there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

i also had no issues connecting to the wifi; it was fast and

been great: the staff, breakfast, the gym

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

the property was nice and clean. and i like that it comes with a small kitchen to cook.

of kitchen supplies and towels for bathroom

counter tops and desk tops in the room were dirty and the floor felt wet and the kitchen floor was so

the hotel is super clean including lobby, restaurant, and laundry room

like, swimming, gym, free breakfast, and parking

swimming pool. free breakfast. and awesome customer service

breakfast, gym, location

great layout and has a full size kitchen area

i like the pool and spa for me and my kids

the room was very clean. the staff was very friendly and helpful. the pool was great.

pool, breakfast, hot tub

everything was nice, the kids had a wonderful time

the kitchen pans. i used a lot of butter and food still stuck.

the wifi was decent and allowed me to do remote work

shuttle is limited and wasteful

room service and breakfast

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

also ordered room service and wasn't told i had to pay with cash until food arrived

they dont have those heath bar at rhe front anymore

for it to be a pet friendly hotel, it smelled great

the pool and whirlpool were clean and comfortable

it was a snow storm and my kids played in the snow

nice room very clean. the pool was nice also oh and the breakfast was outstanding

we did not eat breakfast but the bar service was great! ample parking was available.

of room service extremely helpful during my stay very professional and knowledgeable

room service and meal very costly

kinda pricey and the hotel bar closed early in my opinion

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

the front desk staff amazing the room service amazing every thing was amazing!!!!

clean facility kids enjoyed the pool

had to ask for room service daily

swimming pool was a little cold. hot tub was good, though.

pool

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

potholes in parking lot

easy check in , plenty of parking and conveniently located

the restaurant and bar were not open

swimming pool, the view, clean room

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

also went to the bar

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

it was kids and dog friendly as well

i should've sent everything back but the kids were hungry

it was kids and dog friendly as well

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

great location. wonderful place for walking and having a pet. lacks staff.

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

and offered free breakfast

needs update: front has no place for luggage storage, no laundry room, entire place feels old

parking lot definitely hard to find a parking spot , and i m not a smoker and from the time i

close to my job and room was clean limited space for parking

location close to the airport and restaurants, friendly staffs, secure free parking, free wifi, breakfast and

swimming pool was closed

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

i appreciate dedicated parking for my own vehicle

had a small kitchen

wifi did not work on the 4th floor

the kitchenette should be sure to have the proper amount of kitchen essentials (plates, forks, knives,

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

cleanliness. room comfort. indoor pool. restaurant.

the atmosphere was nice. the kids liked the pool and the gym

the atmosphere was nice. the kids liked the pool and the gym

no guide, not a smart tv, weak, unsecured wifi, no room services, no house keeping,

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

was excellent near the intersection of two major highways, but the hotel was in the rear of a parking lot, a

good breakfast, convient to parking

also, best breakfast ever

breakfast was amazing! the room was so comfortable i really didn't want to leave!

friendly service, sparkling clean, cozy rooms, excellent breakfast

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

very little i did not like. did need plastic laundry bags !

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

wifi wasn t great

wifi accessibility could be improved.

we enjoyed going to the bar at night

wifi is not excellent, so that's problematic

, a tiny round bar of soap and that was it

newer, clean with health center and pool.

small bar inside

the room was still at rose petals from people before us

restaurant/bar

pool to small

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

rooms were next to the laundry room

large room, clean, gym

room, breakfast, clean

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the lobby and main floor bar area was really cold.

price was great for such a nice hotel with a pool!!

i took my kids there for the first time for labor day weekend, and they absolutely loved it

room service!

th a nkful for the laundry room

laundry broken, no bath tub

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

it has laundry

also, laundry on the floor

wifi was extremely slow and unreliable

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wasn t a full service hotel. no room service or laundry service etc.

there were no laundry facilities.

no laundry onsite

pool was too cold and there was no laundry room

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

considering that you could bring pets, made you wondered why the floor was so dirty

website stated laundry services-none available

gym with almost all equipment needed for basic cardio training and weight lifting training

the restaurant and pool were not open.

oppostunity for a late check out and the shuttle service. nice bar and pool area!

the pool!

also no hot tub open the gym was a bit different from last time too

bar was superb and stay was comfortable and enjoyable as always

not one time did room service offer me clean towels or sheets

so apparently the hotel is pet friendly now which is not a problem until my mom had an allergic reaction

breakfast buffets had a ton of options and was delicious

rooms were nice, would like to have families with kids and adults only floors separate.

swimming pool, whirlpool, sauna

the pool was massive and the room was very comfy!

the rooms are nice. there is a gym.

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

breakfast fresh and delicious.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

the full kitchen was well equipped allowing me to maintain a healthy diet.

the breakfast was very delicious everything was wonderful we also loved the kitchen

the breakfast could have been better

main entrance is very narrow and through the laundry place

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities

no laundry room

laundry would be nice.

