was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have

close to my destination. nice pool and gym.

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

breakfast, front desk staff

good sized rooms. liked kitchenette

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

hot tub, pool, free parking, in a nice remote quiet area.

hot tub, pool, free parking, in a nice remote quiet area.

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

also, there were many parts of the property, especially the pool area and bowling alley, that seemed a bit

pool area could have been a little cleaner

another bar area or someplace else where people can mingle

breakfast here was great and delicious

the bowling alley and pool building had no ac and the bar in the bowling alley was very limited and outdated

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

breakfast was supreme very clean area and an attendant to help you with your options i believe her

parking lot was small. coffee maker was in the bathroom. just little stuff. great hotel.

good breakfast. gym. clean.

the pool area was very clean and the hot tub was wonderful

the pool was good to relax in, and the gym was well equipped

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

the pool was small but it worked the kids still had fun.

guest laundry did not work

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry facilities

laundry room on premises

mini fridge, microwave, tv, laundry room, ample parking

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

pool should be more heated and the pool area

they accommodated me with a much needed early check in! great staff!

) for the entrance to the hotel and arrows or sign pointing to the road at the edge of the parking lot that

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

wish there was a hot tub but the pool was great and actually very warm.

i checked out- lady at front desk charged me for additional pet fee, but gentlemans at previous evening didn

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

good location,clean,free parking and complimentary breakfast.

wide parking slots were very convenient for our van

nice hot tub/pool area! room was clean!

setup i bet it s really great in the summer with that courtyard and pool right by it i ll be back for my

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

i didn't get wifi . i think it was neglected by personnel

my room was by the laundry room and i could hear it all evening.

good parking and breakfast.

i liked the pool, the gym, the very helpful staff

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

than obnoxious guests on the floor above us with their kids screaming off the balcony at everyone that went by

well presented breakfast and the laundry facilities were great

there was not room service available and everything was closed

the location to this hotel was great, we were able to walk across the lot to grab dinner from the bar next door

pool, spa and gym were pretty good. walking distance to shopping mall.

there was clean and quiet room, and breakfast was so good

kitchen, sitting area, bedroom, and sink separate from toilet and shower for ease of use

birthday party with kitchen facility

pool and breakfast

love the breakfast and room layout with a separate bedroom and living room with pullout couch.

guest room layout with a separate master bedroom and a nice living area and kitchen.

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

they did say that they allow pets

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

mention of a $100 nonrefundable pet fee

my kids always enjoy the pool, this is the reason we come here.

would have to say the fact that if we have our window blinds open it stairs directly into the pool area and

room service food was awful, and the room service manager on the other end of my call was very

i didn't have breakfast. however great customer service

loved that the gym was right across from our room and our morning breakfast was just around the corner inside

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

needs a bigger gym!

a bar which is open until 2:30 a

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

staff was rude would be nice if the bar staff spoke better english

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

that there was no room service.

could use some better handicap parking that is closer to accessible entrances.

pool was warm and hot tub was large.

wish the bar was open later.

this worked out well in the end because kids eat free, so we had enough credit, but wasn t clear when i booked

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

it's close to my dad and they have an indoor pool and breakfast

convenient parking

to access the parking lot when going east bound on north avenue due to a median with no turn through lane

no laundry service

laundry would be nice.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities.

no laundry facilities

the pool was alright

room service was great.

the bar was also short staffed, i waited over 45 mins

we stayed three night and they didn t provide room service and the ran out of towels

that the pool or hot tub wasn't filled up or open

there were kids running around the halls all hours

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

room was nice, staff was friendly, pool was warm... location was perfect for us...

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

pool deck was slippery and unkempt.

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

amazing staff, breakfast, all around just a great hotel

didn t even have time to really get my kids together

no hot breakfast

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

pics provided of laundry and trash we took out

loved the free laundry and gym facility

the rooms are amazing free breakfast free laundry 24 hour pantry

restaurant/bar

newer, clean with health center and pool.

beautiful courtyard and good size pool for the kids

the pool wasn t open to guest

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

great price free parking nice location great staff good room queen beds big pool.

it's pet friendly, great location, and the amenities are excellent

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

the gym could use more weight equipment.

