the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

price... quiet... swimming pool..

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

the one laundry washer was not working

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

pics provided of laundry and trash we took out

kitchen dvds players, free laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

tub had grab bar but not really an accessible room

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

we stayed three night and they didn t provide room service and the ran out of towels

swimming pool was a little cold. hot tub was good, though.

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

many kids making noise

the staff and the room, loved it. my kids also loved the pool

room, staff, & bar lounge was great

the pool wasn t open to guest

the pool was very clean and the temp was perfect

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

restaurant/bar

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

pool was nice, my daughter had a great time

there were kids running around the halls all hours

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

he had no idea the caucasian woman & kids were with me

the gym was decent

shopping, restaurants, great hotel bar and great relaxing rooms

late check out till 4pm was also a plus

limited access to room service for breakfast requiring 24-hour notification.

but an overpriced spa was offered

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

the dining room and bar area was extremely nice

lots of shopping, golf, restaurants, bars, etc

also ordered room service and wasn't told i had to pay with cash until food arrived

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

also, most hotels have a coffee bar and don t charge you $4

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

potholes in parking lot

big parking lot , as well for trailers etc , fair price

s roomy it s different things to do for adults an kids it s a great experience to do to get away we ll

good place to stay: everything is dependable: desk staff, room temp, breakfast, tv, wifi, etc

i like the pool and spa for me and my kids

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

large rooms, cozy beds, free and good gym, good swimming pool

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

there were no laundry facilities.

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

the spa was

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

excellent gym we really enjoyed our stay

only thing that didn't work well was the wifi signal, which was very unstable and changing networks all the time

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

great parking

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

usually other hotels offer free parking and free wifi to their guests

the bar could be open later and earlier possibly

bar was superb and stay was comfortable and enjoyable as always

wifi worked well

too many kids in the pool xtra time for adults

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

the room with 2 queens for our adult kids was great but our room wasn’t ready until after 330 and we were

gym could use a little love equipment was dated and the machines didn t look like they were

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

it was very quite and clean bed was comfortable breakfast was good

the full kitchen was well equipped allowing me to maintain a healthy diet.

didn t even have time to really get my kids together

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

there was an issue with kids running up and down the hall which was disruptive to my sleep.

very nice lounge areas, a starbucks on site, room service and a massive pool

beautiful clean room. nice view of the golf course. excellent food

the hotel honored my request of a high level and a golf view

no laundry service

no laundry room

no laundry facilities.

laundry would be nice.

no laundry facilities

the hotel is super clean including lobby, restaurant, and laundry room

the staff at the bar were overworked. he had to cook, bartend, etc. but he was awesome!

breakfast was tasty and you had many types

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

only wish the pool area had a hot tub, but i understand why hotels don't have them as often anymore

it is a fairly quiet hotel with a room facing the parking lot

down vehicles on the parking lot, nowhere to sit that was covered for a smoking area and it was raining

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

good breakfast, convient to parking

sparkling clean, great breakfast

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

the bar was good!!!

clean, friendly staff, easy parking and located where we needed to be.

i liked the fact that the hotel was clean, the pool was nice, and parking wasn't too bad.

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

pool was nice too

there was no laundry room but in all it was a great stay.

no laundry

needs laundry room

i am not complaining they do not have guest laundry

no laundry room.

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

could use two laundry machines. ty for great stay

hotel had laundry facilities

lack of laundry units on site

guest laundry

no free breakfast

clean pool area

also no bar where u could get a cocktail

they charge for parking, so be prepared for that

i love it no complaints breakfast was really good the room was nice and had a full kitchen

pool area floor needed cleaning.

i really liked the little kitchen area in the room

pool was packed and very loud

breakfast was chefs kiss

also the room service people were very nice and

there is a starbucks there as well as a restaurant bar area

care for the pool and whirlpool

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

location was peaceful staff was super restaurant was great parking was easy

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the pool area

the atmosphere was nice. the kids liked the pool and the gym

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

because there was no wifi, i was unable to use a card to do laundry, and the front desk was not able to sell

it was clean. free parking.

like the room because it has kitchen area

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

been great: the staff, breakfast, the gym

wifi never worked, kept disconnecting

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

the parking lot would get all full by 9 pm

hotel breakfasts could be more creative.

excellent breakfast and facility was very clean and convenient location

and also the pool/ spa area was wonderful to go and relax your body

the pool was small but it worked the kids still had fun.

it was good just a lot of kids in the pool when we first went

the wifi didn t work

laundry facilities

mini fridge, microwave, tv, laundry room, ample parking

guest laundry did not work

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

big lot. comfortable rooms. fridge & microwave. laundry.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

problem connecting wifi not easy to exit parking lot turning left

no music in the pool area!

clean, spacious and laundry facility

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

kids running around in pajamas,no shoes noisy.

breakfast was outstanding and pool was clean and not crowded

my kids loved the breakfast variety

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

hot tub, pool, free parking, in a nice remote quiet area.

hot tub, pool, free parking, in a nice remote quiet area.

