guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

pool room stunk like mold so the kids wouldn’t swim

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

my beginner-swim kids had a great time using the pool (but see below)

the wifi didn t work

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

loved the friendly staff, the small gym and the pool with jacuzzi

wifi was great

clean and plenty of parking

my kids always enjoy the pool, this is the reason we come here.

smell is terrible, the wifi didn't worked, no free space in parking lot, heating in the room to complicated to

wish it had a hot tub. pool could have been a tad bit warmer.

no free breakfast

the water on the pool is too cool

the drinks selection at the bar in the restaurant

gym

the pool & hot tub were a great addition for the kids

my rooms were two of few on second floor over bar tables in the atrium where people drank and talked loudly

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

to 10 am, unlimited coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio,

the lack of room service unless requested

they have a gym, breakfast and clean room, that's all what i need

no laundry facilities.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry service

no laundry facilities

main entrance is very narrow and through the laundry place

conveniently located near shopping, free parking for guests and the staff was pleasant.

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

there is a starbucks there as well as a restaurant bar area

i only wish i had the breakfast option with my particular room

also the room service people were very nice and

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

the pool was a bit questionable. the rooms need remodeling.

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

hot breakfast and pool access area

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

kitchen supplies were minimal but possible to supplement from the breakfast

the full kitchen was well equipped allowing me to maintain a healthy diet.

did not have breakfast covid

hotel had laundry facilities

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

needs laundry room

no laundry

needs updating and laundry room

i am not complaining they do not have guest laundry

no laundry room.

the location is wonderful, on site restaurants were nice, and my child loved the pool

tv should be updated that you can access streaming services especially with kids

the gym could use more weight equipment.

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

gym is a big disappointment

parking was an issue due to resurfacing of lot

didn t make it down for breakfast but friends enjoyed it. my room was exceptional

breakfast was great. i liked that three mornings in a row were different varieties of food .

wed night food, good breakfast

pool was packed and very loud

guest laundry

was clean and full of amenities, full bar, awesome gym on 2 sides, pool, sauna, all suites room, near great

also no bar where u could get a cocktail

that the pool was not open!

no free wifi when i'm a paying customer.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

no laundry onsite

wasn t a full service hotel. no room service or laundry service etc.

there were no laundry facilities.

so apparently the hotel is pet friendly now which is not a problem until my mom had an allergic reaction

amazing place.... for kids...

fire alarm was as pulled by some kids and we did get the proper information about what to do

the pool had too much chlorine and it hurt our kids eyes after a few minutes and the pool is small

the pool, gym & breakfast were good.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

parking was available and very

location, price, wifi and kitchen.

restaurant/bar

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

that is ridiculous and the reception also charged for data service(wifi)

beautiful courtyard and good size pool for the kids

the facility's bar and snack shops still closed but this is a great spot for a business traveler

pics provided of laundry and trash we took out

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

loved the free laundry and gym facility

love the breakfast and room layout with a separate bedroom and living room with pullout couch.

room was clean ,comfortable, kitchenette was perfect

gym is basic (3 machines) and pretty tight if you want to use weights

birthday party with kitchen facility

the kitchen having an oven

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

the location was great! the breakfast was good, my kids loved it.

pool temp could've been much warmer as the cleanliness of the pool room could have been

accommodated our request for late check

good position, good prices, comfortable room and very good breakfast!