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

clean and plenty of parking

kept us on the first floor because of our pet while we have seen guests with pets staying on second floor

would have to say the fact that if we have our window blinds open it stairs directly into the pool area and

pool, restaurant, business center, comfy beds.

that breakfast was cold cold

pet fee was a bit steep ($50), but it is a one-time fee (not per day)

24hour gym is

gym and cocktail and bed

didn't know there was a fee for parking and wifi! it's 2021. what a joke!

the late check out idea was excellent

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

came to our room in a timely manner, room service was great

king size was very comfortable, rooms were very clean, and room service was quick

there was no laundry room but in all it was a great stay.

i am not complaining they do not have guest laundry

no laundry room.

no laundry

needs updating and laundry room

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

i asked if they had dry cleaning/laundry service

food too expensive in the bar and restaurant

guest laundry

had to pay for wifi when the room cost over $100 a night

paying for parking deal is a real downer

hotel rooms, breakfast

parking included

parking was an issue due to resurfacing of lot

pool too small,

breakfast was great. i liked that three mornings in a row were different varieties of food .

outdoor pool was closed.

good breakfast, comfortable bed and spacious room

could use two laundry machines. ty for great stay

hotel had laundry facilities

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

lack of laundry units on site

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

arrived at the shuttle location on 11/9 at 8pm, and the shuttle did not pick us up in 10pm

room service restaurant was

pools included

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

i like the breakfast u had

parking lot was small. coffee maker was in the bathroom. just little stuff. great hotel.

clean, spacious and laundry facility

i traveled with kids and this place was an excellent choice

pool great

as a parent that makes their kids rinse off, it was difficult to use

dirty, there was some chocolate/poop on the wall in the bathroom and boogers on the wall in the kitchenette area

our kids always love your freshly-baked signature soft cookies

was absolutely no bar fridge items for me to eat and also no real coffee

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

the gym is incredible!

location was the best part. the omelets at the breakfast bar were wonderful.

decent restaurant, great location, relaxed covid restrictions, early check in

rooms are nicely laid out and perfect for parents with kids

appreciate the shuttle service

many kids in swimming pool

things broke in our room like the things to the tissue box broke off aswell as the towel bar but it didn t

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at

i expected more of the gyms but they were fine overall

it was clean, good amenities with the bar and starbucks

we had no microwave or refrigerator in our room and the pool was down due to maintenance

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

excellent breakfast and facility was very clean and convenient location

breakfast was good

staff, afforable price, free breakfast, pool

i had to use my extra money that i saved for my kids to spend at the convention on items in the coffee shop

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

breakfast was terrific

location, shuttle from airport, staff was amazing.

great breakfast with numerous selections for food and drink.

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

pool way to small for number of guests using it. also, no hot tub.

cleanliness and breakfast

the breakfast was done very well for covid

restaurant and bar had excellent service

care for the pool and whirlpool

no complimentary breakfast available

we liked the seperate living room with sofa. the heated pool with adult swim was great.

room service was not available

and dinner menu, as well as bar provided great choices and exceptional service

kids were in the pool area up until it closed

kids were in the pool area up until it closed

the room, pool, exercise room all too shelf

the bathroom was a bit bigger and that there was room service for dining

laundry basket full of towels still over flowing and all over the floor

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

wait for shuttle despite 3 calls.

the kids movies that play in the pool area

still kids screaming, chasing each other around the deck, splashing literally everyone (even in the hot

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

was mentioned breakfast included but that is not the case

it was good to see the hotel bookings increase, restaurant, bar and gift shop reopen

24 hour shuttle is convenient.

breakfast wasn t complementary

pool was one of the best experiences as far as hotel experiences go

i could hear the expressway by way of the wall air venting system. there was no breakfast.

also the best part is the shuttle service that the hotel provides

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

i ordered room service and when i got it, it wasn t that warm anymore.

of eating facilities- too long wait- no room service-eventually had to go out for local meal after an exhaustive

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

no room service

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

good location, pool for the kids

pool

convenient to airport, appreciated the shuttle, clean room, friendly and helpful staff

staff was very accommodating and in room service food was great.

bar tender was a bit rude

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were

the room setup was nice! spacious for travel with the kids!

could have had breakfast ..

exceeded expectation : breakfast could be free though.

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

their pool and hot tub was clean and the perfect added bonus for us and our kids, so they could play while we

location,nice and clean, gym, breakfast

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

convient laundry area, gym and

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

breakfast had several options including hot breakfast items

we had to call hotel for shuttle ride from cumberland station twice

big lot. comfortable rooms. fridge & microwave. laundry.

laundry room on premises

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

amazing staff was very nice and helpful throughout the weekend room was nice and clean across the parking lot

clean, updated, friendly staff, the pool!!

they ran out the next day ud83dude22 pet stations were very nice

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

a two queen bed and upon arrival was told they didn t have that available for me and my three kids

came into town for the rivers casino and of course we had a great time

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

are nice, enjoyed the split between the room and living area, so there was space for the kids

we're use to automatic daily room service, we didn't know we had to request room service daily

great staff. efficient check in service. quick room service.

no laundry

the restaurant and bar was closed.

the location was across the street from rivers casino

shuttle to and from airport in 15 minutes and clean hotel

everything especially the friendly helpful restaurant staff...and the shuttle!

like someone was doing laundry

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

facilities laundry room was out order

you feel you are in a laundry cleaning area

no laundry

our room didn t have a laundry bag.

the beds where comfortable. the kids enjoyed the pool

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes

kids sleeping on the sofa didn’t get any duvet only blanket :(

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have

parking

i walked at the track at the park and even ate my breakfast out there one morning

i complained and was told to wait 2+ days because a manager was unavailable kitchenette wasn't properly stocked