guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

pool room stunk like mold so the kids wouldn’t swim

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

my beginner-swim kids had a great time using the pool (but see below)

the wifi didn t work

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

loved the friendly staff, the small gym and the pool with jacuzzi

wifi was great

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

girls ( granddaughters 21 and 11) are fish so first thing is the pool

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

plenty of parking. very clean property. landscape is very nice.

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

the esthetics were very nice and it was convenient that there is a bar located in the hotel.

great location! clean , friendly and a good restuarant and bar -pool

best hot tub and pool ever!

big enough for me to bring my 4 grandkids

gym

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

to 10 am, unlimited coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio,

under construction, no gym or pool

could only go one way when you pulled out of the parking lot. had to u turn to go opposite way.

i walked at the track at the park and even ate my breakfast out there one morning

good position, good prices, comfortable room and very good breakfast!

the swimming pool water it's cold!!

good sized rooms. liked kitchenette

it is an added plus to have breakfast and coffee in the morning

gym was too limited.

and bathroom in a separate room the kitchen and living area

best thing about this hotel is the breakfast buffet

fantastic breakfast

nice kitchen plus a separate bedroom

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

second floor room and the high fee for pet.

mention of a $100 nonrefundable pet fee

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

they did say that they allow pets

the bar and bartenders were great

good breakfast

it was big had a lot of activities for kids and adults to do.

huge disappointment for my kids and my wife really wanted to use the spa

did not have breakfast

went with friends and children and hoped to have joining rooms with the kids

pool ,room ,fitness center, house keeping, service desk, and the bar .

the bar was good!!!

would have to say the fact that if we have our window blinds open it stairs directly into the pool area and

of the photos the hotel has on their website shows a breakfast tray in the room as if they offer room service

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

free breakfast free parking pool

the atmosphere was nice. the kids liked the pool and the gym

and bar would have been better

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

no laundry facilities

no laundry service

main entrance is very narrow and through the laundry place

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry room

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

thank you so much rebecca also the kitchen had a full stove-oven and broiler included

quietness cleanliness the setup of the room with a kitchen bed was great elevator was fast there was a great

did not have breakfast covid

clean place, perfect location, and pet friendly

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

great price free parking nice location great staff good room queen beds big pool.

location bar movie theater.....

minimal parking by the main entrance.

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

they never offered me breakfast and they never mentioned it to me

it's unfortuante the hotel bar and restaurant were not open, but completely understandable

pool water could have been warmer and hottub jets didn't seem to be working correctly.

hotel had laundry facilities

kudos and thanks for having laundry on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

lack of laundry units on site

could use two laundry machines. ty for great stay

no laundry room.

needs laundry room

i am not complaining they do not have guest laundry

needs updating and laundry room

no laundry

well presented breakfast and the laundry facilities were great

my husband enjoyed being able to do his exercise routine in his gym and swimming in the pool, i enjoyed the

this was the disappointed point of my stay as i was looking forward to relaxing in the hot spa after a long

work out center was empty as well i had the gym to myself

there was clean and quiet room, and breakfast was so good

pool was too cold and there was no laundry room

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

it was nice to have an indoor pool for the kids to enjoy

we couldn't really use the kitchenette because the faucet was dirty

rooms are spacious and well appointed, with large sofa area, small kitchen unit and desk

facilities - no room service, no gym/ pool

small bar inside

breakfasts wasn't worth the money to high and the kids didn't like it

the pool wasn t open to guest

the room was still at rose petals from people before us

beautiful courtyard and good size pool for the kids

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

location, breakfast, room layout, maid service, fitness center

pool was packed and very loud

breakfast was excellent & sitting room with murphy bed & small kitchen was great

outdoor pool was closed.

the one laundry washer was not working

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

guest laundry

room was very dirty, paying for parking and wifi was unexpected and crazy considering the price for just the

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

are spacious and adorable like a little apartment, very clean and comfortable, complimentary breakfast is

spacious room, very clean, modern. breakfast was included.

the wifi is confusing and a bit slow.

