the pillows and room situated over the laundry room. the road works and diversion.

lovely friendly staff great facilities we loved the pool and jacuzzi

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

lovely breakfast selection too

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

great view which the kids

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

noise from laundry staff at 4.30am waking me up!

they welcomed us at our late night arrival and their bar was open even later

the staff at the reception and the bar were very polite and friendly.

laundry carts being moved 10pm and 5am

no laundry facilities

of parking, good wifi, decent sized room

building, nice clean rooms, friendly staff, nice bar and restaurant

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

my laundry was lying in my room for 3days

staff were exceptionally friendly the food was fantastic - i enjoyed room service on both nights of my stay and

room was recently re decorated and updated. great breakfast selection good to see ev chargers

pains au chocolat were gorgeous! wifi very good. decor and atmosphere super

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air

no wifi

wifi connection

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

staff were friendly, nice location, parking

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

lovely bar area to relax with friends

excellent - can t complain for the price inc free parking

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

no wifi when i was there... i m sure it s fixed now

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

sky tv most channels lovely view of the lake , room service

lovely location,clean modern room,nice property,free parking

location close to wentworth for golf

had great room service for dinner

gym facilities are great

excellent, extremely well soundproofed with a good blackout curtain, great bar and leisure/pool/spa facilities

ceiling of the swimming pool could do with some attention but that is being really picky.

they didn t have room service , also the quality of the breakfast.

breakfast was great, spa amazing

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

the gym was great and the equipment was class

have breakfast, had room service which was lovely

friendly reception, room was just what i needed and all set up for me and my kids.

use of kitchen a great help

the kitchen concept was great

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

my early check in was accomodated

really good wifi

parking free and plentiful

secure car parking

happy that the hotel accommodated our request to an early check in

band,staff,accommodation, good car parking....decor....bar.... excellent

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

wonderful bar service and bar space.

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

struggled a little with wifi connection in my room - but that might have been a 'one off' connection issue

criticism - could not get through to room service

liked everything about the property, including the golf course, room and the spa facilities

in and outdoor pool, gym, spa, restaurant

very well equipped gym and plenty of onsite parking

golf facilities, great staff and we enjoyed panel, tennis and spa too

the pool in the main health spa could have been cleaner

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

everything was excellent maybe wifi needs boosting

can t fault this property at all other than wifi signal

parking rooms and staff

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the toilets in the bar could do with updating

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

free room service and the food was outstanding

street parking availible for free

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

i didn t order food on this trip but my last trip i had room service and the food was fantastic

nice atmosphere in hotel and lovely restaurant and bar which served coffee, food, and alcohol

good evening room service

photos showed a gym but there was no gym

laundry left outside my room for 24 hrs

the gym was shut. we booked it because it had a gym.

was comfortable with good facilities and quality comfortable bed/linens chose not to have breakfast as we only

room great staff excellent room service and food

rooms, great facilities (used the gym which was well equipped), friendly and helpful staff, lovely food

also no laundromat facilities on site, would be ideal for guests requiring laundry services

the room was great, breakfast is excellent, the zoo is good fun for those who also come when the park is closed

the rooms looked tierd. the splash pool and spa was out of service.

was a little noisy as we stayed on the 2nd floor so there seemed to be kids running up and down or bouncing up

really nice meal in the zafari bar & grill, very well looked after

laundry, crockery left outside our room on arrival at 3pm

working, the wifi system was not great

spa / pool was closed as winter

the parking lot is too dark at night, and the signs to exit are too small for a first time visitor

room service- very poor

not acceptable to have laundry bags lying in the corridor

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

loves the easy early check in all staff very polite

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

no service charge for room service.

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

breakfast was also very good

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

there was wifi available and a tea and coffee machine

room service, wi if etc for price

great bar and restaurant with genuinely fantastic food

wonderful typical british 16th century inn, complete with creaking fireplace, cozy bedroom, uneven wooden floors

sadly it was not clean either although the bedding laundry was perfect

poor wifi caused me serious problems.

inside bar area was lacking, mostly restaurant eating

parking

refurbishment is very good location and parking

good communication and the option of a car parking space

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

parking is awkward due to it been a smallplace

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

to locate and ideal for parking on the front of the property

where not there long enough to really comment great location for the british masters golf

i think the bar staff by that time were multitsking in the restaurant and

late check out on monday meant we could have a very relaxing morning

book early check in

i had arranged a late check out but this hadn't been put onto the system so was disturbed by reception asking

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

a bit cheeky when they could cover that for the amount of the stay and the pool not available for kids

the bar has a great atmosphere and amazing cocktails

we checked in around 7pm, and they gave me late check out 2pm

there was a big double bed and bunk beds for the kids

have breakfast or use the wifi

was fine, but as it was room service that we had, it would have been better to have had the full english brought

decent car park

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

friendly staff, quiet, clean, good wifi.

excellent location, reasonable price, great breakfast

the laundry was not returned, bad service.

the bar prices as with most hotels was expensive but this didn't affect my stay

super sophisticated with impeccable service. spa is wonderful - newly refurbished.

only criticism was breakfast took a very long time to come

by me with proof of email confirmation stating that room rate quoted was including the two kids, they referred

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

the whole family came for a delicious meal, with a great kids menu

the breakfast was lovely and excellent value

great location - with free parking, it was then really quick and easy to get on the train

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

excellent breakfast. early check in. quiet after a long flight.

check out is late and we were able to get an early check

early from a flight and had to pay 60 extra to get a early check in

the staff were lovely and the gym was excellent. beds were incredibly comfy

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

restaurant and bar are first class and the bed was very comfortable

at reception looked after us so well, she was able to offer us an early check in which was much appreciated

the room service food was amazing but very expensive

couldn t do own laundry and would have liked more tea selections

no self serve laundry facilities, charge to use the fitness center

place had an unusual smell, a combination of wet laundry and incense(

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

one thing that other guests may be less happy with would be the selection on the room service menu

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

big and comfortable, room quiet (203) good overnight facilities and a gym

small room for three people and no laundry service

location, easy parking, clean, nice rooms, staff are very friendly, engaged and jeanette who serves breakfast

very clean. lovely staff breakfast was lovely

on the edge of epsom down's racecourse and golf course

a little cramped for our growing kids on a sofa bed in a family room but otherwise great.

a room overlooking the laundry

noisy estates/laundry yard banging early in the morning and during the day

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

the hotel laundry was directly outside

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

main pool was busy with kids on our first visit but nice and quiet the following day.

the hotel grounds hosts wellness walks, there is an outdoor gym, tennis courts

cocktail bar again as good

there are no freebies and you have to be careful if the room with both the bar and room service as there's lots

gym is amazing

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

good wifi connection

i didn t have time to use the wifi , so, no opinion about that

even gave me a late check out

great position for golf and

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

how accommodating they were with my pet. beautiful grounds. friendly staff.

beautiful time to stay there, friendly staff and massive car parking spot at the front

only negative is lack of spa and bar was london priced

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

booked a room with garden view but instead we got laundry baskets

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint