laundry, crockery left outside our room on arrival at 3pm

pool!

my husband and i also had some spa services which were divine

grounds, pool and dining

room was very small. wifi extremely slow

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

no laundry facilities

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

was very accommodating to all of the kids and helped find medical care for a sick little one

says pet charges may be applicable

think we may have been above the laundry which had machines going all the time

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

large laundry trollies living in the hallway less than attractive

served us at breakfast, lovely lady, even gave me a hug when we were leaving ud83eudd70 the bar guys all friendly

inside the hotel are many different areas to relax, there's a restaurant, a bar, another bar, another bar and

main pool was busy with kids on our first visit but nice and quiet the following day.

was poor service and cold food and when you mentioned the cold food the daves pulled by the kitchen staff was

only downside is the separate charge for breakfast in bed even if breakfast is included in your booking which

sadly it was not clean either although the bedding laundry was perfect

as pet parents, we were blown away by the attention to our furry companion think organic treats at

i wasn't successful in using the wifi but i suspect that's me rather than the technology

no independent wifi, more a generic one you had to give your name & email address to in order to join it

hotel, restaurant and bar are good value

we had to park on sainsbury's car park which is a short walk away but when you have luggage and kids not very

no wifi in our room. we had to go to the restaurant for a signal. no mini-fridge in the room. :(

but they did change them quickly for us although we no longer had twin beds we had doubled but kids didn t

helpful staff, ample parking and other amenities

parking safe and easy, bed spotlessly clean and comfy

breakfast was ok - not much options for halal dining but with some sweet stuff like pancakes ,

also poor quality dinner menu - and no kids food- waitress very accommodating and helpful

room telephone - could not get answer from room service had to call reception

very comfortable and the gym and spa were great

breakfast

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

excellent parking and wifi

the room was lovely and really nice having snacks and a mini bar but very pricey.

room service to my room was quick and easy

bought food via room service

the laundry was not returned, bad service.

the gym/gym facilities could be a bit bigger

grounds exceptional. restaurant exceptional. common areas and bar definitely need a refurb.

on use of pool due to covid

breakfast in the dining was excellent in lovely surroundings

very helpful desk staff, early check in

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

we ate breakfast and had room service from the restaurant

great bar & restaurant

the only thing missing was the shoe horn and laundry bag.

we loved the bar with top quality bar food at reasonable

while staying there a group of guess we’re running around with their kids for over an hour through the bar,

raimondcand from breakfast are terrific

room service was also far better than expected

plenty of space , good breakfast, lots of parking, decent pool and spa

wifi is unsecured, which while not a showstopper isn t brilliant when the location means phone

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

took a long time to be served drinks in the bar as i think there was only 1 person making

it's a fantastic hotel for families with kids

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

are only 11 parking spaces and no disabled parking bays

parking at times very busy and hard to patk

wifi or password untill we left

:) free parking and my room was very quiet

off road parking, clean, spacious, friendly and helpful staff.

welcome, loved the gated secure parking at the rear

parking was tight as other guest parked really badly taking up too much room.

enthusiastic staff, free parking, free wifi.

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and

and then my laundry which i left in the bathroom they all got soaked and ruined

being kept awake all night with laundry

no accessories such as room slippers, shower cap or laundry bag were available

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

excellent customer service and great facilities. extremely clean and wonderful room service

nice breakfast

we ordered room service one night which was great but there were no menus in the room, i had to google the

photos below of the property no gym or pool - that is just the local leisure centre 1

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

com should bar them from the site for such underhand and reprehensible sharp practise

beautiful grounds great location for ascot racecourse. plenty of parking

kids love every bit of the bedroom big bed bathroom and tvs and me and my wife enjoyed the stay too

only negative is lack of spa and bar was london priced

on the patio, sipping a beer watching the kids run around the garden after a very hectic

good iron, good tea, good parking, ace location

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

had room service and the meal was delicious

pool and gym were very clean and a good size

the gym was excellent with a great selection of equipment

my daughter used the gym and was very impressed with all the equipment the gym offered

no free wifi to guests not booking direct with the hotel

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service

location of my room 417 - view of the laundry carts!

the bar and restaurant downstairs are also very good with them being all good for us to take the

even though it says late night food there isn't great options for room service so make sure you eat before or

the bar was really well decorated and the staff were very attentive

bit pricey at the bar but it is windsor which is expensive anyway

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

great staff. great breakfast choices a great hotel

think 40 per night to park the car is a bit much, and there is no ev charger

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

gym is outdated but it does the job (you don't want to run outside near an airport

to get an early check in and late check out

we brought a pet and they were so accommodating, and the team were incredibly helpful.

would have been nice to have two queen beds in a room so our kids didn t need a second room.

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

great food and bar area

drove down into garage where the gate bar was expecting to pull a ticket or push a button there as most garages

also the bonus of late check out when you join the club

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

superb views when having breakfast or

due to covid there was no room service which was fine but already very limited tea and coffee and had to request

it would be great if the gym opened earlier than 7am for early-birds.

breakfast was excellent

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

doesn't have a swimming pool and kids' play zone

a young gentleman in the bar restaurant who was informative and friendly and got me sorted with wifi and power

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

just tiny details like laundry bags, being given bottled water daily, shower cap.

comfortable bed and good air conditioning plus a handy laundry

proximity to heathrow and it had laundry facilities.

guest laundry facilities available. good bathroom amenities & shower.

walk from terminal easy has a guest laundry self serve

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

couldn t do own laundry and would have liked more tea selections

not enough tea. watch out for laundry service ,excellent but expensive.

