view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

the wifi was fast and worked without problems

loves the easy early check in all staff very polite

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

no laundry facilities

laundry, crockery left outside our room on arrival at 3pm

wifi would barely connect

we had room service for lunch which was very good as was the breakfast

during the day when we were by the pool, we were told that the kitchen wasn t working which was disappointing

starred restaurant, wonderful and helpful staff, a very good outdoor heated swimming pool and a spa with high

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

even the staff that were on the night before were an absolute joy at breakfast

had to ask for alternative wifi connection as main one asking for security key which wasn't known

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

had great room service for dinner

the peking facilities were excellent we arrived late at night and had no problems parking

was no room in the restaurant for guests to have dinner, all guests had to order room service due to christmas

the only thing missing was the shoe horn and laundry bag.

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

breakfast wasn t included in the price wifi wasn t great

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

the gym was above average for a hotel gym

good location. spacious room. wifi well designed room & washroom. comfortable bed.

the restaurant, food was ok but back of house very noisy, can hear the kitchen trolley going back and forth

comfortable bed, the breakfast was good

the jaccuzi pool had so much pressure and just what we needed

wifi was slow and choppy

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

think we may have been above the laundry which had machines going all the time

large laundry trollies living in the hallway less than attractive

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

highly recommend the value for money and very quiet, spacous rooms and particularly the buffet breakfast, along

room service is quick and there are plenty of light meal options

the room service food was amazing but very expensive

couldn t do own laundry and would have liked more tea selections

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

not enough tea. watch out for laundry service ,excellent but expensive.

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

we had room service and that was very good

i told the bar staff but they were disinterested

we ate breakfast and had room service from the restaurant

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

excellent breakfast. early check in. quiet after a long flight.

gym and pool are not open early in the morning to use before flights it also could stay open later

all the others at the hilton at the bar and the server made my experience, almost enjoyable

food in restaurant very good and so helpful that both bar and restaurant open late even on sunday evening

having the on-sight laundry was also a bonus

room was very comfy and there is a laundry for guests

comfortable bed and good air conditioning plus a handy laundry

just tiny details like laundry bags, being given bottled water daily, shower cap.

guest laundry facilities available. good bathroom amenities & shower.

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

kids loved

up on the bar terrace was amazing seeing the planes take off

served us at breakfast, lovely lady, even gave me a hug when we were leaving ud83eudd70 the bar guys all friendly

fantastic hotel, grounds and amenities. great activities for kids too!

going with two young kids you do wonder what the service would be like but it was exceptional

parking could have been nearer the hotel or at the back

location close to heathrow airport, the gym, the spa, and the beautiful lush green grounds.

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

location fine did not have breakfast but room service for evening meal good

parking facilities, but lived in england before, so wasn't surprised.

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

we travelled with our pet and they were fantastic we ordered room service too ot was fab

i like the bar area and i like the restaurant. i thought it was lovely.

we brought a pet and they were so accommodating, and the team were incredibly helpful.

couldn t help us with early check in

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

loved the empty fridge instead of a mini bar as i had to refrigerate food overnight

great bed, space, laundry and facilities

great to be able to use the laundry for washing

super convenient to do laundry before the next flight

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

no hair dryer. no laundry bag.

rooms/bed, strong wifi and shower

great breakfast and lovely bar and food area within the hotel

the information was inaccurate regarding 24 hours room service

ideal for our short overnight stay so that we could get to the airport for early check in

sadly it was not clean either although the bedding laundry was perfect

parking provided onsite

oh and parking was also included

lack of decent bar area as mostly restaurant but lovely outside

no independent wifi, more a generic one you had to give your name & email address to in order to join it

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

i particularly liked their late check out deal

great breakfast and wifi completed our pleasant stay

bar staff/waiters were outstanding nothing is too much trouble, extremely attentive, polite, quick

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

we had wifi and multichannel tv

wifi and electricity went out

enthusiastic staff, free parking, free wifi.

price and location and free parking

being kept awake all night with laundry

no accessories such as room slippers, shower cap or laundry bag were available

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and ruined

laundry needs for long stays

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

my room was spacious with a large, comfortable bed and free wifi

great location, spacious and comfortable rooms. great bar and restaurant.

excellent deal: for extra 35, received early check in plus full breakfast voucher for 2!

breakfast was excellent and good value for money

room service was efficient and delivered with a smile

spa not worth the visit, pool and sauna only.

breakfast tasty and lots of choose

thanks so much elena, all the other staff members were fantastic from the spa team, reception, restaurant

