i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

we love the pool it was so nice and clean and the hot tub was so relaxing

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

wifi was out for one night

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

restaurant and pool were closed due to covid protocol

the pool was the best part.

grandchildren enjoyed the pool

big parking lot , as well for trailers etc , fair price

it was a snow storm and my kids played in the snow

they dont have those heath bar at rhe front anymore

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

pool was nice, my daughter had a great time

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

short stay so didn't make use of many of the facilities other than the gym which was good

the front desk staff amazing the room service amazing every thing was amazing!!!!

had to ask for room service daily

the bar was also short staffed, i waited over 45 mins

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

the swimming pool opened at 5:00 am. the shuttle service was excellent!

lots of shopping, golf, restaurants, bars, etc

shuttle from the airport would be great

very clean, guest service was very helpful room service was spot on with every need.

advertised room service which i needed as i am in down for an appt related to a back

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

good location. ample parking.

breakfast on site

was continental breakfast every morning between 6a-9a

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

the pool wasn't open. pillows on bed were pretty flattened. wifi was very interrupted.

no room service whatsoever

but an overpriced spa was offered

enjoyed the location of the property and was thankful they could accept my pet

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

right next to the mall and several great bar and restaurant options to choose from

el tapeo restaurant was amazing and room service breakfast was delicious.

beds were good. breakfast was great! while experince was wonderful.

not enough room for wheelchair and no oven in kitchen

pool, breakfast, hot tub

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

everything was nice, the kids had a wonderful time

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

too many kids

also went to the bar

wish the bar area was open, do to covid-19 and construction in the hotel

clean, free parking. kids love the walking thru between two rooms.

the hotel is super clean including lobby, restaurant, and laundry room

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

cleaningness, amenities, location, the continental breakfast is the most exciting part!!!!!

great layout and has a full size kitchen area

only wish the pool area had a hot tub, but i understand why hotels don't have them as often anymore

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

be able to have breakfast

they even have free washers & dryers for guest laundry

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

loved the free laundry and gym facility

pics provided of laundry and trash we took out

needs update: front has no place for luggage storage, no laundry room, entire place feels old

bad wifi in our room 103 for sure only to use to check your mails, that was the worst at our

shuttle to airport and full hot breakfast

kids running back and forth all night not very. clean old hot tub jets didn t work

shuttle driver (from o'hare) was an angel going way beyond the call of duty

restaurant/bar

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

the facility's bar and snack shops still closed but this is a great spot for a business traveler

where on their website did it mention their evening bar and food service was going to be out of order do to the

the room was still at rose petals from people before us

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

the curtains in my room were filthy and so was bed skirt, and the gym should not be listed as a gym

first floor not so clean carpet and limited parking

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

pool filled up with unruly kids on weekends

the pool is always warm and the kids enjoy swimming in it

pool was big and warm

room service is nice to have at night and so was the bar to get a drink

parking lot, plenty of space

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

good breakfast. gym. clean.

the wifi didn t work

pool was too cold and there was no laundry room

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

to the airport, fee wifi, free shuttle and an ok sports bar

wifi was not working when i check-in, and there's no it to help as it was sunday night

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

kitchen supplies were minimal but possible to supplement from the breakfast

didn t even have time to really get my kids together

the bathroom & kitchen were both nicely updated

clean place, perfect location, and pet friendly

rooms were nice, would like to have families with kids and adults only floors separate.

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

put us across from the gym

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

laundry broken, no bath tub

no laundry service

no laundry room

no laundry facilities

no laundry facilities.

main entrance is very narrow and through the laundry place

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

the next morning the maid said laundry wasn't done to give extra

no toiliet paper garbage from previous guest was not taken out front desk did not provide free wifi password

wifi i very bad

staff at front desk was very helpful. room was clean and up to date. good wifi

the breakfast was fantastic and a great value!

on the first floor right next to the workout facility and right around the corner from the pool great location

friendly staff and the hotel is pet friendly. room are comfortable and clean.

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was

too many kids but that's ok

never did get the wifi to work

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and

pool towels are small. would recommend bringing your own.

room very spacious suite good breakfast polite and pleasant staff good wifi was satisfied whatever money i

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

it has laundry

and quiet, laundry machines easy to access and functionally good

com did not say that onsite parking would be an extra cost

website stated laundry services-none available

the shuttle service between the airport and the hotel very important

asked for and received late check out

requests from room service were handle very quickly

shuttle regular and on time

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the location was close to shopping and the setting was beautiful, overlooking a golf course.

i took my kids there for the first time for labor day weekend, and they absolutely loved it

the food in the bar area was great

wifi was unusable it was so slow and the carpet was stained everywhere

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry facilities

laundry room on premises

laundry not working and i really needed it

big lot. comfortable rooms. fridge & microwave. laundry.

breakfast, front desk staff

everything was perfect!! but the cold water in the swimming pool.

it is an added plus to have breakfast and coffee in the morning

helpful staff, clean and good breakfast

i used the pool, i was hoping for a sauna...

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

hot breakfast and pool access area

comfy beds, pool and hot tub, treadmill.

the pool was a bit questionable. the rooms need remodeling.

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

convenience of having a stay with our pet during a 2-day layover was very helpful

gym equipment didn t work. sink was broken

breakfast

especially liked the cleanliness of the breakfast area.

sparkling clean, great breakfast

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

bar was excellent with a fully stocked selection of spirits and food

the bus shuttle from the airport did not arrive at the reported time

shuttle ran too late to catch our flight so we had to rent a car

view of the parking lot

indoor swimming pool, restaurant and rooms!

