i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

well appointed room, good wifi

location, breakfast and bar were great

lovely hidden gem with a bar downstairs to relax highly recommended

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

was no room service

the hot tub and the gym was great for me just what i needed.

just wifi signal

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

he went out of way to accommodate our early check in and also guided us with few tips to explore london

was included, good wifi, fridge in room

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

free wifi

great rooms and facilities gym, games all included in price.

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

the customer service and room service were really friendly and professional

apart from that can't wait to go back i had spa to ourselves it was

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

good wifi

parking is awkward due to it been a smallplace

no lift and no proper bar ( vending machines)

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in ,

no room service

not 24 room service

laundry services

location on the bus route from heathrow; early check in

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like

r a fee)

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

wifi, bar facilities, flight information, central location.

they helped me with print outs, wifi connection and taxi booking

because of travel arrangements really appreciated late check out

no laundry

gym facilities were great

we found old crisps under the bed and a kids sticker on the draws both not ours,

it is amazing love the pool area rooms are spotless and the food is lovely

staff very helpful also have a great sports bar a starbucks and restaurant at the

no laundry facilities

the advertisement also said that there was free wifi

wifi was an extra charge in the room, parking was an extra charge too

room service & food from in house restaurant

no free wifi

check out time was then way later than expected and the spa facilities were lovely

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from

the bar and room service close very early

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good

only thing we were disappointed with was breakfast

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

a family room, it had a bar fridge which kids could curiously open and play with and charge to the

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

room service meal was cold and tasteless.

food was over priced, not enough options on the room service menu either

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

could not use the free wifi (it requires internet access in the first instance to open an email with access

s there a laundry service available or a laundromat nearby? i forgot to ask!

couldn t do own laundry and would have liked more tea selections

not enough tea. watch out for laundry service ,excellent but expensive.

no self serve laundry facilities, charge to use the fitness center

place had an unusual smell, a combination of wet laundry and incense(

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

gym was clean and useable

room service very expensive

excellent front desk staff ud83dudc4f room was spacious. breakfast was excellent.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

no laundry service on weekends.

she also informed us we could eat in the bar since we didn t want to go to the restaurant where we had a

room was a great size everything was clean laundry was lovely and fresh

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is

they also provide free breakfast

good breakfast

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

the bar area was pleasant and the restaurant food on offer varied but in both we found the staff to be

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

pool/sauna areas are quite dated and reception staff were fully versed on the facilities but was ok

the gym and spa

it was a little expensive, but worth it to have the separate sleeping quarters for the kids.

guest laundry facilities available. good bathroom amenities & shower.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

having the on-sight laundry was also a bonus

comfortable bed and good air conditioning plus a handy laundry

proximity to heathrow and it had laundry facilities.

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large modern hotel, good restaurant. kids eat free with adults eating.

thought the hotel was a good airport hotel, with spacious comfortable rooms, a good wifi connection and a regular

food at rgb was expensive and small portions. kids pizza was a microwave version.

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

you can have 5 in 1 room 3 kids 2 adults

also the free wifi was a massive bonus, with 2 teenage children it was great we didn't eat in the

no good behaviour towards kids

was fine for the adults as the music went off at any 12 but not so good for the kids who couldn't sleep till

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

was a stain on the carpet that looked like it needed more cleaning, however staff let me check in early so maybe

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

asked for an early check in and late check out due to flight changes and the hotel didn t charge us any extra

arrived at school pick up time and the parking area was very busy as there's a school next door

room, large comfortable bed, fridge, wifi, tea & coffee

very central location with free parking

and we got an early check in

coffee selection and mini bar is great

no hair dryer. no laundry bag.

kids shared the sofa bed which was fine but wouldn't work if they were bigger

we were able to get a room at 10am

very helpful as i was traveling with my elderly grandparents and young kids

comfortable, great liocation, nice bar area and nice bedrooms

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

he explained where the room was and explained about the gym

the staff again who decorated our room entrance for my partners birthday with a balloon and rose petals

location, lovely room, excellent facilities - loved the gym, pool and spa

wait for room service

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

more laundry facilities would be helpful.

had a self laundry as well

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the laundry was good but only without the detergent...we have to shop for it.

my wife had to clear screaming kids out of the ladies at 1900 , my sister in law had too go back to her room

we did not manage to use the gym as we only stayed for one night but it is available

advertise the gym facilities at the hotel, no pictures on the website otherwise i would have brought my gym gear

free wifi, friendly and polite staff

a great range of food at breakfast and food was great

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

the location, the bar and restaurant, the very friendly and helpful staff and the room had everything you needed

no laundry facilities or laundromat close by

laundry facilities were expensive

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

laundry facilities on site were also helpful

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

we were very hungry on arrival and there was no room service available.

in and left our over night bag at reception and was disappointed that it was not taken to our room service charge

the spa offerings

and the restaurant and bar a is great

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

good breakfast/wifi was good and easy to access

could have had wider breakfast buffet selection

very helpful staff and well equipped rooms which were comfortable. good bar service .

good choice of breakfast in the mornings

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

we were told it was a croissant machine but it sounded more like a laundry

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

the laundry was clean

limited parking, but very helpful staff

great mini bar options and sweet little toy basket for the kids

room was clean and staff were nice to us and the kids.

was great getting room service too and the food was

great mini bar options and sweet little toy basket for the kids

lots of room even for my kids on a sofa bed

a very modern facility. gym. free laundry facility.

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

laundry in basement - 5 to wash and dry a load

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

wish there was laundry in unit

seating area in the bar is set up mainly for dining

manager gave us a complimentary drink, free late check out, few other things

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

room was clean and tidy, bed was super comfy, hotel and staff were so lovely, breakfast was amazing had lots

service, location, room, gym and decor

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

car parking onsite is free for house guests

the bus which stopped nearby would not take cash, and a credit card with a wifi symbol on it was one option

gorgeous place, perfect location, parking free and on site and staff were so friendly

no room service available after 9pm despite documentation stating room service was 24 hours

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

would have been nice to have two queen beds in a room so our kids didn t need a second room.

no wifi access without being charged 15.

room service was great / variety of choice

should have free wifi in rooms, not just metered in pubic rooms

gave my baby's clothes to the laundry service for washing

the spa the room

junior suite with room service supper was perfect for relaxing given the limitations on going outside

nice location and they did accommodate us with an early check in.

room service menu limited no mini bar night light in bathroom cannot be turned off

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

noisy outside from early morning with laundry trolleys and bins being wheeled past!

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

there was laundry all left in the corridor

laundry baskets still blocking the corridor at

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

easy to access early breakfast option room service

a little worn, but my kids loved it and the restaurant

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

noisy estates/laundry yard banging early in the morning and during the day

there's no laundry service

15h no linen from laundry, entering room at 16

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

good selection for breakfast

the guest discount in the pub was a perk too and we ordered room service one day which was spectacular

the included breakfast was great also with lots of choice

quirky touches laundry room with iron. 10 early check in suited our needs :)

no hot water in the shower - breakfast not very assorted - no laundry service

no laundry

a laundry room is available, but that feels like it s creating extra effort for the traveller

vg wifi

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

cosy olde worlde bar and five minutes from walk from kew gardens main gate

wifi reception was poor

underground parking was good

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

good free wifi access

great location, staff and management team. bar service terrific too.

hotel (pub with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

the only thing missing was the shoe horn and laundry bag.

you can walk straight to terminal 5. the gym and spa facilities are very good.

the bar needs blinds of some kind as it was uncomfortably bright for staff and customers.

they gave us an upgrade but frankly who care when your kids are 2 floors away

my kids are sleeping on the floor thanks to your broken system and this uncaring hotel

there is no breakfast and no room service.

are small, the hotel is a bit far from the train station so it is challenging with kids

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

if i could improve anything it would be that the bar remains open later (although not too much of a problem as

wifi connection was not very good, for a working trip is something quite needed

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

carpeting in room filthy and can't even tell original colour

english breakfast was simple and delicious

quite area, friendly staff and very nice breakfast will stay again