used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

quiet and clean. delicious breakfast. bed linens were very comfortable.

good breakfast, convient to parking

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

the lobby and parking lot are clean

also, best breakfast ever

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

wifi was unusable it was so slow and the carpet was stained everywhere

nice quiet location close to everything you need very comfortable bed nice view good parking

fitness center needs better supervision (kids using it as playroom)

golf course on premises was awesome

the pool area was of particular interest and enjoyed every day of my stay

the kids got in and then right out shivering, so that was disappointing for an indoor pool

pool and hot tub

the spa and pool was a plus

i should've sent everything back but the kids were hungry

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

wifi was slow even with upgrade

parking was available and very

open snack bar .

bar was superb and stay was comfortable and enjoyable as always

i love the new look and was able to rest no kids running around

amazing place.... for kids...

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs

there were no laundry facilities.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i didn t have to leave to go out to eat they had a food place and a bar there

helpful desk and bar staff

bar and restaurant were closed

i called room service over ten times, and they always came with a smile

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

small pool for such a big hotel

beautiful courtyard and good size pool for the kids

also, there's no pet fee, which is hard to find

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

view outside room window was the pool and had to listen to kids screaming for hours

swimming pool, whirlpool, sauna

view outside room window was the pool and had to listen to kids screaming for hours

guest laundry

no free breakfast

for an extra 30 minutes, parking pass 5 dollars

need to pay for wifi

spacious room, very clean, modern. breakfast was included.

the breakfast times and the cleanleness of the hotel

parking was an issue due to resurfacing of lot

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

i love it no complaints breakfast was really good the room was nice and had a full kitchen

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

loved the free laundry and gym facility

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

quietness ~ felt like home away from home. love coming down for breakfast with my husband

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

one night we went to the pool where there was at lest 15 young kids with 4 adults

we were in love with the kitchen area it was so helpful to have especially because we had our children with us

no laundry

needs updating and laundry room

there was no laundry room but in all it was a great stay.

needs laundry room

i am not complaining they do not have guest laundry

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

the full kitchen was well equipped allowing me to maintain a healthy diet.

the bathroom & kitchen were both nicely updated

the breakfast could have been better

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take

we did not eat breakfast but the bar service was great! ample parking was available.

room service and meal very costly

the room service food wasn't tasty, too salty.

great location excellent gym comfortable lobby area

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

lack of laundry units on site

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

hotel had laundry facilities

laundry would be nice.

no laundry room

main entrance is very narrow and through the laundry place

no laundry facilities.

no laundry facilities

clean, spacious and laundry facility

the wifi was decent put not good for streaming a movie

after a night celebration, it was wonderful to wake up a little later and still enjoy the pool

breakfast was outstanding and pool was clean and not crowded

no breakfast, no gym , no pool

the snack bar was very limited or barely stocked and very inconvenient

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

also ordered room service and wasn't told i had to pay with cash until food arrived

lots of shopping, golf, restaurants, bars, etc

the gym was nice and pretty well equipped especially for a hotel gym.

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

location and gym

was nothing to hang anything on in the closet--no bar or hangers

the kids enjoyed the huge screen

a special thank you to orlando, our shuttle driver and all the reception and bar staff who were really helpful

the connecting rooms, location, free parking and rooms were a nice size

delicious warm cookies on arrival. very helpful staff. wonderful shuttle, gym and great room.

temperature of the pool

bar say they wasn t affiliated with the hotel wouldn t let is get wine glasses the bar is

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

great 24 hours gym with a peloton bike

the breakfast was done very well for covid

beds were comfortable enough that even my kids fell asleep fast

the hotel is super clean including lobby, restaurant, and laundry room

swimming pool. free breakfast. and awesome customer service

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

loved everything i didn t get to see the pool maybe next time for sure

staff let us have an early check in.

dumpsters were overflowing and there was trash blown all over parking lot

pool wasn't open/uncovered, sidewalk around building was not cleaned in who knows how long (

the wifi is a little poor

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

clean, clean pool

i loved the salt water pool.

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

the breakfast guy takes pride in his food preparation and service

comfortable beds, clean rooms, friendly check in, safe parking.

breakfast was not free.

the one laundry washer was not working

laundry room could be cleaner

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

and a wet bar with minifridge and microwave in the living room

nice size rooms. good gym and pool area. staff very friendly and accommodating

the pool was extremely cold.

the bar was also short staffed, i waited over 45 mins

pool

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

the pool room was a little small but nonetheless very relaxing.

they dont have those heath bar at rhe front anymore

nice room very clean. the pool was nice also oh and the breakfast was outstanding

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

pool and hot tub were a hit for both the adults and kids

pool and hot tub were a hit for both the adults and kids

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

kids were in the pool area up until it closed

requested to have the pool temp warmer

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

plenty of parking and good water available in the gym and pool, which were also nice

facility is clean with small fitness room but nice pool

there was no cell service or wifi downstairs

free surface parking and it seems safe

clean, friendly staff, easy parking and located where we needed to be.

free parking. our suite was perfect size and bed super comfortable. extra clean and towels.

didn't have breakfast

the breakfast was fantastic and a great value!

easy access and free parking.