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

housekeeping was folding laundry in a conference room

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

love comfort suites breakfast is always amazing. this is the only hotel id stay at..

needs laundry room

i am not complaining they do not have guest laundry

needs updating and laundry room

no laundry

there was no laundry room but in all it was a great stay.

hotel had laundry facilities

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

lack of laundry units on site

prairie river restaurant bar gave great customer service

charge additional for wifi, it was a lot of walking before you saw an elevator, which they were so small; could

jelly at breakfast despite having everything else available

my kids really enjoyed the big pool

spa restaurants bar location

guest laundry

my kids loved the snack bar and free cookies

wifi cost and i wasn t aware

free breakfast and parking made it so user friendly

breakfast was fantastic

pool area needs vents the chlorine was very strong and the remotes in the rooms need changing

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

too many kids in the pool and hot tub and not enough towels in the pool area

outside pool still down :(

only complaints i have are that they do not say anything about a 75 dollar pet fee

my room was by the laundry room and i could hear it all evening.

parking directly next to our room was an amazing feature. loved the beautiful lake too

loads of parking spaces

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

pool key. keep them is 30$ additional no one said anything

also the room service people were very nice and

clean, easy parking, quiet, easy access to restaurants, food, location felt safe!

not enough parking space

the connecting rooms, location, free parking and rooms were a nice size

breakfast was excellent and available early in the morning

room service and the restaurant was amazing

i ordered room service twice and the food was good and the prices were not too expensive.

best gym in a long time

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

printed in the room that i could find), which wasn't working once i managed to connect to the wifi (as an

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

the kids liked the pool alot

nice breakfast included

our children loved the breakfast and the snack bar at this facility

the pool was great for the kids

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

the gym had all the necessary equipment and the treadmills interactive function was special

wifi didn't work well either

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

airport shuttle, nice gymn.

our stay included a breakfast buffet which was an added bonus for us

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance

was not aware this was a pet friendly hotel

used the gym and it was quite good

our kids always love your freshly-baked signature soft cookies

free shuttle service from/to chicago o'hare was excellent

cleanliness, friendly staff especially the bar staff!!

the price of drinks/food. the difficulty of finding the pool and gym.

many kids in swimming pool

the barman wants her to come down to the bar to pick up her share so inconsiderate

great deal and comfortable bed with shuttle to ohare included. would definitely come back!

the 24-hour airport shuttle and the breakfast.

also, shuttle driver didn't show at all for the first appt

restaurant and bar have excellent staffing and service

the pool is always fun with a skyline view and skylights to help you feel like you re soaking up

it was clean, good amenities with the bar and starbucks

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

it offered a good option for food nearby, very close to the airport and they offered late check out at around

cleanliness and service. breakfast buffet was excellent!

service trying to get in room at 8:00 am when we had late check out

real concern would be room service osnt that thorough before check in since things were found under the beds

no free breakfast

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

on-site restaurant and separate bar were very nice

the bathroom and kitchen areas were so beautiful

parking can be questionable, but we had no problem in their private lot.

the outside entrance room was onveniently located with parking

that it had onsite laundry room

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

clean, quiet, nice gym

airport shuttle on time. staff friendly and efficient. room spacious and clean.

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

had missed a flight and had two families w kids

i ordered room service for breakfast which was really nice

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

you feel you are in a laundry cleaning area

the musty smell others complain about is just the laundry facility in the hotel

$400 plus no porter service and room service through another credit card

the bar area and the starbucks and the rooms cleanliness

room service was great and food was even better.

handled the concerns with the kids running down the hall and slamming doors immediately

the room service food was great! and the bed and shower were comfy

no laundry

our room didn t have a laundry bag.

clean & comfortable. friendly & accomodating staff with a great breakfast bar!

that we don t like but maybe to improve the heater in the pool, in the website says all year round so we expect

kids were expecting a pan cake station during the breakfast

advertized public laundry but only starbridge customers could use their keys to unlock door

staybridge guest had access too the laundry and breakfast

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

i liked the guests laundry which helped out during our stay

the , for this hotel, in the amenity, there is the laundry service

also, they have a laundry where i did my load and it just costed me $4

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

gym

it would be the breakfast

i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them

no breakfast provided

was no room service even though there was a menu on the desk it s misleading, if i wanted food they

well presented breakfast and the laundry facilities were great

better parking for guest

adjacent event center, sports bar and cefalu at the end of the complex all compete for the same parking

clean, comfortable, had pool

good breakfast. clean facilities. friendly staff.

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

booked for my two college kids who travelled in europe for a month

group of over 20 kids were playing rough in the pool, and their supervising adults/parents did not stop them

breakfast , they always clean the room, friendly staff

there is no coine laundry

no laundry facilities on property. no restaurant.

air condition and strong wifi plus staff are friendly

great place , staff nice , shuttle service great

comfortable beds, big bathroom, nice breakfast buffet options.

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

shuttle driver was rude

pet friendly facility

we came to chicago by train, took the blue line to o'hare and we were picked up by the hotel shuttle

no guest laundry room

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

not be advertised as a casino hotel

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

we enjoyed going to the bar at night

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi wasn t great

laundry basket full of towels still over flowing and all over the floor

very clean and staff was amazing as well as the shuttle service

separate room from couch area so i could send my kids to bed and stay up and watch television

very nice food . enjoyed pool and gym

excellent price for the quality. staff was very courteous. airport shuttle very available.

no laundry

it was close to the casino and the breakfast buffet

location and river casino across the street

room service info in hotel room - maybe it was on the tv somewhere but i wasn't going to poke

the latte i got at the coffee bar was even better than at starbucks

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

bed was very clean, and i was happy there were both a gym and a pool

the pool of course

the shuttle service is great

there were some roaches in the pool area

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

room, comfortable bed and pillows, nice lobby area, my kids really like the pool and the breakfast was delicious

convenient free parking. friendly staff. great sleep.

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn