the city,,the hotel was very clean and quiet the queen studio was perfect for my two days and the pool was

a total of 5 kids

breakfast was great

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

also, when me and my kids went to the pool it was not over crowded

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

pool and gym were also closed

room service

also went to the bar

the staff and the room, loved it. my kids also loved the pool

spa services were wonderful

the gym was decent

of room service extremely helpful during my stay very professional and knowledgeable

limited access to room service for breakfast requiring 24-hour notification.

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

no free wifi

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

great location. wonderful place for walking and having a pet. lacks staff.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

the spa and pool was a plus

lots of shopping, golf, restaurants, bars, etc

5-room service was not made after one night stay

the snack bar was very limited or barely stocked and very inconvenient

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

also ordered room service and wasn't told i had to pay with cash until food arrived

the hotel is super clean including lobby, restaurant, and laundry room

friendly staff guest the pool area

only wish the pool area had a hot tub, but i understand why hotels don't have them as often anymore

the omelet bar was a very nice feature

nice bar downstairs with some food being served also

we stayed three night and they didn t provide room service and the ran out of towels

tub had grab bar but not really an accessible room

the pool was extremely cold.

short stay so didn't make use of many of the facilities other than the gym which was good

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

there were kids running around the halls all hours

place was just amazing from security to the cook to the room service to the front desk clerk

they dont have those heath bar at rhe front anymore

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

nice room very clean. the pool was nice also oh and the breakfast was outstanding

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

every thing was wonderful ,the staff, the room, everything we enjoyed the bar and the pool also.

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

the one laundry washer was not working

loved the free laundry and gym facility

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

kitchen dvds players, free laundry

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner

also, most hotels have a coffee bar and don t charge you $4

sleep because of wild kids running doen halls unattended

there was no cell service or wifi in the banquet halls

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the gym was small and crowded in the morning, which made the pool much more attractive.

i took my kids there for the first time for labor day weekend, and they absolutely loved it

the location was close to shopping and the setting was beautiful, overlooking a golf course.

there was an issue with kids running up and down the hall which was disruptive to my sleep.

was excellent near the intersection of two major highways, but the hotel was in the rear of a parking lot, a

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

the breakfast was very nice, and the hotel is very well kept

gym equipment didn t work. sink was broken

they didn't shovel the parking lot

the pool wasn t open to guest

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

small pool for such a big hotel

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

breakfasts wasn't worth the money to high and the kids didn't like it

housekeeping was folding laundry in a conference room

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

a great bonus was the self-service laundry room very convenient for longer stays

there were no laundry facilities.

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

wasn t a full service hotel. no room service or laundry service etc.

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

bed looked comfy enough, kitchen was as expected

the best thing about the hotel was free wifi.

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

the pool, gym & breakfast were good.

i made arrangements to have my room cleaned monday, wednesday and friday i didn't receive room service until

the pool had too much chlorine and it hurt our kids eyes after a few minutes and the pool is small

pool area wasn't impressive in such a beautiful hotel

lobby, room was very nice, loved the pool, sauna and jacuzzi amenities, all the staff were very

very clean, quiet and the pool

view outside room window was the pool and had to listen to kids screaming for hours

tv should be updated that you can access streaming services especially with kids

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

the full kitchen was well equipped allowing me to maintain a healthy diet.

liked the kitchen and the room just in general

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

staff cleanliness and kitchen.

another perk, rooms have micro kitchen and a big flat screen tv with cable channels

like the room because it has kitchen area

no laundry service

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry room

laundry would be nice.

no laundry facilities

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

the pool wasn't open. pillows on bed were pretty flattened. wifi was very interrupted.

the amenities, the parking, the polite staff, the comfortable bed

needs laundry room

no laundry room.

i am not complaining they do not have guest laundry

needs updating and laundry room

there was no laundry room but in all it was a great stay.

guest laundry

think was not free wifi and the extra charge not include on the price

staff was very friendly. our daughter loved that the pool was inside/outside connected

they charge for parking

no free wifi, only 1 free breakfast

breakfast was chefs kiss

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

pool area needs vents the chlorine was very strong and the remotes in the rooms need changing

breakfast was great. i liked that three mornings in a row were different varieties of food .

i really liked the little kitchen area in the room

hotel had laundry facilities

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

no free breakfast

were in suite 221 returning for second day to find no room service

they also had a 24/7 gym and heated indoor pool

free parking. our suite was perfect size and bed super comfortable. extra clean and towels.

did not smell like a pet friendly hotel

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

we lovrd it we had a view of the pool initially thought the location was sispect because it sits right on

clean room, pool and workout area

the atmosphere was nice. the kids liked the pool and the gym

location was awkward (back of a shopping center parking lot, next to a highway)

there was no breakfast offered

staff was excellent , free parking and a starbucks inside the hotel

bar say they wasn t affiliated with the hotel wouldn t let is get wine glasses the bar is

pool water could have been warmer and hottub jets didn't seem to be working correctly.

minimal parking by the main entrance.

clean, spacious and laundry facility

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

kids indicated the pool was ok

nice kitchenette for families. good breakfast.

my kids loved the breakfast variety

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

lack of cleanliness, paying for parking in a lot, watered down juice

updated, very clean, friendly staff, good breakfast.

parking lot is small

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

pool closed

loved that there was breakfast everyday for the kids and they loved the pool and the free popcorn and also the

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

pool could have been better cleaned.