wifi worked well

pool was cold

that morning some kids pulled the fire alarm and it took almost 30 minutes to turn off

thanks again for a great breakfast-on top of all that great service

the rooms are amazing free breakfast free laundry 24 hour pantry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

kitchen dvds players, free laundry

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

kitchen items were not in the room

no toiliet paper garbage from previous guest was not taken out front desk did not provide free wifi password

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

restaurant and pool were closed due to covid protocol

pool was closed and no notification was given

the restaurant and bar were not open

swimming pool, the view, clean room

my room was by the laundry room and i could hear it all evening.

the pool

i know covid is going on so it kinda sucked the bar area was closed.

relaxing, peaceful, has swimming pool and fitness center

to find parking

nice hot tub/pool area! room was clean!

view of the parking lot

facilities and cleanliness of the hotel shuttle bus service to airport

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

shuttle ran too late to catch our flight so we had to rent a car

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

free parking

and a wet bar with minifridge and microwave in the living room

tub had grab bar but not really an accessible room

the pool

swimming pool was a little cold. hot tub was good, though.

no bar or kitchen, quite disappointing!

they dont have those heath bar at rhe front anymore

the pool and whirlpool were clean and comfortable

place was just amazing from security to the cook to the room service to the front desk clerk

he had no idea the caucasian woman & kids were with me

pool was nice, my daughter had a great time

we had to wait for laundry to get finished

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

great place to stay kids and all of us had a great stay

i absolutely loved the addition of the pool and the wide selection for breakfast

lots of shopping, golf, restaurants, bars, etc

location bar and bartender was nice

the dining room and bar area was extremely nice

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

also went to the bar

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

we did not eat breakfast but the bar service was great! ample parking was available.

great location excellent gym comfortable lobby area

made us feel at home and were so awesome about the late check out

limited access to room service for breakfast requiring 24-hour notification.

the gym was decent

the pool the staff the whole hotel

kids were in awe

it appeared the room door had been attempted to be forced open and the swing bar door latch on door was damaged

the outside garbages emptied more regularly to prevent trash over spill & pet bags provided

there were less than 10 cars in the parking lot at this huge hotel, but my husband and i could not a get the

the pool was opened,,,and we did not know this

pool and beds were super comfy

bar area was open when we got there late, kids were happy with the pizza and wings

was wonderful, kids loved the warm cookies

the parking area to check in was full

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

free parking and free internet

room service & the restaurant was fantastic

the hotel had 2 pools golf course and a great fitness room

price was great for such a nice hotel with a pool!!

not enough room for wheelchair and no oven in kitchen

the breakfast was exceptional we loved our sty so much we stayed another night

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

i like the pool and spa for me and my kids

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

better kids brkfst

rooms were very clean, professional staff and the amenities were great, especially the bar area

it was so bad that my kids wanted to leave

i wish i had been on a floor further away from the groups of soccer kids

they accommodated my request for a late check out 2:00 pm, even

the pool is always warm and the kids enjoy swimming in it

the bar was nice, staff was friendly and helpful.

wonderful pool

facilities, grounds, parking, pool and gym, amazing staff

it was kids and dog friendly as well

desk didn't have quarters for using the guest laundry machines

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

would have loved a hot tub in pool area

i did not have access to the pool or gym or lobby

on night of check in for shuttle service to event as of the am they said they do not travel to that area

difficulty signing in to wifi

also the bonus of breakfast and the omelette bar and the happy

summit there for nestle and i wasn t informed that there was a ton of people there making parking near impossible

pet friendly a big

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

no pancake, no waffle for the kids. swimming pool water was super cold for swimming.

lobby and elevator was always wet due to kids coming out of the pool

of the front desk talking to us and accusing the kids as to much noise they called the police when there was a

we ordered pizza from outside for the kids but had no paperplates or eating utensils

pool area clean and fun for kids

it seemed more like a snack bar and

pool area and courtyard, ideal for families

i was sad i was unable to use the pool

breakfast was included, and free laundry on site

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

laundry service was free so that was very nice

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

with the pool closed for rentivation, and the parking lot roped off for construction i still had a nice stay

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

wish they had a swimming pool.

very weak wifi

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

the bar closed early.