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

they did say that they allow pets

mention of a $100 nonrefundable pet fee

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the one laundry washer was not working

did not have breakfast

pool area could have been a little cleaner

the breakfast was excellent

my kids enjoyed the stay we will be coming back

another bar area or someplace else where people can mingle

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

easy parking (free)

we love the pool it was so nice and clean and the hot tub was so relaxing

no info in room about amenities... no wifi instructions ac was loud

free breakfast free parking pool

we had to wait for laundry to get finished

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

not much for breakfast

gym on site.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

i liked how they have a restaurant, bar and gym inside

pool wasn t heated

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car

staff was rude would be nice if the bar staff spoke better english

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

door by the parking lot locks at 11pm and u have to walk all the way around the building to the front

the service in the bar was almost non-existent

did have a working pool which my kids enjoyed

pool, gym and ping pong table. spacious rooms.

gym was messy and lack of towels in one of the days i used it

kids were in awe

parking

kids loved the pool

parking lot is small so youhave to park on far nw side of property; the parking lot lights are few

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

pooll

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

clean facility kids enjoyed the pool

short stay so didn't make use of many of the facilities other than the gym which was good

the front desk staff amazing the room service amazing every thing was amazing!!!!

the pool was extremely cold.

it was a snow storm and my kids played in the snow

for it to be a pet friendly hotel, it smelled great

the pool was nice and the outside patio

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

parasols or similar at the pool breakfast buffet very poor no room service waiters at outdoor cafe could be more

very nice suite and we had so much fun in the pool my kids enjoyed it

this hotel /resort is beautiful, the golf course, the staff. perfect weekend runaway.

gym was shut down

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the gym is poorly equipped and two of the pieces of equipment don t work

pool workout room bar food

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

getting the use of a refrigerator; rapid room service and cookies.

bad gym and non operational pool while still advertising it on the websites.

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the swimming pool opened at 5:00 am. the shuttle service was excellent!

advertised room service which i needed as i am in down for an appt related to a back

but an overpriced spa was offered

room service and meal very costly

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

it was date night for me and hubby kids free

the pool was amazing and i like how the fitness room is open 24 hours

well maintained, clean. pool and spa in great shape.

they accommodated my request for a late check out 2:00 pm, even

room service. great food!

better kids brkfst

free parking and spacious room

loved room layout, very friendly staff- check in and at breakfast

kitchen counter and living room was the smallest i have ever seen at an embassy suites

no out door pool, no hot tub

what sold me was the great service at the bar and complimentary drinks were a super plus

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

the breakfast options are amazing! the pool next to the courtyard was great!

nice sized room. friendly staff. great breakfast. good location.

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

full serve-yourself breakfast

of the front desk talking to us and accusing the kids as to much noise they called the police when there was a

kids running up and down the hall

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

walking through laundry room to go up the stairs.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

great customer service, great with accommodations for your stay, free breakfast 6am-9am.

there was a $20 per night pet fee that we were not aware of.

party next door to my kids room. walls were apparently thin & their talking kept them awake.

beds were comfortable. pool was nice. the staff was very friendly and helpful.

pool area clean and fun for kids

we ordered pizza from outside for the kids but had no paperplates or eating utensils

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

breakfast was included, and free laundry on site

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

laundry service was free so that was very nice

needs a pool and hot tub

that it has a kitchen with all the appliances and bed was very comfortable

loved the size of the room, having a full kitchen was great with kids

we woke up and had breakfast which was really good

the kitchen pans. i used a lot of butter and food still stuck.

one night we went to the pool where there was at lest 15 young kids with 4 adults

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

the spa was

no free wifi

the spa was so relaxing, the pool was such a nice scenery.

the kids got in and then right out shivering, so that was disappointing for an indoor pool

i loved that i could do my laundry too

parking

pet fee is too high

it was nice to have a bar at the hotel, too, but for some reason drinks were limited to domestic beers and

location, free breakfast, free parking, big room, nice bathroom

staff, the free laundry for guests, the room, the location

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

having guest laundry and a snack bar was convenient

they could no provide a shuttle driver or get me a cab

having guest laundry and a snack bar was convenient

that the pool and hot tub were out of order

rooms have everything you need including a kitchen with appliances, dishwasher, and dishes

overcrowding of (undersupervised) kids in the small pool area.

location and having a kitchen

only thing i think could use help is making the windows in the health room not visible from the pool

the hotel is super clean including lobby, restaurant, and laundry room

the very functional rooms the free breakfast

appreciate that dogs are allowed, but be aware that the pet fee is steep: starts at $75 and jumps up to $175 if

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

breakfast, gym, location

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

a great bonus was the self-service laundry room very convenient for longer stays

the lobby and parking lot are clean

nice staff. breakfast offerings were great.

there were almost no cars in the parking lot and we asked for a different room that wasn t on the roadside

also, best breakfast ever

sparkling clean, great breakfast

breakfast, laundry service, pool, extra space

kids love the breakfast and the pool

breakfast was fine

kids love the breakfast and the pool

pool area was dated. whirlpool would be great.

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

location was great with two restaurants connected to the parking lot

nice breakfast included

pool under renovation at the time.

well presented breakfast and the laundry facilities were great

the pool was big and clean

the pool wasn't heated.

the beds were nice and comfy and the pool was open late

was really excited to use the spa but it had caution tape around it

it has a bar from like 5-11pm and a nice lobby

high class, we got it for the pool but we didn’t even get to swim (not the hotels fault, the kids were too

cobwebs on the drapes,peeling paints on the bathroom ceiling,no toothpaste and coffee bar was not stocked,they

the pool was clean but small

kids everywhere, noisy at

free breakfast does not include kids and is also not buffet based.

absolutely no parking spaces available for paying guests.

setup i bet it s really great in the summer with that courtyard and pool right by it i ll be back for my

wide parking slots were very convenient for our van

courtyard, fitness center, bed, balcony

my room was by the laundry room and i could hear it all evening.

the bar was closed due to

kids had fun at the pool.

we got a king suite which gave us a walk out patio so while the kids played inside we were able to get away in

hotel was so cold, we could not let the kids get in the pool

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

yet the entire building smells like a blend of opossum urine, unwashed jockstrap, shame, and petsmart

to go breakfast

friendly staff , good location , comfy bed can have pets,

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

to meetings and party downstair on weekends, it was hard to find place for parking

fish, pizza, chip, burgers were good in the bar area

would have preferred room service on a daily basis and more spa appointment options.

food wasn t great and the service in the spa was terrible

no fridge in room. the parking in front was weird...

room service was quick. the spa was lovely

i enjoyed spa treatments the only issue is the massage therapist did not have a mask on

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

i wish there was room service.

is great and parking pass being included in price is great, we love the cleanliness of hotel and the fact that

we called the night before for room service breakfast

the gym was really good and the parking was very convenient

the pool was a bit small but i was the only one swimming so it worked

very nice for the price, clean, well maintained, and great breakfast

pet friendly, location

breakfast was really good

pet fee was not made public enough and was a steep price

plenty of free parking, decent exercise room, and nice walking paths in the area

wifi could be a lot stronger and stay on longer

breakfast, free coffee anytime and nice rooms

large room, good location, great wifi and price is good.

very comfortable & clean. the fitness room was also clean. staff was pleasant & helpful.

quiet area, big size of room, plenty of parking spots

the pool was closed because of covid

book this hotel because there was a pool available and when you travel with kids do you want some thing for them

pool area was inviting. plenty of towels pleasant atmosphere. nice and warm.

available was the pool but this was remedied with the pool available to patrons right across the parking lot

needs update: front has no place for luggage storage, no laundry room, entire place feels old

this was the second or third time iv stayed here and there pool was out of order

gym, breakfast

the kids were disappointed about the pool

no pool

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

shuttle to the airport to have access to the train

no breakfast

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry out of order

the laundry facilities were clean & the beds were comfortable

pool could be a little warmer

the location and that it had a pool. also the pool was very clean!

nothing!! the only thing i would recommend is having the bar open every night.

clean, overall. rooms were clean and gym was nice.

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

in the evening bad quality of wifi

no room service which was weird

the bar closed early.

the bar staff was great and it was an overall peaceful retreat.

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

it has laundry

also, laundry on the floor

the breakfast