pool/spa area is very nice for a nice sauna and swim

all staff from the restaurants to the bar and spa were so helpful and just so attentive

lots of parking

cost to have room service and the cost for drinks when you are staying over should really have been discounted

and relaxed break during easter holidays, staff were super helpful, great easter activities for kids, lovely

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

large laundry trollies living in the hallway less than attractive

sadly it was not clean either although the bedding laundry was perfect

the wheatsheaf's public pub wifi was fine speed wise but a tad annoying to have to reconnect when starting /

no room service

refurbishment is very good location and parking

parking

laundry, crockery left outside our room on arrival at 3pm

hotel offer such beautiful surroundings both inside and outside - from individual rooms, to the bar and the

would be nice if extra facilities like spa were added

the fussiness about the use parking and the valet services, a bit over the top, in my opinion

room service- very poor

the laundry was not returned, bad service.

food at the barn and in-room service is well displayed but very overpriced

spa and pool amazing and kids

the kids loved the events

great spa facilities and pool too

thing they are missing is a spa and some additional extras, such as sports equipment

we were running late for the races but the hotel gave us an early check in, allowed us to ring ahead and order

we enjoyed a bar meal with a view of the gardens

beautiful grounds great location for ascot racecourse. plenty of parking

parking right outside front door

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

bar and restaurant staff where equally as good, lounge and restaurant area are lovely and the

room service was something different maybe if they spoken english and understood my room was not

that they allow pets as we had our dog with us and there weren't a lot of pet friendly options in windsor

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

airy and quite large seating area in which to read etc, or enjoy the bar or a delicious mocha which i had

nice outdoor area for a drink at the bar when we arrived awaiting check in

location, easy to walk to the castle and city centre *helpful friendly staff *clean rooms *good wifi *reasonably

no laundry service

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

very noisy laundry room near our room, this noise continued all through the night.

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

loved every minute. rooms were great for the kids

was lovely and fast service, location was perfect, room was amazing, had fun in the pool

pool too cold

parking was a nightmare

to pay an extra fee for parking, a 5 deposit when you arrived, food finished at 8 pm, wasn t informed that

location of my room 417 - view of the laundry carts!

had asked for room service breakfast at a specific time as i had to reach somewhere in time

booked this hotel, a couple of months or so in advance of our arrival i asked if we could have early check in

location, great room service, room felt spacious, nice breakfast

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

the bar needs to stay open abit later.

room service was extremely disappointing.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

parking at times very busy and hard to patk

free parking and wifi and very helpful staff, too, especially viv

parking very simple and close

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

good wifi

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

room service breakfast arrived luke warm because of the distance from kitchen

breakfast was excellent

spa is rather basic, no pool, just a sauna and jacuzzi. parking expensive

as well as bar /restaurant staff the hotel reception was very helpful

noise from laundry during the night

laundry cage crashing past our room at 6

the bar in the main building is stunning, full of character and charm

terrible wifi, pretty much unusable.

the staff were brilliant & breakfast was excellent, fresh, hot & served with a friendly smile

parking space and garden to sit out in

comfortable apartment with private parking and all facilities

tight parking.

the haven provides a car parking space for your use during your stay

beautiful location, super clean, easy parking, great hosts

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

quality breakfast with real coffee served at the table in lovely cafetieres

the coffee at breakfast! admittedly had a room service breakfast but very 'stewed '

experience as usual, the staff are amazing and their pet policy meant we could bring our dog with us as well

bar food good quality and value

wifi reception was dreadful

not much choice for late room service.

waiting i was informed that the machine was broken, to compensate they made fresh pancakes but my kids were

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

the kids loved it as we travelled as a family

the gym was excellent with a great selection of equipment

my daughter used the gym and was very impressed with all the equipment the gym offered

:) it would be nice if parking was free and breakfast less pricey (there is also a charge for wifi, but we didn

room service has alot of options

being kept awake all night with laundry

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and ruined

and then my laundry which i left in the bathroom they all got soaked and

no accessories such as room slippers, shower cap or laundry bag were available

we had wifi and multichannel tv

nice quiet little room to stay, good a facilities. good parking and left alone,

enthusiastic staff, free parking, free wifi.

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

:) free parking and my room was very quiet

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

photos below of the property no gym or pool - that is just the local leisure centre 1

com should bar them from the site for such underhand and reprehensible sharp practise

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

com should bar them from the site for such underhand and reprehensible sharp practise

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

great bar & restaurant

very helpful desk staff, early check in

wifi connection wasn't great to be honest.

spa was lovely as was the outside pool

would be practical to have a plug socket by the bedside table the room service breakfast menu was not easily

everything, especially kids club

were spacious, comfortable and clean the food was excellent, and the manor lounge/bar lounge was great

wifi could have been better.

hotel wifi did disconnect me a lot but that may have been me not logging in properly!

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room

the staff was lovely and accommodated early check in

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

parking free and plentiful

the only thing missing was the shoe horn and laundry bag.

spa facilities overpriced

we had hoped for croissants for the kids

room and the photos made it look like this was a seperate room that you could close off when the kids go to

everything got late check out every one happy and helpful nice atmosphere

no laundry service or clothes washing machines

as a family of 2adults, 2kids and a baby this was much appreciated

closeness to legoland. kids eat free. parking available

at breakfast they surprised him by singing and bringing out a cake , such a thoughtful and kind

location , friendliness , opened the bar on my late arrival .

internet/wifi doesn't work and staff at reception gives non sense

breakfast was great

proximity to the station. value for money. lovely too. lovely breakfast. lovely staff.

breakfast was really nice everything was cooked perfect, there was also a good selection of cereal

rooms were clean, beds were comfy and breakfast was nice would stay again

laundry room facilities were great

was able to do laundry and younger guests could play playstation upon request

the small store inside from which you could buy laundry etc , the cleaning staff was good

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

car parking is rather distant and we might have been more annoyed

was disappointing to return on our second night to find that the room had not been serviced and a room service

a room with a view over the river is a bonus as is the terrace bar and dining area which can be used in pretty

the riverside bar and restaurant was fabulous

free unlimited wifi

wifi should be free in the rooms. rooms are dated. steam room was poor.

good probably the best local spa near heathrow slough recommended highly extremely cheap hor facilities

nice pool area/hot tub. excellent choice of breakfast. friendly/ helpful staff.

found pillows a bit hard. bar prices a bit expensive. parking charges 10, bit much we thought.

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

lots of space for parking

struggled with wifi continually

helpful and friendly staff, really good food and plenty of parking.

the room was lovely and really nice having snacks and a mini bar but very pricey.

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

clean modern with plenty of parking

service, food , breakfast

free parking and comfortable beds

so nice to have a bar and restaurant in the facility

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

the menu in the restaurant and for bar meals was vey

brilliant facility, location,, staff and food and drinks. great safe free car parking

spacious, quiet room great room service

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

very easy to get to and from the airport in the early hours of the morning room service had lots of

cleanliness wifi staff attitude

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

value for money and adjacent to thrifty car rental made the stay convenient. free wifi a bonus.

and helping with an early check in too

we travelled with our pet and they were fantastic we ordered room service too ot was fab

gym is outdated but it does the job (you don't want to run outside near an airport

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

no quick laundry facilities for short stays or weekends

bed was really confortable. gym had good equipment. restaurant was nice.

had trolleys of laundry outside the window which ruined the view

kids menu was great

it s an excellent property- would be nice if they had a pool / gym / spa!

hotel and lovely grounds very clean and comfortable exceptionally good breakfast friendly staff a lovely

restaurant and bar very comfortable with outside seating

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

clean & tidy & also had a guest laundry

just tiny details like laundry bags, being given bottled water daily, shower cap.

guest laundry facilities available. good bathroom amenities & shower.

room was very comfy and there is a laundry for guests

super convenient to do laundry before the next flight

more laundry facilities would be helpful.

the laundry was good but only without the detergent...we have to shop for it.

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

no hair dryer. no laundry bag.

comfortable, great liocation, nice bar area and nice bedrooms

she also had to change my allocated room as i needed an early check in it was also clear that covid precautions

roomy, modern, clean . good room service fishnchips beer. friendly

wifi would not work

gym facilities are the best i've ever seen

was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor pool as well

the room service menu is dreadful

amazing spa and outdoor pool

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

excellent bar with wine and champagne at reasonable prices

close to terminal 4, i was traveling by myself with two small kids

had air conditioning, ice machines, toiletries, robes, house shoes, wifi, a comfortable king sized bed, it was

s there a laundry service available or a laundromat nearby? i forgot to ask!

couldn t do own laundry and would have liked more tea selections

not enough tea. watch out for laundry service ,excellent but expensive.

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

place had an unusual smell, a combination of wet laundry and incense(

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

clean, large rooms, quick room service, friendly staff.

hotel close to the airport, staff were very helpful, parking was very easy, and the small gym was a great benefit

i particularly liked their late check out deal

everything was fine. wifi was a bit weak but it was free.

wifi was spotty at best

plenty of parking with lighting

for two nights - the two breakfasts were excellent ( full english ) and the lounge area and bar were good

the phone e didn't work for room service the room stunk the bath had hair on it

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

the breakfast was good and the wifi worked very well

not many options on the menu for kids , but they were very accommodating regardless

beds and we were allowed to check in early which was very helpful when travelling with kids

not many options on the menu for kids , but they were very accommodating regardless

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

left too early in the morning to experience breakfast but my choice of room service was of a much higher standard

there was no info in the room (how to access wifi/room service menu/how to manage heating) some slippers with

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

in a great location with free parking outside

also you can request an early check in which we did

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

very nice breakfast

the wifi was excellent and the breakfast really good and plenty of it.

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight

the gym area was adequate although lacked in nutritional supplements

facilities were so clean, the pool and change room were fantastic and my husband loved the gym

it says on the welcome letter room service till 2am when in fact it s 11pm

it has a restaurant on property and a bar which both were excellent

shuttle bus too expensive; wifi didn t work.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

also the pool and spa were closed which was one of the main reasons for booking this place

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

access to the gym and spa included in the price. was absolutely brilliant.

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

bar was friendly and the location was fabulous

very reasonable bar prices and for food and efficient friendly staff