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

the wifi was very weak.

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

i had a good hamburger from room service comfortable bed and quiet

whether it s breakfast or a drink at the bar in the evening, they are fantastic

pool and hot tub were a hit for both the adults and kids

pool and hot tub were a hit for both the adults and kids

pool and hot tub were a hit for both the adults and kids

employee who works in the bar & restuarant provided excellent customer service

nice building and cool bar, pool and gym.

the pool hours.

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

dated decor, dim lighting in front foyer, not enough lighting in parking lot, no hot water in bathroom sink, no

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

location and gym

location was perfect for me close to my friends muay thai gym

the room service person was surprised when i asked for a mattress for the crib

pool, people

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

could not use the pool, closed for repair.

pool wasn't open/uncovered, sidewalk around building was not cleaned in who knows how long (

flowers out front, parking, bananas and cereal, king bed

mini fridge, microwave, tv, laundry room, ample parking

guest laundry did not work

laundry not working and i really needed it

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

needs update: front has no place for luggage storage, no laundry room, entire place feels old

swimming pool was closed

close to my job and room was clean limited space for parking

the free wifi and parking were great

gym, breakfast

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

pool /gym door lock broken

my kids were harassed by a guest staying next door

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

gym, breakfast

everything & bar & restaurant ud83dude0b

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

location, free parking, great staff.

parking is included (an expensive item if you stay closer to downtown chicago) and the location

i appreciate dedicated parking for my own vehicle

appointed room with small kitchen and fridge so breakfast could be taken without a short, but often rainy,

laundry out of order

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

the pool was a bit questionable. the rooms need remodeling.

plenty of parking. very clean property. landscape is very nice.

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

it has laundry

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

wifi for a 1/4 of an hour

website stated laundry services-none available

comfortable beds, great pool area, and resteraunt

there is no room service or breakfast included with the room.

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the airport

room service: one staff member made it seem like the gratuity was not included, when i openly asked

wifi was on and off

we enjoyed going to the bar at night

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

wifi wasn t great

only complaint is that room service will knock and if you are asleep or don t answer they will open the door

i complained and was told to wait 2+ days because a manager was unavailable kitchenette wasn't properly stocked

breakfast, didn't have to interact with anyone thanks to room access using digital key, free parking available

pool temp could've been much warmer as the cleanliness of the pool room could have been

i wished there was plain scrambled eggs for breakfast, no biggy.

friendly bar attendant in the sports bar off the lobby helped us wind down after a long day

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

did have a working pool which my kids enjoyed

it s pet friendly, the room are spacious

one of the guy did not even want to give water to the kids

when allowing customers to book for some big school event they should find a way to keep the kids away from

kids loved the pool

kids loved the pool.

beds were comfortable and there is ample parking

my kids told me that someone said room service and opened the door

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

breakfast was very good. we were pleasantly surprised.

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

wifi works perfect

friendly staff, clean hotel, warm environment, great heat for the pool area, and awesome breakfast food

was located just across the parking lot from the soccer field

breakfast was really good

there was people just sitting in hallways and kids for a group trip running back and forth

we were also not told that check-in that the bar and restaurant were going to be closed our entire stay

views were beautiful, the rooms were immaculate

it was big had a lot of activities for kids and adults to do.

nice clean hotel, staff very friendly , nice bar and bartenders very attentive

enjoy having dinner with my dad at the bar , we ordered grilled sslmon and the marriott burger, it was delicious

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

the amenities are always well kept, especially the pool and hot tub

well maintained, clean. pool and spa in great shape.

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

food and drink prices at the bar where high

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

disturbed not wanting to be disturbed, pet situation

number one reason i booked there was that it had smoking rooms available.

absolutely no parking spaces available for paying guests.

the shuttle was unavailable when we needed it.

bar and restaurant were not open

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

nice hot tub/pool area! room was clean!

bar staff was amazing

not stay on 4th floor under the gym

room(519) shared a wall with the hotels gym

ings the hotel offered parking,deposits,room service,etc)

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

it seemed more like a snack bar and

small gym but with some free weights which is great

love the bar food, good value for the money

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

the complimentary breakfast was really good compared to other hotels i've been to.

breakfast, drinks

of course the kitchen being closed due to covid was disappointing but not an issue that anyone could have solved

no out door pool, no hot tub

bar service in the lobby was unavailable half our stay

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

wifi was terrible

i was given a king room and we needed two double beds because we have 2 small kids and need extra room

awesome with superb breakfast

could use some better handicap parking that is closer to accessible entrances.

pool area was clean

great location! clean , friendly and a good restuarant and bar -pool

great location! clean , friendly and a good restuarant and bar -pool

room service staff were very polite and helpful