having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

room service was slow but the hotel was very busy due to rugby

the location was perfect for us. the restaurant and food was great especially the breakfast

only thing we were disappointed with was breakfast

gym access in particular was outstanding

location was very good, breakfast tasty, coffee fabulous! late check out no problem

room, large comfortable bed, fridge, wifi, tea & coffee

offstreet parking

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

no room service - safe, television did not work

room was a great size everything was clean laundry was lovely and fresh

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

they also provide free breakfast

great mini bar options and sweet little toy basket for the kids

was great getting room service too and the food was

great mini bar options and sweet little toy basket for the kids

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

) it was as close to the disabled parking bay as is possible making it easy to

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

and room service is perfect

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud8

the hot tub and the gym was great for me just what i needed.

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

small bar downstairs for that evening drink which also doubles as the breakfast area

he politely and diligently responded to my requests for room service

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

noisy estates/laundry yard banging early in the morning and during the day

a room overlooking the laundry

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

there's no laundry service

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

no room service, but overall a great small hotel in a fantastic location

the spa offerings

the bar is stunning - great to wind down in after a long afternoon at twickenham

got early check in and a little helpful late check out

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

room service, ham (without cheese) was greasy as if the bread had been fried, so my wife only ate

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which

i understand the restaurant is separate from the hotel but the room service menu wasn't great

not to many facilities, probs woudnt come with kids

gave my baby's clothes to the laundry service for washing

minor maintenance issues included light stains on the carpet (possibly related to being a dog-friendly room)

pet peeve of mine, and something i m finding in hotels increasingly, is the modern idea of

good wifi

breakfast was amazing. the bed was super comfy x

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

we were told it was a croissant machine but it sounded more like a laundry

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

were woken at 5am by someone delivering laundry bins right outside our window

lower floor rooms had no view other than laundry bins

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

the laundry that was supposed to be clean, smelt disgusting

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry was clean

wifi was a bit too weak (worked best early hours of the morning

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

good breakfast,early check in accomodated,friendly staff

gym wasn't up to standard limited menu for dinner

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

i went with the impression that the use of the pool was free, but you had to pay for the gym and spa as it was

the room and the room service

staying at the hotel needed to pay for the swimming and spa area

walk into the centre of brentford and 5 minute drive to osterley tube station, also the free parking was a bonus

room service, car parking, terrace, soundproofing.

i had a great breakfast stuff are very friendly an helpful we love it with the kids

kids eat free in the evening if adults order something

clean, great facilities, easy check in and out, good breakfast and easy parking.

holidayinn forgot to mention that there is a gym inside house, and ist ok, with

excellent free wifi

good communication and the option of a car parking space

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

to order room service but there was no phone in the room (the room guide only gives an internal number to

great location - with free parking, it was then really quick and easy to get on the train

pet friendly

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

loved that this lovely hotel is pet friendly

called twice on the phone for room service to order food and nobody answered.

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

a really delicious room service burger and the pastries at breakfast were great and really good butter too

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

price and from an ease of use, i would have expected the hotel to have easy and free access to wifi rather than

breakfast was fantastic, freshly prepared and delicious

wish there was laundry in unit

laundry facilities and gym were both available, but both very small, and away in a corner of the

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

also a gym and laundry facilities if needed

laundry in basement - 5 to wash and dry a load

depending on the day this can be very affordable for a spa break

family room all laid out well and kids beds made

room service was prompt and polite

lovely modern hotel, right next to m4, comfy bed, free wifi, temp of the pool water

no 24 hour room service

no extra costs for room service, but staff tried to charge us twice for the food delivered

fast wifi

the food at the restaurant was excellent quality and reasonably priced and room service is available

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

wifi in the room was a bit hit and miss, ok downstairs

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

breakfast was exceptional.

