the pool hours.

employee who works in the bar & restuarant provided excellent customer service

there is a barbecue place ajoining hotel parking lot for fast food go under the 90 bridge about 1/4 mile you

food , missing elevator, parking lot repair. stairway door repair.

breakfast wasn t complementary

1 person thought she heard 'room service'

the bathroom was a bit bigger and that there was room service for dining

i had a good hamburger from room service comfortable bed and quiet

nice upscale area and great lobby and bar area.

kids were in the pool area up until it closed

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

easy parking and convenient location near i-55

beds were comfortable enough that even my kids fell asleep fast

cleanliness and breakfast

clean, spacious and laundry facility

the breakfast was also really tasty with both hot and cold options

i traveled with kids and this place was an excellent choice

my kids loved the breakfast variety

pool great

the wifi is a little poor

parking space

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

no pool

the front drive is narrow, not much room between parking places in front of the building and those out toward

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

love the breakfast idea also $10 for adults and free for kids

breakfast not included l, very slow room service

the room service person was surprised when i asked for a mattress for the crib

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

breakfast was amazing! the room was so comfortable i really didn't want to leave!

was excellent near the intersection of two major highways, but the hotel was in the rear of a parking lot, a

breakfast

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

down vehicles on the parking lot, nowhere to sit that was covered for a smoking area and it was raining

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

especially the room service and the pools

to covid there was limited room service availability

pool, spa, restaurants, basketball court.

room service & the restaurant was fantastic

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

they ran out the next day ud83dude22 pet stations were very nice

not exactly pet friendly

free breakfast was delicious & my kids loved the waffle bar

it was kids and dog friendly as well

the bar was nice, staff was friendly and helpful.

the pool is always warm and the kids enjoy swimming in it

lots of family's with kids cause there is a pool

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

the hotel is super clean including lobby, restaurant, and laundry room

enjoyed the omelet station and bar serving food.

wifi worked very well without a hitch

staff let us have an early check in.

appreciate that dogs are allowed, but be aware that the pet fee is steep: starts at $75 and jumps up to $175 if

pool, breakfast, hot tub

everything was nice, the kids had a wonderful time

loved the size of the room, having a full kitchen was great with kids

enjoyed the space and the kitchenette

a total of 5 kids

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

i didn t have to leave to go out to eat they had a food place and a bar there

the bar restaurant was great

the scenery the bar the pool table everything

impressive modern decor!! love the gym. enjoy having a bar in the lobby!!

christina, the bar manager is just like a friend. i feel like i am at home when i stay there.

maybe put a garbage can in the back for pet owners to clean up after their pets.

atmosphere was great, we were welcomed with love music and everyone of all ages enjoying the bar area, pool

we did not eat breakfast but the bar service was great! ample parking was available.

had spoke to someone at the front desk about a late check out and had confirmed the time

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take

the room service food wasn't tasty, too salty.

late check out till 4pm was also a plus

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

i wish they had a free breakfast for guests.

also ordered room service and wasn't told i had to pay with cash until food arrived

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the wifi was decent and allowed me to do remote work

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the dining room and bar area was extremely nice

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

for someone to come from the back then there was not enough towels only enough for one guess the wifi-only works

location, price, wifi and kitchen.

too many kids in the pool xtra time for adults

pool area wasn't impressive in such a beautiful hotel

the bar could be open later and earlier possibly

we enjoyed our evening meal via room service

h oh t tub and pool

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

newer, clean with health center and pool.

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

loved the free laundry and gym facility

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

pics provided of laundry and trash we took out

kitchen dvds players, free laundry

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

there were no laundry facilities.

we stayed three night and they didn t provide room service and the ran out of towels

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

clean facility kids enjoyed the pool

pool could be open longer

that the pool or hot tub wasn't filled up or open

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

they dont have those heath bar at rhe front anymore

place was just amazing from security to the cook to the room service to the front desk clerk

pool deck was slippery and unkempt.

room was nice, staff was friendly, pool was warm... location was perfect for us...

also, there's no pet fee, which is hard to find

view outside room window was the pool and had to listen to kids screaming for hours

view outside room window was the pool and had to listen to kids screaming for hours

the rooms are nice. there is a gym.

not very quiet either, could hear hallway and the gym on floor below pretty clear

guest laundry

they charge for parking

it was also a plus to have free gym access

the outdoor pool and patio and the friendly staff.

paying for parking deal is a real downer

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

pool area floor needed cleaning.