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

there were no laundry facilities.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

food too expensive in the bar and restaurant

would have been nice if the breakfast menu available for room service was available in the dining area in the

no room service which was weird

was a bit sad that room service wasn't available but the food itself was great down at the bar.

i also loved the fact that it had a restaurant & bar that was open from 5-11pm

clean room, free wifi, fridge in room.

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

advertised as kettle , coffee machine in the room. in fact , no wifi is not working whole day.

the price, the free parking, the great breakfast, the clean room

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

no guest laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

wifi sometimes not working no breakfast no airport shuttle

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

there was bar louie downstairs

the wifi was not working when we were there.

also no hot tub open the gym was a bit different from last time too

due to covid the pool wasn't open, which is understandable.

like to pay for extended wifi to stream videos

open snack bar .

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

gym -horrible

5-room service was not made after one night stay

the room service food was excellent!

the snack bar was very limited or barely stocked and very inconvenient

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

the little kitchen area and the room

no toiliet paper garbage from previous guest was not taken out front desk did not provide free wifi password

needs update: front has no place for luggage storage, no laundry room, entire place feels old

the pool was close

breakfast was ok

wifi worked well

location close to the airport and restaurants, friendly staffs, secure free parking, free wifi, breakfast and

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

location, free shuttle, nice staff

gym facilities were pretty bad

laundry out of order

th a nkful for the laundry room

laundry broken, no bath tub

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

cons were all about facilities that were not available, namely the hot tub and laundry

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

and quiet, laundry machines easy to access and functionally good

maintenance guy a creep and even though i put no room service he still came into my room!

room service and meal very costly

made us feel at home and were so awesome about the late check out

great location excellent gym comfortable lobby area

el tapeo restaurant was amazing and room service breakfast was delicious.

great location- close to shopping and restaurants clean facility spa services

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the staff and the room, loved it. my kids also loved the pool

the bar needs to hire a second bartender. it was too busy for just one.

many kids making noise

kids and myself were disappointed with the cleanliness of the pool

website stated laundry services-none available

kid friendly . pet friendly pool hours during week .

location to airport, free shuttle, free coffee in the lobby at 5 am, helpfulness of staff

the pool also is very good if you are traveling with kids

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other

no laundry

no laundry room.

there was no laundry room but in all it was a great stay.

i am not complaining they do not have guest laundry

needs updating and laundry room

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

lack of laundry units on site

could use two laundry machines. ty for great stay

hotel had laundry facilities

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

that great, no kitchenette like other best western locations, and most of the equipment in the gym were broken

no breakfast or pool because of co vid

wifi was average even being 2nd room from the front desk

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

wifi signal

parking lot was a little scary

didn't really like the parking lot but maybe there was some better parking that i didn't see.

gym, pool, location easy to get around

very professional staff, huge room with great amenities, plenty of parking, amazing kitchen and bar staff, clean

pool is cold !!!

wifi was also much faster than expected

the room was not cleaned on the second day of our visit even though we requested full room service

room service was not available

i only wish i had the breakfast option with my particular room

we need to restore room service

breakfast was excellent and available early in the morning

breakfast was great

i like the pool and spa for me and my kids

that it has a kitchen with all the appliances and bed was very comfortable

the pool area was clean and not packed

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

bar & restaurant closed

the staff the cleanliness the pool the hot tub and super comfy beds

although i did not use it to navigate the city, the complimentary o'hare airport shuttle service was nice

large room size and free parking.

it was great to have a shuttle to the airport.

laundry on site was very convenient

a hour later she put us in an upgraded room with a kitchenette

advertises a small bar on premises it's been closed for awhile

no pool.

breakfast was good, very convenience and easy location for my visit purpose

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

pool was packed and very loud

outdoor pool was closed.

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

guest laundry

pool hot tub 2 room suite!!

clean pool area

$5 parking fee. why is that necessary?

sorry restaurant and bar closed but understand probably due to corona.