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

pet-friendly too

beds were comfortable enough that even my kids fell asleep fast

breakfast was excellent, staff very nice , loved the little extras in snack area has nice pool

needs update: front has no place for luggage storage, no laundry room, entire place feels old

breakfast was good too, overall good stay and will definitely recommend

the breakfast

swimming pool was closed

clean facilities, breakfast included & huge bathrooms

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

the laundry has become expensive - over $5 to wash and dry a single load

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

i wished there was plain scrambled eggs for breakfast, no biggy.

excellent neat with bar and indoor swimming pool

i used the pool, i was hoping for a sauna...

helpful staff, clean and good breakfast

good sized rooms. liked kitchenette

breakfast was not free.

location was good and parking was easy

my kids were definitely disappointed in that

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

pool and hot tub were a hit for both the adults and kids

1 person thought she heard 'room service'

whether it s breakfast or a drink at the bar in the evening, they are fantastic

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

pool and hot tub were a hit for both the adults and kids

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

the kids enjoyed the huge screen

location and room set up; pet friendly

liked that this hotel has free parking lot for guests

the front drive is narrow, not much room between parking places in front of the building and those out toward

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

clean, clean pool

could not use the pool, closed for repair.

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

was very clean and the shuttle service to the airport

room service and 24 hr shuttle

the service in the bar was almost non-existent

the pool handle was broken and my husband fell

did have a working pool which my kids enjoyed

we wished they had a hot tub in the pool area but the pool was nice as we had it to ourselves that night

hard to get to gym in basement

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

pooll

parking

restaurant, pool, and gym were closed due to covid i believe, but no discount given for the lack of amenities

my kids told me that someone said room service and opened the door

laundry out of order

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

we were also not told that check-in that the bar and restaurant were going to be closed our entire stay

kids were happy, many different things to do in one place

the breakfast was excellent. we appreciated the multiple choices offered.

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there

it was big had a lot of activities for kids and adults to do.

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

i was traveling with 2 sleepy kids

website stated laundry services-none available

room service: one staff member made it seem like the gratuity was not included, when i openly asked

swimming pool was good, especially as i had it to myself

my son loved the indoor pool as well as the gym

early check in. good food in the restaurant

pool area was clean

best hot tub and pool ever!

fitness center, pool and spa were top notch

free parking

the pool & hot tub were a great addition for the kids

room service lots of restaurants within walking distance easy highway access

to many unattended kids in pool

how the pool schedule is set up

well maintained, clean. pool and spa in great shape.

it was so bad that my kids wanted to leave

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

the gym was a nice touch, i used this one morning for a quick workout

pet friendly

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

24 hrs, business center internet access 24hr, pool & patio, laundry room for your convenience, gym

they had a nice, hot breakfast

well maintained , clean and the staff were very nice. the breakfast was also good.

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

plus parking and two restaurants on site

no fitness, pool ;kitchen had no dishwash liquid or cloths

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

the wifi password didn t work but it wasn t a big issue.

also the bonus of breakfast and the omelette bar and the happy

great breakfast and cocktail hour. clean nice updated rooms.

no real complaints the only thing was the internet connection was not that good without the hotel wifi

parking was definitely an issue and it wasn t clearly marked that there was parking in the rear

everyone was great and friendly. bar staff was awesome.

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

we ordered pizza from outside for the kids but had no paperplates or eating utensils

i ordered a glass of wine at the bar & it was $17

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

full serve-yourself breakfast

lobby and elevator was always wet due to kids coming out of the pool

i could hear someone getting sick in the room next store and kids in the hallway

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

the breakfast was decent and there was many food options a short walk away

nice sized room. friendly staff. great breakfast. good location.

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

breakfast was included, and free laundry on site

laundry service was free so that was very nice

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

everything was great - the common area, the room, gym, pool, etc. excellent!!

i didn't get wifi . i think it was neglected by personnel

courtyard, fitness center, bed, balcony

the shuttle was unavailable when we needed it.

facilities and cleanliness of the hotel shuttle bus service to airport

the pool needs to be heated

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

the sofa bed is bad and old , and need replacement no room service unless you ask for it .

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

pet and small kid friendly. staff was very friendly and supportive.

my room was by the laundry room and i could hear it all evening.

good parking and breakfast.

parking directly next to our room was an amazing feature. loved the beautiful lake too

to find parking

i loved the location. how polite the staff was the breakfast, pool. very comfortable

wifi is not excellent, so that's problematic

we enjoyed going to the bar at night

wifi wasn t great

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

, a tiny round bar of soap and that was it

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

it is time to remove floor carpet , too much pet hair

the fact that the restaurant was very close it was very clean facility it offer a full breakfast every

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

the breakfast was also very satisfactory