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

room were quiet without kids running around at night

so lobby was noisy room carpet had tiny pieces of cheetos left but promptly cleaned up by room service

i loved that i could do my laundry too

staff was very nice 1 bedroom suite option bar breakfast option pet friendly

the breakfast had little to offer for those eating a plant based diet.

but i was disappointed there was no oven as in other full kitchen rooms we've stayed in

small but functional gym & pool

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

having guest laundry and a snack bar was convenient

staff, the free laundry for guests, the room, the location

good food, fruit was fresh and the bar was kept clean, tidy and fresh

good location lots of parking better than average buffet breakfast rooms are big beds are great.

the hotel is super clean including lobby, restaurant, and laundry room

a few more food options you could order at the bar would have been nice.

feel they need bigger kitchen garbages since we can cook in the room and may have a lot of trash to throw away

clean, modern...loved the kitchen

appreciate that dogs are allowed, but be aware that the pet fee is steep: starts at $75 and jumps up to $175 if

room was big and had a full kitchen

overcrowding of (undersupervised) kids in the small pool area.

disappointed that the pool was closed

that the pool and hot tub were out of order

room was full of dog hair, the room stink of pet urine, the bedframe was broken at the head and the pool was

laundry on site was very convenient

served breakfast

the appointment was needed for a pool or gym use

was great, would've enjoyed some time in the pool but unfortunately it was not open because of the current covid

a hour later she put us in an upgraded room with a kitchenette

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

no pool

no breakfast or pool because of co vid

the wifi was awful. it goes and back anytime

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

the pool area needs work too, my kids were swimming and i

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness

one staff member said guests were able to use coin laundry at sister hotel property across the parking lot,

it was very clean the breakfast was great

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

needs some renovations, like the gym area is a bit small, the chairs at the dining need to be upgraded and the

great location. plenty of parking even with the snow. good breakfast.

price for hotel room with full kitchen, pool, gym, and breakfast

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

good room size. near shopping restaurants airport. free parking. comfy beds.

i didn't make breakfast but the location was great!

pool water was too cold

they also have a guest laundry where i could wash my clothes

rooms were available for early check in

clean, quiet, and a great facility for kids as well with late pool hours

not enough parking spots

amenities including breakfast, gym and pool were fantastic

large rooms clean pool area great staff

the wifi wasn't free as stated.

staff was great. walking trail around pond is wonderful for pets.

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

my kids loved the pool and they room

breakfast, laundry service, pool, extra space

comfortable, access to pool, staff helpful.

is good, and there's a target right in front, which is very helpful if you're traveling with kids

had a good view, and the breakfast was delicious and offered a variety of options, the orange juice is so

we stayed for the pool but the.water was to cold my kids wouldn't even swim

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

good breakfast, convient to parking

was excellent near the intersection of two major highways, but the hotel was in the rear of a parking lot, a

quiet and clean. delicious breakfast. bed linens were very comfortable.

the breakfast was very nice, and the hotel is very well kept

they didn't shovel the parking lot

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

pool was a disappointment for my kids who were looking forward to swimming on vacation

the workout area and pool, the cleaning staff, free parking, the powerful shower head, and the bar downstairs

pool was a disappointment for my kids who were looking forward to swimming on vacation

parking lot was full of ice the duration of my visit for two days and there was only two chairs in

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

fridge not the best but worth prices i paid online considering it has a kitchen and stove

off the highway, affordable for the area and not too far to a train station with ample parking

like the room because it has kitchen area

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

hotel clean & pleasant. nice restaurants nearby. nice fitness room & free parking!

i also like the fact that we didn't have to pay for parking

they had issues with the wifi for about two days while we were there so it made working in the room a little

like a musty smell, they put me next to the laundry room where there was noise all the time

i like the place i wish the pool is bigger and the gym as well. i'll come back again

decent gym, pretty cozy feel

the kids like the buffet style better

the pool was smaller than expected.

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

clean property and rooms, bar and restaurant on site.

tv and internet worked well, and parking was plentiful and free

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

web page advertised a gym and a complimentary breakfast

i was a little confused about the breakfast timing or what to do during breakfast.

i liked having a suite and although we didn't use it this trip the kitchenette was nice

parking was great and we did not have to pay

they had free wifi,but didnt worked for us

with me on accommodating me arriving a day early as well as me needing to have a room near the ev charger, i

kitchen!!!