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

self service laundry facility is a plus

for those that needed to wash there was laundry facilities available

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

with self-service laundry facilities

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

apart from that can't wait to go back i had spa to ourselves it was

pool facilities was a perfect way to finish our holiday before our flight the next day

staff were lovely spa facilities amazing decor beautiful

restaurant selection, breakfast and dinner, was more than enough for both us parents and children (7 and

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

i could not log on to the free wifi.

wifi didn t work tv didn t work either

good wifi

laundry facilities were expensive

laundry facilities on site were also helpful

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

no laundry facilities or laundromat close by

kids can play pool, ping pong, or giant jenga

comfortable & pet friendly

near the airport and you can bring your pet with you.

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we

rooms good wifi cool bar with good drinks and decent food good gym chromecast on tv was a great

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

the wifi was not easy to get into

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

breakfast was included in the price and was able to have this as room service at no extra cost

wifi kept going down

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

gym which is why we booked here

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

cleaner waking us up twice i asked for a late check out

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

wifi download speeds poor

spa products from evelyn & crabtree delightful

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the breakfast was superb

the toilets in the bar could do with updating

street parking availible for free

parking wasn t great but a small price to pay for such a lovely place

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

good choice of breakfast in the mornings

staff are very accommodating. comfy beds. good selection at breakfast

lovely croissants, good breakfast, modern rooms

london) bus stop, great helpful staff, excellent customer service mentality, smart tv and free wifi (that works

s there a laundry service available or a laundromat nearby? i forgot to ask!

no self serve laundry facilities, charge to use the fitness center

not enough tea. watch out for laundry service ,excellent but expensive.

couldn t do own laundry and would have liked more tea selections

place had an unusual smell, a combination of wet laundry and incense(

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

not 24 room service

they are the only pet friendly hotel and were extremely accommodating of our early check

downstairs bar is so cute and the lobby has a good

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

everything, including dinner and breakfast

the room service food was amazing but very expensive

the food prices in the bar seemed rather excessive.

laundry services

great location - great rooms with great views, comfortable beds and a great bar on the roof.

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering

available facilities including gym, reception and early check in

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

wifi, bar facilities, flight information, central location.

the hotel staffs from reception , foods and bar( room service) and room cleaners all are very helpful

excellent bar meal and very courteous bar/dining staff

no laundry

told our kids (4 and 3) we were going to mexico

the hotel was great at providing a dog bed and bowls for our pet

5 charge for room service

told our kids (4 and 3) we were going to mexico

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

lovely breakfast room was very clean staff helpful

quite area, friendly staff and very nice breakfast will stay again

really enjoyed the english breakfast served to my room - good start for my day in the morning before heading

a laundry room is available, but that feels like it s creating extra effort for the traveller

no laundry

no hot water in the shower - breakfast not very assorted - no laundry service

quirky touches laundry room with iron. 10 early check in suited our needs :)

kids had great time

no laundry facilities

to departures great amenities quite clean very welcoming staff both at front desk and in room service

staff were fantastic. room was lovely, room service was great.

spacious room, good wifi, good restaurant and very nice and receptive staff

pool, jacuzzi, sauna, gym facilities are very good

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

i think it slipped through from the laundry company and just got missed when making the bed up and probably

the staff member was prompt when i called room service, and made alterations so it was out of view and apologised

parking was thankfully easy and free

fantastic location for gunnersby park! onside free parking a bonus

on reaching there we found out our kids couldn't use

room service

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

the wifi in the room was not stable enough for a zoom meeting

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

i come for the amazing gym and spa before and after my flights.

laundry room was a big asset for a longer than average stay

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

gorgeous design, great location, easy to use laundry and really does feel like home.

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

the basement laundry was very handy

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

no laundry service on weekends.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

wifi wasn t working

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

the reception staff were great and the free wifi worked

wifi didn t get to my room

we had a continental style breakfast, and it was just right

a sitting area with a coffee table, sink and mirrors in the room, fridge, water, continental breakfast

laundry fee is high

the gym could have more equipment, but for a hotel gym it was ok

breakfast were one of the best we have had

room service was very good, and i will definitely book again

no kids running around bar at11pm and noise fm event

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

room was very comfy and there is a laundry for guests

clean & tidy & also had a guest laundry

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

comfortable bed and good air conditioning plus a handy laundry