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

you have to pay extra for breakfast

the gym and pool are very good

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

should be 2.5 rating. outdated, paper thin bed sheets, bad wifi connection.

i did not feel safe with my kids swimming alone

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

was continental breakfast every morning between 6a-9a

the breakfast

to go breakfast

good location next to shops and interstate. pool and gym

we stayed 3 days with our kids and he was so rude to us when we asked a

modern look & feel. comfortable room and clean . pet friendly.

was great, we were welcomed with love music and everyone of all ages enjoying the bar area, pool table area and

pool area was clean but pool needed further cleaning

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

or refrigerator, body soap, hair shampoo- shampoo did not lather up and body soap would like bar of soap instead

was wonderful, kids loved the warm cookies

location, great pool.

was able to accommodate an early check in when we found ourselves arriving considerably earlier than expected

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

pool, gym and ping pong table. spacious rooms.

it s pet friendly, the room are spacious

very nice hotel. loved the bar area!

the pool the staff the whole hotel

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

amenities like food, computers, wifi and coffee.. friendly staff.

they accommodated me with a much needed early check in! great staff!

and bar would have been better

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

wifi was good

when it filled up the parking lot was tite

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

it was so bad that my kids wanted to leave

rooms were very clean, professional staff and the amenities were great, especially the bar area

comfy bed, nice fitness center, great staff

the kids were having fun loudly in the hallway after 10:30 pm

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

the parking lot would get all full by 9 pm

bring your own as sometimes reception understandably runs out) hotel has indoor heated pool and gym, great for

it was good just a lot of kids in the pool when we first went

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

staff friendly and helpful with solid room service

my beginner-swim kids had a great time using the pool (but see below)

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

pool area clean and fun for kids

party next door to my kids room. walls were apparently thin & their talking kept them awake.

gym needs to be modernized and better fitted out

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

i could hear someone getting sick in the room next store and kids in the hallway

my wife and i both noticed there weren't any security cameras in the pool area

they required signing up for their rewards program to access wifi that doesnt even work

bigger towels for the pool

pet friendly a big

the hotel didn't allow pets despite our search filter looking only for pet friendly hotels.

bar tender wouldn t accommodate my request to have pineapple juice- she informed me it wasn t

bed was comfortable, great bathroom and the made to order breakfast was excellent

breakfast was included, and free laundry on site

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

laundry service was free so that was very nice

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

have yet to experience the pool

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

it was very useful to have the laundry facilities

everything was good location, cleaning,. room , breakfast.

breakfast was fine. the public areas were airy and well-lit and modern and comfortable.

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

big lot. comfortable rooms. fridge & microwave. laundry.

guest laundry did not work

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

pool water could have been checked and mopped more regularly with frequency of use along with

not exactly pet friendly

i don't mind that they allow dogs but clean it or don't put non pet owners in rooms that animals been in

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

were fine for breakfast

great parking and amenities. the staff was very welcoming and helpful.

the bathroom and gym

would've preferred a hot breakfast and an outdoor pool.

loved the biscuits and gravy for breakfast . the bed was the best

the rooms were clean, spacious for our large group with kids

friendly staff, clean & comfortable room, and all amenities included and working nicely like gym, pool, etc

the small kitchen was an added bonus

didn't like that the breakfast didn't have any sausage or bacon

they don't pick up dirty laundry

all rooms were big and had a kitchenette

kitchen food and service

best breakfast in any hotel i ve stayed at.

i also like that accommodations offer amenities for extended stay with a kitchen and sitting area

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

room service could have been better

the gym was not open due to the covid, but i understand safety is always first.

is great and parking pass being included in price is great, we love the cleanliness of hotel and the fact that

a lot of kids driving their cars up and down in the parking garage.

pool was down

i also liked that i had free parking and a not so early

pool was cold n the hot tub was cold

pool cuudve been larger

pool

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

i wish you had laundry facilities!!

breakfast was great. staff was awesome...

great breakfast

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

could be eggs, meat for breakfast

most important thing i liked was the parking lot was so bright at night time

clean n plenty of parking close to room.

breakfast looked terrible and nasty. looked under cooked. couldnt eat it.

to update washer and dryer for guest laundry

service, facility was not clean,laundry room tiles broken ceiling cracked

w most hotels u have to pay extra for breakfast we don't like that so we chose denny's down they road

too many unsupervised young kids in both the pool and hot tub

our stay including breakfast but i ended up spending 18 dollars on breakfast for my two kids

spacious room. mini kitchen. windows open. better then most breakfast

rooms have everything you need including a kitchen with appliances, dishwasher, and dishes

appreciated the suites with the kitchenette area, great for families

spacious room. mini kitchen. windows open. better then most breakfast

kitchen