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

excellent especially the receptionist who checked us in and looked after us at the bar on

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

extremely helpful room service staff delivered the menu to my room, when i couldn t access the qr code

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

wifi not free. but not important

liked the way spa manager giedre treated me on my birthday, i had amazing morning at swimming pool and sauna,

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

nice hotel and great proximity to the airport. good bar and restaurant onsite

noise from laundry during the night

laundry cage crashing past our room at 6

and i most have to say the kitchen staff were serving with

one little thing went to get a meal in the evening but could not get one because the kitchen was being refurbished

room we stayed in no6 was right next to the vent from the kitchen and was very noisey, for the price the ensuite

great bed, space, laundry and facilities

the property also had a well stocked gym, laundry facilities and decent restaurant on site

had a self laundry as well

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the laundry was good but only without the detergent...we have to shop for it.

no hair dryer. no laundry bag.

very kids friendly. the staff were amazing. the location is wonderful.

travelling with family. charged for couple of hours early early check in.

wifi excellent

restaurant and bar service was great and food tasty

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

had work to do in my room so ordered room service which was delicious

the staff were amazing too, especially with the kids

clean, large rooms, quick room service, friendly staff.

pool too cold

pool, the breakfast, the location and the staff

how clean and fresh the place looked, maybe it had some work done to it during the winter and the breakfast was

loved every minute. rooms were great for the kids

the breakfast options were fab and the facilties including the play room and pool were

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

the hotel has its own bar and restaurant areas

excellent deal: for extra 35, received early check in plus full breakfast voucher for 2!

there was no children's menu and had to pay full menu price for 3 kids

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

food & room were great. lot's of parking and reasonable wifi..

good wifi and parking

limited options for dining with kids and pricey.

hotel and they allowed for an early check in

limited options for dining with kids and pricey.

pool/sauna areas are quite dated and reception staff were fully versed on the facilities but was ok

min before we got our dinner: a mini pizza and salad, which was rough with two hungry and tired kids

no laundry service on weekends.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

check in procedure was so friendly and helpful and corina gave me late check out and a 24 hour pass for the

the haven provides a car parking space for your use during your stay

nice to have a reserved parking spot

parking space and garden to sit out in

it was clean, warm wifi worked well

comfortable apartment with private parking and all facilities

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

the coffee at breakfast! admittedly had a room service breakfast but very 'stewed '

good variety of breakfast and the spa was relaxing a good range of facilities

the staff and the gym regulars are so warm and friendly i feel very comfortable returning with my family

swimming pool, small and full of kids

excellent, extremely well soundproofed with a good blackout curtain, great bar and leisure/pool/spa facilities

breakfast lovely

confusion over simple bacon buttie for breakfast with room service.

breakfast was lovey lots to pic from , also very friendly to kids

no laundry facilities

lovely pool, a fabulous bar and restaurant

no spa treatments

room service & food from in house restaurant

wanted to charge extra for better wifi, but when we explained it was not clear they dropped it

my laundry was lying in my room for 3days

couldn t sleep because drank people coming back from the bar kept waking me up

00am one would expect the kitchen

the breakfast was amazing

pretty grounds, plenty of parking spaces

no laundry

really big rooms even with 2 queen size beds still had room for kids to play

the steak in the sports bar was very average

we found old crisps under the bed and a kids sticker on the draws both not ours,

the pool area could do with better heating

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

the customer service and room service were really friendly and professional

arrived too late for dinner (9pm) and the kitchen had closed so i couldn't get food via room service

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

kids in the hallway until 10 or so

wifi, bar facilities, flight information, central location.

you for a lovely stay, thank you for the complimentary late check out, and the bag storage

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the breakfast was superb

fantastic location excellent breakfast

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

good size tv if you need it and strong wifi signal

laundry services

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

the sky bar does great food

easy to access, a self-service laundry, price was great.

laundry room - so useful. really easy to walk to from the tube.

for those that needed to wash there was laundry facilities available

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

self service laundry facility is a plus

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

room service every day

good location, late check out and great breakfast selection.

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

good communication and the option of a car parking space

parking was easy, some snacks and drinks available, everything you need for a short stop over

location and cleanliness . free parking . near public transport

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

parking could be an issue if full. hopefully they will get a fast car charger.

the free cocktail, location, breakfast, decor, staff, room and gym

i liked the gym and the staff

early check in upon arrival pleasant staff

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

as 2 adults with no kids we didn't know it would be thunderbird themed

was able to do laundry and younger guests could play playstation upon request

laundry room facilities were great

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry was cleaned as communicated; very good

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

no swimming pool only a hot tub.

no laundry service or clothes washing machines

great for kids. my granddaughter loved the football game, colouring books. great kids meals too

the staff in the bar in particular, couldnt do enough with food, drinks and entertaining our 3 yr old

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

room service and the location