no swimming pool or gym

late check out time

told our kids (4 and 3) we were going to mexico

gypsies kids running a mock throwing rubbish all over the place

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

wifi, bar facilities, flight information, central location.

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

they helped me with print outs, wifi connection and taxi booking

laundry services

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

offered a 'walk in bathroom' for early check in at 8am, which although was a quick turn around, was a bathroom

small but adequate gym with high tech equipment

laundry left outside my room for 24 hrs

near my venue for the next day easy parking room spacious shower hot room service excellent

room service was great, free parking and facilities were amazing

rooms, great facilities (used the gym which was well equipped), friendly and helpful staff, lovely food

have been before, love the location, staff at reception and breakfast always helpful and cheerful

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

location, lovely staff, we got a free late check out for our departure day which we really appreciate it by this

they are the only pet friendly hotel and were extremely accommodating of our early check

usually like ground floor room but unfortunately those were the only option if you travel with a pet, like us

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

lovely shower and huge tv in room with fast wifi

no room service and wifi was unstable

shower was very good. late check out. friendly reception staff

location of my room 417 - view of the laundry carts!

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

but must admit i didn t understand why receptionist told me bar closes at one am and it closed at 11 and was

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

updating the main hotel rooms, hence the bar wasn t open.

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

room was right next to the room for housekeeping carts and room service staff

lovely bar with great service

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in