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

location, breakfast, room layout, maid service, fitness center

loved how quiet it was and the kitchenette in the room

needs updating and laundry room

needs laundry room

i am not complaining they do not have guest laundry

no laundry

no laundry room.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

didn t even have time to really get my kids together

did not attend the breakfast.

the bathroom & kitchen were both nicely updated

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

laundry room could be cleaner

hotel had laundry facilities

kudos and thanks for having laundry on site

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

lack of laundry units on site

no laundry room

laundry would be nice.

no laundry service

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities

parking tight somewhat

did not like the swim lessons taking place when we used the pool space was limited for swimming

no complimentary breakfast available

pool area was amazing

the connecting rooms, location, free parking and rooms were a nice size

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

the amenities, the parking, the polite staff, the comfortable bed

i also had no issues connecting to the wifi; it was fast and

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

location, pet friendly

good location. ample parking.

no breakfast

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited

plenty of parking and good water available in the gym and pool, which were also nice

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

they charge for everything parking food laundry

room by the laundry was not

very friendly and helpful, the rooms clean and well stocked (toiletries, towels, etc), very good shuttle service

i wish the pool space and the pool could have been bigger. it was nice but it was only up to 4'6

shuttle was on time

access to a guest laundry room

the hotel bar is pricey but we weren't in town to stay inside.

location is 5 minutes from the airport, efficient shuttle system

that you have to pay extra 50 to use the pool.

convenience to airport, swiftness of shuttle, front reception friendliness

i liked everything from the rooms, the basketball court to the swimming pool, it was nice!

a dog ran out another room on me in my kids.

and there was a heated indoor swimming pool

i enjoyed the pool and the hot breakfast.

not enough staff working in the kitchen for the free breakfast

the way the employees talk to me an my kids i feel because of our race

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

shuttle to airport, breakfast, and staff

i didn t like not having access to the pool and having to ask the front desk to let me in!

shuttle to airport, breakfast, and staff

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

shuttle to midway

they have a 24 hr shuttle to midway which was great

i called to do an early check in at 11am

friendly staff, clean room and reliable airport shuttle

location and shuttle to the airport

pool is nice-sized, pool area is spacious and sunny

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

airport shuttle is a huge plus

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

no laundry facility on site

they have a convenient shuttle service to/from the airport

arrive super early and the staff was able to accommodate early check in which was a huge blessing i was very

location and shuttle to airport

very clean. we stayed 2 days. they even folded the kids blankets in our pack and plays.

no laundry

also you could hear room service talking in the hall outside our room about the other rooms and stuff people

the location was great and the fact they offer shuttle bus to hotel

i loved the breakfast, and the dove

location and breakfast was great

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

laundry facilities for cleaning clothes.

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

hotel says pet friendly, but it does not tell you there s a $70 fee for having a pet

golf was one green with multiple holes deceiving from listing, pool waster was cool, no pool towels

breakfast was disappointing and my kids were bummed the pool was closed

room above me had kids running around and jumping off beds non stop

i wanted to remark specifically on the breakfast provided

reopen gym and other spots

friendly staff, clean & comfortable room, and all amenities included and working nicely like gym, pool, etc

the rooms were clean, spacious for our large group with kids

they don't pick up dirty laundry

the pool and spa were not open, people should be able to request to have an appointment and a certain

small crowded pool area. no hot tub.

breakfast ends early

was no non-milk option at breakfast

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

the breakfast was great and had good rotation of hot items

decent breakfast with healthy options

clean, comfortable, good breakfast

bigger pool

no onsight laundry like many other places have

room service not always on time, and tray often incomplete (no bottle opener), once i used in room

fitness room, was very poorly kept, mainly because parents at the pool were allowing there kids to run from the

gym

yes wasn't told shuttle stops at 10. and had to pay for taxi to get there

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

that tied up alot of money we wanted to use to go and take the kids somewhere fun to have a good time but we

hotel main marquee sign and some of its parking lot lights were not functioning

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

the pool area was very cold.

the breakfast was amazing

no good wifi

i also liked that i had free parking and a not so early

we also enjoyed the amenities, loved the library and the gym, as well as the lake and

comfy bed. super clean. great pool. nice staff.

pool

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

clean n plenty of parking close to room.

perfect location awesome breakfast

we loved everything!! the pool and hot tub were amazing!

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

our stay including breakfast but i ended up spending 18 dollars on breakfast for my two kids

liked the pool and patio area

the food in the bar was great

no free breakfast

didn't have breakfast

on the first floor right next to the workout facility and right around the corner from the pool great location

my kids always enjoy the pool, this is the reason we come here.

pool ,room ,fitness center, house keeping, service desk, and the bar .