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

gym good enough and restaurant better than expected with lovely

com should bar them from the site for such underhand and reprehensible sharp practise

com such as swimming pool, spa, gym these are not onsite but actually a mile away

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

com should bar them from the site for such underhand and reprehensible sharp practise

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

good communication and the option of a car parking space

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

very helpful and friendly staff, parking available outside

access from the m3, parking available and also close to the local amenities and rail

to locate and ideal for parking on the front of the property

the hotel was beautiful and so was the gym

breakfast staff - 1st day given us wrong food told them read the list properly today service poor

confusion over simple bacon buttie for breakfast with room service.

it s very clean and nice for the family to stay especially the kids

the pool was children friendly

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

the best part was the feeling of getting a two for one spa day and hotel night deal

english breakfast was available for around 17 pounds, but we opted for regency cafe for a richer experience

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space

location, value, gym and pool!

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

property is exceptional, the staff, the restaurant- steak and lobster and the spa was amazing 10 out of 10

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the breakfast was superb

parking not great

street parking availible for free

wifi is annoying as you have to log in everytime with names and e-mail over and over again

spa was great, as was the gym, lots of equipment available

everything, especially kids club

parking was a long way from hotel.

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

the spa facilities a great

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

early check in

one thing, we found an uncollected room service plate that was still left, there, outside our room door

no laundry facilities

to pay for wifi - this really should not be the case these days

i loved having access to the pool, sauna, jacuzzi and gym from 6am till late at night

lack of choice on room service after 10pm

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was

self service laundry facility is a plus

laundry room - so useful. really easy to walk to from the tube.

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

for those that needed to wash there was laundry facilities available

good facilities like bar, restaurant, gym and laundry room

no laundry

the hotel was great at providing a dog bed and bowls for our pet

they sorted out my late check out quickly and the parking was convenient

the steak in the sports bar was very average

pool and pool bar

and the weekend was perfect then we ordered room service as she tends to get a

if there's the a little play room for little kids that would be fantastic .

such a beautiful hotel, robes and room service. great place.

good experience needs some improvement in breakfast menu and its presentation style of markeet kitchen to make

massive tv. great surroundings. gym and swimming pool. nice room and bathroom

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

laundry services

available facilities including gym, reception and early check in

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and

the gym was nicely setup - just need to remember to stock it with water

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

there was no room service

good wifi

didn't like the 30 early check in fee

my laundry was lying in my room for 3days

was disappointing that some other guests took parking spaces designated for ev charging when they were not in

couldn t sleep because drank people coming back from the bar kept waking me up

wifi worked well and could work properly at the table

excellent breakfast staff very pleasant thank

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

very little in the way of facilities ie no bar or restaraunt

parking at times very busy and hard to patk

would have been nice for the bar to be open, but it has no effect on the stay we had.

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

the laundry was not returned, bad service.

the gym/gym facilities could be a bit bigger

umbrellas and blankets are dotted all around the grounds, golf buggies to get you around

we were upgraded on arrival as well as getting an early check in which was perfect as we were attending ascot

food at the barn and in-room service is well displayed but very overpriced

gym was clean and tidy, and the breakfast was great value with lots of options

late in the day and may be this being close to airport, some flexibility should be provided for early check in

a games space which is perfect for teenage kids

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

we ordered room service and it was very fast delivered

very good wifi and air con was good to have as we stayed during a very warm

the room service was good , there was a christmas party below us but they has emailed me to let me know

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

swimming pool for the kids would have made this perfect, given the price

location of my room 417 - view of the laundry carts!

location, great room service, room felt spacious, nice breakfast

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

to our room the staff had taken the few remaining tea sachets and we had to order more again from room service

good wifi and sockets with usb ports - a plus if you don't have a converter

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

phoned before we arrived and i was told to ask for a late check out when we arrived which i did

was told when i checked in that i could either give card details for room service or pay as i went

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

breakfast was well presented with good choice

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

good breakfast, good location

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

as well as bar /restaurant staff the hotel reception was very helpful

lovely staff and super fast room service

the kids enjoyed their stay which is an achievement in

did not like the gym being outside of the hotel

plenty of parking

wifi was not good in my room, too weak to connect properly

kids love every bit of the bedroom big bed bathroom and tvs and me and my wife enjoyed the stay too

surroundings managed to take a great walk to windsor with the kids

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

noise from laundry during the night

laundry cage crashing past our room at 6

for dinner both nights (we would have liked to have dined at the restaurant given we had 2 small kids)

breakfast was superb - freshly made

we stayed in the main house where the rooms are slightly bigger than the annexes & pet free

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room