room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

, a tiny round bar of soap and that was it

wifi wasn t great

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

great things to do/places to eat in oak park (frank lloyd wright homes, deliah's kitchen for breakfast, lou

very nice room and bed. loved 2 closets and kitchen

appointed room with small kitchen and fridge so breakfast could be taken without a short, but often rainy,

parking was just outside the door

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

fish, pizza, chip, burgers were good in the bar area

location and gym was nice

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

carpet worn, room smelled like old cigarette smoke though non smoking

room service once a week

free parking, ok showers, no holding fee

needs update: front has no place for luggage storage, no laundry room, entire place feels old

24/7 bus shuttle service

the staff was not accommodating. we were with 3 kids and they kept us waiting on the reception.

close to my job and room was clean limited space for parking

the business services were great, and the parking was available and easy to use

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

breakfast limited selection availability

i used the laundry service was soooo outrageous.

the discount was very nice, the gym, the bus and metro

very modern with an antique touch. great room service. comfortable beds.

noise from train, lack of amenities - coffee maker, gym, mini bar, iron

- room service was prompt on towels - valet was fast (pull up, don't park at the bus stop) - you can

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

rooms were next to the laundry room

room service and 24 hr shuttle

gym, breakfast

loved the free parking, pool access, and on-site restaurant

clean and well appointed room, and the hotel amenities can t be beat with a lovely spa and access to all of

but sitting at the bar was annoying as athletic members were coming up to the bar for their take out drink orders

everything was great ! location, gym and staff

the location isn't very walkable for good food and bar areas, but is close enough to everything that a short

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry out of order

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

th a nkful for the laundry room

laundry broken, no bath tub

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

they do not offer an airport shuttle or on site free parking

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

the view the view the view!! (from lobby bar and outdoor terrace)

breakfast in the morning was really good, but it would be nice if the area where you serve yourself

good coffee and breakfast

great location. friendly staff. pet friendly.

website stated laundry services-none available

the shuttle service between the airport and the hotel very important

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other

requests from room service were handle very quickly

room service was quick. comfy bed

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

fitness center was closed for health reasons, luckily they had access to a nearby gym.

your beds wouldn't comfortable at all and one of my kids had to sleep on the floor.

lied about 'kids eating free at onsite restaurant ' restaurant refused to honor that, front staff was rude and

laundry basket full of towels still over flowing and all over the floor

the location was close to the casino

pool, gym, hot tub area was good. rooms are decent

my grand kids enjoyed the indoor pool

the kids movies that play in the pool area

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

it doesn t have a laundry facility to wash clothes

hotel near the airport with shuttle and nice fitness center

airport shuttle service is excellent and wifi is excellent

the room is great, the pool and workout room are clean and the morning breakfast was good

location, wifi, hassle free checkin, checkout and ecom delivery pickup.

the space, the kitchen, the rooftop, everything was beautiful and amazing and close to all the stores

breakfast very poor. swimming pool just for kids not adults.

like that i m able to bring my pet & it s still a quiet environment around me

convient laundry area, gym and

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

the sight the pool and gym

breakfast quality was good. and somehow easy to use train. gym was conforable to use.

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

the staff were friendly and very welcoming, and the bar served a decent old fashioned

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

mini bar charge of

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

staff was very friendly and let us know about the airport shuttle (as husband was arriving separately)

the location and shuttle bus to and from the airport.

rooms, super-comfortable beds, great shower and a truly excellent breakfast

there is a gym on the top floor which our room was below

some guests not masked in public areas. room service was only in to-go containers

we loved the downstairs bar area

the late check out idea was excellent

bar staff was amazing

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

the pool area was great kids loved it !

my kids were a little upset that it was being drained

delicious meal in their restaurant, nice bar and friendly

the pool opens at 9 and closes at 9 i think it should open earlier and stay open till10 or 11

gym was inadequate, starbucks coffee was sub par and overpriced

used the gym and it was quite good

the gym is incredible!

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

everything was fantastic and loved that it was pet friendly!

no hot tub by pool

location, comfort, amenities, free drinks, free breakfast

very nice excellent breakfast

everything was good, staff at the bar were wonderful!

breakfast was great my children loved the pool the bar was great also

room service food quality.

clean, nice rooms, good bed, friendly staff. every 15 min shuttle bus

pet friendly, there should be a block of rooms not used for pets to accommodate the clients that

we didn't touch it, but i know others with kids had trouble

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

the room, the pool, the rooftop, the gym

the fact that theres an steam bath available for all guests is great, very complete gym too

decent gym

i suggest order room service and wait or go in the restaurant and dine in

they were awesome and even allowed me have a late check out because of my worries about covid and being at the

the hotel is super clean including lobby, restaurant, and laundry room

breakfast was tasty and you had many types

the showers and the kitchen atmosphere in the room were super nice

great staff and clean rooms great wifi

wifi worked very well without a hitch

specifically reserved a room at this hotel because there was a pool

great location and the pool was fantastic.

shuttle to ord was prompt at 5 minutes after every hour

beds were messy when we got there, the people were so loud we were not able to sleep at all, and kids kept

easy access to airport. good connection with terminal. prompt room service. easy check in.

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

the shower was very strong. the free wifi was good.

lobby, speak easy, hotel and pool had wonderful atmosphere

the gym and speakeasy were under renovation.

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

gym access, restaurant and breakfast buffet. felt really safe traveling alone. comfortable.

i loved the bar being right there so we could start our vacation.

not very much information given at check-in about parking, accessing wifi, check out process

room service food was delicious

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

no inside pool. no breakfast. no vending machines.

no indoor pool but it s worth the stay still .

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

laundry didn't

the laundry room was clean and appreciated

the breakfast and free wifi was good too

nice & clean, the breakfast was complimentary & very good, there is also a little indoors pool & gym

the laundry room is very convenient too

with the free laundry, my stay felt like home before i continued my journey crossing the country

hotel has great gym, swimming pool as well as a laundry room that is free to use

free laundry self service was super useful during my week long stay

free laundry facilities, good gym and pool

the room service food was great! and the bed and shower were comfy

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

$400 plus no porter service and room service through another credit card

handled the concerns with the kids running down the hall and slamming doors immediately

room service was great and food was even better.

we took the kids there for their birthday and to swim and learned after checking in

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

breakfast service needed more staff to handle the rush of guests, but overall service was ok.

the room size, restaurant, bar and pool!

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

there is laundry, which is key when on a road trip

there was an on site laundry which was very useful

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

the pool on the roof was spectacular and our kids loved it

the wifi works awesome

everything was well organized in the room, and for breakfast, which was memorable

had an amazing experience: room with a view, sauna, huge pool, and incredible location, and wonderful staff

breakfast buffer was average

modern bar area, great for meet-ups

pool was big and heated

i loved everything about the property. the gym was really nice, had a sauna included. 10/10.

through booking was included but the hotel said that it is included only for the adults and the kids have to

limited choices for breakfast but large portions and it was free with the vouchers

didn't eat breakfast at the hotel.

the breakfast made my stomach hurt for days

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

service, clean room, room service options, close enough walk to beat kitchen for a concert - about 30

the wifi is pretty bad.

location next to the l was great with kids.

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

john made sure that when we arrived after a long night of driving in a winter storm the shuttle drove us to

breakfast is poor and no room service

location, cleanliness, service and the gym and pool with jacuzzi

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

rooftop bar is mostly inside and can be very loud and chaotic

room was wonderful, wifi working well

breakfast hours were great and so were the sandwiches

the only downside was that i had to walk downstairs for breakfast- there s no room service

the only thing i could say here is free breakfast, but that's no big deal.

gym area was quite small

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

no room service provided/ the room was never cleaned

airport shuttle is a huge plus

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

convenient airport shuttle; fabulous dining at the copper fox

free shuttle amd location to airport.

bar area and coffee shop and when i needed a fridge in the room for medication it was delivered in

we were told they were at capacity and we had to use the room service menu from our room and it is not the same

different staff members insist we couldn t sit anywhere except a shared table by check in where kids were

no room service

no room service

they charge for everything parking food laundry

room by the laundry was not

location and cleanliness. nice there was a bar onsite

31 the hotel never mentioned that the bar and restaurant would be closed for my stay

lkied the gym, the pool and access to a sports bar

entrance, lobby, traveling facilities (laundry, lounge, various areas)

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

is perfect, the rooms, the whole place, the staff is very nice and they have laundry that is working all day

fresh clean towels are provided every day and coin laundry facility on the premises is very handy

the hotel is in a great location, there is a kitchen and a laundry room. was really great

loved the size of the room, having a full kitchen was great with kids

also, when me and my kids went to the pool it was not over crowded

dining area for the breakfast was nice and clean

breakfast was great

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

no laundry

to covid-19, the fitness center was closed, but it's small enough to say only 2 ppl allowed at a time w/masks

covid 19 shut down, no room service, no dining breakfast ud83dude12 no discount ud83dude22

which is essential when you re traveling with little kids

the breakfast was clean with a lot of options

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

the hotel was amazing. having the bar downstairs and the location was unbeatable.

gym

we arrive in the hot-point time ,when restaurant, gym and other shared rooms were closed,due to covid

bar at night post theater was awesome

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4

location of the property, the modern facilities (in-room kitchen and laundry, and gym), and friendly and genuinely

we would have liked to have a laundry detergent provided too as there was a washer/dryer in the unit

be nice if there were a few things ready in the apartment before guests arrive- bottles of water, laundry

no laundry detergent

no gym on site, no laundry, no parking

location, right next to shopping, many food options, bus transport, laundry, grocery stores

limited facilities available like a laundry.

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

finally, the room smelled like a wet dog (which didn t make sense since it is a pet-free hotel)

no laundry facility on site

hot coffee 24/7, free shuttle to the airport which saved us a $35 uber

the gym facility was good. nice space & equipment.

arrive super early and the staff was able to accommodate early check in which was a huge blessing i was very

got the best service the only thing i didn't like was the breakfast i had to take medicine and i can't have

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

gym facility, quality of food at the restaurant

loved the pool and hot tub

room service took about 2 hours

overall probably the best hotel experience we have had in chicago (kids loved the pool)

kids are only allowed to swim in the pool on the weekends

hotel does not take any kind of cash for anything and they charged us for mini bar items that we did not take

we liked everything it's highly recommended for family with kids.

kids are only allowed to swim in the pool on the weekends

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm

everything was great! location, was perfect. breakfast great and staff are nice.

room was in great condition, really big and there was a door between the bedroom and kitchen space

walk to most major public transit without jumping on a bid first which is a bit much with little kids

great gym, great room & very friendly staff. also great breakfast every day.

bed was very comfortable! great place to stay with kids.

access to a guest laundry room

very friendly staff. great location. easy shuttle to airport.

i love the bar and restaurant

all the staff was amazing and the pool was also clean

want the kids to swim but they want 50 dollars

we enjoyed the live jazz by the bar in the evenings as well

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

bar and restaurant with great service and offerings

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the hot breakfast buffet had plenty of options for the kids, my wife and i

shuttle service to airport/train

i was hoping for room service, which didn t exist

no laundry

laundry service is in the listing, while the hotel doesn't have it

downtown location, staff friendly, bar was nice

made full use of swimming pool & gym

loved that the restaurant was open till 1am, there was a lady there giving the kids free tattoos which we all

the service charges and lack of room service answering the phone calls

only complaint i have was the wifi was very weak, other than that it was a great experience

location, gym

no restaurant no gym no pen or paper only 2 towels an 2 face cloth had ask every day

spa offered couples massages but we could not book one at any location

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

pool was small and cloudy, away from most attractions

, pool closed at 9pm

just for the guy to change my room just for the tv in the other room to be broken too there were kids running