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

clean and nice. classy decorations. great parking. friendly staff.

very friendly and nice staff, quiet and peaceful outdoors space, ample free parking

), the modern super clean rooms, the bar offering local brews, and the spacious, fully equipped fitness room

the halls smelled like weed, and you could hear kids running up and down the halls.

i couldn't smell the pool

extended pool hours.

kitchen and bathroom nit touched

very clean, beds comfortable, great breakfast

price for hotel room with full kitchen, pool, gym, and breakfast

they also have a guest laundry where i could wash my clothes

highly recommend, kids loved making waffles and fitness center is good

pool was warm and my kids kept wanting to go

pool hours 7 am to 11 pm

clean, quiet, and a great facility for kids as well with late pool hours

the bed was squeaky. the pet deposit was $50 which is very high.

kitchen out of service when i tried to order room service.

everything was great except parking

we had dinner in the room and the room service was above expectations: fast and delicious

my five - night stay , i requested full room service once

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

carpet worn, room smelled like old cigarette smoke though non smoking

was continental breakfast every morning between 6a-9a

no juice for breakfast

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

it's fine for the family, but the kids even noticed it didn't match the picture

everything, free parking, free breakfast and a clean and comfy room.

the breakfast was good

the hotel is super clean including lobby, restaurant, and laundry room

we had a kitchen

breakfast was great with nice selection

designated pet relief area was full of poop, which was disgusting

pool area was nice, but the pool was cold, which was actually better for my aqua workout

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

had like 4 younger kids playing hide and seek till 11:30

i arrived at 10 am and asked for the free shuttle service they provided, the staff immediately said no, it

breakfast wasn't free and cost $15 person, even kids.

the bar was closed and had to purchase our own stuff

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

t really think of anything i disliked, breakfast was great, bar keep was great, amenities were great,etc

the pool was good for kids

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

i love the pool they had! i also love the overall cleanliness and friendly atmosphere

free parking.

pool, starbucks in hotel, easy parking, friendly staff

was there no free wifi

i liked that there was some food right next door in case the kids were

the pool was nice

like a musty smell, they put me next to the laundry room where there was noise all the time

loud kids running the halls

the pool area was very cold. it cut our pool time drastically.

there is generous parking in front

there is a restaurant and bar on site

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

to meetings and party downstair on weekends, it was hard to find place for parking

it was okay. there was working wifi and tv at least.

pool and hot tub

yes i would like the gym to be 24/7. i workout twice a day.

wifi kept going out

the kids got in and then right out shivering, so that was disappointing for an indoor pool

the stay very clean had restaurants late check out indoor pool i just loved everything about this hotel would

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

wifi so slow, i didn't bother to use it

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee

room was busted up, van starts at 7am no food nearby room service was atrocious 'breakfast' was a

breakfast does not have more varieties and wifi used to drop a number of times.

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the only little thing is the hours (9:00 pm is closed ) for the laundry

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the room they gave us was across the laundry room and getting super loud at 6am

we were near the laundry room which we had to close the door since it was so dirty

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the wifi was so great

pool and jacuzzi were

great and reliable shuttle service. awesome breakfast, awesome staff.

the side door didn't open with a key card. the gym equipment should be more updated.

room was spacious and clean. good breakfast. kids liked the pancake maker.

the breakfast was delicious

were never in the 5 days we stayed, able to get a wifi connection

having access to laundry is good too

there is coin laundry on site

laundry was cheapest i have ever seen

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

the room was cozy (fireplace was well use by us) the bedroom was clean and comfortable

breakfast was excellent

great location, clean facility and super nice staff!! great breakfast!!

the location and pool with bbq and basketball court

also the wifi was extremely difficult to log on to

sometimes the shuttle takes a little while for pickup during peak traffic times (but so would an uber or lyft

best gym in a long time

i even had a pet friendly room and at other hotels those are normally kind of grubby

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than

close to the airport, due to coronavirus shuttle bus didn t work but they make an exception for us

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

also, the bar area was very accomadating and hip

include a complimentary breakfast

nice clean rooms, pool, gym, starbucks, bar and restaurant, breakfast, peaceful.